Business Profile

Parking Facilities

E P S

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Complaints

This profile includes complaints for E P S's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

222 total complaints in the last 3 years.
86 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/13/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The online payment method was not working. I couldn't extend with the card I used initially. I also couldn't pay for the boot fee. I had to call home to utilize another card over the phone. I've attached pictures of the bank charge attempts. I had over 7 attempted charges on my card. They all displayed $0.00. I spoke to the person who removed the boot and showed him the system was not working and he said I would be able to get it resolved after sending the details via email. No one ever responded to me. I called and emailed 4x since 7/21/22. They have not responded. The message on the phone said someone would contact me in 2 days. That did not happen and I'm still waiting on a refund.
Business Response
Date: 09/17/2022
There are 2 reasons a card will not run. The first is some information was not entered correctly. This is the most common, If you enter the name or any other information incorrectly zip code included it will reject the transaction. The other is your financial institution not recognizing the purchase and declining. We have had no reports of anything not working on our end.
Customer Answer
Date: 09/17/2022

Complaint: 18018789

I am rejecting this response because:
The card was charged and accepted when I originally parked. I was using the same card and details to extend. You see the charges come through on my bank application at $0.00 after the initial fee was charged. My card never declined. No zip code, name, or address was done in error. If so those 0 dollar authorizations would not go to my financial institution. I've provided proof of the bank charges. I would like a refund.
Sincerely,

*************************
Business Response
Date: 09/20/2022
please send your pictures to *********************************** the pictures you have uploaded her are not showing or downloadable.
Customer Answer
Date: 09/20/2022

Complaint: 18018789

I am rejecting this response because:
I'm being asked to provide the images attached to this BBB complaint in a new email. The images and details were provided on July 21, 2022 at 10:13pm to *********************************** . I've emailed 4x without a response. Screenshot attached. Please provide a refund.
Sincerely,

*************************
Business Response
Date: 10/11/2022
If you were not charged at all i do not know what your complaint is about. $0 is saying you were charged nothing. If you kept placing the wrong information or the credit institution did not allow the charge that would be on your bank.
Customer Answer
Date: 10/13/2022

Complaint: 18018789

I am rejecting this response because:
As stated in the intial complaint, I had to call home and enter in another card. I can provide the account that was charged. What information do you need to process the refund?
Zero dollar authorizations are completed by your payment processor not the bank. I used the same card to initiate parking. It should have extended.

Sincerely,

*************************
Business Response
Date: 10/30/2022
the extension of the parking has nothing to do with us. We are a 3rd party company who checks if vehicles are paid that is it. There are many issues that a card would be rejected. We are not the financial institution or the processor for the card. Bottom line if the vehicle is not paid at the time we come to the property and check the vehicle is subject to being booted and or towed.
Customer Answer
Date: 11/07/2022

Complaint: 18018789

I am rejecting this response because:
I need more information. What merchant service company is the website using? I'm glad we're on the same page! You have no knowledge of how the payment process works. The information needed to process my refund would be through the payment processor your business is using on their website. What's that company's name?
Sincerely,

*************************
Initial Complaint
Date:09/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So September 11th At 7:40 pm I parked my car to go inside an establishment nearby I came back at 8:40 pm and my car was booted. When I first parked my car at 7:40 pm the lady that booted my car was parked right next to me. She let me walk away and placed a boot on my car at 7:47 pm. This seems very much like a scam and I would like my $75 back!
Business Response
Date: 09/20/2022
signs are posted telling you not to leave the property for any what reason. The signs are posted for everyone to read, failure to do so leads to being booted and or towed.
Customer Answer
Date: 09/22/2022

Complaint: 18011389

I am rejecting this response because that doesnt make any sense. Like I said the lady was next to me when I pulled up and WATCHED me park, WAITED for me to walk away.

