Complaints

This profile includes complaints for Beazer Homes Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Beazer Homes Corporation

  2002 Summit Blvd NE 15th Floor Atlanta, GA 30319

  
• 

  Beazer Homes Corporation

  10107 Woodland watch Ct Charlotte, NC 28277-3894

• 

  Beazer Homes Maryland

  8965 Guilford Rd STE 290 Columbia, MD 21046-2385

• 

  Beazer Homes Corporation

  9121 W Russell Rd STE 200 Las Vegas, NV 89148-1237

• 

  Beazer Homes Corporation

  7030 Pointe Inverness Way Fort Wayne, IN 46804-7930

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have paint supplies and touch up equipment left behind by the touch up team JLS that was doing the touch *** at our new build home. Additionally, the tile guys also left behind several boxes of tiles and grout. All of this is in my garage from the pending repairs that got started in September/October (a year after living in this home) and did not get finished due to schedule issues (wife had a baby). The touch *** were started by JLS, they told me to contact Beazer about rescheduling for them to continue what they started, which I tried doing with no response. They think its perfectly fine to ignore their customers apparently?Tile guy came out for one day and then needed another day but we had to reschedule also for completion. Still waiting for them to get back for completing what they also started, (theres tile/grout that is partially removed and missing still).Also waiting for scheduling of the main floor to be worked on. ***, our customer care rep stated back in September 15th, 2023 No updates on flooring. According to the customer service gal with ************************* Services I was supposed to be receiving a call from Mohawk rep to schedule an inspection with them. I have not heard back. I sent an email requesting a follow up and will let you know what I hear back. They promised to correct all of the ridiculously large gaps all throughout our downstairs floor, which we made the mistake of paying an extra premium for. How very disappointing. If we knew this would be how Beazer would treat us and take care of us, we would have reconsidered upgrading our floor, or even purchasing a Beazer home all together to begin with. They are making promises that they are not keeping and it is very disappointing and exhausting both physically and emotionally.I need someone to follow up on getting this done, if that is even possible. It has been over a year already since weve been promised errors would be corrected, Beazer has let us down big time with these empty promises.

  

  Business Response

  Date: 02/14/2024

  We appreciate the opportunity of looking into the issues listed in the review.  Availability for scheduling with the homeowner did delay repairs and interrupted communication.  Currently our team is working with the homeowner on the following:  1-Tile replacement is underway.  2-We have offered to have two painters in the home for two days as a courtesy (paint is not covered under Beazer Warranty).  3-Stucco repairs are being scheduled.  4-We are waiting on a schedule date from Homesite services for a manufacturer inspection of the laminate flooring.  Beazer Homes ********** is actively working to expedite the process and understands how important it is to have this resolved as soon as possible.

  Customer Answer

  Date: 02/14/2024

  We are waiting on a schedule date from Homesite services for a manufacturer inspection of the laminate flooring.
  
  
  Regarding scheduling a date with Homesite services for a manufacturer inspection of the laminate flooring, I am not convinced that this is happening. If it is, then it definitely is not being expedited because we already had the floor looked at multiple times already. 6 months ago, we were told that a gentleman named ****** with homesite services will be out to inspect our floors. From my understanding, conclusions have been made that the floor was confirmed to have many flaws and would need repairs/replacing. Im not sure why any farther inspections are necessary after inspections have already confirmed that the floor needs to be repaired/replaced. This entire process has been very tedious and drawn out, we would like things to be completed once and for all like promised with no more unnecessary delays. I mean do we really need additional inspections at this point ?

  

  Business Response

  Date: 03/04/2024

  The repairs for Tile is scheduled to take place Saturday March 9th. We have scheduled Stucco, Interior Paint/Drywall Touchups, and Kitchen Cabinet Touchups for the following dates: March 5th, 12th and 13th. The Laminate Flooring vendor has reached out to the manufacturer Mohawk for an inspection and the homeowner will be notified once it has been scheduled. We appreciate the homeowner's patience.

• Initial Complaint

  Date:01/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a contract to purchase Beazer home (new construction) in June 2023. Contract stated home completion date Oct 2023. Paid a down payment to build plus down payment to design center totaling $16000. I sold my home, my fianc sold his home and we have no place to live. Home still not complete and now Im told by Beazer sales rep that home not ready until possibly March and can not guarantee that. Refused to refund funds and stated we could not get our money back because they have up to 2 years to complete the home. Offered no apology or concession.

