Complaints

This profile includes complaints for Aaron's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Aaron's has 1717 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Aaron's

  400 Galleria Pkwy SE STE 300 Atlanta, GA 30339-3182

  
• 

  Aaron's

  5850 US Highway 431 Albertville, AL 35950-2048

• 

  Aaron's Sales & Lease Ownership

  4111 Montgomery Hwy Dothan, AL 36303-1518

• 

  Aaron's Sales & Lease

  105 Scouting Cir Troy, AL 36081-2540

• 

  Aaron's Sales & Lease Ownership

  2556 Cobbs Ford Rd Prattville, AL 36066-7708

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to dispute this charge, I did have an account with ********************** back in May of 2021 but due to the size of the couch it did not fit through the front door. Aaron's movers damaged the property trying to shove this couch in the apartment, my leasing office filed a claim with them (etc). I paid a $600.00 down payment and had the whole $600.00 returned to me because the couch was damaged due to them trying to force the couch in & it not fitting. I have not received any emails, phone calls, mail from them until now. I don't owe anything to this company and I need this off my credit file.

  

  Business Response

  Date: 02/28/2025

  Charity,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer.  Your account has been transferred to our *****************************.  You will need to contact our ***************************** at ************** directly during normal business hours to discuss your account and how we can assist you. The hours of operation for our ***************************** are as follows: Monday Friday 9am 6pm (EST).

  Kind regards

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased TV and later a washer/dryer from Aaron's.Account is current; however, Aaron's employees keep initiating harassing phone calls regarding account.

  

  Business Response

  Date: 03/06/2025

  ****,

  Thank you for bringing your concerns to our attention. We take all customer feedback seriously and have reviewed this matter thoroughly. Our investigation has not identified any harassing behavior from our team members.  Our General Manager has attempted to reach you and has left a voicemail to discuss your concerns further. Please feel free to return the call at your convenience so we can address any outstanding issues.  If there is anything else we can assist you with, please let us know. We appreciate you being an Aaron's customer. 

  Kind regards

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been renting from Aaron's and have paid a few things off. The last thing I rented was my livingroom furniture. Never missed a payment and always pay ear. Now I'm down to my last payment and there talking about missed payments and them being late. All which is untrue. I don't know what to do l. I've put All this money into this furniture now there giving me problems. They have changed stuff on my account. Thank you for your time

  

  Business Response

  Date: 02/28/2025

  ****,

  Thank you for reaching out to us regarding your account. We appreciate the opportunity to review your concerns.  After further review, we are pleased to inform you that your account is in good standing, and no further payments are required for agreement #*****.  If you require any additional support or have further questions, please feel free to contact your local store, where our team will be happy to assist you.  We appreciate you being an Aaron's customer and look forward to serving you in the future.

  Kind regards

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Want you to quit harassing me. I have told you numerous times Aaron ********** does not live at my address and I do not know where he is at. Stop knocking on my door and leaving the door tags.

  

  Business Response

  Date: 03/19/2025

  ****,

  Thank you for bringing this to our attention. We have taken the necessary steps to ensure that you will no longer receive any further contact from us.  If you have any additional concerns or questions, please do not hesitate to contact us at **************.

  Kind regards

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I went online to lease a ps5 from Aarons store of ******. Then later I was denied of December 22, 2024. So I get an email saying your ***** dollars will be refunded within 5- 7 business days so I patently wait. Then theres no refund so I call customer service online and they tell me to call the store and its a back of forth of calling customer service and the store. I called the Aarons about like 5 to 6 times already and its seems like they are taking my money. I asked them about the refund and they put my phone on hold and now its been almost two months.

  

  Business Response

  Date: 03/06/2025

  ******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer.  Our records indicate that our Regional Manager has made multiple attempts to contact you regarding your concerns; however, we have been unable to reach you.  We kindly ask that you please reach out to us at ************** so that we may assist you.

  Kind regards

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a return from Aarons rent to own On Thursday, February 6, 2025 only one delivery driver shows up for the washing machine and it is a very heavy duty so meaning they shouldve sent two people and not one I told himlike six times you need help and you should wait. My husband will be home soon. He will give you a hand since you dont have another driver to help you, he did not listen to me. He tried to put it on the dolly and go down the stairs that didntwork so he pushed it back. Then he went outside grabbed a carpet tried to put the carpet underneath the washing machine that it went down my stairs, broke window, dented my walls, chipped, the paint my stairs, and now they are not answering our phone calls and said that they were gonna replace the window that a claim was filed, but wehave not heard from them since Thursday, so I am reaching out to you guys to see if theres anything that you can do to help get through to them to get my window fixed and everything else that he damaged about $1000 and damage the window is about 700 and then the walls in the paint. This all couldve been eliminated if he wouldve listened me.

  

  Business Response

  Date: 02/24/2025

  *******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our Regional Manager has had the opportunity to discuss with you your concerns and our ***************** is working with you toward a resolution.  We apologize for any inconvenience this may have caused during the process and truly appreciate your understanding. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

• Initial Complaint

  Date:02/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ****** online on a first payment on a fridge that was supposed to be delivered by the local store. They said it wasn't in stock, and I never heard from them or my money again. Every time I tried to contact them via. phone, email, chat or whatever other manner ended in "Someone would get back to me" who never did. And again I tried to contact and had to go through the whole story from the start, and again, someone would get back to me. **** forward to today (2/15) and I actually need a new fridge, so I tried again. Maybe I could that credit, you have had use of, all this time - and yet again "someone will again get back to me next business day" (which is in 4 days because of long weekend).THIS HAS BEEN GOING ON FOR OVER 2 YEARS (26 months).So let me see.... Ill do some of your own math....Amount Aarons Owe Me Using Their Own Rent-to-Own Pricing: Base Lease Cost (2.5x Retail, Monthly Payments): $520.00 Sales Tax (7% on $******): $7.88 Transaction Fees ($5/month): $130.00 Total Owed to Me for Leasing My Cash: $657.88 Aarons, if you applied your own rent-to-own terms to my $******, you owe me $657.88 after the last 26 months.Seems fair, right? When is my fridge arriving?

