Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 29, 2023 I parked in a Phoenix Parking lot off ****** Mill Road. I ate a restaurant right there and paid $6.50 via Apple Pay/American Express for 2 hours of parking (plenty of time for lunch). My friend ran late and apparently I left a little later than the 2 hours of parking (I was unaware). A few weeks late I received a threatening letter in the mail from Professional Parking Management company saying I owe $85 (willing to discount partially if paid now) or I could be turned over to collections. There are images of my car entering and leaving the lot. I have disputed this charge and offered to pay $6.50 (which I think is crazy but I would pay that as I was there longer than 2 hours). My dispute was denied and the only option online is to pay the full amount. There are numerous complaints against both ******* and Professional Parking Mgt. There are class action law suits again Professional Parking Mgt. as well a numerous local new stories about this tricky and threatening way of doing business. Both ******* and Professional Parking Mgt have terrible BBB ratings. I have alerted the restaurant who have had other complaints and they are actively seeking a different solution. Bottom line- if ******* wants to reach back out to me- I have reached out to them- I will pay them $6.50. I will not pay Professional Parking Mgt. anything and I will not accept these terrible business practices over a few minutes of extra parking. Thank you.

  Business Response

  Date: 09/01/2023

  ****,

  I'd like to start off by saying ******* Parking Solutions and Professional Parking Management are separate companies. I checked our emails and voicemails and do not have record of any attempt by you to contact us regarding this notice. The notice was issued due to overstaying the paid time. The paid time ended at 1:56pm and the vehicle left the garage at 2:33pm. 15 minutes before your time was about to expire, our system automatically sent you a text stating that your time was close to expiring and included a link to add more time. We appreciate your willingness to pay the $6.50, but there was an opportunity for you to add time if you thought you would stay over the 2-hour paid session. I would be willing to speak with PPM and see if they can reduce the notice amount to $45 as an act of good faith to you. Please let me know how I can assist you.

  Customer Answer

  Date: 09/02/2023

   
  Complaint: 20530364
  
  I am rejecting this response because: 

  tgank you for your reply. I did send an email the day I submitted to BBB through the contact us form on your site (or was the only way I saw to send something on writing)  

  I do not recall receiving any notice re being over time - do you have back up of what was sent and received? I would have paid and I also would say thats a bad system  how do you know when and if someone gets a notification esp when spam is often blocked etc  
  

  Professional Parking automatically offers a reduced rate of $45 if you pay right away - which is still exorbitant for honest people parking using this irregular system (I have never had this type of parking payment situation). The restaurant has received many complaints.
  

  To not spend any more time on this if you adjust this fee to $25 Ill pay and be done with it. I disagree and feel this is very tricky and poor tactics to have the company you partner with send threatening letters over something so unclear and small.
  

  Ill await your reply. If agreed to the $25 and you communicate to them Ill pay it.  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/15/2023

  Good day,
  
  We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com 
  
  or: 
  
  via email at ******************************************************** (Please include your notice number in the subject line.)
  
  or: 
  
  by phone at ************ Monday-Friday 9 a.m. to 5 p.m. All after-hours voice mail is returned the following business day.
  
  Thank you

• Initial Complaint

  Date:08/26/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked for an hour and three minutes at **********************************************************************. I had paid for four hours worth of parking and left that location with hours to spare. I received a notice in the mail stating that I owed them an $85 charge (which increased to something like $93 after taxes) due to nonpayment. When I went to dispute, they refused to take my bank statement and won't give me a contact number. I am not going to pay an additional fee for a service I already paid for, especially if they won't give me the common courtesy of even speaking with me in person.Invoice Number: ***********

  Business Response

  Date: 09/07/2023

  Good day,
  
  We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com
  
  or:
  
  via email at ******************************************************** (Please include your notice number in the subject line.)
  
  or:
  
  by phone at ************ Monday-Friday 9 a.m. to 5 p.m.All after-hours voice mail is returned the following business day.
  
  Thank you

  Customer Answer

  Date: 09/11/2023

   
  Complaint: 20524704
  
  I am rejecting this response because:

  Their provided phone number's "circuits have been busy" for days no matter what time I call. Their website just leads to a generic dispute form where you can't interact with a human being. If contacting me is easier for the business, my phone number is ************ and my email is ***************************************.

