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Business Profile

Property Management

FirstKey Homes

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for FirstKey Homes's headquarters and its corporate-owned locations. To view all corporate locations, see

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FirstKey Homes has 16 locations, listed below.

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    Customer Review Ratings

    1.86

    Average of 881 Customer Reviews

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    Review Details

    • Adam Y

      Date: 04/10/2025

      Disgusting rental company. Charge for anything. Money grab company. House i rented was filthy and even basic mopping hasn't been done in at least a year. Stay away from any first key homes.

    • Brian B

      Date: 04/08/2025

      ***** ***** and ***** ***** with the maintenance department have been amazing!! Thanks for your help and staying on top of things!

    • Raykia W

      Date: 04/07/2025

      TERRIBLE COMPANY WHEN IT COMES TO MAINTAINANCE ISSUES. ALL EMERGENCY MAINTAINACE TAKES 2 DAYS FOR SOMEONE TO EVEN CALL YOU BACK TO GET ON THE SCHEDULE. WENT A WEEK AND A HALF NO WATER, ALMOST A MONTH WITHOUT HEAT DURING WINTER TIME, AND TODAY A MAINTAINANCE PERSON CAME AND PUT IN A NEW PVC PIPE ON THE HOT WATER TANK AND DIDN'T CHECK TO MAKE SURE IT WAS WORKING PRIOR TO LEAVING. I DROVE 45 MINS TO THEIR OFFICE FOR THEIR MAINTAINANCE PERSON TO SAY SOMEONE WILL BE BACK OUT TODAY, THAT WAS 3 HOURS AGO AND CALL THE 1800 NUMBER AND NO ONE WILL GIVE COPORATE NUMBER JUST SAY SOMEONE WILL CAN WHEN THEY CAN. SO NOW I DON'T HAVE ANY HOT WATER UNTIL SOMEONE CALLS BACK TO RESCHEDULE SOMEONE TO COME BACK OUT. DO NOT RECOMMEND FIRSTKEY HOMES

    • Melvin G

      Date: 04/06/2025

      not a good company to rent a home from at all. They require you to give a 60 days notice when you vacate the home. if you dont give that notice I was charged 3400 dollars which is crazy to me. I will never rent from them again and i recommend no one else does either.

    • David H

      Date: 04/03/2025

      Quick and efficient! Great service thank you, ***!!! Well probably always request ***!

    • Dustin K

      Date: 04/03/2025

      First Key Homes is a great company to work with!

    • Jasmine M

      Date: 04/03/2025

      They do not inspect homes properly prior to a move in. The home they rented me had 2 separate gas leaks I had to beg them to address over 2 and a half months that made me sick. A water leak that turned into a sewage problem with the yard being dug up. A hole in the roof that I had to keep after them to fix. No water for extended periods on two occasions. Holes and cracks in the ceiling. Degenerated insulation in the attic. And much more including going without ac in 80 plus degree weather for a week. Mind you this is all in the 1st 3 months of renting. You can never reach anyone that can actually make things happen. You have to send formal legal letters to get any response. Once you sign the lease they dont care what happens to the property. You will never be able to reach anyone from that company when your property starts to fall apart. Their call center is worthless! The employees do not document anything properly and there isn't a department in the company that communicates effectively! No one, not even the vendors they send to your home know what is going on. They expect you to pay them and do their job for them.

    • Jay m

      Date: 04/02/2025

      Awful people they try to scam money out of you with things they never do and overcharge rent,with houses that are no maintained, and whe you need something from them all you hear is excuses definitely DO NOT DO ANY BUSINESS WITH FIST KEY HONES

    • Tiffany A

      Date: 04/01/2025

      I needed to leave a review because I was having issues after hours with my garage door and two other doors that needed immediate attention for maintenance to fix. ******* ********(maintenance man) fixed all my maintenance issues. He was very professional and he fixed everything in a timely matter.. I definitely recommend first key homes they have an amazing maintenance team.. ******* did not take all day to respond when I called with my maintenance concerns.. ****************** and First Key Homes!

    • Rashad M

      Date: 03/27/2025

      I wouldve left First Key Homes (FKH) a good review until they changed the payment policy. **** new payment policy has affected my finances tremendously. I would usually get caught up on rent and utility bills even if I cannot pay it on time. *** would usually give me payment arrangements until they began practicing this payment policy whereas they only accept full payment; whats worse about this payment policy is that *** will add the eviction fees right after you discussed to a customer *** a promise to pay the past due on a sooner date. Having them notating that is pointless. I would have to sacrifice some of my other bills and cancel some plans. *** dont realize that some of their tenants are facing financial hardships. This payment policy is not even beneficial at all, which tells me *** is being too money hungry.

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