We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Parking Facilities

Professional Parking Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

Customer Complaints Summary

  • 148 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered their parking lot and paid once leaving and they slapped me with a ticket

  • Initial Complaint

    Date:01/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 08, 2023, I parked in a parking garage administered by Professional Parking Management. I paid for one hour to pick a friend in a local restaurant. Between conversations, I stayed too long. I received a text with an expiration time notification, and a link to extend the parking (copied from my phone *******************************). The link was crashing, it didn't work, looks like it is a fake link.Between 15 to 20 minutes later, I walked back to my car and I found an abusive $55 ticket waiting for me in the windshield. Looks like the guy waiting for the parking to expire. I submitted an appeal by email ********************************************************** and during a long wait for the response they raised the ticket to $90 because it passed the pay by date. Since when is someone allow to raise the fees of something while it is in an appeal process ??. After I called them and argued about this abuse, the fees went back to $55. The regular parking rate in this garage is $1/hr, so they try to make money ripping off customers. I guess that if they want to charge $1000 fees for an expired parking they can get way with it. I had to paid the $55 to avoid my car been towed away. This is an abuised charge from a company that is taking advantage of their lack of regulation.

  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i keep getting mail charges for parking fees of $90 but i paid my public parking fees that night with paybyphone. this company is a scam. i am being told i am going into collections.

  • Initial Complaint

    Date:01/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 31, 2023 a fraudulent charge of ***** was placed on my credit card account. by 12 Oaks ******************** I had to cancel my Credit Card and i already tried to contact 12 Oaks Parking I left all my contact information with the phone number given online in Ga however they have failed to contact me back. My bank was made aware of fraudulent charge and is taking action on it. I have never been to a place that uses valet or have never parked in a parking area that is run by this company. I hope they do their due diligence and find the people in their company doing these actions. I can see reading online the company has many issues. I now will make sure if i see this company anywhere I might go I will avoid them at every cost.

  • Initial Complaint

    Date:12/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an invoice from this company claiming I owed them $55.00 for parking in a ***************, ** lot. However, I was never in this parking lot and the photographic evidence plainly shows a different car and plate number than the one listed in the invoice. The last letter of the plate in their own photo is an "M" and my license plate number ends in "K". I would like them to clear this out of their system and stop trying to collect money from me.

  • Initial Complaint

    Date:12/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/9/23 Professional parking management gave me a ticket for $55 for parking in the Whole Foods Lot in ******. We walked the long way into the Whole Foods because I wanted to show my husband a restaurant I wanted to go to at another time. We went into Whole Foods and bought items. I have a receipt. I appealed the ticket which said I did not shop at the Whole Foods. They sent me an email back denying my appeal. This is a scam! What can I do?

  • Initial Complaint

    Date:12/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Professional Parking Management manages the parking garage for the apartments I live in. I have had several guests park and register and still receive parking tickets. This company is horrible for giving $50-95 tickets to people parked in a free parking garage. A scam, money grab! Then there is no way to get in contact with someone.

  • Initial Complaint

    Date:12/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Such a racket they have going with the *********** - they pose the same as city lots, but literally do not follow the same rules. Charge insane amounts for going over, or just because. They do not honor handicap placards as city lots do for older citizens to not have to pay, and then do not clearly mark. My family and I have both gotten screwed by them in Broward and ****. Whoever in *********** is giving them these contracts needs to be fired.

  • Initial Complaint

    Date:12/09/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Predatory business - I paid for parking through ************ They ticketed me anyways. I appealed. They denied. Now I somehow owe a late fee as well. And they WON'T respond. Awful

  • Initial Complaint

    Date:12/05/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 21, I visited ******** at *********************************************************** and parked around the corner at the parking deck on 9th Street. We paid using the ** code on the machine in the deck. No receipt was given and there was no app used to refer back to. Several weeks later I received an invoice in the mail dated 10/24/23 for $85 for parking for 2 hours in the deck claiming that I had not paid. When I disputed the claim, I was told my credit card statement showing proof of payment was not valid and I still needed to pay the amount. The invoice threatens is I don't pay, I will be turned over to collections. I should not have to pay an additional amount and want to make sure my credit history is not affected by this.

Professional Parking Management is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.