Complaints

This profile includes complaints for RAM Partners, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RAM Partners, LLC

  1100 Circle 75 Pkwy SE STE 1200 Atlanta, GA 30339-3081

• 

  RAM Partners, LLC

  6029 Flat Rock Rd Columbus, GA 31907-7539

• 

  RAM Partners, LLC

  1425 Lee Beard Way Augusta, GA 30901-3433

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took over in the fall of 2022 and has kept up the getting profits through more fees tactic. Each tenant was forced to pay a convenience fee which is added to our rent. On your lease, the fee is broken down by services. Cable and Internet are a part of this. 3 months ago out of nowhere, the service provider broke ties with RAM. A few emails were sent to us tenants about switching over to ***** When most of us asked about how to switch and what to do, the office staff just pointed us to talk with ***** There was no clarification about how our convenience fee would factor in nor what services or discounts. Since **** was only focused on using high pressure to get an up sale and the staff knew nothing at the time, I stayed with the current ISP and lost my cable access. However, the RAM is charging me for services no longer provided and **** did not offer a TV package. The manager gave me an excuse about how the previous manager did a bad job with the change over of services and hasnt made any effort at least fix this mistake. So Im still paying for a service thats been provided for months now. Today 4/7/23 after dealing with a new forced fee of assigned parking at $25 per month in the complex at a building that has lost 8 of 14 spaces so that RAM can fleece us for more money while offering little in return. I spoke with the property manager about how parking was already limited before the assigned spot fee, and she just shrugged me and said Spaces are limited It is a $100 fee if you park in someone elses spot, and we have NO security and ANYONE can enter this so-called gated complex.

  Business Response

  Date: 04/25/2023

  RAM Partners would like to clarify that the convenience fee was implemented for all lease holders with the previous management company. (******).  Although the charge code was labeled as Internet/Cable in the property software system, it was in realty the charge for Wi-Fi, valet trash, package parcel, and pest control.  The previous Internet/Cable provider discontinued service at our community, so we switched to ATT to offer better **************** and double the speed.  Basic Cable is no longer included with the free package, as most of our residents use streaming services via Internet that have endless ******* options available.   They can sign up for an additional cost if they still want basic cable channels through ATT.   A flyer with detailed instructions on how to set up ATT was sent to our residents, and it remains at no cost to the residents unless they upgrade their speed.  We have sent ****************** the flyer again, and the leasing office is available to assist him if needed.  
  
  The carports are offered as an additional amenity, and the spaces are assigned/paid by residents who choose to utilize reserved parking.  We have implemented a fine for unauthorized vehicles that park in paid reserved spaces, to prevent residents from parking in paid spaces. There is ample open parking available to our residents @ no additional charge.  

  Thank You,

  *******************************, Area Vice President

  Customer Answer

  Date: 04/25/2023

   
  Complaint: 19915609
  
  I am rejecting this response because:
  1st off the flyer didn't explain the changes and NO response in the office was of any help when asked. When you get done you are forcefully changing me for services that are not being provided. I'm sure there's a judge some where that would agree with that. 2nd F building doesn't have ample parking. The map of the property shows that. There was 14 spaces not including the 4 Handicap parking spot, before you placed the 8 car ports in front of the building and which is weird because every other building has their car ports  placed either across from the buildings leaving all parking in front open or on the sides of buildings. You have taken over half of our parking and are charging for it. Please at least 2 seconds to walk your own property. This was pointed out to your staff before and nothing was done.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/04/2023

  In response to ****************** complaint, RAM Partners would like to clarify that the convenience fee was implemented for all lease holders with the previous management company. (******).  Although the charge code was labeled as Internet/Cable in the property software system, it was in realty the charge for Wi-Fi, valet trash, package parcel, and pest control.  The previous Internet/Cable provider discontinued service at our community, so we switched to ATT to offer better **************** and double the speed.  Basic Cable is no longer included with the free package, as most of our residents use streaming services via Internet that have endless ******* options available.   They can sign up for an additional cost if they still want basic cable channels through ATT.   A flyer with detailed instructions on how to set up ATT was sent to our residents, and it remains at no cost to the residents unless they upgrade their speed.  We have sent ****************** the flyer again, and the leasing office is available to assist him if needed.  
  
  The carports are offered as an additional amenity, and the spaces are assigned/paid by residents who choose to utilize reserved parking.  We have implemented a fine for unauthorized vehicles that park in paid reserved spaces, to prevent residents from parking in paid spaces. There is ample open parking available to our residents @ no additional charge.  

  Thank You,

  *******************************

  Customer Answer

  Date: 05/04/2023

   
  Complaint: 19915609
  
  I am rejecting this response because:
  

  1st off the flyer didn't explain the changes and NO response in the office was of any help when asked. When you get done you are forcefully changing me for services that are not being provided. I'm sure there's a judge some where that would agree with that. 2nd F building doesn't have ample parking. The map of the property shows that. There was 14 spaces not including the 4 Handicap parking spot, before you placed the 8 car ports in front of the building and which is weird because every other building has their car ports placed either across from the buildings leaving all parking in front open or on the sides of buildings. You have taken over half of our parking and are charging for it. Please at least 2 seconds to walk your own property. This was pointed out to your staff before and nothing was done. Since you are just going to copy and paste your response. It's not an amenity when you make a mandatory charge and remove parking. Also I never signed an amended lease that states that. Your own property manager stated that your program manager did a horrible job of relaying information. This is a s**** up on your part and I'm holding your company to this. If was late with the rent you still would charge a fee, you took something away and are still charging and didn't even offer an opt out option. Like I said earlier I'm pretty sure there's a judge that would agree with me on this. 

  Sincerely,

   

  ***************************

   

  Business Response

  Date: 05/04/2023

  RAM has no additional information to reply.

  Thank You,

   

  Customer Answer

  Date: 05/04/2023

   
  Complaint: 19915609
  
  I am rejecting this response because:
  It funny that you mentioned a flyer but haven't shown the flyer. Which was a sales flyer from AT&T with only sale info of plans that mentioned nothing of what was provided by your property, like I stated before. There was no follow up by your staff or any explanation of what to do, we were pointed to the sales line by the AT&T tech you had waiting in the office that day. I sat watched other tenants ask similar questions and they given the same answers. I'm still being charged for a service and am getting none it. I within my rights as a tenant to request a refund. Nobody has bother to contact me about this, just replies about your lawyer says this legal like its a low-key threat. I offered a solution and that's I get back. If my lease is a binding contract then that means it goes both ways. Just remember that I tried to work with your company on getting this resolved and was meant this in return. 

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I toured Heights of Shadowood on a hardhat tour on or around December 2022. During the tour, certain representations were made to me by the Assistant Property Manager as to the completed product by the time of move-in, such as, but not limited to gated garage entrances, security/controlled access entrances, working elevators, amenities that would be available, etc. Relying on these promises, I reserved an apartment with the community by going through the administrative and application fee processes. I also purchased a washer and dryer for the unit I had reserved. Two days prior to move-in, I kept getting emails from property management that sounded a bit "sketchy" for a completed constructed project as had been represented in December 2022. As such, I requested to view the property. Upon viewing the property and pressing management on some pointed questions, I discovered that construction had not been completed on the amenities, the elevators were being operated manually for move-in (and were otherwise inoperable), no secured entrances or gated parking, and much more false representations had been made. I canceled my reservation and was informed that my application fee and administrative fee would be refunded, but the fee paid for the washer and dryer would not be. Given my reliance on the businesses false representations and the costs associated with having to find a new place to live at the last minute before a lease was up (which management knew beforehand), I would like a reimbursement for the purchase of the washer and dryer.

  Business Response

  Date: 03/24/2023

  The resident decided not to move-in and cancellated at 7:00pm the day before her move-in due to construction delays at the community.The apartment she rented had washer/dryer connections only and the resident ordered a W/D for her home at ********* and voluntarily cancelled prior to her move-in.
  We have gladly reimbursed the fees she paid, but we will not reimburse her for her personal washer/dryer.

  Thank You,

  
  

  Customer Answer

  Date: 03/27/2023

   
  Complaint: 19578134
  
  I am rejecting this response because:  The business responded to the dispute, but failed to make a good faith effort to resolve it.  Further, some of the information provided by the business is inaccurate.  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/28/2023

  RAM has no additional information to provide:

  The resident decided not to move-in and cancellated at 7:00pm the day before her move-in due to construction delays at the community.The apartment she rented had washer/dryer connections only and the resident ordered a W/D for her home at ********* and voluntarily cancelled prior to her move-in.
  We have gladly reimbursed the fees she paid, but we will not reimburse her for her personal washer/dryer.

  Thank You,

  Customer Answer

  Date: 03/28/2023

   
  Complaint: 19578134
  
  I am rejecting this response because:  Again, the business did not make a good faith attempt to resolve the dispute that is regarding the washer dryer amount, not the admin/application fees.  Additionally, as stated previously, the response received from the business contains inaccuracies that they have not attempted to research or correct - even in their second response.  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *************** and do not have contract with convergent. They did not provide me with the original application like I asked.

  Business Response

  Date: 03/16/2023

  *********************** applied for an apartment with *************** online on 9/21/2022.  Her online payment for the Application fee of $100 and the Administrative Fee of $250 was retuned for Insufficient Funds on 11/18/2022. 

  Therefore her balance due was placed with collections. Unless ************** can prove that her account was fraudulently charged, the debt is considered valid.
  

  Thank You,

  *************************** - Area Vice President

• Initial Complaint

  Date:02/26/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 28, 2022, my lease ended and the property was vacated. On December 29, 2022, I received an electronic letter stating that I was due a $411.23 refund for overcharged rent and the full return of the security deposit. On that same day, I provided my forwarding address. On January 31, 2023, I received only $380.69. SC Code ********* requires the security deposit to be returned within 30 days of property vacancy or the date when the forwarding address was provided, whichever comes later, which would have been January 29, 2023. On February 02, 2023, I asked the property manager why I did not receive the proper refund amount, as I was promised in writing. They sent me a ledger with several erroneous charges including a $5 service fee for the month of January 2023, even though I had left in December 2022. They also charged me another $5 ************** Fee". I asked them where this was mentioned in the lease, and they said it was in the "UTILITY AND SERVICES ADDENDUM". There is no mention of any such fee.

  Business Response

  Date: 02/28/2023

  Response:  Refund check #**** for $380.69 was issued on 1/24/2023 to the address provided as forwarding address. The check was cashed 2/9/23.  
  
  Service fees are stated in the Utility Addendum (Item #3).

  Thank You,

  ***********************

   

  
  

  Customer Answer

  Date: 02/28/2023

   
  Complaint: 19500517
  
  I am rejecting this response because:

  1. Section 3 of the Utility and Services Addendum (attached) does NOT list a $5 ************** Fee", which I was falsely charged, as shown on the attached ledger.

  2. I was charged another $5 "Service Fee - 01/01/23-01/31/23" as shown on the attached ledger, despite my lease ending in December 2022 and the property being vacated in December 2022.

  3. I received a letter from ************************* (attached) stating that I was entitled to a full refund of $411.23, but I only received $380.69.

  Sincerely,
  
  ******************************

  Business Response

  Date: 03/07/2023

  As a good will gesture the property will issue a check for the disputed amount of $30.54.

   

  Thank You,

   

  Customer Answer

  Date: 03/09/2023

   
  Dear Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me under the grounds that the actions the business has promised to do are completed by the end of this calendar month (March 2023). 
  
  Sincerely,
  ******************************

  Customer Answer

  Date: 04/11/2023

   
  I would like to reopen complaint #********, as RAM Partners, LLC said on March 07, 2023, that they would send me the wrongfully withheld $30.54, but they never did.  
  
  Please see the attached document as proof.
  
  Sincerely,
  ******************************

• Initial Complaint

  Date:02/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a lease with an Apartment Complex named Broadstone at ****************. It appears that it has since changed to: The Preserve at **************** and is now owned by a different property management company.My lease ended with Broadstone in June of 2021. Once I left, the apartment complex charged with a myriad of fraudulent fees to the tune of more than $800. They have since sold off my account to Genesis *********************** a collection agency who is trying to extort more than $1000 from me. This collections account is damaging my credit, and I insist that the fees assessed be rescinded and the collection account be removed from my credit report. I lived in that apartment for more than 7 years and tried my best to be an exemplary tenant. The fact that I would be charged anything at all is absurd given any updates to the apartment were likely going to be made during the course of 7 years anyway.

