Complaints

This profile includes complaints for E P S's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  E P S

  200 Hannover Park Rd STE 120 Atlanta, GA 30350-1899

• 

  E P S

  241 Peachtree St NE Ste 400 Atlanta, GA 30303-1423

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since December of 2024. Empire Parking Service began predatory booting while operating beyond city ordinances. The representatives of the company verbally assaulted residents and staff members and refused direction by property owner representatives citing "according to my contract." However no contract is not subjected to city of ******* ordinance.

  Business Response

  Date: 04/21/2025

  To whom it may concern, unfortunately we cannot evaluate this complaint. We at least require customer's license plate and location of immobilization to address. 

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the evening of 3/25/25 I parked at a retail parking lot at 6 pm which was adjacent to the restaurant I was going to eat at (******************* in *******). I returned to my car at 9 pm to be booted. There was no signage indicating this restaurant was not included in the retail space, and it was after hours for retail. Regardless, I paid the $75 fee and went home so I could relieve my babysitter, not having time to wait for the boot to be removed.I returned at 8 am the next morning to pick up my car, having been notified the night prior the boot was removed, to find the boot back on my car. The companied demanded *another* $75 to take the boot off. I had no ability to fight this claim without leaving my car and myself stranded, and was forced to pay a 2nd ******* is incredibly unreasonable to double boot my car in the same spot for not being able to leave my children unattended at home overnight. So egregious and shameful. I would like at least $75 if not the full $150 refunded.

  Business Response

  Date: 04/16/2025

  To whom it may concern, vehicle was immobilized for parking at a lot reserved for current patrons of the plaza. Customer failed to remove their vehicle from the lot and remained in violation for the next several hours after boot removal which led to another boot being placed. After some consideration, we have decided to refund the second immobilization as a courtesy. Please be advised that the vehicle owner is responsible for removing their car off the lot after the boots have been taken off by our technician. 

  Customer Answer

  Date: 04/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ************

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Empire parking services put boots on my wifes car after five minutes of her parking at the visitor parking. There were no visible signs that that the parking was supposed to be paid for. It would take them longer for them to pay for the transaction than it did for these racist and unprofessional employees to come and take the boot off. Look up empire parking services ******* on ****** and see that they have *************************************************************************************** taxes to this city every single year. If they are truly doing honest business they wouldnt have that many awful reviews. Its a shame that this company is still is business. Additionally, the employees were recording my credit card information on their personal devices.

  Business Response

  Date: 04/16/2025

  To whom it may concern, this particular vehicle was immobilized for parking at a private property in a visitor area without registering. There is no ***** period at this particular property, thus, it is customer's responsibility to register their car before they leave their vehicle. Unfortunately, we cannot grant any refund even as a courtesy because customer did not register their vehicle ******* at any point during the day. 

  We do not "scam" anyone. We place immobilization devices on vehicles in violation which naturally leads to unhappy customers and poor reviews. In this case, we immobilized a vehicle that was never registered or paid for parking which means that we have performed our duty to the community we were hired to assist. 

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for parking. I was booted at my apartment complex within 8 minutes of coming home. I PAID for the $75 boot. The worker, by the id: BXYKUA said he was clocking out and that he would not be coming. He DID NOT come. I paid for the boot at 9:28 and it was not removed until 10:48, which could pose as a potential danger if there is an emergency. I spoke with a dispatcher and they I formed me someone would be out within an hour, and he never came. I had to call again after an hour and they had to have someone else come out. I want to be refunded for the wrongful booting, or Ill take matters to small claims court. I have audio recording of him saying he would not come as well as proof when I paid and how long it took until someone arrived.

  Business Response

  Date: 04/10/2025

  To whom it may concern, vehicle owner has filled out a dispute on our website and was already refunded as a courtesy. We have addressed the behavior with the tech responsible. 

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - March 15th at *************** garage in ******* - Empire Parking Services put a book on our car (CVV8235) at 7:51 PM - We had prepaid for a parking pass (Pass number *********) that was active 7:00 PM for 24 hrs.- Sent multiple e-mails and messages to the company and the owner over the last 10 days - Refusing to call back and only sends a response that says "denied"- Next steps is to reach out to owners of parking decks in the area and/or small claims court.- All documentation has been supplied to EPS but they will not return calls.

  Business Response

  Date: 04/07/2025

  To whom it may concern, vehicle owner parked a property with paid parking through Parkwhiz. Vehicle was immobilized because vehicle did not show up as registered in ********. Screenshot was taken at the time of immobilization and is attached. 

  Customer's initial dispute was denied under impression that the license plate was changed on the ********************** receipt after the immobilization took place. However, customer insisted that license plate stayed the same. We have contacted Parkwhiz and the case had to be transferred to their development team for advanced research. Mr. ********** was refunded as a courtesy for a long wait.

  Customer Answer

  Date: 04/10/2025

   
  Better Business Bureau:
  

  Although a credit was issued, this is without question the worst company I have ever dealt with when it comes to responsiveness related to a complaint.  I had to call/email at least 15 times over a two-week period and in all cases, they refused to return calls and speak directly to me.  Instead, they hide behind generic email responses denying claims.  It was only after I provided proof on 3 different occasions (after talking to Parkwhiz directly which for some reason they said they were not able to do), that they refunded me.  If you look at the trail of complaints and the overall ratings for this company, it tells the tale about their business practices.  

