Complaints

This profile includes complaints for RAM Partners, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RAM Partners, LLC

  1100 Circle 75 Pkwy SE STE 1200 Atlanta, GA 30339-3081

• 

  RAM Partners, LLC

  1425 Lee Beard Way Augusta, GA 30901-3433

• 

  RAM Partners, LLC

  6029 Flat Rock Rd Columbus, GA 31907-7539

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $79.49 for damage to a microwave vent that was previously damaged prior to my move-in date on 8/27/2021. I dont think it is standard practice to open all doors on appliances prior to signing the document acknowledging that there were no obvious issues or defects upon moving into an apartment. It is not my problem that a more detailed inspection was not completed prior to my move in date by Management at the *********************. I never had a late payment and even voluntarily paid the additional $95 cleaning fee to make sure that the apartment was cleaned to their specifications so why would I have a reason to lie? I notified them of the discrepancy on 9/11/2023. I was told that it was not their issue and there is nothing that they can do. The property manager dismissed my concerns even after providing documentation that my signed Notice to Vacant Form was altered by someone in the company after my signing of the document on 5/24/2023. My mailing address was updated and I was not required to initial or resign an edit to a legal document. The property manager flippant and unprofessional and even accidentally emailed me a confidential document that has employee bonus pay listed as well as personal information for current residents, including their names as well as rent amounts. I request that my security deposit be refunded in full.

  Business Response

  Date: 09/14/2023

  Thank you for bringing your concerns to our attention. Since we understand that not everything is caught on an initial move-in inspection, we are always accommodating repair requests throughout the time in which a resident lives in our community. I do see from your service ticket history with our community that you had a follow-up repair request that came about after your move-in concerning an adjustment on the refrigerator door, which our Service Team gladly corrected for you.Unfortunately, the damaged microwave vent was not reported on the initial move-in inspection report nor was a service ticket submitted for a repair during your occupancy indicating a malfunction to the appliance.
  
  Additionally, I have reviewed the typed-up notice to vacate paperwork that you signed & do not see any material change to the contents of the notice. As is referenced in the signed lease agreement, the notice states that it is Resident(s) responsibility to schedule a move-out inspection with Management prior to or on the move-out day.It is acknowledged that (1) if any Resident holds over or fails to move-out on the above mentioned date, the Security Deposit may not be returned, (2)Resident(s) are subject to all contractual and statutory remedies for violation of the Lease agreement, including damages, attorney fees, late payment charges,rent acceleration, cost of re-letting, contractual lien, utility cut-off and (3) in the event of unauthorized hold-over, Resident(s) will be liable for hold-over rents, one-month lease extension, and expenses incurred by Owner or by the new Resident(s) such as restaurant, travel, motel, and furniture storage expenses. As for the fillable forwarding address line, it is often in need of an update when renters cannot supply that information at the time of submitting a notice to vacate due to not having the details available or on-hand. As is stated on the notice, failure to provide an accurate forwarding address will result in refunds, notices, itemizations and/or final bills being mailed to the wrong address in hopes that a proper forwarding address is on-file with the ************* *************** Our on-site team updated your forwarding address as a courtesy upon you providing the information to our office. This does not change the terms of the notice to vacate. Based on these details, the current refund already issued to you remains & no additional refunds will be extended.
  
  All the best, - ***************************** - Area Vice President

• Initial Complaint

  Date:08/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been living in The ******* for 3 years and recently had a baby that was born premature who has breathing difficulties amongst other medical issues she is literally on oxygen 24hours a day and requires a feeding tube due to my childs medical needs I had to get a medical car for emergency transport if her feeding tube gets dislodged or if her heart rate goes up or her oxygen levels drop and if so she has to immediately be rushed to *************************** hospital and in a situation like that time is extremely important. But for some reason RAM PARTNERS LLC employees in the lease office refuse to understand that and lack compassion for my childs health because for the past 4 months my childs emergency vehicles have been booted literally every weekend and the only excuse they can come up with is that empire parking runs the garage and they cant accommodate my childs disability because the car changes every other week and force me to pay a daily visitor rate to park or get booted when its nothing in my lease that states that I have to pay a daily visitors fee for cars thats not registered to my unit.. I have numerous amounts of recorded conversation with Empire parking employees about my childs medical needs as well as management in the leasing office refusing to make reasonable accommodations for my childs medical needs I even filed a police report which both the leasing office and the booting company refused to speak to the police officer after my car was booted for 8 hours straight then the very next day my car was booted again ! The next day the property manager told me thats Ram partners policy and they cant change it for me because then they would have to change it for everyone! But I literally saw a man who just so happened to be white complaining about black people being to loud at the pool after 10:00 pm and that same day they sent out an email changing the pool hour close ********* pm ! Its no way Im spending 4K a month on rent to be subjected to abuse