  

  Business Response

  Date: 02/06/2024

  The Beazer Homes ******* leadership team is currently reviewing the consumer's submitted request and will be following up with the consumer directly to discuss.

  Customer Answer

  Date: 02/08/2024

  2/8/24 **** No response from Beaver Homes.

  ***************************

  

  Business Response

  Date: 02/16/2024

  The Beazer Homes ******* leadership team has reached out to the consumer to discuss the details of their contract. The consumer has advised that they are consulting with an attorney. At this point in time, Beazer Homes is awaiting a response from the consumer on whether they would like to proceed. 

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have plumbing still under warranty with them, called many times, filed repair request for loose faucets, never fixed, when I call *******************, they just give me promises, and then NOTHING happens!!!!

  

  Business Response

  Date: 01/24/2024

  Beazer Homes has inspected the homeowner's submitted concern and determined this is not covered under the current remaining warranty.  The homeowner was offered the contact information for the original installer.

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beazer built our home in 2017. My husband discovered leak while fixing a dryer hose in the laundry room. He went up in the attic and automatically discovered a slow roof leak that is obvious is from shoddy construction. Thank goodness he found it when he did. They said our warranty was only one year. How in the world is someone supposed to notice a small leak that has caused damage obviously since construction? Once again its beyond obvious its from shoddy construction. Its very mild compared to the entire roof. The roof is rotted.

  

  Business Response

  Date: 01/04/2024

  Beazer Homes ******** has reviewed the homeowner's concerns and will be meeting with the homeowner next week to inspect. We look forward to working with the homeowner on this matter.
  

• Initial Complaint

  Date:12/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beazer Homes committed to pay $3,150 of Sienna Homeowner fees and the homeowner association in ****** stated Beazer never made the required payments. I have contacted Beazer via mail in two certified letters and they still have not paid the fees. ****** continues to add interest to this nonpayment of fees. ****** provided a statement I sent to Beazer that reflects the fees were paid. I have attached the two letters I sent to Beazer the last one Oct 5, 2023 and I have the certified receipt from the post office for both offices. Please assist with this problem. If additional information is needed please let me know.

  

  Business Response

  Date: 12/14/2023

  Our Beazer Homes ******* leadership team is reviewing the consumer's submission and a member of our team will reach out directly to the consumer to discuss further. 

  Customer Answer

  Date: 12/19/2023

   
  Complaint: 21000813
  
  I am rejecting this response because:
  The nonpayment of fees still has not been addressed 

  this has gone on since June

  I was told payment will be made and no action 
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/19/2023

  Our Beazer Homes ******* team has reviewed the history for the consumer's purchase. Our records indicate that the consumer was provided with a $3120.00 credit. A check for this amount was provided to the consumer from their title company, First American, to go toward the *** fee. Based on our findings, Beazer Homes has determined no further payment will be remitted as this has already been paid to the consumer.

  Customer Answer

  Date: 12/19/2023

   
  Complaint: 21000813
  
  I am rejecting this response because:

  Beazer gave my money back to me.

  Beazer did not provide any funds for me.

  Why would you commit to paying the $3120 if you were not going to pay it?

  I did not want to close and now its unethical business practice 
  
  My only alternative is small claims court

  with ****** as witness of nonpayment 

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/22/2023

  Per our records, Beazer Homes ******* provided all promised proceeds per the agreement. The charges to the consumer are dated 05/08/23. ************** closed 12/30/22. It is Beazer's stance that the consumer would need to address any concerns pertaining to these fees with the *** directly.

