Complaints

This profile includes complaints for E P S's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  E P S

  200 Hannover Park Rd STE 120 Atlanta, GA 30350-1899

• 

  E P S

  241 Peachtree St NE Ste 400 Atlanta, GA 30303-1423

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/15 I had a boot put on my car at a parking garage near ***************************************************. I had paid the money, but did not receive a receipt. I do however have verification from a credit card charge. I returned within the allotted time frame and a boot was on the car. I called the number on the ticket and they told me to pay $75 online to remove the boot, which i did. A man in a black mustang pulled up within 10 minutes and took the boots off and when asking why this happened he said he did not know and to call the number. The man in the mustang was wearing a Empire Parking Services shirt, the $75 charge to remove the boot was from Empire Parking. The license plate was *******. And his name was "tech 142".

  Business Response

  Date: 01/16/2023

  The tag you provided cannot be correct. The last time that tag was booted was in 2020. We do not accept credit card charges as proof of receipt as that cannot tell what time a ticket was purchased or what time that ticket was set to expire. I can tell you with 100 percent certainty that the tag you provided in this post is incorrect. If you do not have a receipt, we cannot not assist you for the afore mentioned.  

  Customer Answer

  Date: 01/16/2023

  Hello.  I do not understand what the business means when they say the tag cannot be correct.

  This email was received after the boot was removed and you can see the email address as "@advantageeps.com"  And I can also show proof  from my credit card company (who is also trying to dispute these charges) of the $75 charged.

  Please let me know what other information they need.  I have provided a license plate and make/model of the car who removed the boot, this email, and can also show a credit card charge to Empire Parking.

   

  **

  **************************************** Jan 15, 2023, 5:35 PM (18 hours ago)
  
  
  to *****.below
  
  A technician has removed the boots from your vehicle. Before moving your vehicle please ensure there are no immobilization devices attached to your wheels.

• Initial Complaint

  Date:01/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booted my car. Someone watched me walk from my car and booted. White couple parked next to me and didnt get booted. No one called me, customer service rude. No ID number cant pay.

  Business Response

  Date: 01/16/2023

  When you scan the ** code it tells you to enter Job ID or license plate number. I am not sure of your license plate number as you did not include it, so i cannot check the system to tell you why or even where you were booted. 

• Initial Complaint

  Date:01/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed to make the Better Business Bureau aware of predatory business practices, and false advertising. On 1/6/2023, I followed the marked signage to a parking lot labeled 1st Floor Free Parking there was no visible signage stating otherwise. I picked up food from ***************, and when I returned I notice my vehicle had been booted. There were no visible signs stating the area where I parked was paid parking, or restricted. This is in direct violation of ***************** (570-38-7-.14) which states Posted signs must be free of any natural or man-made interference and be clearly visible. I am seeking resolution for this claim in the form of a Billing Adjustment of the $75 boot fee that was improperly charged to me. I would also like to request that proper signage is posted at all locations, in accordance with state law. I have attached a photo of the sign that states free parking.

  Business Response

  Date: 01/14/2023

  What is the tag number of the vehicle that was booted? Your email on this form does not return to any payment online or to our disputes department. 

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Copy of Email sent to EPS: "On 21 November, I parked at the ***************** garage. I parked on the 1st floor in parking spot 3. The receipt for the parking spot is attached (parking receipt.jpg) and was placed on the dashboard of my car. The signs above most of the first floor parking spots are very clearly designated as 1 hour parking; however, spots 3 and 4 do not have the 1 hour limit marked on the signs above these spots. I have attached pictures of these signs and a picture of my car parked in spot 3 (1 hour parking sign.jpg, Car in parking garage.jpg, parking sign for spot 3, 4.jpg). I have worked in the Federal Building across from the parking lot every other week (usually on Mondays) since January 2022. Since that time, I have used *********** Street lot. I have parked in spot 3 or 4 (all day) any time the spots have been open....believing that I was parking in them legally because the "time restriction" on these 2 signs has clearly been covered up. Not believing I was doing anything wrong, I put my ticket on my dash - never hiding the fact that I thought it was legal/appropriate for me to park there all day. Respectfully request a refund of the $75 (boot receipt.pdf) I paid to get my boot removed and, if the spots (3 & 4) truly have time limits on them, the signs need to be adjusted to clearly show that there is a time limit on those spots also."When I sent this email to the Disputes line (as instructed on EPS phone recording and website) - I received a very unprofessional and inappropriate response back. I've tried to contact them by phone and by email, with no luck. I've attempted to contact the parking garage managers (LAZ Parking) via phone and email to get them to confirm that the spot I parked in is not a 1 hour parking spot; however, they are unreachable and will/have not contacted me back. (I've also filed a BBB complaint against them.)

  Business Response

  Date: 01/24/2023

  this was refunded to the person. 

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/26/2022 I was parked I. My reserved parking in the apartment complex. Empire came and booted my car after seeing it was registeeed and I belong in the parking. They stayed the decal wasnt showing and thahs the reason for boot. En though they looked in system and seen I was reserved to park there

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the evening of Saturday (12/3), we parked at the *************** lots to get dinner at Bell Street Burritos. I had assumed that we would get at least an hour to eat our food and even with an 8 month along (which feeding can sometimes be a challenge), I thought this time would suffice. However, returning to our car, we saw that we had a boot on our front and rear driver-side wheels. After calling the number to have a "technician" come out to our location and being told that he/she would be there within an hour (!!!), we noticed that no fewer than 4-5 other vehicles in the garage also had boots on their wheels, so my complaint is to inform the BBB that Empire Parking Services seems to subscribe to an extremely unfair predatory booting policy and would like their practices investigated so this doesn't happen to future customers.

