Reviews

This profile includes reviews for Rollins, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rollins, Inc. has 637 locations, listed below.

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  Rollins, Inc.

  2170 Piedmont Rd NE Atlanta, GA 30324-4135

  
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  Rollins, Inc.

  1479 Parker Rd SE Ste 300 Conyers, GA 30094-6621

  
• 

  HomeTeam Pest Defense

  12677 Silicon Dr Hts San Antonio West San Antonio, TX 78249-3412

  
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  Orkin Pest Control

  10101 W Innovation Dr Ste 500 Milwaukee, WI 53226-4832

  
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  Orkin Pest Control

  2626 Larson St La Crosse, WI 54603-1827

  

Review Details

• Review fromChase M

  Date: 04/26/2024

  2 stars
  ***** does good work. Ill start with that. If they s**** up, they make it right. No issue with bugs, etc. since I started using them. They obliterated my flea issue. However, they told me I could finance the crawlspace encapsulation so I signed up for this financing. What they now have me on the hook for is a 17% loan for like $9.7k. At no point in time, anywhere, was the interest rate on this loan made known to me. So much so, I had thought it must have been interest-free. That whole experience was shady. Furthermore, I cant find the interest rate anywhere on my account with ******************** ******************* I had to calculate it myself before I knew how expensive that loan was. Bottom line is ***** needs to tell people clearly, up front, exactly what the terms of their loans are through Rollins. Its scummy. I shouldnt have signed the paperwork without confirming the interest rate, but even so, I shouldnt have to *calculate* it myself; it should be written somewhere! Dont let these guys talk you into loans, and you dont have anything to worry about.

• Review fromTheresa A

  Date: 04/24/2024

  1 star

  Theresa A

  Date: 04/24/2024

  I've been dealing with ***** since January of 2024 they sprayed for bed bugs 3 days later I still was seeing bed bugs so I called them and they said I had to wait at least 14 days so I waited at least 10 days and call them back they came out again and sprayed for bed bugs I still continue to see bed bugs so I had to wait another 14 days or less they came back out but I continue to see bed bugs I paid ***** over ***** I'm poor I cannot afford that I had to take from one bill to pay for the bed bugs I had in my house I talked with ******** the service supervisor or manager she told me that she would talk to her supervisor that was over 3 weeks ago I guess she hasn't talked to her supervisor yet but I know she has she's ignoring me I told her I even want my money back or a portion of my money I do not need them to come to my house anymore I heard about *** Pest Control they came out and it was a big difference between them and Orkin when I got back to my house after *** Pest control sprayed my furniture was turned over dresser drawer was open but with ***** I left the house one way came back it was the same way that I left it so it looks like they didn't touch my furniture or anything in the house at all big difference whoever's reading this if you have any problems from here on out or you know a friend that has any problem with bed bugs or anything like that especially bed bugs *** Pest Control this is the company you will want to call and it wasn't half as much as ***** charged.
  

  Rollins, Inc.

  Date: 05/06/2024

  We apologize for the inconvenience in this matter. The Branch Manager contacted you to discuss your concerns and agreed to a refund of $900.00. The manager has processed the refund. If you have any further questions, please contact us at **************.

• Review fromCharles D

  Date: 04/17/2024

  2 stars
  I called Orkin concerning termite service for a small outbuilding. Two salespeople came and advised it would be the same cost to treat the one building as it would to install in ground termite baits for the entire house. When I reviewed the service agreement billing, I noticed that they had not only charged me for installation and the first year's monitoring but also for 4 years, in advance, for monitoring which doubled the cost, and of which I was not informed nor did I agree to. I spoke with Rollins ********************** who referred me back to the local Orkin branch. I spoke with the Branch Manager and he agreed to drop the advance payment and credit my account. Later, I received billing from Rollins ********************** for payment on the full amount. I have contacted Rollins at least 3 times and gotten a different answer each time but was assured it would be taken care of. I received a second bill from Rollins stating my account was overdue. On April 4, I again spoke with the Branch Manager and by this time, having found the service to be unsatisfactory, I instructed him to cancel it completely. He agreed and said he would credit the entire amount. He also said he would send a tech to collect their in ground equipment. Later I checked the account online and saw that nothing had been changed. I again spoke to a **************** rep at the ********************** and was assured that a full credit had been issued. Two weeks later, I have now received a third bill from Rollins saying the payment on the full amount is 41 days overdue. The once trusted brand Orkin appears now to be a scam with Rollins **********************, a defacto loan company, as the muscle behind the billing. Each time I have contacted these entities they have blamed the other for the confusion and delays. All I ask of them is to cancel the account and stop billing me but to date, there has been no discernible action from either. It would be wise to avoid ***** due to their business practices.