  Business Response

  Date: 08/29/2023

  Mr. **** made the property manager aware that there was an issue regarding his daughters medical vehicles being booted on Friday,August 25, 2023.  The property manager offered a solution to this issue by having Mr. *************** the vehicle information to the office so that they *** register the vehicle to prevent any booting from occurring.  RAM Partners utilizes a parking management and booting company that will boot any unregistered vehicles.  Furthermore the office team did provide an additional solution of offering a 30-day temporary parking pass to accommodate Mr. ***** specific needs.   The medical personnel vehicles also have the option of parking in guest parking.  Each resident has 50 free hours of guest parking each week that *** also be utilized.  After the 50 hours are exhausted then there are minimal fees for guest parking.

  *************************** - Area Vice President

  Customer Answer

  Date: 08/29/2023

   
  Complaint: 20527608
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************

  Business Response

  Date: 08/30/2023

  RAM has no additional information to add.

  Thank You, 

  Customer Answer

  Date: 08/30/2023

   
  Complaint: 20527608
  
  I am rejecting this response because:
  
  Sincerely,
  
  ************* its obvious why the staff in the leasing office reacted the way they did and refused my to make reasonable accommodations for my child medical needs,because look at what was the response by the area VP.. its obvious that she didnt even research anything and just took the word of the leasing office manager because I have recorded conversations and a police report that dates back to may about my issues with my childs emergency vehicle being booted where the leasing office staff even refused to speak to the police officer, and once again its nothing in my lease that states we have to pay a daily fee for unregistered vehicles or guests to park ! And the fact that she tried to justify denying reasonable accommodations with 50 hours a week of free parking is a clear indication that she is misinformed of the fair housing act. And after 3 months of constant complaining to the leasing office managers which is all documented with no response or resolution it took the newly hired leasing agent who was working on a Sunday alone to finally say enough is enough and issue a 30 day parking pass after I called the police a second time because my childs emergency vehicle was booted again for over 5 hours. I challenge anyone from empire parking or Ram management to show me where it says that I only have ***************************************************************************** my lease agreement. I asked to park on the ground level because if its an emergency my response time to getting my child to the hospital will be faster I was denied that request, on top of being denied a reasonable accommodation I was subjected to paying fees that are not associated with my lease agreement just so my pain can become someone elses profit my claims are all documented with recorded conversations and texts messages and police reports Ive lived in the ******* for 3 years and never had an issue until Ram partners took over ! 4months ago. The ******* under **** management was such a tight community , where the leasing office staff hosted events and meetings and showed compassion for our concerns and listened to our feedback and made changes based off of that feedback they basically made it their business to make sure the residents at the ******* was respected on all levels and we were getting what we was paying for ! But ever since Ram partners took over its been h*** to the point that tenants have been moving out because they feel they are not getting the same level of respect and appreciation for example yall chrgaing us for parking but didnt fix the coffee machine for 3 months or the outside grills lets not even get into the water bug infestation ! This is supposedly one of the most luxurious apartment buildings in buckhead but yet the management response to our needs dont reflect that. I will challenge you once again to hold a community meeting and discuss our concerns and see how many issues that we have with Ram partners management , I hear all the complaints from tenants so I know 

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I resided at **************** Apartments in ************, ** from 04.16.2022 - 06.15.2023 I was told by ******, *************** that Id received my deposit within 30 days of my move out. I have contacted the corporate office several times and have been lied to about receiving my return on 3 separate occasions. I spoke with ********************************* on several occasions and she is still giving me the run around. I would like to report not only then but the company/corporate office as well. Its been 2 months and I have yet to receive my deposit !

  Business Response

  Date: 08/17/2023

  *******, thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced by not receiving your refund check. We can assure you that your refund check was processed promptly on June 30th (within 15 days of moving out) and was mailed to your last known address. **** mail forwarding is still active within 12-months of requesting it and all mail it is forwarded by **** to your forwarding address. We were contacted by you on July 28th that you had yet to receive your refund check. We immediately placed a stop payment on the previous check, a new check was cut and mailed to you on 8/10/23 with a pending delivery date of 8/11/23. We did note that the ***** overnight envelope was in pending status on 8/11/23 and have issued a new check as of 8/17/23 via overnight mail to your local address. We apologize again for any inconvenience this may have caused.  

  Thank You,

  ********************************* - Area Vice President

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I move into apartment 622 June 30,2023. There was no hot water. I called for week before someone finally came out to fix the problem. The water is good for about a month. Tuesday, August 8,2023 rolls around I notice theres no hot water again. We wait a day to see if its just something with the building, no its just our apartment 622. I call Thursday,August 10,2023, and *** says shell have maintenance come out. My brother, whom is also my roommate, says no one ever came. I take a half day Friday, August 11,2023, I arrive home around 2 and call the office again to get someone to come out. maintenance comes resets the hot water tank, awesome right!? Wrong! By Sunday, August 13,2023 I go into the laundry room where the water heater is and notice black mold on the wall coming out of the pipe. I make the work order, submit photos, and even speak with someone in maintenance that says theyll come to my apartment first thing Monday morning. My brother and I are getting sick from this and I have lupus on top of all of that, I also had to take an entire day off of work to wait around for no one to come take care of the black mold. Monday,August 14,2023 I called and spoke with ******** multiple times, the first he assured someone was coming, but the second felt brushed off. He informed me maintenance was helping with other emergencies. Id like the mild issue resolved. If they cant remove it, move my brother and I to a new unit or return all monies paid.

  Business Response

  Date: 08/16/2023

  Please let me know the NAME/ADDRESS/CITY/STATE of the specific apartment community and I will forward to someone to assist.

  Thank You

  ***********************

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently live at *************** and I have been without air conditioning since June 1st, the beginning of the summer. The management office provided a portable ac unit for my bedroom, but the rest of my apartment is 89 degrees daily. I am not able to cook or use the rest of my apartment because of the heat. I have contacted them several times, showed them pictures and the only thing they keep saying is that the unit has been ordered. The manager ***** is dismissive and when I try to contact their corporate office all you get is a voicemail. It's been 3 months during the heat of the summer and they are not trying to resolve the matter.

  Business Response

  Date: 08/11/2023

  The office staff spoke to ***************** yesterday.  A new AC unit will be delivered and installed next week.

  Thank You,

  ***********************

  Customer Answer

  Date: 08/18/2023

   
  Complaint: 20450439
  
  I am rejecting this response because: Since I have moved into my unit the communication that I should receive from the leasing office I have not received. when I first moved in they forgot to turn the gas on in my apartment but insisted I didnt pay it even though I did and sent someone to check it out a few days later. I was freezing, just to realise the error was theirs. I also asked them about the unit being cleaned and the nails in the floor. I explained to ***** that I was not satisfied with the cleanliness of the apartment or the nails in the floor all through out the carpet. She told me she did not understand why I could not just vacuum the nails and she did not know what she wanted me to do. Prior to moving in she told me this would all be clean I have it on video with her permission to record. The attitude and the lack of communication from when I moved into the apartment to now is ridiculous. My ** has been out for nearly two months and I never received a call, text, or email unless I walked up to the leasing office myself. i have left voicemails telling them I have asthma and emails explaining that I work from home at with computers. When I could no longer call off work to meet the leasing office because I could not contact them any other way I sent my mother to speak to them. They told her they would not speak to her or respond because she is not on the lease. Which is not the problem. The problem is I only get a response when I see them face to face and I have been brushed off and ignored since I moved here. I feel I am being taken advantage of because I am young and this is my first apartment. ***** gave me her personal number when I first moved in to tell her about anything in the apartment that needed to be fixed. She never responded to the messages. I do not appreciate being ignored especially with all the hard work I do and I pay my rent in full every month. since contacting corporate I have been offered reduced rent, money off of my electricity bill and a couple other things. I feel like I should have been offered these things sooner maybe after the first two weeks with ** not between weeks 6-8

   

  The issue with the ** was the last straw and thats why this issue has been escalated.

  
  Sincerely,
  
  Fuemci *****

  Business Response

  Date: 08/30/2023

  There are no outstanding issues that management is currently aware of. 

  Thank You,

• Initial Complaint

  Date:07/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ongoing maintanence issues front doors to apartments are broken and are not being fixed. Neighbors who complain and ask for resolution are being lied to and told its been fixed when it has not as the manager seems to important to be bothered by working doors for people paying $1200 a month. I will be contacting the local HUD office and reporting the issues this is an unacceptable situation with disabled people living here that cannot get into the building on a weekly if not daily basis.

  Business Response

  Date: 08/01/2023

  We do not have a resident by this name and this phone number is not showing up in our database.