  Customer Answer

  Date: 12/28/2023

   
  Complaint: 21000813
  
  I am rejecting this response because:
  
  The charges reflected on the Sienna statement do not concur with my closing documents 

  It appears the payments and escrow were not handled correctly 
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed on my home on March 10, 2023. Since then I have had numerous issues with my new build: Major AC issues. I have had both bathroom mirrors, 2 living room windows, a tree, the garbage disposal replaced. Both bathroom counters and a tub were scratched, tile fixed, a shower leak, paint work redone on my front and back door and inside garage door spaces fixed. Walkway and driveway concrete had to be patched. A roof leak (the paint work on the ceiling is still not completed to my satisfaction and the light is not replaced yet). And many other smaller issues that I have dealt with myself.There is zero quality control. The subcontractors are sub-par to say the least, show up without appointments and do shoddy work.Now there is an issue with my smoke detectors: on 11/24 @ approximately 1 am my smoke alarms have been going off every 15 minutes. I replaced all the batteries (fresh out of a new pack) turned the breaker on and off and reset each detector but none of that solved the issue. The fire department came out at approximately 3 am. They disconnected my bedroom smoke detector (said it was bad). After they left they continued to go off. I called the Beazer warranty # at 3:39 am. No call back. The alarm went off every 15 minutes or so until 6:15 am. I called my warranty contact ****** at 9:46 am because they were going off again and left him a message, no return call. I called the Beazer warranty center again at 9:49 am, no return call again. Sporadically throughout the day and night they keep going off. 3rd call to the warranty center at 11:29 pm. No return call. I called the emergency electricians number at 11:37 pm with no return call.

  

  Business Response

  Date: 11/28/2023

  The Beazer Homes ****** leadership team is currently reviewing the consumer's submitted request.

  Customer Answer

  Date: 12/01/2023

   
  Complaint: 20913977
  
  I am rejecting this response because:
  

  It's not a response. It took 2 tries to resolve the smoke alarm issues and 5 days of listening to them randomly go off. 

  My ceiling and light from the roof leak are still unresolved. The ceiling was patched and the painters have been out 3 times and are not capable of matching the color to the rest of the ceiling. They are due out Monday, 12/04, again. I am told they are going to paint all the ceilings that join each other. This is 3 rooms. Again I am inconvenienced! I am VERY concerned that there will be paint on all my belongings. I have tried to explain that my curtains are mounted to the walls and go to the ceiling. I do not have the tools to remove items. I hope the painters are prepared to remove and cover everything. My warranty ******************** does not understand my concerns.

  I have been in a nightmare for 8 months with one warranty claim after another. It is neverending. It is ridiculous the amount of issues that I have had with a new construction home. There was zero quality control with my build and the subcontractors do not do quality work. There is no understanding of the amount of time I have missed from work dealing with these issues.

  Sincerely,
  ***********************

  

  Business Response

  Date: 12/01/2023

  Beazer Homes ****** has carefully reviewed the homeowner's submission. Our team team dedicated to ensuring a resolution is reached. We have confirmed that all repairs outlined by the homeowner have been resolved with the exception on the painting of the ceiling. As outlined in the consumer's rebuttal, the painters are scheduled for 12/04/23 to repaint the ceiling to ensure a uniform color. The light in the kitchen will be installed after painting per the homeowner's request. Our Dallas ********** team will continue to monitor these repairs to ensure no damages come to the homeowner's personal items. We hope that our efforts will attribute to a quick and efficient resolution.

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased home in 2014. In 2017, the siding started cracking. Beazer replaced the back portion and switched the "good" panels from the back to the side of the home to replace some of the cracked ones. I began another claim in 2021 and was unable to get information. I continued to email and text Beazer until in 2023 they stated that I would have to enter a claim with the manufacturer since my home was out of the Beazer warranty. I was provided the information of one manufacturer and entered a claim. weeks later I received a letter stating that the material was not purchased thru them. I contacted Beazer again and weeks later I was informed that the siding was purchased thru a manufacturer that went out of business and that there is nothing else they (Beazer) can do.

  

  Business Response

  Date: 11/20/2023

  Our Beazer Homes ******* leadership team is reviewing the submitted siding claim.

  Customer Answer

  Date: 11/20/2023

  I will await the results of the review by Beazer ******* to make an informed decision on whether to accept or reject the solution. 

  

  Business Response

  Date: 11/28/2023

  Beazer Homes ******* has carefully reviewed the homeowner's request. As the home's original close of escrow was more than nine years ago, and the siding warranty is only for one year, it has been determined that this request falls outside of the limited builder's warranty. While the original manufacturer, Allura, is out of business, Beazer Homes would be happy to provide the homeowner with alternative suggestions for obtaining the siding they are needing. Our Beazer Homes leadership team will be reaching out directly to discuss this concern with the homeowner in further detail. 