Sincerely,

D J
Initial Complaint
Date:09/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Parking garage with inadequate signage about parking services. ******** asked to speak with manager about putting up more signage and the man hung up the phone.
Business Response
Date: 09/17/2022
You must drive past and walk past the pay box as well as the signs to pay with the app. It is your responsibility to read all the signs posted and pay with the multiple way of paying.
Initial Complaint
Date:09/06/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 13 at 1:03 am, My girlfriend, *****************************, paid for parking that did not expire until 5:03am. We returned to my car approx 2:47am and discovered two boots on my car, 2013 ****** Altima, I called the attendant around to 2:52am to resolve this issue. I waited an hour for the attendant to show up only to tell us that I had to pay $75 even though I have confirmation showing that we paid for parking. Confirmation email is attached. The attendant left without resolving the issue when clearly he saw the confirmation. Two attendants advised us that they saw in their system that we had paid but they could not remove the boot due to the system not updating to show paid parking. I had no choice but to pay the $75 to remove the boots. The first attendant left and we had to wait 3 more hours for another attendant to come to remove the boots. I would like to know when will be compensated for my $75 for an illegal boot and the inconvenience of my time due to this company's negligence in performing their job duties.
Business Response
Date: 09/17/2022
If the email address and the address is correct, we will issue a refund for this. please respond to this message to change or confirm the information needed. I will need full name, address, and the tag number.
Initial Complaint
Date:09/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/28/22, I parked in a lot for a hair appt i had next door. After I exited my vehicle, I paid for 24 hour parking just in case I needed to stay longer. When I arrived back to my vehicle there was a boot on my tire. I was told I had parked in a time sensitive space and that's the reason why I was booted. I was never notified via email or phone that I was parked in the wrong space, but I received notification that I had paid via phone and email. I called the company only to be directed to a dispute email address and I sent an email on the same day (7/28/22) to ************************************** but haven't heard back after over 30 days. There's no way I was evading responsibility considering my payment in full (for 24hours) for parking before leaving my vehicle. Strangely enough, the park next to me wasn't time sensitive. I believe this was a predatory situation.
Business Response
Date: 09/11/2022
we will not be assisting you in this matter. It is your responsibility to read and understand the rules when you pay to park. You cannot utilize short term parking for all day parking or time exceeding the allotted time for the space you are in. Ignorance of the rules is never an excuse.
Customer Answer
Date: 09/13/2022

Complaint: 17899425

I am rejecting this response because:
It's insensitive, insulting, and their practices are predatory in my very own opinion. I request at least half of the fee back considering there was obvious intent of accepting responsibility for my vehicle in the lot for 3 hours.

Sincerely,

****** B
Business Response
Date: 09/17/2022
i am sorry you feel this way, the rules were not followed, and we are not going to assist you in this matter.
Customer Answer
Date: 09/19/2022

Complaint: 17899425

I am rejecting this response because:
I'd personally like to know if the company feels the way they do about their decision, what was the motive behind not responding to my dispute in over 30 days until i brought light to it? Such an unprofessional practice to ignore the disputes of the patrons in which they boot. This single act (in my humble opinion) gives exposure to the common practices of this company and shows how much they care to hear anyone out. The credibility of this company is lost with me and the practices are questionable.

Sincerely,

****** B
Initial Complaint
Date:09/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I parked in the Zoe's ******* parking lot, walked across the street to pick up two notebooks I left on a table, and walked back to ***'s *******. When I returned, my car had been booted. I tried to address the fellow who booted me, as he must have done that within 3 minutes of my parking. He asked that I CashApp or pay him in cash and he would give a discount, which I refused to do because he would not give me his name and I was wrongfully booted. He was insistent that I pay him in cash or through CashApp, saying that he had pictures of me walking into the other building. I am sure he has these, but he took no pictures of me walking into the second establishment for which I was parked. He said no to Zelle because I would have his name and information, so it was clear he was scamming me outside of his employer's knowledge. I was late to my first day of work and so I ended up paying him $85 through your system (even though the sign says $75 anyway), as I did not have time to handle it in that moment. I would like to talk to someone and discuss reimbursement. It is not acceptable that he booted me and asked me to pay under the table, using evidence that doesn't represent the situation honestly.
Business Response
Date: 09/17/2022
Signs are posted saying you cannot leave the property for any whatever reason. If you are finished with your business on the property, you must take your vehicle with you when you leave.
Initial Complaint
Date:08/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please review the photos uploaded. It will contraindicated photos of vent parked in a visitors parking space with two boots on my truck. I work for the company that reads each individual water meters for everyone in the apartment complex.
Business Response
Date: 08/27/2022
I need a work order not Zillow or other nonsensical items in pictures. All vehicles including vendors in unmarked vehicles must have a visitors pass. No pass was in your unmarked unregistered with the property vehicle. We cannot assist unless you have a valid work order from ************* to read that meter as you claim.
Customer Answer
Date: 08/27/2022