  

  Business Response

  Date: 02/19/2025

  *****,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our records indicate that we have made multiple attempts to contact you regarding your concerns; however, we have been unable to reach you.  We kindly ask that you please reach out to us at ************** so that we may assist you.

  Kind regards

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented to own a electric recliner in March of last year. Then about a month later rented to own a electric bike. Each product has a lease saying they do repairs and if they have to take it they give you a loaner while making payments. In August the off/ on switch for the bike stuck on. Which made it drain the battery alot faster. At this point the manager was *****. He said he would pick up the bike and try to find someone to fix it. Then calls says he can't find anybody to work on it so he wouldn't pick it up. Lots of calls back and forth still no one to fix it. We are to the end of October beginning of November and ***** hasn't called. I call him. My account is current because it's on auto pay all this time. When I call I ask for *****. They say he is no longer the manager it's ******* now. So she processed to try and get the bike fixed. Says she's gonna take it by Chicago to a store that has someone that can fix it. They pick up the bike and drop off a loaner. The loaner is a return that they didn't even charge to see if it was safe to ride. And the past owner wasn't nice to it. It was rode one time and the chain comes off and derailer got all Bent up. I call ******* and she said they didn't check it out at all. Said they don't have any more bikes because they don't rent to own them anymore. Finally I got fed up and called the corporate office. I have 2 different tickets created by corporate. They tell me they shouldn't of rented to own it to me because they sent email 2 years ago to stop renting them. A regional manager **** calls says for me to look on ****** find the bike and send him a screenshot and they will by it. He said he looked and they are $500-600. I look on Amazon and the bike we have is $1300. But that's not the only problem. If I get another bike who will repair it I tell him. More to the story but running out of room.

  

  Business Response

  Date: 03/12/2025

  *******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our ********************* Team has had the opportunity to discuss with you your concerns and is working with you toward a resolution. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 22929926
  
  I am rejecting this response because:
  Nobody has gotten ahold of me since I filed this complaint. Nobody is trying to solve the problem!! So this response makes no sense. I need someone to address the problem not blow it off. And thats what has been done this whole time. 
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 03/17/2025

  *******,

  Thank you for bringing this to our attention. Our Regional Manager has attempted to contact you to address your concerns but was unable to reach you. We kindly request that you return their call at your earliest convenience or reach out to your local store so we can assist you further.

  Kind regards

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 22929926
  
  I am rejecting this response because:
  **** called me from the sterling store at 415 Friday.I called back at 1015 Monday. ******* the manager said she would send him an email to call me. Ive heard nothing from him.  I have no way to get ahold of him.  I have to answer back per bbb in a timely manner or they close my case. So again Ive rejected this. 
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 03/26/2025

  *******,

  Thank you for bringing this to our attention.  Our team is currently investigating the matter, and will update you on our findings as quickly as possible. We value your business, and appreciate your patience and understanding during this process.

  Kind regards

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 22929926
  
  I am rejecting this response because:
  Thank you please keep me updated 
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 04/03/2025

  *******,

  Thank you again for your patience as we continue to investigate this matter. Our ********************* team is still actively working toward a resolution, and we will share an update with you as soon as possible. We sincerely appreciate your continued understanding and want to assure you that this remains a priority for us.

  Kind regards

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 22929926
  
  I am rejecting this response because:
  They are still trying to figure things out!
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 04/09/2025

  *******,

  Thank you again for your continued patience throughout this process.  Our Regional Manager has had the opportunity to discuss with you your concerns, and we are pleased to confirm that the amount you previously paid toward the bike has been successfully applied to the recliner. As a result, your agreement has been marked as paid in full.  We appreciate your cooperation in resolving this matter and are grateful for the opportunity to serve you. Should you have any further questions or need assistance, please dont hesitate to reach out.
  

  Kind regards

  Customer Answer

  Date: 04/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Utica NY Aarons store sent an email with personal, and financial information and identifiers regarding 56 other customers and myself to each other. The information was meant to be individual and was personal. The store has elected to no answer phone calls or emails regarding the matter, intentional or not. Unfortunately the information leak is irreversible and damaging

  

  Business Response

  Date: 02/27/2025

  Mr. *****,
  
  Thank you for reaching out to us.  We have communicated with all recipients of the email in question and provided an explanation to each customer as well as a resolution.  Our records indicate that you received this explanatory email.  Given the circumstances of the incident, we believe the incident has been resolved. As we stated in the email, if you have additional questions,you may contact your local store. We appreciate you being an Aaron's customer.

  Kind regards

• Initial Complaint

  Date:02/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is with Aarons Furniture located at ********************************************************** . I have a rent to own agreement with them for a Frigidaire stove , I made my monthly payment on December 6th 2024 , and was given a receipt for the payment for the amount of $170.08 . The store then called me and said they didnt receive payment for December , to which I replied I made the payment and I have a receipt but they wont acknowledge the payment. So I asked them to pick up the stove I no longer wish the keep it . They are refusing to pick up the stove and are trying to charge me for December again and now January. I do not want the item, I want out of the contract and to return the stove with no payments owing, as I have been trying to return the item since December 10 2024 .

  

  Business Response

  Date: 02/10/2025

  ******,

  Thank you for your patience throughout this process. We have successfully retrieved the merchandise, and your agreement status has been updated to reflect the completed return.  Your customer service reference number is: HSC1462346.  If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards