Reviews

This profile includes reviews for FirstKey Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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FirstKey Homes has 16 locations, listed below.

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  FirstKey Homes

  600 Galleria Pkwy SE Ste 300 Atlanta, GA 30339-5994

  
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  FirstKey Homes

  300 W 80th St Kansas City, MO 64114-2315

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  FirstKey Homes

  3701 N John Young Pkwy STE 102 Orlando, FL 32804-3221

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  FirstKey Homes

  1529 S Old Highway 94 STE 108 Saint Charles, MO 63303-3707

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  FirstKey Homes LLC

  16930 W Catawba Ave STE 204 Cornelius, NC 28031-5639

Review Details

• Review fromGordon S

  Date: 04/18/2025

  1 star
  If I could leave 0 stars I would. I have had issues with my property since I move in December. The house had issues from the start from water leaks x3 times, circuit breakers, toilets not being properly secured, no insulation under the sub floor plus what it does have is falling down and now we have termites. **************** is a *************** managers are incompetent. It will take days before a property manager or administrator will call you. The maintenance department for this company is also a problem. At times, they are late for their appointments and also like to park down the street from your property b4 the time slot & if you leave then the person will come up & put a we missed you tag on door & get charged $120. Do not rent from First Key Homes. Got to be a much better rental company that will actually keep their properties in good condition because this company doesnt think so.

• Review fromDarren M

  Date: 04/17/2025

  1 star
  Disgusting company led by greed I just received my ledger and I am truly sick by what they came up with I am currently awaiting a call from management because all you get is useless apologies and the run around from the call center. I am so furious knowing it takes forever for a property manager to actually call. And they may even try to email to resolve when I have stated I need to talk with someone Im going to try going in person and see if I can get someone. I just want to warn potential tenants to turn the other way. They will quickly get you in a place as long as youre able to afford but you will be so drained and stressed with the process and their procedures on handling concerns. And dont even think about getting your deposit back they will pin anything to keep it. Do your research and have a potential Lawyer in mind because they will take you there. I have pictures and videos of all the things needed to discuss. First steps is speaking to management next is consulting on taking my issue to court. First Key is Disgusting and greedy.

• Review fromAlicia J

  Date: 04/17/2025

  5 stars
  I had a plumbing issue and First Key Homes sent out *** *****. He was very polite and professional. He got right to the issue and was very expeditious. Thanks ***!!!!!

• Review fromSamantha C

  Date: 04/16/2025

  1 star
  Hello I have been renting from Firstkey since 2018. With all the unfortunate events that has occurred. Flooding carbon monoxide leaks which left me without a stove for 2weeks ******** told me will be there in 2 days furnaces leaks gases coming up from a hole in the basement ground to a gas leak from the house to the garage to the charges Im being charge from I dont owe due to I keep receipts and recording pictures and records since being here since 2018 and not a updated to the home was told they do updates for people who sign their lease by ****** as I refused to sign a lease since the last in 2018. Which at that time ALL my utilities was due to be in my name yet without explanation has not to this day. Even after talking to other neighbors and employees stating it should have because theirs were. Threaten not to go to he utility company in I did anyway and its not even in their name in a company name that ****** deem to not be a legit company. Even with everything that happened here its still no empathy but start a bullying because I refuse to write a review. I personally if I had the chance to do it all again it would be to bypass this company all together. The services **** customer service especially ******** rule and when the work is done its a quick fix bandaid on a broken system. ******* hasnt did anything to help the situation due to me not wanting to give the company a review. Good luck to whoever decides to rent from this company.

• Review fromCatherine B

  Date: 04/16/2025

  1 star
  RUN!!! DO NOT RENT WITH FKH! You will NEVER get in contact with anyone in your "local market." You will always end up at a call center in the *********** where they are reading from a script and all they can do is submit in an escalation report to your local market for a call back. They DO NOT care about their renters! I've never had such a terrible experience with any rental company in my 15+ years of renting!I was in an emotionally/ financially abusive relationship and I was ready to leave and I had the means. I reached out to get my name off the lease (which I've never had an issue for a roommate removal with any other company) and they would not approve my request. They will only allow a roommate removal during lease renewal or with police/ court documents. Since the abuse I was receiving wasn't visible I didn't have any reports/ documents. Again, in all of this it was like pulling teeth trying to get ahold of someone with a heart; someone that understands English and is not reading off of a script.When I finally got in contact with someone, they said an answer could take up to a month and it really wasn't worth it because I didn't have any supporting documents.Again, no access to property managers and everything is online/ through a call center. I WILL NEVER RECOMMEND ***.

• Review fromDewayne S

  Date: 04/16/2025

  1 star
  As a former employee, I had a terrible experience with FirstKey Homes. After resigning on April 12, 2023, I was instructed to temporarily store my assigned company van at my home due to lack of space at their facility. I stayed in constant communication with management about the vehicle, but they failed to retrieve it for over 60 days. After I submitted an invoice for storage on June 13, 2023, they falsely reported the van as stolen on June 14, 2023, leading to a criminal warrant and police showing up at my home. This report was made by someone I never met and 60 days after my employment had ended. Their actions were retaliatory, damaging my reputation, costing me $160,000 a year job opportunities, and jeopardizing my security clearance. FirstKey Homes' behavior was unethical and harmful. I am seeking accountability and urge others to proceed with caution when dealing with this company.

• Review fromEdward B

  Date: 04/12/2025

  5 stars
  Current residence had pool issue. Came right out addressed it. Issue remained called again. 2nd visit was ***** he assessed issue placed work order and was back today with new replacement...I'll be swimming this evening...He was very through and answered my question **

• Review fromVivian R

  Date: 04/11/2025

  1 star
  Not even worth a 1 star. We rented the home from another property management company who then sold it to Firstkey management. Was in the home since 2014. One day in on my phone and received an email, a EMAIL telling us we have 60 days to vacate as property was being sold. So I called and spoke with an assistant who gave me no info what so ever. Tried to reach property manager which I had no idea who it was since the one I knew ***** had left. Fast forward, Ive been getting the run around with amount being returned then stating I was not getting anything back of a $3400+deposit. I understand some of the charges but charging a full rent when we started the move the 28th and finished the 1st is not right at all. Charging over $1000 for cleaning and extermination is totally wrong. I know exactly what the costs are. They basically ripped us off. To top it off the so called property manager had told me what I was gonna get back to now today say she never said that was what I was getting back is an insult. I had that conversation with her on speaker and my sister heard the conversation. We both cannot be hearing wrong info. To add another insult I received a check today $154 like seriously. Then when Im speaking with the property manager she states I should be receiving another check to then calling me back and say nope thats what Im getting thats so so wrong. So people DO NOT use this company!! Im getting an attorney because companies like this should not play with people who worked very hard for their money. We always had rent paid and paid for repairs out of our pockets. That house needed a lot but they would fix it when requests were made. So disappointed that they are running this awefulncomoany.

• Review fromAlexis G

  Date: 04/11/2025

  5 stars
  Just wanted to take the time to share my experience with the maintenance team. Our AC was out and our tech assigned, ******* *****, was very kind and informative. He got it back running in no time and was very helpful. Thank you *******!

• Review fromAdam Y

  Date: 04/10/2025

  1 star
  Disgusting rental company. Charge for anything. Money grab company. House i rented was filthy and even basic mopping hasn't been done in at least a year. Stay away from any first key homes.