• Review fromJim S

  Date: 04/16/2024

  1 star

  Jim S

  Date: 04/16/2024

  This company is dishonest and FRAUDULENT. They tried to tell my mother she had problems that she did not have. They gave her one, single treatment option that was nearly $32,000 (thirty-two thousand) for an "attic restore". A follow-up visit from a termite company with integrity was made the next week and they confirmed my suspicions. I have heard from others that this is not the first time ***** has done this. When questioned, the local Orkin manager told me that their inspector was new, so that they could avoid culpability for something they obviously condone. It is not an isolated dealing from what you can read below in other's comments.
  

  Rollins, Inc.

  Date: 04/18/2024

  Thank you for your feedback!  Orkin's home improvement services include full-property coverage that helps prevent pest infestations and common homeowner issues:

  Attic Insulation
  The gaps around your homes foundation, windows, doors, and utility access points can provide space for pests to get inside. In addition,attics and crawl spaces are common pest habitats that can be targeted with OrkinTherm. Along with Orkin ComfortZone, these insulation solutions can help keep the heat in while helping to keep pests out.

  
  Leaf Stopper

  Standing water and debris in gutters can provide the perfect breeding grounds for mosquitoes and shelter for other pests and wildlife. But cleaning your gutters can be a dirty, dangerous job.

  
  Orkin Leaf Stopper helps put an end to gutter cleaning. It is a specially treated open cell, multipolymer insert that is shaped and cut to fit snugly in your gutters.It not only protects your home from pests, but it also helps prevent water damage that can lead to foundation issues, basement leaks, and rotting windows.And its virtually invisible from the street. Since Leaf Stopper doesnt dent,break, or rust, you can count on its protection for a long time.

  
  Moisture Control
  There are a few telltale signs that moisture is likely invading your home: sticking windows,mildew, peeling paint, aggravated allergies, and foul, musty odors. Moisture in your home can be a major threat to your homes value, setting the stage for problems that, if left untreated, can include termite infestation, mold, or even structural damage.

  
  Orkin DryZoneis a customized and effective program that treats moisture in your homes crawlspace, basement, and other areas, targeting moisture by reducing humidity.It helps protect pipes and can even increase your overall energy efficiency.

  
  VitalClean
  Its a new era of sanitation, and youve never been more conscious of just how clean your business is. Orkins ****************** uses a powerful disinfecting treatment to help remove serious pathogensincluding viruses that cause the flu, common cold and COVID-19.

• Review fromAmy R

  Date: 04/15/2024

  1 star

  Amy R

  Date: 04/15/2024

  Tried to cancel services, told everything was cancelled, confirmed cancellation the next day with the technician. Then received automatic text message that my service was upcoming. I called and said I cancelled a month ago. They said there is no record of the cancellation and so I have to pay for another ************************************************************************************************ because I was now cancelled even though they were going to charge it. I then asked for confirmation of this second phone call cancellation and they said they dont do any confirmation. Seems like a very fraudulent trick to never let people cancel so they can keep charging your account.
  

  Rollins, Inc.

  Date: 04/17/2024

  We apologize for the inconvenience in this matter. Orkin has reviewed your account status. The account is canceled, and the credit card number has been removed. Again, we apologize for the inconvenience in this matter. If you ever have a need for pest control service in the future, we hope you will give us another chance to provide exception customer service. You may contact us at ************. 

• Review fromStacey P.

  Date: 04/10/2024

  1 star

  Stacey P.

  Date: 04/10/2024

  ***** made a bad call when they accessed our home for mice from the beginning and now won't take responsibility. We had a 3 floor townhouse. I noticed a few mouse poops in the garage but since I had hamsters I wasn't positive. Then mice p*** showed up in my son's closet. Then in our kitchen/living room. We called Orkin and scheduled for December 26th. The tech insisted we only had 1 or 2 mice and wrote the contract that way although I said their were more. Within weeks we had mouse f**** in the closets, bathrooms etc. on the 3rd floor. Mouse s*** on our stove and kitchen counters. Mice eating thru boxes and bags of food. **** coming out and playing while we ate or watched tv. My son woke up with one on his bed. Orkin stuck to their original plan, setting out a few traps here and there. The last tech that came never even came in the house or checked any traps. Just socialized for 15 min. or so and left. I asked if he needed to see and he said "nah". At that point we began looking to move. Moving suddenly cost us thousands of dollars. We had not prepared for 1st and last, moving trucks and men. appliances since the new house didn't come with them. New beds because we were afraid of what lived in our mattresses. Bags of clothes with f**** and **** on them thrown out. I have photos of it all. I spoke to a "manager" and he admitted ***** screwed up. He offered us all our money back. 6 weeks later we have received nothing and were told the check is "lost". Now he's not returning my messages. I was offered approx. $500 for this fiasco. We are in debt to our eyeballs now. I no longer feel as tho having our money returned is sufficient. We are in debt due to *****'s incompetence and they should be held responsible. Never, ever, ever use Orkin. BTW...they never managed to kill even one mouse.
  

  Rollins, Inc.