  Business Response

  Date: 02/23/2023

  The property has no information as this was prior to RAM Partners LLC takeover; this would need to be sent to prior ownership.

  Thank You,

  *************************

  
  

  Customer Answer

  Date: 02/23/2023

  Please advise the property management company prior to RAM's take over.

  Business Response

  Date: 02/28/2023

  The complaint to the alleged fraudulent charges were prior to current ownership and management.  We have no records to respond to the allegations, I would recommend the former resident reach out to previous management for remediation. 

  *************************

  Customer Answer

  Date: 02/28/2023

  Hello, I'm being bounced around. I think the most recent management company was Grey Star. Do I need to open a 2nd complaint?

  Business Response

  Date: 03/02/2023

  Greystar was the previous management company.

  Customer Answer

  Date: 03/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response, and I find it flippant and unhelpful. The appropriate thing to do would be to direct me to whom I need to address as I have nothing to do with the changing of hands with the property management company.

   

  Nevertheless, this complaint will be closed with the note that you're certainly it customer friendly or at all willing to go the extra mile. I'm glad I moved. You would have been just as disappointing as GreyStar.

   

  Thank you for your help BBB. I will submit a separate complaint.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the issues im experiencing is mold present in my vents. My daughter has a permanent dry cough . I asked several times to be transferred and they are discouraging my forcing me to pay $500 transfer and apply as a new resident so I can pay higher rent prices.

  Business Response

  Date: 02/13/2023

  
  
  As of today, 2.13.23, we have agreed to replace the carpet to vinyl and change the vents.  She is agreeable to this and will not be transferring to a new unit.

   

  Thank You,

  
  

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into the estate at lake ******* in 2014 back when the property was owned by ******, Fast forward to 2023 on Feb 1st the property manager came over and harassed me about a medication I am required to take for Anxiety, and Physical pain. I tried to advise them of my rights that are protected under the Americans with Disabilities act (I am a disabled ** army veteran). I also advised them that ****** (which was property managers when I signed the lease)Approved of me taking my medicine in one spot. I abided by those rules as they approved. However, RAM refuses to accept picture proof of said previous agreement (which I understood to still be the case since my lease has not renewed under RAM properties as of this moment.They claimed their rights were being violated by accommodating my request screaming at me outside my apartment at 10 am. I tried to resolve the issue to both parties satisfaction but I was met with Nasty/Rude attitudes. The very next day Feb 2nd another property manager harassed me this time by providing glaring looks every time they passed while I was merely sitting on my porch.I wish to be left alone as I have harassed no one and have only abided by the rules that were agreed upon

  Business Response

  Date: 02/20/2023

  ******************************************* is a non-smoking community and this is stated in all lease agreements.   No further action has been taken on the part of the current property management/ownership group, pending advice on how to proceed from legal counsel.   

   

  Thank You,

  *****************************

  Area Vice President

  
  

• Initial Complaint

  Date:01/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple issues with the property **************. Currently paying for a service that we are not receiving. Valet trash is an amenity that we pay monthly for but yet we have weeks where the trash is not picked up. No communication on delay but yet get fined when the trash is left in front. I would like to be compensated for this inconvenience. We are paying for a service we dont not get on the ************ we are told.

  Business Response

  Date: 02/02/2023

  The property has no records of work orders or emails from ************ stating her trash is not being picked up by our ******************* contractor.  We have contacted our contractor and have put her unit on a Watch List status for the next 30 days.  This Watch List status means the trash contractor will send us a photo daily to show the residents trash has been picked up or not picked up if for some reason she is violating their protocol ( something like more than 2 bags or etc).  As well we have issued her $50 credit two compensate for two months of service in case her trash has been missed along the way.  Please let me know if you have any additional questions or concerns.  