  Regards

  ***** **********
  

  
  

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Empire Parking Services,I am writing on behalf of my husband, an active duty military pilot in the ***********************, to formally raise concerns regarding a recent and deeply troubling incident during his visit to *********************During his stay this past weekend, he was unable to find an available visitor parking space and was compelled to park adjacent to one. The following morning, his vehicle was booted by Empire Parking Services. The removal process took over two hours, despite the fact that under Georgia law (O.C.G.A. 44-1-13), a vehicle boot must be removed within one hour of the initial contact. This legal requirement was not ****** a direct result of the delay, my husband missed a scheduled flyover ceremony honoring a deceased Vietnam veteranan event of both national and personal importance.The details of the incident are as follows:Vehicle license plate: ******* Date of incident: March 23, 2025 In light of this, we respectfully request the following:A formal explanation of how this situation aligns with your companys policies and whether it reflects the standard of service typically extended to active-duty military personnel and their families.A full reimbursement for the amount charged to his credit card for the boot removal, as the delay clearly exceeded the legal time limit.The name and booting license information of the individual who applied and removed the immobilization device from the vehicle.Please note that Briarhill Apartments has been CCd on this message for reference.Thank you for your prompt attention to this matter. We expect a full response and resolution without delay.

  Business Response

  Date: 04/02/2025

  To whom it may concern, vehicle owner parked in in visitor space at a private property without appropriate credentials. Customer paid for their boot removal online at 8:07AM and the boots were removed at 8:50AM. Customer has reached out to management separately and was refunded as a courtesy as we do appreciate customer's sacrifice for our country. 

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, August 31st, 2024, I went to a restaurant called The *********** in ********, *******, **. The establishment did not provide street parking but had shared parking in a garage with other businesses.The parking garage is to the left of the restaurant. At the entrance, a sign at the top clearly indicates that the left side is for "Retail, Theater" parking, while the right side is for "Residential Parking." Following the signage, I entered the garage and turned left. I found an available parking spot with no signs prohibiting parking. I parked my black ****** Sentra (license plate ******** and proceeded to the restaurant.When I returned, I found my vehicle booted. I immediately contacted the company responsible to have it removed. When the attendant from Empire Parking Services arrived, I questioned him about the reason. After several minutes of discussion, he was still unable to provide a valid explanation. Furthermore, he could not point to any signage prohibiting parking. Instead, he dismissed my questions and said it was "out of his hands"despite being the one who placed the boot.For months, I have reached out to Empire Parking Services, repeatedly asking why my vehicle was booted. They have either ignored my requests or insisted their actions were justified without providing a legitimate ********* one point, they claimed my vehicle was booted for improper registration. To verify this, I contacted Enterprise Car Rentals, which promptly provided the valid state registration. Despite this, Empire Parking still insisted the booting was justified and forced me to pay a fee to remove itdespite lacking legitimate grounds.

  Business Response

  Date: 03/28/2025

  To whom it may concern, vehicle owner parked in retail section on the property in a space reserved for another business. However, someone took the directional sign down. Thus, we were able to treat the vehicle as a regular retail customer. Retail customers are supposed to pay for ********************** which this vehicle owner failed to do. Vehicle not being registered is in reference to parking and not registered with the government. 

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  march 20th,2025 I was booted in my apartment complex I was driving a rental because my car was having problems. after I called and paid for the boot to be taken off I received a call at 10:30 asking did I need the boot taken off I said yes, and never heard anything back for the next hour and a half. I texted the number back letting them know I have been waiting for almost 2hours and they were holding me up from getting to work someone finally came and 12pm. this has been the 3rd time me or my boyfriends car has been booted from this same company and I have to always give my money when theyre in the wrong this company is s***** and have nothing but bad reviews.

  Business Response

  Date: 03/28/2025

  To whom it may concern, vehicle owner was booted because they failed to display a resident decal. Customer dispatched a tech for in-person collection. When our technician reached out at around 10:40AM. Customer decided to pay online. Customer paid for their boot removal online about 20 minutes after the conversation ended. Technician removed the boots about 40 minutes after payment was received. 

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, March 16th at 10:40pm I had to get a boot removed in an area that is free and public parking on ************************. This is the third instance this has happened. They have been illegally towing here for 6months now and do so inconsistently. There is no signage that says one cannot park there and they continue to do so, and I continue to get my refunds. However, this time they do not want to refund me my money and I think this business needs to be held accountable for their actions. You cannot boot someones car in an area that has free and public parking.

  Business Response

  Date: 03/28/2025

  To whom it may concern, thank you for reaching out to share your concerns. We sincerely apologize for the inconvenience you experienced. After reviewing the situation, it appears that your vehicle was booted in error. We understand how frustrating this must be, especially given that youve experienced similar issues in the past. Please know that this is not the standard we hold ourselves to, and we take full responsibility for the mistake .We value your feedback and will take this opportunity to review our current procedures to improve the consistency and accuracy of our enforcement. 

• Initial Complaint

  Date:03/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 3, 2025 I parked a lot owned by Empire parking services around 9:30 am. I paid $7.00 for parking. I put my receipt on the dashboard of my car and went work. When I returned to my car it had a boot on it. I didn't agree with my car being booted but per their website I had to pay $75.00 to have the boot removed. When speaking to the employee that removed the boot he stated that I would have to file a dispute if I was booted without cause. I've filed 2 disputes since that date and no manger has reached out to try to rectify the situation.

  Business Response

  Date: 03/25/2025

  To whom it may concern, vehicle owner was refunded on 03/17 which was communicated to the customer that same day. The refund should already reflect in their account. 

  Customer Answer

  Date: 03/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******