Reviews
This profile includes reviews for Rollins, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 318 Customer Reviews
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Review fromAdrijana B
Date: 09/20/2024
1 starAdrijana B
Date: 09/20/2024
Not fixing our bat problem (***************, *******). Hired them summer 2023 and paid over $2000 to get rid of bats in our attic. Wish we would have hired elsewhere because they are not doing enough to fix the issue.
Rollins, Inc.
Date: 10/22/2024
Thank you for your feedback, the manager contacted you to discuss your concerns and explained that you will receive follow up inspections and that the work is under guarantee. If you have further question, please contact us at 765.393.5728Review fromGeorgia W
Date: 09/19/2024
1 starGeorgia W
Date: 09/19/2024
Yes, I am very dissatisfied with the price and customer service. I ended up overpaying and it was not understood as to why I was paying more. I ask to cancel my service but no cancellation took place because someone from ***** called and said he was headed to my house to do service. Of course, I asked him about the cancellation and was told to speak with a manager. I called a few days later to ask for a manager and didnt get one. I do recall asking more than twice for a manager and this person ignored me. She was talking in riddles. Every question I asked was not a direct answer as a matter of fact, she kept putting me on hold and not letting me speak to a manager. Im extremely disappointed because nothing was explained well. She quickly got my money, but didnt respond rapidly to assist me with service. She even hung up on me.Rollins, Inc.
Date: 10/07/2024
Thank you for the feedback. We apologize for the experience you've had with Orkin as this is not up to our level of service, we strive for exceptional customer service, and it looks like we fell short. The manager tried contacting you but unfortunately, we were unable to keep you as a valued customer. In the future if you ever have a need, we are hopeful you will give us another chance to prove our commitment to providing exceptional pest control services. Please contact us ************.Review fromMarva D
Date: 09/19/2024
1 starMarva D
Date: 09/19/2024
***** said I needed treated insulation and close up entry points to deterr animals and rodents from entering my attic...they charged me over 6 thousand dollars to do this service ...I've been complaining for over 1 year that I still hear something in the attic...they ignored me for over a year then finally sent a guy out who inspected and said only half of my attic was treated.. why would I pay that much money for half and still animals and rodents still have entry in my attic...they lied to me and I wouldn't have agreed to any service had I known...now they won't even accommodate me...Rollins, Inc.
Date: 10/08/2024
We apologize for the inconvenience in this matter. The ************* has tried contacting you to resolve your pest control concerns with no return response. The local branch has a callback and regular service scheduled and would like to discuss any further concerns. Please contact us at your convenience at ************.Review fromLAUREN M
Date: 09/16/2024
5 starsI had a massive bee, wasp, hornet invasion on my roof of a 3400 sq ft house. I tried to resolve it myself, by purchasing every known bee/killer spray available at various stores and all it did was make the problem a million times worse. So I called every exterminator company within 50 miles that shows online as open 24/7 and handles emergency bee removal, no one would either answer the phone or come out. After spending 2 days on the phone, I called Orkin, out of *******. They booked me immediately and the super bee manager or the world **** out of ********** MA showed up within the hour. He provided exceptional service. Very neat, very polite, a positive personality, extremely respectful, highly knowledgeable, and kept at my roof until every last bee/hornet/wasp died. He told me to check back in 24 hours. I did and not one single bee/hornet/wasp could be found anywhere. **** will be my first call if I ever have another invasion anywhere on my properties.Review fromRobin J
Date: 09/09/2024
1 starRobin J
Date: 09/09/2024
Very expensive guy was here 20 minutes got a $300 plus billRollins, Inc.
Date: 09/10/2024
Thank you for sharing your feedback with us! We understand that pricing is an important consideration, and we strive to provide the best value possible while providing high quality products and services. Your input is valuable, and we'll certainly take it into account as we look for ways to better serve our customer.Review fromJuan P
Date: 09/07/2024
1 starJuan P
Date: 09/07/2024
Misleading advertising and fraudulent business practices. Untrustworthy, untruthful, and dishonest behavior. ************* ************************************************ To Whom It May Concern:Regarding the issue of payment to follow-up with Rollins Corporation Orkin Pest Control, please be advised of the following: Services to be provided by Orkin Pest Control outlined in a contract for the specific purpose of elimination of rodent invasion in the residence. On two occasions Orkin representatives scheduled follow-up appointments. However, they were never seen on those two dates. In the first instance, when no one arrived, at the appointed time, reason given on the telephone call to inquire if anyone would be coming indicated, unable to locate the residence. The second scheduled appointment I was told, No one answered the doorbell. Well, as I was constantly looking out the window for the truck to pull upno one was ringing the doorbell and there was no Orkin truck on the *********, the really unexpected occurred. Without my knowledge, ***** was able to withdraw funds from my account in the amount of $1,000.00. Therefore, ***** has received more than a fair share for lack of service and absolutely no ********** is my intention to file a claim against Orkin Pest Control.(Mrs.) ******** ******* *************************************************Rollins, Inc.