   

  Thank You,

  *******************************

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings,Sept 23rd I woke up to it raining in my kitchen...It was enough water to soak up a little over (5) full-body towels the first time. It damaged about $400 in electronics and a few things I had in my cabinets. Below I attached the pictures I have.I just moved in after a week of unpacking and paying my movers $600 to move in here its extremely disappointing. Furthermore, maintenance needs to go in to see where the leak came from to fix it and cant assure me that its something that can be fixed at a glance. Also, I need to have peace of mind and this has caused me great stress. So many issues have happened being short staffed, ***************************** approved $500 be credited to me for that and for me to move into an another apartment.The building had no hot water for (2) weeks, During this time I stayed else where and the leak still was happening, it looks months to get the move underway and I endured. I finally have set up the new move, paid another $600 and now the elevator is down and I cannot get a refund from the movers and the only date they have is weeks out. I am beyond stressed and tired of the lack here that is offered. It is not fair or quality at all. I want to be compensated for my time and funds. I'm hoping we can resolve this issue asap. Please provide a solution.Sincerely ***************************

  Business Response

  Date: 01/31/2023

  I spoke to ***** about the leak she had back in September the resident was advised that for the personal damages she suffered she needed to reach out to her renters insurance. The $500 one-time courtesy credit was given because the maintenance personnel at the time did not come out to respond in a timely manner or follow up with her leak. At that same time, we agreed to allow the resident to transfer to another home, which my understanding from *******, the Assistant Property Manager, was that the move in was pushed out due to ***** being unable to take time off from work to move and her being out of town. In addition, in September, I had advised ***** that if the leak continues to please call the office and page out the on call emergency as maintenance needs to come out to address and check the leak since she is still occupying the home, that has not taken place on Niyias part.
  
  In reference to the hot water, we are still working on getting this fully resolved, however, the residents did have hot water just not at the hottest temperature due to mixing valves needing to be replaced. This was communicated to the residents via email blast. In addition, we provided a $150 credit to ***** due to the hot water issue.
  
  In reference to the freight elevator being down. On Friday,January 23rd, it did go down and the contractor was called out and was fixed the same day. On Monday, January 30th, the freight elevator also went down but the maintenance supervisor was able to have it running again before the end of the day. **** the elevator contract that services the elevators stated there is a part on order and has been on back order since October, this part that needs to be replaced prevents the elevator from being placed on independent service (so reserving for a specific resident to move in and out) this is also creating the freight elevator to go down. **** is due to return today, however, a transformer blew which is affecting an entire area including The Vue which is only giving partial power to the building. **** will not be able to continue working on the elevator today until the electric power is fully restored in the area.
  
  I spoke to ***** yesterday and asked that she confirm the date the movers will be able to come back out to the property since she is transferring from one unit to another onsite, I informed her we would not charge her for double rent, but she needed to provide us with a confirmation date and she would be responsible for Februarys rent for the new home.
  

  ***************************** - Area Vice President
  

  Customer Answer

  Date: 01/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution of not being charged extra rent or utilities during my move is acceptable and I will submit a time the movers can come once they get back with me. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Came and toured an apartment last week at The Luxe of **********, and ******* was my leasing agent. When going through the list of what was available, I saw a unit opening up in April for $1652. She confirmed it was available, gave me a printed quote, and confirmed the tenets lease expired April 6th, and that they already gave notice they weren't renewing their lease. Submitted my application (and paid the $400), just for her to call me the next morning to tell me the unit is currently undergoing eviction, but I can move into a $2000 unit instead. What? And this wasn't realized the day before? Said she would get back with me, and I didn't hear back from her until I sent a strong email days after. She proceeds to tell me that she never told me the lease was up 4/6, that they were due to move out end of March but can't guarantee when they'd be out and could be squatting for months. Multiple pieces of contradicting information given to me, and when I kept telling her what she was saying doesn't make sense and isn't accurate, she then copped a huge attitude and said "let me see if I can try and break this down even simpler so you can try and understand". Excuse me?!?! What professional speaks that way to a possible customer? Honestly, thank god this happened because this could be the biggest red flag I have ever seen. I was given a printed quote and because of something outside of my control the quote is no longer valid and the office is completely unwilling to remedy this in any way, unless it involves me decided to move into a $2000 unit. I would like the $400 I paid to apply completely refunded.

  Business Response

  Date: 01/26/2023

  A full refund will be issued by the property.

  Thank You,

  ***********************