  Customer Answer

  Date: 11/30/2023

   
  Complaint: 20854116
  
  I am rejecting this response because: Allura is not out of business. They state that the siding used on the construction of my home was not manufactured by them (Allura). 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 12/05/2023

  We apologize for any confusion caused by the information provided. The original manufacturer of the siding on the home was CertainTeed. This company was purchased by ******. All claims for manufacturer warranty repair/replacement would need to be made through Allura directly. Beazer Homes ******* has provided the homeowner with the purchase order number for the siding so that a claim can be made through Allura. 

  Customer Answer

  Date: 12/07/2023

   
  Complaint: 20854116
  
  I am rejecting this response because: ****** stated that claims will need to made directly thru CertainTeed. I contacted CertainTeed and they are now requesting a copy of the original invoice or paid receipt that has CertainTeed is the manufacturer of the product. I await Beazer's reply.  
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 12/11/2023

  Beazer Homes ******* is in the process of checking records to determine if documentation for this transaction is still available. Our leadership team will reach out to the consumer directly to discuss our findings. 

  Customer Answer

  Date: 12/12/2023

   
  Complaint: 20854116
  
  I am rejecting this response because I am still waiting on communication or documentation from Beazer. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 12/14/2023

  The Beazer Homes ******* leadership team has spoken with the homeowner and provided warranty information for CertainTeed. We have also reached out to CertainTeed directly to confirm what the consumer would need to open a warranty claim. ***************, the consumer is able to provide a copy of their sales contract along with the purchase order, which we provided to the consumer on 12/12/2023. Should the consumer no longer have a copy of their sales contract, we would be happy to forward a copy to them. 

  Customer Answer

  Date: 12/16/2023

   
  Complaint: 20854116
  
  I am rejecting this response because: I do not have a copy of my sales contract. Please have Beazer forward me a copy. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 12/20/2023

  Beazer Homes ******* sales team will have a copy of the homeowner's contract forwarded via email by end of this week. 

  Customer Answer

  Date: 12/21/2023

   
  Complaint: 20854116
  
  I am rejecting this response because: I will wait for the information from Beazer and the response from CertainTeed before accepting a resolution. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We built our home in 2017 and have had tons of problems. AC has gone out every summer, wiring for recess lighting flickers on and off, floor tile cracks, and dry wall nails are everywhere. The paint they use is builders paint, and if you breathe on it, it stains. The dry wall crumbles off all corners in the house. The windows were different sizes, so the same size blinds couldnt fit windows next to each other in the living room. When they sent someone, they told us it would be better for us to cut our blinds to make them fit the smaller window! For a long time I thought a square area on the ceiling was a shadow cast from the window until I finally realized it was a spot they had patched, and the white is a different color than the rest of the ceiling. The latest issue is a pipe leak. Yesterday, water was flowing down the kitchen pendent light that is right under the upstairs bath. The light attaches with a round part thats about 1" deep and houses the wiring. I took the light down, and the part attached to the ceiling was full of water, and the dry wall was wet and soft. I called Beazer Warranty, who sent someone out. He was told to recreate the leak because some people have lied. By lied, he means the kids overflow the tub and it leaks, and blame the piping. My 24-year-old uses that bathroom and doesnt take bubble baths with toys, so no flooding! Geez. The technician turned on the tub/shower above the kitchen and let it run. Water did not pour out the open electrical hole where the pendent had been hanging, and since he couldnt recreate it, the boss said they couldnt cover it with the warranty. What?! If its a slow leak that finally fills up the pendent light until it flows over and runs down it, you are not going to recreate it by running water for 10 minutes. They want me to let them know when I can recreate it! So they want me to let the slow leak fill up the pendent light that houses wires until it overflows again, or it falls from rotted drywall, or ***** down the house? Probably want to wait me out until warranty expires! I forgot to mention they messed up the grading between our house. They didnt realize our yard was as wide as it is so the grading slope goes through part of our back yard not between our house and the neighbors. *As for the cracked tile the warranty guy at that time was awesome and he did send someone out to fix the tiles even though of course it was out of warranty...Problem is one year later the crack came back in the exact same spot. These homes are thrown up quick and cheap!

