Complaints

This profile includes complaints for Beazer Homes Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Beazer Homes Corporation has 52 locations, listed below.

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  Beazer Homes Corporation

  2002 Summit Blvd NE 15th Floor Atlanta, GA 30319

  
• 

  Beazer Homes Corporation

  1000 Abernathy Rd STE 1200 Atlanta, GA 30328-5653

  
• 

  Beazer Homes USA, Inc.

  4509 Creedmoor Rd STE 202 Raleigh, NC 27612-3813

• 

  Beazer Homes Corporation

  1018 Elm Hill Pike Nashville, TN 37210-3504

• 

  Beazer Homes Corporation

  9405 Delegates Row Indianapolis, IN 46240-3805

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was misled by the quality of work by Beazer. The quality depicted compared to the quality given is night and day. There are numerous issues with the home and I havent been able to have them addressed. Its been over 2.5 months since I have bought the home and filed claims for repairs. I have multiple repair claims by over 6 different vendors, all allegedly reported by Beazer. I have only been contacted by 2 for repair; 1 has come out and address their issues and the other showed up and said they werent gonna do the work. I have reached out to Beazer many times to do follow *** on when my house will be fixed, and I get the same response we have the claim filed. Beazer is taking no accountability for their product, and its not just my house, neighboring house are have same quality issues.

  

  Business Response

  Date: 01/12/2023

  Beazer Homes **************** will begin to look into this claim as soon as possible. We will be in communication directly with the local management team for the ************ division and respond back within a matter of days with an update on the reported concern. Thank you.

• Initial Complaint

  Date:01/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a home with Beazer in September 2019. Weve had several problems with the home including but not limited to the flooring, cabinets, countertops and our biggest concern the a/c unit. The a/c unit will not cool the house and stays at a high temp. Weve engaged the warranty unit who contacted their vendor to engage. The vendor came out more than 10 times and said nothing is wrong with the unit every time but the unit is still not cooling the home.I believe its beazers responsibility to provide their customer with quality ********************** and they should be responsible for replacing the unit. We purchased a BRAND NEW home but weve been facing more issues with this house than anyone we know who have purchased older homes. This is absolutely ridiculous.

  

  Business Response

  Date: 01/05/2023

  Beazer Homes ****** has contacted this homeowner and are working with them to address this concern. 

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the process of picking finishes and upgrades to our home, the design center charged us $5500 for a paint upgrade that involved, color changes and, what we assume to be upgraded paint. It has come to our attention, that there is no cost difference, nor grade difference in the paint provided to us compared to the standard paint provided to all their customers at no charge. The paint performs on a substandard level and wipes off when being attempted to be cleaned. It was also discovered through due diligence and personal research, that the cost to tint the substandard paint is no different than leaving it white, therefore, Beazer is charging a fee that does not exist to them or their subcontractor . The word Upgrade is placed within the description of what we paid additionally, for. We had complained on a prior occasion and we were told that paint coming off when scrubbed was normal and they provided us extra paint for us to do it ourselves. This is not meant to perform over any time, and its not scrubbable, inor cleanable ( according to *******************************) We have been given the runaround by Beazer Homes and their representatives,. They claim that the word upgrade pertains to a color other than white. This would lead you to believe that they pay extra or provide a better quality, when, in fact they do neither. During preparations for a family gathering in early December 2022, it became apparent to me that this paint is of the lowest quality. Each time I attempted to clean an area that had a scuff or fingerprint, the paint came off the wall and onto my sponge ( non scrubbing sponge). During a conversation with their representative, ***********************, I was toldI should use Clorox wipes to clean my walls. No, where is this information documented. I would add that our issue lies mostly with the flat wall paint throughout our home ( in regards to clean-ability or durability) . We reported this all during the warranty period.

  

  Business Response

  Date: 12/30/2022

  Beazer Homes has worked with the homeowner, and they have accepted the resolution offered.

