Reviews
This profile includes reviews for Rollins, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 319 Customer Reviews
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Review fromMaria M
Date: 12/16/2023
1 starMaria M
Date: 12/16/2023
Extremely pushy and dont care about the customer. Very disrespectful, if the customer text back with a no and placed a massage that on the day of visit no one was going to be home and they still showed up *** then proceeded to spray the front because everything was locked, that is very disrespectful and now they want their money for service not rendered.
Rollins, Inc.
Date: 12/18/2023
Thank you for the feedback. We apologize for the experience you've had with Orkin as this is not up to our level of service, we strive for exceptional customer service. The local branch has contacted you to resolve your concern and keep you as a valued customer. If you have any further concerns, you may contact the office at **************.Review fromTonya J
Date: 12/15/2023
5 starsGreat customer service. They have been reliable and pleasant at each service. Always willing to help with any specific pest issues I may have at or between service times.Review fromAnthony D
Date: 12/13/2023
5 starsOrkin service is consistently excellent providing friendly and very competent service.Review fromShirley F
Date: 12/13/2023
1 starShirley F
Date: 12/13/2023
Didnt get rid of rats. I had to do it on my own! Im being over charged and they charged me for termite treatment that I continually declined.Rollins, Inc.
Date: 12/18/2023
We apologize for the experience that you have received. The Region staff contacted you to discuss your concerns and keep you as valued customer. Unfortunately, we were unable to do so, in the future if you ever have a need, we are hopeful you will give us another chance to prove our commitment in providing exception pest control service. Please contact us at ************.Review fromAfrida C
Date: 11/30/2023
1 starAfrida C
Date: 11/30/2023
I bought a home that came with home *****************. I called to get service and I specifically made sure its not a contract and i will call for further service. Yet they come in without confirming with me and perform service and charge my account. They are scammersRollins, Inc.
Date: 12/18/2023
Thank you for the feedback. We apologize for the experience you've had with HomeTeam as this is not up to our level of service, we strive for exceptional customer service, and it looks like we fell short. In the future if you ever have a need, we are hopeful you will give us another chance to prove our commitment to providing quality pest control service. Please email our corporate office at *************************************************** if we can be of service to you in the future.Review fromBrandon G
Date: 11/30/2023
5 starsOrkin Technician, ****, is an excellent technician that is knowledgeable in his field.Review fromJoline L
Date: 11/27/2023
1 starJoline L
Date: 11/27/2023
I pay Orkin to spray inside and outside of my home. They have no problem. Charging me for the service. Although when they come, they usually only spray the front part of my house, neglecting the backyard sides of my house and inside. If they show up at all. Today I had a scheduled appointment between 4 PM and 6 PM. I called the company at 5:30 PM to find out what time they would be here. I was told 15 minutes later at 545 PM as there are finishing Home . They never showed nor did they call or cancel the appointment. The company closed at 6 PM and they went home. No one showed to spray my house in sight or out. And they were not at the office to talk to.Like I said they have no problem. Taking the payment for service they do not do. I am still under contract with them for at least one more year. The way they run business is unacceptable.Rollins, Inc.
Date: 01/02/2024
Thank you for your feedback, the Branch Manager has tried contacting you to discuss your concerns and left voicemails with no return response. The servicing technicians rendered a call back service on 11/28. If you need further assistance, please contact us at **************.Review fromJulie M
Date: 11/27/2023
1 starJulie M
Date: 11/27/2023
Miserable service! We started out with an independent service who then sold to Orkin. Orkin proceeded to raise our rates with no notice and cut the service to one time a quarter. We originally received service every month for a rate of $300 per year. We just got a bill for one service during the month of Oct. for $117.99. The last service consisted of approximately 10 min of spraying the outside of our home and that was it! Terrible! I would not recommend this business. Go independent! Looks like my experience is consistent with the majority of other customers. Stay away!Rollins, Inc.
Date: 12/04/2023
Thank you for your feedback and apologize for the experience that you received. The manager contacted you to discuss your concerns. The manager reviewed the following:
- Service history review, quarterly services, PDS if no one is home, we do encourage interior services, callbacks between services at no additional charge, the manager apologized if this was different than what you remembered, offered to make it right in any way that we could.
- Discussed their decision to cancel services at the end of October.
- Offered to personally come out and provide an additional one-time service at no charge to better position their home for the upcoming colder months.
- Let you know that if their needs change or there is anything that we can do, to not hesitate to contact him directly.Review fromRobert and Sheila C
Date: 11/17/2023
1 starRobert and Sheila C
Date: 11/17/2023
I hired Orkin at the being of year. There are two homes on this property. My son's house has the bug issues, my husband and I live in separate house. We were told Orkin would be out regularly till his problem is resolved. At the being they came out in 6 wk routine, then after the last treatment in early spring I called, and they never showed. I called again and was told they had labor issues. My husband and I were out of town. But my son was here to let the technician in if they came. They never called never showed. I call in ************* they never showed. I called again spoke to a manager and he agreed they would be out to treat the houses. Finally, someone came out, that was the last time someone showed up. I called and spoke to a woman and told her this was not working out and don't charge my credit card. Then I get a statement for October and November, and they were charging me double for both houses, Now, my husband calls and cancelled the contract due to their poor service, He told the person we are not getting service quit charging us. This week we get a bill for double and December. Help me stop this madness.Rollins, Inc.
Date: 01/09/2024
We apologize for the inconvenience in this matter. The local branch has tried reaching out to you to resolve your concern with no return reply. If you need further assistance the Branch Manager *********************** would like to assist, please contact us at **************.Review fromDid H
Date: 11/17/2023
1 starDid H
Date: 11/17/2023
Horrible customer service. Horrible service! I am a new customer and received the worst servicer from them. The manager did not handle the issue as he advised - all he stated was he put in a request. The price I signed up for was doubled. I would not recommend them their servicers or to do business with them.Rollins, Inc.
Date: 11/30/2023
Thank you for your feedback! We apologize for the difficulties and the inconvenience you experienced. We strive to provide our customers with quality products and services. Comments such as yours help us to achieve these goals by letting us know when we fall short. Again, we apologize for the inconvenience in this matter.
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