  Date: 04/17/2024

  Thank you for the feedback. We apologize for the experience you've had with ***** as this is not up to our level of service,we strive for exceptional customer service, and it looks like we fell short. The ************* contacted you to discuss your concerns and processed a refund check.  In the future if you ever have a need, we are hopeful you will give us another chance to prove our commitment to provide exceptional pest control service. Please contact us at ************.

• Review fromVincent B

  Date: 04/08/2024

  1 star
  We hired ***** to come and spray to get rid of the stink bugs. They charged us $60.00.They had to return twice to spray again. Once outside and once in the hours. We are still getiing stink bugs in our house.We do not have money to give away like this. We are senior citizens living on a budget.Do not hire them.

• Review fromHiedi C

  Date: 04/02/2024

  1 star

  Hiedi C

  Date: 04/02/2024

  Do not use ***** services out of the Lebanon, **** location. I cannot speak on other locations but this location has incompetent workers and manager. I continue to have issues with them even though I canceled all services going forward at least 4 months ago. They continue to try and charge me for services they did not and have not provided. ******* 2023 was our last service provided. They said they would come back to spray our back yard due to the dogs. They never returned to spray but still charged me $170. I canceled their services I believe in December 2023, after they continued to try and make me pay for the ******* services they never finished. This is now ***** 2, **************************************** the mail for $170 for ***** services. First, I canceled months ago. Second, it is only the 2nd day of ***** and there have been no service technicians at my home so how am I getting a bill for ***** ****************************************** rendered? I have asked to speak with the manager on multiple occasions since November 2023 and have yet to receive a call back. Do not use this company. Save your money and go elsewhere. They are crooks.
  

  Rollins, Inc.

  Date: 04/16/2024

  We apologize for the inconvenience in this matter, ***** strives for excellent customer service. The Region Manager has contacted you to apologize for the confusion regarding service and billing. He has scheduled a service for you in April.  We thank you for patience and allowing us to service your home!

• Review fromUnhappy X

  Date: 04/02/2024

  1 star

  Unhappy X

  Date: 04/02/2024

  IF I COULD LEAVE A NEGATIVE AMOUNT OF STARS, I WOULD! THERE IS NO EXCUSE FOR THE BEHAVIOR OF THEIR EMPLOYEES. **************** AND ******* is a JOKE! They have raised our price 3 times in less than a year and lied about services performed when no one was in the building to let them in twice in the last 6 months. When cancelling our services this morning, ***********************, the "customer relations specialist" had no apology for the errors or price increases and just immediately cancelled service. In follow up emails, she was rude, dismissive and unprofessional. I have reported this office to the Orkin corporate office and will be taking all necessary steps to make sure they don't treat anyone else in this manner.
  

  Rollins, Inc.

  Date: 06/14/2024

  We apologize for the inconvenience and delay in this matter. The local branch has contacted ****** in regard to the increase and adjusted the price for the last service that was completed prior to the account being cancelled. Again, we apologize for any inconvenience this may have caused. 

• Review fromAshley R

  Date: 03/27/2024

  1 star

  Ashley R

  Date: 03/27/2024

  We had a ******** ** branch inspector come and look at our house for infestation after recently purchasing the house. He found evidence of infestation. We went over everything for solutions, and then provided all costs on notebook paper. I expected that we'd receive a hard breakdown at some point of itemized labor and costs, but that was (and apparently can't be) provided (super unprofessional and disappointing for such a large company). We are given different numbers and different excuses every time we call. We were charged over $3,000 for work. We decided to cancel a part of the service for cost reasons, believing that the $3,000 would go down, but it didn't. We were in an extended warranty (we realized later), but to our surprise and frustration, the manager informed us the warranty comes automatically with purchase of the service - there was no other, more reasonable option. This is where the bulk of the cost stems. This was made far worse when the manager came to finish what failed to be done (as we were being charged for unfinished work) and found that the evidence of infestation was old. Why are we being forced into an extended warranty - with no negotiation - for a problem that no longer exists? And why was the inspector unable to tell the difference between new and old evidence of infestation?? Worse, the inspector made sure to fearmonger us by warning that if wasn't taken care of, our house could burn from an electrical fire from chewing. The traps caught but one mouse over months. It's also very hard to get ahold of a manager and the inspector. Further, Rollins is telling us today that they called us months ago (they did not) and that we must create an online profile with them in the next hour (!?) to keep with payments. I am happy to pay for services done, but the extended warranty cost needs to be removed due to 1) most importantly, there is no problem, and 2) the complete mishandling of the job by inspector and sealing/cleaning crew. Please resolve.
  

  Rollins, Inc.

  Date: 04/18/2024

  Thank you for the feedback. We apologize for the experience and confusion you've had with *****; we strive for exceptional customer service. The ******************** ****************** has contacted you to resolve your concern on the advanced renewals. Again, we apologize for any inconvenience in this matter.