  Thank You,

• Initial Complaint

  Date:07/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property management is terrible, landlords and property managers refuse to fix a hole in bedroom ceiling for over 18 months and are continuing to raise rent

  Business Response

  Date: 07/05/2023

  Please let me know the NAME of the specific apartment community you are referring to and I will forward to someone to assist.

  Thank You,

  ***********************

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************************** does not fulfill maintenance requests. I along with other tenants submit multiple requests for maintenance issues and they repeatedly get closed without the issues being fixed. A couple of ** in my unit have health issues and we are dealing with mold among some other things. I have not had a functioning kitchen sink since January 2023, it is currently June 2023. I have requested them to fix my air conditioner since March 2023 and it has yet to be fixed, it's June 2023.

  Business Response

  Date: 07/07/2023

  ***************** has no open or unresolved work orders reported by this resident. The air conditioner was reported and replaced 6/24/2023.  ********** staff has reached out to the resident in an attempt to get more information about her concern of mold, which has not previously been reported. 

  Thank You,

  ***********************

  Area Vice President

  Customer Answer

  Date: 07/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  There is however a false statement in the email.  There have been no attempts made that I've seen (email, mailbox, etc.) to be contacted about mold.  The mold was not my issue, nor is it shown in the screenshots provided (they have me confused with another tenant).
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I spoke with the property management who might I say didn't seem very nice or understanding of anything. Seems as if since I've moved a lot in the past it doesn't matter that my rental history and payment history is good when it comes to my rent . I don't have broke leases nor a criminal record . they said that I am going to have an astronomical deposit of **** dollars. That was not explained to me before I applied nor was it explained that **** would be non refundable. We discussed a lot of things like if deposit happen to be over 500 then there was a place that would pay it for me and I would pay them back. Nothing like anything she was discussing. If I had known there was even a chance of the deposit being that high I would have never applied. . Due to all there fact that I have stated I do not think it is fair or right to keep the money I have already paid you for admin fees and application fees I would never put **** dollars down non refundable. Yes I need and want an apartment but literally none of that was explained at all to me upon applying. I ask that the deposit be lowered since I do have good rental history or that my money be returned but I have yet to receive and answer and I need my money to apply else where. I I would like corporate number but was not given the number where I can speak with someone concerning the way I was spoke to and the lack of full disclosure concerning your prices prior to applying. I have the quote sheet that stated my rent would be 860 a month and then upon ******* they say *************************************************************** this matter but I will not pay that much on a deposit that would not be refunded . There is no way possible and I would like my money returned. Thank you in advance for your help with this matter.

  Business Response

  Date: 05/11/2023

  Please let me know the name of the specific apartment community that is referred to and I then be able to assist.

  Thank You,

  ***********************

  Customer Answer

  Date: 05/11/2023

  ******************* IN cLEAR lAKE ***** 

  Business Response

  Date: 05/19/2023

  ,
  We sympathize with the dissatisfaction about the non-refundable administrative fee. As discussed, it is a stipulation of our cancellation policy. *************************** agreed to the higher rate of $1,014 when she decided to change the apartment unit size and continued on with the application process. Prior to move-in we notified **************** of additional fees such as utilities and deposits and gave multiple options for payment. The application was never deniedour team tried to reach out prior to move in but didnt hear back until three days later. If there's anything else that we can discuss, please don't hesitate to give ** a call.

  Thank You,

  Resident Manager - ***************************

  Customer Answer

  Date: 05/19/2023

   
  Complaint: 20046359
  
  I am rejecting this response because:I was told that if I decided not to get the apartment they would refund the admin fee and now they wont
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/22/2023

  RAM has no additional info to respond.

  Thank You,

  Customer Answer

  Date: 05/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely horrible customer service from the leasing agents at the ************************** in *******, **. I am moving out on May 8, 2023 and have given more than a 60 day notice as required by the lease. I have tried on multiple occasions to get the leasing agents to give me some kind of paperwork with my final billing amount. I know I am required to pay a termination fee equal to one months rent. But, they are saying I will also have to pay the full month of May and then get reimbursed? I do not trust Ram to reimburse me. I have two maintenance requests that have been submitted for over a month and no one has responded. Go luck talking to anyone at corporate. They just forward everything to the leasing agent you are having problems with.

  Business Response

  Date: 04/27/2023

  The property responded. 

  Case is resolved/closed. Resident is satisfied.

  Thank You,

   

  Customer Answer

  Date: 05/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************