Date: 10/07/2024
Thank you for your feedback, The ************* contacted you and apologized for the service and communication shortfalls. The Branch Manager agreed to review and check the exclusion work. We apologize for any inconvenience in this matter and if you have any further concerns, please contact us at ************.Review fromBara R
Date: 09/06/2024
1 starBara R
Date: 09/06/2024
I have a a quarterly contract. In June, 6/2024 Orkin was due to perform their inside and outside service. They performed the outside service but never performed the inside due to the lack of communication. No one was home without prior notice especially I was a Saturday only client. That all stopped a year ago. They come when they want without notice. I was charged the fee of ******, so they have my money without a complete service. Since June I have stayed home and waited for Orkin five times on many summer Saturdays. June 29th an appointment was made from 8:00-10:00. No one showed up. The office said they had no idea why the tech did not show. They did not have anyone to come until 8/17 with the time of 8:00-10:00 and again no show. I spoke to Shawuan .Next appointment was 8/24 at 2:00 and again no show. I spoke to *******. Then 8/31 a tech named ***** was definitely coming. He never showed.I spoke to ****** on 8/28 to set up the no show for 8/31. Called for appointment today 9/6 4:00-6:00 or 9/7. Representative was supposed to call 9/6 in the morning to verify. No one called. I called and I left a message. This company is terrible!!! My house had bugs all summer. Why have a contract if no one shows up to do the service. The branch manager doesn't even call you back!!!! So, ***** has my money without performing the service.Rollins, Inc.
Date: 10/07/2024
Thank you for your feedback, and we apologize for the experience you have received. Orkin scheduled a service for 9/7 to treat the inside of your home and treat as needed and on 9/30 as your regular service.
The OrkinPro performed an inspection of all areas.
- Inspected for pest activity and treated in the basement as necessary.
- Inspected for pest activity and treated in common areas as necessary.
- Checked kitchen for any pest activity and treated as needed.
- Inspected for pest activity and treated restrooms as necessary.
- Evaluated storage area and treated as recommended.Review fromEwelina G
Date: 09/05/2024
1 starOrkin is an absolute SCAM. I have never written a negative review in my life, but this company deserves it and then some. They TRICK you into a binding contract without an explanation that you are basically signing 2 contracts: one with ***** and one with the Rollins, ***** a company that makes sure you are making payments and if there is any issue with Orkin, Rollins washes their hands of it because they are just collecting payments. I have no issue with Rollins but ORKIN is an absolutely atrocious company that just wants an unsuspecting customer sign the paperwork - and then they are DONE! there is NO service provided after, phone calls aren't returned, emails are ignored, and salesman who lied to you, has been let go of by Orkin "for unknown reason". I am hoping that there is someone here who can maybe respond with an advice on how to start a class action lawsuit since there are so many unhappy customers.Review fromButch A
Date: 09/04/2024
1 starButch A
Date: 09/04/2024
Lack of communication, faulty equipment, and ne response from any one at corporate After 7 times calling since July 2024 to the present Say one thing ,do something else DO NOT RECOMMEND AT ALLRollins, Inc.
Date: 09/09/2024
Thank you for the feedback. We apologize for the experience you've had with ***** as this is not up to our level of service, we strive for exceptional customer service. We strive to provide our customers with quality products and services as well as the most well-trained employees anywhere. Comments such as yours helps us to achieve these goals by letting us know when we fall short. In the future if you ever have a need, we are hopeful you will give us another chance to prove our commitment to providing exceptional pest control services. Please contact us ************.Review fromKathy B
Date: 09/03/2024
1 starKathy B
Date: 09/03/2024
Called Orkin on 08/30/2024 to set up an appointment for yellow jacket removal, was told by ******** they would have someone to our place on 9/03/2024 between 2-4pm. I was very specific about what would be needed as the yellow jackets are about 20 feet off the ground and a ladder would be needed to get up to them. Received a call on 08/31/2024 from Service Tech ****** stating he had been in our area that day and Orkin had not notified him that there was another call in same or he would have come out that day. I reiterated that he would need at least a 20 foot ladder to get to these yellow jackets. He was like "no problem, I can be there between 2-4pm on 09/03/2023 and I will have the necessary equipment. Received confirmation of the appointment. On 09/03/2023, I get a call from ****** stating he could be there earlier but they don't carry ladders for safety reasons and all they could do was spray the nest from the outside. Advised we had been given misleading information by ******. He called the branch office and then I received a call from ***** and gave her ******** contact info and what he told us. She said they could have a team there on 09/04/2024 with the necessary equipment Advised unacceptable as special arrangements had to be made for someone to be at the property for today. I ended up cancelling the whole transaction. We have now gone with a local to the area company to resolve our issue. I will NEVER contact Orkin again for anything!!!! This was an AWFUL EXPERIENCE!Rollins, Inc.
Date: 09/09/2024
We apologize for the inconvenience in this matter and the lack of communication on our part. We strive to provide our customers with quality services and comments such as yours help us to achieve these goals by letting us know when we fall short. In the future if you ever have a need, we are hopeful you will give us another chance to prove our commitment to providing exceptional pest control services. Please contact us ************.
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