Reviews

This profile includes reviews for FirstKey Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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FirstKey Homes has 16 locations, listed below.

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  FirstKey Homes

  600 Galleria Pkwy SE Ste 300 Atlanta, GA 30339-5994

  
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  FirstKey Homes

  300 W 80th St Kansas City, MO 64114-2315

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  FirstKey Homes

  3701 N John Young Pkwy STE 102 Orlando, FL 32804-3221

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  FirstKey Homes

  1529 S Old Highway 94 STE 108 Saint Charles, MO 63303-3707

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  First Key Homes

  4101 Colonial Blvd STE A Fort Myers, FL 33966-1185

Review Details

• Review fromAnthony B

  Date: 05/11/2025

  1 star
  We rented a home in ***********, *********, November 20 24 drove all the way across country after paying a large sum of money to move in. When we arrived, it was evening the key that they initially gave us that worked on my sister did a walk-through did not work when we arrived for move-in. We are stuck outside in the rain overnight. Couldnt get any response from First Key so we had to kick in the back door took over two months to get it fixed.. I got a $800 heating bill because critters underneath the house decided to move in the heating duct. so the heat was shut off for a month and a half in the winter without being fixed the hot water and one of the bathrooms did not work. They never came out and fixed it so we gave a proper notice to move out of the house due to the living conditions. It was a horrible scenario First Key Home did nothing to remedy the situation so we moved out into another nice home not by First Key.. afternoon numerous emails, snail mail and phone calls. I get a bill for almost $4000 on top of that. They took my full security deposit. Ive been fighting with these people for months to get the debt wiped. They keep saying theyre gonna fix it, but they never do. I literally have a letter from them stating that they waived the move out fees, but I still have a high balance from them that dont reflect them waving the move out fees. theyre threatening to send my family to collection. Please take warning do not rent from this company. It will ruin you. Absolutely disgusting companies like this and what they get away with

• Review fromTa F

  Date: 05/10/2025

  1 star
  Worst experience ever, they basically robbed us of our application fee and never got in contact with us again. No reason we wouldve gotten denied. Seems like they dont know how to do their job.

• Review fromKaty Q

  Date: 05/07/2025

  5 stars
  *** and ****** came to our home today to fix our water heater and back gate and we were so pleased with the efficiency and professionalism. They made sure all our questions were answered, and made a stressful situation disappear!

• Review fromFabine H

  Date: 05/01/2025

  1 star
  My three-year tenancy with FirstKey Homes was a continuous ordeal marked by their unprofessionalism and what felt like outright theft. From the outset, necessary repairs were ignored, leaving me to shoulder the financial burden for issues they should have resolved. Significant mold and water damage were present, which they deceptively painted over instead of properly fixing. The situation became unbearable, especially as my family and I experienced health issues likely stemming from the mold, leading to my decision not to renew the lease and providing three months' advance notice of my departure. Despite this, FirstKey Homes fabricated a staggering $7088.12 move-out statement with numerous questionable fees, even though I returned the property in its original condition. Adding insult to injury, they falsely claimed they never received my move-out notice, despite emailing me about a walkthrough they later denied offering. Consequently, they slapped me with a shocking $3108.00 insufficient notice fee. Adding further insult to injury, as a realtor with property access, I visited the property after moving out and can attest that the so-called fixes they charged me for were nonexistent. The property looked virtually identical, with the only change being a fresh coat of black paint on the front door. This blatant dishonesty further underscores this company's appalling conduct, preying on tenants with greed, and I sincerely hope they are held accountable for their unethical practices. They even had the audacity to call and apologize for their unfulfilled promises and the inconvenience caused, only to then shamelessly state that because we signed the lease, they could retroactively claim everything was our responsibility. They even lie about using realtors. I rented through their agents, who disappeared after getting paid. Keep records of all communication. They don't keep good records.

• Review fromAlex S

  Date: 05/01/2025

  1 star
  Just wanted to note that if you're wondering where the 5 start reviews come from, they scam for their good ratings. Their individual maintenance workers are helpful and they get bonuses for good reviews, so they ask for them. The call center people practically beg for 5 star reviews mentioning their name, but then they count towards the overall company ratings. On their website they just asked me to rate my property, but all of the categories were set to 5 stars and I couldn't change them, and the only option was to submit.

• Review fromJames h

  Date: 04/30/2025

  1 star
  DO NOT LEASE WITH THEM EVER House was not turned over when we moved ***** 2020 at 1975 base rent, in 2025 they want to put it up to $2795. 40% change. They do not value their tenants, they do not respond promptly to ANYTHING. They put the bare minimum into fixing and maintaining their properties. We have no property manager, everything is routed to a call center out of the **. It took them over a year to fix a subsiding floor and broken floor tiles then they left us in the house whilst they put in the new tiles. Our personal effects, property caked in dust. They refuse to cut overhanging tree limbs directly over the house roof. Multiple plumbing issues that they inadequately deal with. Inadequate hurricane preparedness, living in a house with collapsed, trees, smashed pool, no fence, leaking roof for months. Honestly if I could give this company a zero i would

• Review fromAbigail D

  Date: 04/28/2025

  1 star
  Here is a list of awful things you can expect from FirstKey homes and why they should not be allowed to continue to operate as a business.They gave me the wrong keys to my house when I first moved in, and that meant that I got locked out. When I got locked out on my first day being there because not a single key they gave me went to the house I called for help and they basically told me to call the locksmith and that it was my responsibility and that cost me $200 which it took me five months to get them to give back to me.They have left me sitting in a house that is 85 for multiple days. They came and said they fixed it and then it broke again in 24 hours and now theyre making me wait even longer to have my AC fixed in the middle of f****** **************************************************************************************************** front of my house and the branch intertwines along the powerline, running straight to my home craving in a immense fire hazard. I finally convinced them to come get rid of at least some of the bulk of the tree, but most of it is still standing. They were in violation of gas, safety rules, and let me move into this house with a gas stove that was not functioning properly and then refused to treat it as an emergency despite the fact that I work for the gas company and know its an emergency.They are deceptive, lazy, they use a phone service that is outsourced and offshore, the local office in ********************** is about the biggest joke I have ever dealt with in my life. They show a reckless disregard for the safety of their residents. I intend to ask the housing authority in ******* to look into their practices.

• Review fromJasmine M

  Date: 04/25/2025

  1 star
  Once you sign the lease they care nothing about you. They had me sleeping on a gas leak for months while I attempted to get them to do a proper inspection. They are scam artist and slum lords.

• Review fromJoel J

  Date: 04/22/2025

  5 stars
  Came quick got the job done, very friendly, and very informative

• Review fromCary R

  Date: 04/21/2025

  1 star
  This company is modern day criminal activity- no other way to describe it. Moved into a home $2800/ mo, it was not move in ready. Dry wall coming off the ceiling, filthy. Moved out at end of lease term, and wanted to refund $500 or $2800 deposit. The home was immaculate when I moved out- even the walk thru agent said she deems it "excellent." Upon moving in, I sent 50+ emails with pics and descriptions of all that was wrong with the home (and the filth). Companies like this should be shut down- I would highly recommend not leasing from them. Unless you are desperate... I would never do it again! They also gave us a pro-rated amount to pay for the month that we moved, we paid it. Now they are saying it was incorrect. We were model tenants- rent paid on time every month.