  Sincerely,
  
  *******************

  Business Response

  Date: 09/15/2023

  Good day,
  
  We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com 
  
  or: 
  
  via email at ******************************************************** (Please include your notice number in the subject line.)
  
  or: 
  
  by phone at ************ Monday-Friday 9 a.m. to 5 p.m. All after-hours voice mail is returned the following business day.
  
  Thank you

  Customer Answer

  Date: 09/18/2023

   
  Complaint: 20524704
  
  I am rejecting this response because you have made no attempt to contact or communicate with me in any manner.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked in a parking deck at ************************************************************************ from on Saturday, July 8th. The parking deck is managed by ******* Parking Solutions, but enforcement is provided by Professional Parking Management. I paid $15 to ******* Parking Solutions to park at the site and was only parked for 51 minutes based on the entry / exit pictures. Despite paying for parking and leaving before the session expired, Professional Parking Management mailed me a bill with an $85.00 parking charge for the same session. I have attempted to dispute the charge 3 times and provided receipts which prove payment, location and license plate information. Unfortunately, PPM is unwillingly or unable to acknowledge their error.

  Business Response

  Date: 09/07/2023

  Good day,
  
  We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com
  
  or:
  
  via email at ******************************************************** (Please include your notice number in the subject line.)
  
  or:
  
  by phone at ************ Monday-Friday 9 a.m. to 5 p.m.All after-hours voice mail is returned the following business day.
  
  Thank you

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on a future resident tour for the apartment complex called the ****** which just opened up for a couple of months. On July 15, I had my apartment tour. The concierge and the apartment manager informed me that their parking was not setup at the time with this company. They informed me not to pay for the parking and that they were still trying to get the parking setup. A week later, I received a letter from this company stating that I owed them $85. I called the property manager which they informed me that I needed to dispute the bill because it was incorrect as the parking was not setup during that date and no bills should have been sent to me. The apartments confirmed that it was incorrect billing. I presented all this information to this company with the number of the apartment complex for them to confirm my story. Also, the apartment complex told me exactly what to write in order to dispute this charge. This company did not confirm with the complex, but proceeded to deny my dispute. I will not be paying for a charge. Also, future resident parking at a complex is free. This company is a scam.

  Business Response

  Date: 08/24/2023

  Good day,
  
  We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com
  
  or:
  
  via email at ******************************************************** (Please include your notice number in the subject line.)
  
  or:
  
  by phone at ************ Monday-Friday 9 a.m. to 5 p.m.All after-hours voice mail is returned the following business day.
  
  Thank you

• Initial Complaint

  Date:08/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife parked in a deck at ******************************************* while she and my girls ate at Snooze on 7/6/23 at about 11:30am. She paid $15.00 to park with her phone and got a receipt from Osprey Parking which I can provide. We have since received multiple notices from Professional Parking Management that we owe them for parking. We provide the receipt, they investigate and then claim we didnt send proof and we still owe. This has happened twice. No human contact is involved, only emails, and there appears to be nobody there to discuss this with. Probably this is part of their business model.My wife used a QR code on a sign in the garage to pay what turned out to be Osprey. We never parked in a ppm lot, we dont know who they are, and we dont appreciate getting invoiced for parking we paid for already. We disputed this through their online site twice and they claim we didnt provide proof. Im not impressed. This is extortion.

  Business Response

  Date: 08/24/2023

   

  Good day,

  We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com
  
  or:
  
  via email at ******************************************************** (Please include your notice number in the subject line.)
  
  or:
  
  by phone at ************ Monday-Friday 9 a.m. to 5 p.m.All after-hours voice mail is returned the following business day.
  
  Thank you

  Customer Answer

  Date: 08/24/2023

   
  Complaint: 20495397
  
  I am rejecting this response because:

  a Human being from your company needs to reach out to me.  You have been uncommunicative and non-responsive.  Weve gone around twice on email and I cant hold on the phone long enough to reach someone.  ************.

  
  Sincerely,
  
  *******************

  Business Response

  Date: 09/07/2023

  Good day,
  
  We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com
  
  or:
  
  via email at ******************************************************** (Please include your notice number in the subject line.)
  
  or:
  
  by phone at ************ Monday-Friday 9 a.m. to 5 p.m.All after-hours voice mail is returned the following business day.
  