   

  Customer Answer

  Date: 12/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a home in ********, **. Since we moved in, it has been nothing short of a nightmare. We are sitting in our home office with a heater to keep us warm. Beazer only installed one thermostat to control the heating for the entire **** sq. ft., 3-level home. They had heating and cooling come out to explain how to rig it to make it heat our freezing main level (which is not working). We were told that it's the **** system and there's nothing they can do about it. REALLY? So because Beazer choose this system and installed it, we have to suffer? We want Beazer to correct their mistake and make sure we can properly heat our home. The whole neighborhood is having the same issue. Beazer, fix it! Stop giving us the runaround! It is 23 degrees outside.

  

  Business Response

  Date: 12/20/2022

  The complaint is being handled tomorrow by Beazer Homes. Appointment scheduled with the homeowner before this concern was registered with the BBB.

• Initial Complaint

  Date:12/02/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ** has issues EVERY YEAR since the house was built. Last year, I made a compliant on BBE and a local customer service director approached to me and promised that they would take care of future similar issues. This year again the ** had another issue, and I sent several emails to the customer service director, but he even did not reply. Beazer Homes customer service is full of liars and fraud. Also, the ** they installed proved to have extremely bad quality because it has issues EVERY YEAR in the last 5 years!

  

  Business Response

  Date: 12/15/2022

  Beazer Homes ********* Division is looking into the homeowner's complaint regarding their HVAC. We are scheduling a meeting with the vendors management team to investigate how many service tickets there are for this HVAC unit and additionally if a yearly maintenance has been setup by the homeowner to maintain that unit runs as effectively as possible. Once this investigation is concluded Beazer Homes will make a determination on next steps. Thank you.

  Customer Answer

  Date: 12/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I need Beazer Homes to provide the update to me by 1/15/2023 and the action items to take in the future. 

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warrenty Repairs to our Home, We want to hire the necessary comanies to complete unfinished work. Beazers Management is not qualified to comlete projects , schedule work, or complete in timely manner . We are very frustrated with this on going lack of response...

  

  Business Response

  Date: 11/24/2022

  Beazer Homes ************ Division is committed to repairing and finishing all the concerns the homeowner has brought to our attention. We are working diligently with all parties to remedy this matter in as quickly as possible. Beazer has also communicated with its sub-contractors about the importance of communicating visits and delays to our homeowners and our company, so all parties are informed with the most up to date information. Our team is in communication with the homeowners and will continue to strive for a timely finish to all repairs. 

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a home from Beazer Nov 2020. Prior to my 1-year home inspection in Nov 2021, a roof leak was identified. Since first identified over a year ago, Beazer still has not identified the root cause of the leak. They have come out with the sub-contractor who did the original work to resolve the issue and cannot fix the leak. I have taken off work on numerous occasions for Beazer to fix the leak. The leak has caused damage in the attic which they are not addressing. I have an entire bedroom that is taped-off and unable to use. I would like an independent contractor to come out to assess the damage and repair at the builder's cost.

  

  Business Response

  Date: 11/18/2022

  Beazer Homes ******** has been actively working with this homeowner to resolved the water intrusion issue. We understand their frustration and fully intend to properly diagnose and permanently correct the matter. We apologize for the time that the correct repair is taking but it will thoroughly be resolved. 

  Customer Answer

  Date: 11/20/2022

   
  Complaint: 18400663
  
  I am rejecting this response because:
  Beazer is not addressing the water damage that the leak has caused. The interior of the attic has water damage and the wood is split in an area. They continue to caulk and seal areas that they think is causing the leak from the outside. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 11/22/2022

  Beazer Homes is working on scheduling an inspection of the reported areas with the homeowner for further review. The local division will be reaching out this week to schedule an appointment. 

  Customer Answer

  Date: 11/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My problem is stated in the uploaded word document named BBB-Complaint-Beazer. I have attached a copy of the contract with Beazer Homes and the email stating the legal description error. I hope you can assist me with securing a refund of my ******* money from Beazer Homes.

  

  Business Response

  Date: 11/16/2022

  Beazer Homes ******* is actively working with this prospective buyer to resolve their concern. 