  

  Business Response

  Date: 10/25/2023

  Beazer Homes ******** has reviewed the homeowner's submitted concerns. To assist in assessing the pluming concerns further, ******** area ************* Manager, has reached out to the homeowner and is working to scheduling a plumber to further inspect the issue. Once available, inspection findings and any next steps available will be reviewed with the homeowner.

  Customer Answer

  Date: 04/19/2024

   
  Complaint: 20781392
  
  I am rejecting this response because: I wrote another complaint that was very long about all of the problems with Beazer homes. I joined the ****************** page, and person after person has a long list of things wrong. Anyway, this problem started when water started coming from upstairs, where a bathroom is, down a pendant light in the kitchen below. After the first BBB complaint, someone from Beazer came out and said they couldn't make the same thing happen while they were there and left. I was not satisfied with that, so someone else came out and cut a hole in the ceiling but found nothing, so he cut a hole in the bathroom wall, and when he splashed water on the shower faucet, water came through a gap, into the wall, and down the pendant light. The solution, he said, was to caulk around the spout, and its upkeep should be done by the owner. Bezaer patched up the holes and painted. The first time the paint on the ceiling was completely different from the rest, so I insisted they fix it, and now it's closer to the rest of the ceiling. For a few months, we tried different caulks and solutions, but nothing worked. The spout moved and the caulk would just come loose. A plumber I called came out and said that when the wall was open, Beazer should have stabilized the pipe. Caulking will never help, and he has seen this problem in newly built houses a lot. So now I have to decide who's going to cut back into the wall. Do I pay a plumber for something that WAS the builder's fault or do it myself? I don't believe the builder will be offering to fix what they screwed up while building the home or what they missed the second time!
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 04/19/2024

  Upon reviewing the homeowner's concerns, the ************* Manager of ******************** ******** arranged for a plumber to inspect. The plumber's findings identified homeowner maintenance as the source. Additionally, the ************* Manager removed a section of drywall to confirm the findings and replaced it afterward. Subsequently, these findings were discussed and reviewed with the homeowner, along with the acknowledgment that the paint color may not match due to environmental factors. The homeowner then indicated their intention to maintain these areas independently. Therefore, Beazer Homes ******** will not provide any further action on this matter.

• Initial Complaint

  Date:10/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid this company money towards them building me a house and canceled because I lost my job.. no construction had started. They never told me that I had 21 days to change my mind. I need my money back.

  

  Business Response

  Date: 10/17/2023

  The Beazer Homes ******* leadership team is currently reviewing the consumer's submitted request and will be following up with the consumer directly to discuss. 

  Customer Answer

  Date: 10/17/2023

   
  Complaint: 20723552
  
  I am rejecting this response because: I want a refund. Its nothing to discuss. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 10/20/2023

  Beazer Homes ******* has reviewed the homebuyers concerns and signed purchase agreement, which found that all contractual obligations were adhered to. Therefore, after careful consideration, it has been determined that the ******* deposit will be retained. Our ******* area general sales manager has reached out to review and discuss this matter with the buyer.

  Customer Answer

  Date: 10/21/2023

   
  Complaint: 20723552
  
  I am rejecting this response because: they never explained to me any of the things that they are saying now. They keep saying sorry but nothing is resolved. I was laid off and they are keeping my money. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The process of buy a house with Beazer has been a terrible experience. I want to first state that the design center and sale people were outstanding while buying our home. The problem is the project managers. We ordered four side brick. All throughout our process we were told that only one part hardy board. When they were done with the brick, I noticed they missed one spot. I brought it to their attention that one side of the elevation did not have brick. I was told that the brick was wrong and they were going to remove the brick. I look at the neighborhood and noticed that two house had brick in the same spot. I informed Beazer. I was then told that they have to build according to plan and those houses were wrong. However, a couple weeks later I saw the plan. The plan said sides are brick. I informed Beazer. I was told the plan was wrong and they would send it to corporate. I have been lied to by Beazer multiple times.

  

  Business Response

  Date: 10/04/2023

  Beazer Homes ********* is currently reviewing the buyers submitted concerns and will be inspecting the home plans and current cladding.Once completed, the buyer will be contacted Beazer representative to further discuss this matter.