  Thank you

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for parking in a lot. I submitted a dispute which claims the charge is put on hold. My charge was never put on hold and now I am receiving a greatly inflated price.

  Business Response

  Date: 08/24/2023

  Good day,
  
  We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com
  
  or:
  
  via email at ******************************************************** (Please include your notice number in the subject line.)
  
  or:
  
  by phone at ************ Monday-Friday 9 a.m. to 5 p.m.All after-hours voice mail is returned the following business day.
  
  Thank you

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked in a parking lot on 7/3/2023 and PAID for that spot @$33 from 5:42 to 7 something. I called this company and they confirmed this. This parking ticket is stating I entered on 7/3 and didn't leave until 7/4!!!! I DID NOT LEAVE MY VEHICLE HERE OVERNIGHT. I am at an AIR B&B where my vehicle was parked. I disputed this and they are denying it!!!

  Business Response

  Date: 08/15/2023

  Good day,
  
  We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com
  
  or:
  
  via email at ******************************************************** (Please include your notice number in the subject line.)
  
  or:
  
  by phone at ************ Monday-Friday 9 a.m. to 5 p.m.All after-hours voice mail is returned the following business day.
  
  Thank you

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We parked in a parking garage at ************************************************************* on 7/30/23 and paid for the parking through the parking garage machine. We have the receipt from our credit card bill as well. We received a letter today demanding $45 for parking at that garage. We entered our license plate number which matches the photos they put on the letter. they say the amount will increase to $85 if not paid in 30 days.I suspect they send these to every vehicle that enters. The letter said that to dispute the charge to go to their website. When you click on the dispute tab, it opens a box that gives you the option to pay, not to dispute.Since the electronic method of payment for parking seemed very current and modern, there should have been no dispute or letter from them. That's what makes it seem that they do this on a regular basis. They are threatening in the letter that non payment may be referred to collections.They are currently under a class action law suit in ** as well.

  Business Response

  Date: 08/15/2023

  Good day,
  
  We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com
  
  or:
  
  via email at ******************************************************** (Please include your notice number in the subject line.)
  
  or:
  
  by phone at ************ Monday-Friday 9 a.m. to 5 p.m.All after-hours voice mail is returned the following business day.
  
  Thank you

  Customer Answer

  Date: 08/15/2023

  After emailing the business with proof of payment on the day in question for parking we received a reply a few days later saying that they had been mistaken and no payment is due. 

  However, emailing them is not how you are directed on their website. We did that of our own accord. They direct you to their website to dispute claims but there is no place on the website to dispute charges. It still feels pretty scammy. I expect most people are too busy to look up proof of payment and will just go ahead and pay the fraudulent fees.

  Business Response

  Date: 08/24/2023

  Good day,
  
  We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com
  
  or:
  
  via email at ******************************************************** (Please include your notice number in the subject line.)
  
  or:
  
  by phone at ************ Monday-Friday 9 a.m. to 5 p.m.All after-hours voice mail is returned the following business day.
  
  Thank you

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid to park at a restaurant ( have the text receipt) and then got a parking charge notice that I did not pay ( charged $45.00). I think this might be a parking scam.

  Business Response

  Date: 08/15/2023

  Good day,
  
  We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com
  
  or:
  
  via email at ******************************************************** (Please include your notice number in the subject line.)
  
  or:
  
  by phone at ************ Monday-Friday 9 a.m. to 5 p.m.All after-hours voice mail is returned the following business day.
  
  Thank you

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked in a free parking space in a parking garage and was mailed a bill to pay $85. Professional Parking Management is a SCAM! I parked at *************, and their parking is managed by 12 OAKS Parking Services, not by Professional Parking Management who mailed me a parking charge notice.

  Business Response

  Date: 08/15/2023

  Good day,
  
  We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com
  
  or:
  
  via email at ******************************************************** (Please include your notice number in the subject line.)
  
  or:
  
  by phone at ************ Monday-Friday 9 a.m. to 5 p.m.All after-hours voice mail is returned the following business day.
  
  Thank you