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Business Profile

Property Management

FirstKey Homes

Headquarters

Reviews

This profile includes reviews for FirstKey Homes's headquarters and its corporate-owned locations. To view all corporate locations, see

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FirstKey Homes has 16 locations, listed below.

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    Customer Review Ratings

    1.86/5 stars

    Average of 882 Customer Reviews

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    Review Details

    • Review fromTierra C

      Date: 08/18/2022

      2 stars
      Moving out of state to lease with FirstKey was not, and continues to be, anything but inviting. Nor have the EXPECTED people been attentive or professional. Unfortunately, this company along with another one have a monopoly on inventory in the particular area I was interested in leasing. Therefore, FirstKey became the lesser of two evils. In short, the matter came to the following events. 1.The very poorly executed website for initiating application and signing paperwork. The platform for doing so is shared by both "evils." Therefore, profile, personal,& banking details can overlap between companies. Causing issues with continuing business. 2. An individual's role is not clearly explained, thus, handling business with the proper party is impossible-or intentionally ambiguous. 3.RETURNING PHONES CALLS IS NOT A PRIORITY. 4.There is a poorly executed set up with a third party RENTLY for self touring. The highlight came down to this self touring issue.After confirming my approval on a property on a Wednesday with leasing agent B.G. She assured me-property was ready for showing and that she'd "be available by phone if needed" that Saturday when I arrived. After a 6hr drive to the property, we spent another 6HRS relaying messages through the call center to *********** because they CHOSE to IGNORE our calls/emails. UNTIL, they were ready to remind us of our deadline to make a decision on the property-we'd YET to see. We finally, got in touch with a moving coordinator *********************************-who turned the entire event around!! TM was contacted by the call center she was PROFESSIONAL, EFFICIENT, CONSIDERATE, COMPASSIONATE, AND SELF SACRIFICING. SHE stepped in when her team dropped out. She worked with us outside of her assigned area. TM got us resident coordinator **** He too went above and beyond getting to the property quickly, letting us in and being PROFESSIONAL, CONSIDERATE & COMPASSIONATE. I am DEEPLY thankful for those two-THEY'RE OWED MUCH RECOGNITION!!
    • Review fromAlexandria S

      Date: 08/17/2022

      5 stars
      A maintenance technician ****** came and not only fixed our ceiling fan in the living room, but also a bathroom door that was stuck! Great customer service conduct!
    • Review fromKike R

      Date: 08/17/2022

      5 stars
      Reliable, great to work with. I renew for the 2 year and was assisted by *******. He made it easy and explained how the process would be. Thank you
       
    • Review fromJohnnie R

      Date: 08/16/2022

      5 stars
      ******************************* went above and beyond to assist me from application to approval. She was extremely responsive to my needs, and definitely made the process easy and less stressful for me. I appreciate her for that. She's definitely made a good first impression and represents the company well.
    • Review fromBenjamin S.

      Date: 08/16/2022

      5 stars
      ******* solved the problem in no time. He is professional, kind, thoughtful, and obviously eager to do good work and create/maintain positive relationships and experiences. First Key has proven they take care in the people they bring on: 4+ years with them now. ************ has a wonderful team.
    • Review fromVernell C.

      Date: 08/15/2022

      4 stars
      Great company help customers with problems an great customer service
    • Review fromLeo G

      Date: 08/15/2022

      5 stars
      This is a special shout out to ***** *********!!!Man where do I begin ... first and foremost they moved me into a dirty house during covid. The house came with defect that took 3 months before they were completed. It took a lot of phone calls totaling over 20 hours just to find someone to help. I was pushed around from department to department and constantly ignored by my property manager. Finally, I was transferred to ***** where she did EVERYTHING in her power to get all my issues resolved. I cannot be thankful enough that while it may have taken months she made sure I got everything I deserved.
    • Review fromTamra E

      Date: 08/15/2022

      2 stars
      No response with issues. Moved in to a home a week ago and never even had a walk through for issues found. The ** is not cooling and no response after a week! We spent $250 on a weekend for ac repair. It needs a new thermostat for another $250 we refuse to pay. Again, no response from first key! The home is only 2 years old and shouldnt have these issues. Very disappointed! We chose this home but not the property mngt company!!
    • Review fromMaria H

      Date: 08/14/2022

      1 star
      Please don't use this company they take your application fee and give you a hard time getting approval. Use a local realtor it's free services and helpful!
    • Review fromTrevor J

      Date: 08/14/2022

      5 stars
      Our maintenance technician **** did an amazing job! He fixed everything perfectly and quickly. I had five work orders and he resolved each of them in just a little over an hour. He was also very courteous and personable. Thank you ****! This man deserves a raise!!! Keep up the great work ****!!!!

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