Complaint: 17779363

I am rejecting this response because: The property Water meters are not read through the *************** or ************** Its best you as the company reach out to the Management of ********************* and ask if what Im saying is true. I have no reason to lie about being onsite reading water meters to get out of paying a false booting ticket. The police were called and shown the work order/ meter read sheet with every address on it. At the time I called to verify all of our information, but instead I was meet with unhelpful service. I have been reading this property for over 4 years now parked in the same parking space and never been booted. Please issue the rightful refund and let this be done, you guys were wrong in this case.

Sincerely,

*************************
Business Response
Date: 09/17/2022
i am sorry you feel that way. Permits must be used by everyone on the property. I would consider looking at a work order.
Initial Complaint
Date:08/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 25th, 2022, I parked at ***** Village parking lot so that I could purchase some items from CVS and have lunch at Chipotle.After ~1.5h, I returned to my car and found it booted despite not having left the Emory Village shopping area. I explained to the attended that I had not left and showed him receipts; he replied that it did not matter and charged me 85$ for boot removal. Under duress, I attempted to call the EPS number but received no response; with no other recourse, despite having not broken the posted rules, I paid the fee.At the time, in the parking lot there were 8 other cars with boots. This is a predatory organization with no pretense of policing parking. The only motivation is collecting fees.
Business Response
Date: 08/26/2022
i will need more information so i can look the vehicle up in our system. Tag Number will be the best way to do this.
Initial Complaint
Date:08/23/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently move into my apartment which resident has designated parking ******** of vehicles was not register which cause the boot. I paid for the the boot to be remove. The technician came out and remove the boot. As I was coming out to move my vehicle that same technician came back and reboot my vehicle. When I show him the correspondence I already paid for the boot to remove. The technician claim he has no record of it. The company does not have any escalation where you can report this type honest and fraud behavior. I had to pay for second removal.
Business Response
Date: 08/23/2022
What is the plate number of the vehicle
Customer Answer
Date: 08/23/2022
Nissan Rouge RIW6768

Sincerely,

*********************
Initial Complaint
Date:08/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Friday, August 12, 2022, my vehicle was parked in a parking garage for less than 2 hours in a visitor's parking space. Upon my return I noticed two boots on the driver's side of my vehicle with a note on the window. It took the tech 2+ hours to arrive to the location to remove the boot from my vehicle. Time of arrival was after 12 am Saturday, August 13, 2022. I am requesting a $375 payment for the following reasons:1) My vehicle was parked in a public parking garage in a visitor's parking space 2) Mental anguish caused by the company's insufficient response time 3) *********** encroach my legal rights and placed me in a dangerous environment
Business Response
Date: 08/23/2022
I would be happy to look into the situation. I will need the plate number of the vehicle that was booted. Your other claims are denied but the boot i will look into.
Customer Answer
Date: 08/24/2022
Tag Number is CKK8571
Business Response
Date: 09/11/2022
You are required to have a permit to park, and you did not. All vehicles guest included must have something displayed. For residents it is a sticker that goes on the glass of the windshield. For visitors it is either a piece of paper with tag, date start, date end, and unit or a hang tag. you had none of the above.
Customer Answer
Date: 09/12/2022

Complaint: 17716666

I am rejecting this response because: I have contacted an attorney and will be filing an official lawsuit.

Sincerely,

*******************************

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E P S is NOT a BBB Accredited Business.