• Initial Complaint

  Date:12/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a terrible experience with an unprofessional employee working for this company. When our car got booted, we asked one of the employees for help figuring out how to pay the fine on the website, because it wouldnt work. He refused to speak to us (claimed he didnt speak English when it was an obvious lie to avoid helping us). When we asked why he refused to help us, he became combative and insulting. After we finally figured out how to pay the fine online he refused to remove the boot off our car. He said he was going to make us wait 45 minutes because he enjoys making people mad. He didnt start taking the boot off until I started videoing him as proof to show his management. The hostility toward us was completely unnecessary and unprofessional. We are filing disputes and taking action against this company.

  Business Response

  Date: 12/04/2022

  Hey can we get the tag number of the vehicle booted? I will need this information to see the information we have on it.

  Customer Answer

  Date: 12/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:11/27/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company was purposely deceitful about the signage in the parking lot so that they can boot people. Theres a big sign before the parking lot that states the lot is for ***************. Park in the lot with the sign and I get booted because I dont live at the ***************. The rep that arrives points to a hidden sign that reads where I parked was off limits even though the entrance sign points there.

  Business Response

  Date: 12/02/2022

  We are not responsible for the singe on the lot from a different company. Signs are also posted no parking for that business all vehicles parked at the residents next to that establishment must be registered on the app they have for their residents and should not be used by people going to that establishment. 

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday November 17th,2022. We parked on the first level of the parking deck located next to *************** market. We paid for 2 hours of parking at 5:55 pm. I used Amex ending in **** for payment. When I came back at 7:15pm to the car I was surprised to see that not only my car but several other cars were booted.I called for assistance and tried to argue that I had actually paid for parking. I unfortunately lost the ticket and could not prove my payment even though it should of been on their system. I found other upset people too at the site arguing the same issue.We were asked to pay the fine and after payment I decided to go and I then decided pay for another hour just to show that clearly the machine is giving out receipts without actually processing the cards ( I can provide a picture of the ticket and screenshot of bank account not showing any of both payments that day, except for the $75 fine). By the time I decided to take the picture to dispute the charges, the onsite attendant was now suggesting to not pay again and "waste" my money to obtain proof. Why was he worried or insisting now on not paying ?....I tried sending an email as suggested by the attendant to the email provider by him and it does not exist!!! Thanks for your consideration

  Business Response

  Date: 11/27/2022

  We will assist in this matter. Please contact us ***********************************, we will need to gather some information from you. 

  Customer Answer

  Date: 11/30/2022

   
  Complaint: 18447876
  
  I am rejecting this response because: I will wait until I get an official answer from Empire parking services after sending them the email requested by them. I do not wish to close this case until then. The answer given does not solve the issue.

   

  Please see proof of email sent today to ***********************************
  
  Thanks for your consideration,
  
  *******************************

  Business Response

  Date: 12/03/2022

  no problem. can you send something to us? if you are using a different email address i will need that. with the one you have here nothing is populating. I do remember seeing this but the email is not showing up.

  Customer Answer

  Date: 12/06/2022

   
  Complaint: 18447876
  
  I am rejecting this response because:

  I have already submitted proof here of the email sent ( from the same email used here on this claim, ****************************** Please review the already attached screenshots of the history saved on this claim or directly on your disputes' inbox. 
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 12/07/2022

   
  Complaint: 18447876
  
  I am rejecting this response because:Date Sent: 12/6/2022 7:46:41 PM
  

   
  Complaint: 18447876
  
  I am rejecting this response because:

  I have already submitted proof here of the email sent ( from the same email used here on this claim, ****************************** Please review the already attached screenshots of the history saved on this claim or directly on your disputes' inbox. 
  
  Sincerely,
  
  *******************************

  
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 12/07/2022

   
  Complaint: 18447876
  
  I am rejecting this response because:
  Date Sent: 12/6/2022 7:46:41 PM
  

   
  Complaint: 18447876
  
  I am rejecting this response because:

  I have already submitted proof here of the email sent ( from the same email used here on this claim, ****************************** Please review the already attached screenshots of the history saved on this claim or directly on your disputes' inbox. 
  
  Sincerely,
  
  *******************************

  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 12/07/2022

   
  
  

   
  Complaint: 18447876
  
  I am rejecting this response because:

  I have already submitted proof here of the email sent ( from the same email used here on this claim, ****************************** Please review the already attached screenshots of the history saved on this claim or directly on your disputes' inbox. 
  
  Sincerely,
  
  *******************************

  
  
  

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/13 I parked in the lots for ****************** to shop at 2 stores there. Arrived at 10:45 to realized they didnt open until 11:00. Walked across to the mall for a quick breakfast. Returned to the stores, made multiple purchases, returned to car and there was a boot which required a $75 payment. I have emailed this company everyday since 11/13 and havent received a reply. I have called numerous times as well with no reply. At this point I will be filing a dispute with my credit card company. I even offered to provide receipts from the merchants whose lot I parked in.

  Business Response

  Date: 11/27/2022

  Signs on the property state no MALL or HOTEL parking. You broke that rule by going to the place it tells you not to go to. We will not assist in this matter. 

  Customer Answer

  Date: 11/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But, for the record, they seem like a terrible company and have the worst reviews online. 
  
  Sincerely,
  
  ***********************