  Customer Answer

  Date: 11/18/2022

   
  Complaint: 18396588
  
  I am rejecting this response because:

   

  BEAZER Has acknowledged errors from the design center.  No resolution on carpet error. Manager only said not in writing a credit will be given for tile error.

  I request a written response that will correct design center errors.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 11/21/2022

  Beazer Homes has been in communication with this homeowner has advised that we will not be making accommodations. Beazer Homes scheduled two separate design appointments with ************** and installed the products signed off on by the homeowner. As Beazer has met our contractual obligation, there is no need for any type of compensation nor a refund of the ******* deposit. 

  Customer Answer

  Date: 11/21/2022

   
  Complaint: 18396588
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 11/25/2022

  I cannot read or see the legal description

  

  Business Response

  Date: 11/29/2022

  Beazer Homes stance has not changed. As previously replied, the homeowner has advised that we will not be making accommodations. Beazer Homes scheduled two separate design appointments with ************** and installed the products signed off on by the homeowner. As Beazer has met our contractual obligation, there is no need for any type of compensation nor a refund of the ******* deposit. Beazer homes asks that the BBB take this into consideration and close the case. 

  Customer Answer

  Date: 11/29/2022

   
  Complaint: 18396588
  
  I am rejecting this response because:  Still have not seen the information on property location
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/06/2022

  Beazer Homes is unsure of what information the homeowner is requesting regarding the property location. As outlined in the homeowners original word document, the legal description was addressed by her original sales representative and the homeowner refused to sign any additional documentation while still residing in the home. As for the tile issue, Beazer Homes is considering this issue to be closed, as it has been determined that the homeowner's chosen tile was installed in the home. 

• Initial Complaint

  Date:11/09/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beazer currently runs the *** for the neighborhood I live in (Hampshire). Our *** documents state that Beazer will turn it over to the residents once all the homes have been sold by builders/developers. This point was reached over the summer (July). Multiple residents have attempted to contact Beazer and find out when the *** will be turned over to the residents, what the time lines is, when unfinished improvements (Developer) responsibilities will be finished. Beazer refuses to meet with any residents, refuses to provide a timeline of the *** turnover, provide any information on when improvements will be finished. At this point the residents should have been in charge of the *** for multiple months but we still have no idea when this will occur. Can provide

  

  Business Response

  Date: 11/10/2022

  We have researched the address, name, phone number and email address of the submitter and did not find them as a Beazer homeowner.  If there is additional information ************** can provide, we would be happy to look into his concerns.  

  Customer Answer

  Date: 11/10/2022

  Yes I am not a Beazer homeowner. Hampshire was original a Beazer development, they then sold lots to ******* AND ****** who built houses in the development. HOWEVER, Beazer is the sole party that is running the **** I bought a ******* house. 

  

  Business Response

  Date: 11/17/2022

  The Town Square for the neighborhood posted they are in the final stage of preparation for the Hamposhire HOA Turnover meeting.  The tentative date is Thursday, December 15th and the Hampshire governing documents allow for 10-day meeting notices. You will receive via mail a packet containing the notice, a proxy form and nomination form.  We are pleased you are eager to participate in your HOA.  Contact information for your Community Manager is listed in the Town Square notice.   

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The day before Hurricane *** hit the ***** (September 2022) we attempted to install Beazer (builder) provided hurricane shutters. We soon discover the builder did not install the anchors correctly which made installation of many anchors impossible. Furthermore, many anchors were so crooked and poorly installed that stucco chunks came out of trim with the s**** during installation. Note: anchors were painted over, and many were sealed in with stucco, which again made correct installation of shutters impossible in a timely manner. A warranty claim was filed immediately with Beazer. After weeks trying to get a Beazer rep to inspect the property (to no avail), we are being told our home (blt 2016) is outside the warranty ******************************* is referring us to their sub-contractor for resolution. The hurricane anchors are part of the building construction and should fall within 10-year home warranty. Beazer should be responsible for the **************** subcontractor's faulty work. Beazer has not closed claim but have indicated they are not responsible.

  Customer Answer

  Date: 11/08/2022

  We have been unable to locate a copy of the warranty information in our settlement/purchase package provided by Beazer Homes in 2016.  We can continue to search for original documents if necessary. 

  We were able to obtain the copy attached above from a web search for Beazer Home Warranty. 

  C:/Documents and Settings/All Users/Documents/Active Jobs/05-**** ProWarranty-No107NJ/05-**** ProWarranty-107NJ.wpd (beazer.com)

  Please advise if the copy provided is sufficient to continue investigation our complaint. 

  Thank you

  ***********************

  

  Business Response

  Date: 11/14/2022

  We appreciate the opportunity of looking into the issue. An appointment has been set to meet with the homeowner and inspect their concerns.

  Customer Answer

  Date: 11/17/2022

  The Beazer field rep contacted us and wanted to come out this week (11/14-18) to inspect the hurricane shutters.  We advised the rep advised we would make ourselves any time during the week.  As of today, Thursday 11/17 we have not received any follow up contact from the Beazer field rep regarding an appointment.   

  This is not the first time the Beazer field rep has contacted us to schedule an inspection and it is not the first time we offered to make ourselves available anytime.  And it is not the first time we did not receive any follow up from Beazer. It does not appear that Beazer is taking this seriously and have no intention of correcting the problem.  

  Please note that I filed the warranty claim and provided my email ******************** and phone number *************) as primary contact.  Since filing the complaint with BBB, Beazer has NOT been contacting me but rather my husband thru his cell & email.  This insistent communication is confusing and makes me wonder about Beazer's intentions.  

  

  Business Response

  Date: 11/30/2022

  We appreciate the opportunity of looking into the issues listed in the review. A Beazer Rep met with both the homeowners the afternoon of 11/17/22 and walked them through how the bolts have to be removed and re-installed to attach the hurricane shutter panels.  The homeowner expressed they do not like this style and it was explained to them the home closed on 5/13/2016 and it is out of warranty.  Vendor information was then provided If they wish to purchase a newer version of hurricane shutters.  

  Customer Answer

  Date: 12/01/2022

   
  Complaint: 18374037
  
  I am rejecting this response because: It is not a matter of disliking the way the bolts are installed, it is the fact that the bolts were not correctly installed when the house was built and therefore shutters could not be properly attached to house.  Pictures of faulty construction are available upon request.  It is my belief that Beazer was aware of the faulty workmanship of their sub-contractor prior to settlement.  During the 1st call from the Beazer rep (before any inspection), we were told shutters would fall under 1 year warranty which expired & therefore no coverage. Our response was that this claim was for faulty construction & shutter hardware was part of building.  It should be covered under 10-year warranty.   The Beazer inspection was a mere formality meant to humor us.  The fact is the shutter hardware was not correctly installed in and Beazer should be held responsible for the building workmanship of their contractors.  Beazer is disingenuous in their response & are not acting in good faith.    
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 12/08/2022

  Multiple Tropical storms and Hurricanes have occurred in the area the homeowner lives in since 2016.  The storm shutters were not identified as an issue by the homeowners until September 2022. A Beazer Rep met with both the homeowners the afternoon of 11/17/22 and walked them through how the bolts have to be removed and re-installed to attach the hurricane shutter panels as a courtesy.  Beazer Homes will take no further action.

  Customer Answer

  Date: 12/11/2022

   
  Complaint: 18374037
  
  I am rejecting this response because: The storm shutter hardware was not installed correctly when house was built in 2016.  This was not known to us until we tried to install the shutters in 2022.   It would not matter how many storms we have had since 2016 because if we needed to install, they would not fit correctly. Prior to ******************* had not been a cat 5 in Tampa area in decades, and we did not feel the need to test the shutters.  Never did we think they were improperly installed. It is true the Beazer rep told us how to get the hardware reconstructed and even provided the name of a company we could contract to reconfigure the hardware (at our own expense). 

  Bottom line is Beazer, or their contractor, did not install the shutter hardware in a manner that would permit the proper installation of the shutters when needed during a cat 5 hurricane.  Shame on Beazer.  
  
  Sincerely,
  
  ***********************