Complaints

This profile includes complaints for Aaron's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Aaron's has 1717 locations, listed below.

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• 

  Aaron's

  400 Galleria Pkwy SE STE 300 Atlanta, GA 30339-3182

  
• 

  Aaron's Rent to Own

  940 Schillinger Rd N STE 2 Mobile, AL 36608-5214

• 

  Aaron's Sales & Lease

  105 Scouting Cir Troy, AL 36081-2540

• 

  Aaron's

  1725 Ashville Rd Leeds, AL 35094-7556

• 

  Aaron's Rents

  721 9th Ave N Bessemer, AL 35020-5305

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reported this before.. It was resolved, but now the store manager is doing it again. He keeps messing with my payments and stealing. I have a tax fee of 11 something dollars, I have an on home visit fee, that never happened, 11 something dollars. My taxes are ****. This stores steals from all of their customers. I want my money back. Then July payment is missing.

  

  Business Response

  Date: 09/12/2022

  Thank you for sharing your concerns. Your feedback was shared with the local store manager and area manager for review and response. 

• Initial Complaint

  Date:09/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ottoman storage couch from Aaron's on September 4th for 1 cent and when I called a few days after I placed the order they they told me it takes 10 to 21 business days okay cool so when I check the status of my order it said it was being shipped I called the office to ask them is like what's the date that my stuff is going to come he told me it takes 10 to 21 business days I said but you said the same thing the other day on the phone so I'm just trying to pinpoint when my stuff is going to come so my kids could be in the house of receiving my order so he proceeds to tell me this is store policy this sanitary but like with an attitude and being nasty and rude so I called corporate made a complaint to corporate they gave the number to the regional manager and the regional manages to come on the phone talking about oh we got to give it to you at retail price because the store manager has preference to treatment of what customers can get what and he can cancel all this internet I ordered that for my grandmother who's coming out of the nursing home to come visit her apartment that I'm staying at so I was really designing her apartment I was going to order multiple things from Aaron's in a regional manager whose name is tyquan his number is hold on man who said he was a regional manager named ******* number is ************ retail price or just pay out right for it I think I should be giving it by **** like I was going to get it on sale this young man in the regional manager both was very difficult and doing business Havanese unprofessional uncouth individuals working in your office giving customers attitude when they ask you simple questions this is how Aaron's run now and I made an email to the corporate and made a complaint too so what can be done to resolve this issue why can't I be given the couch at retail price he goes behind my back cuz I told him I'm going to reporting the corporate and cancel my order and then the guy is super seati

  

  Business Response

  Date: 09/09/2022

  ****************, 

  Thank you for your feedback. After review of your account, our records show your online order was cancelled and your once cent (to get the account started) was refunded to you. If you would like to do business with Aaron's, I recommend you visit a local store in your area. 

• Initial Complaint

  Date:09/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a side by side refrigerator from this company. When it was delivered the delivery guys dented the doors. We called the company when it happened and was told they would get us replacement doors. It has no been almost a year and everytime we call its always the same thing that their waiting for their general manager. We paid quite a bit for a fridge to be damaged and not fixed.

  

  Business Response

  Date: 09/12/2022

  Thank you for sharing your concerns. Your feedback was shared with the local store manager and area manager for review and response. 

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a ps5 from Aarons and I have not had it with me or at my home my son brought it to his dads since his dad went to rehab I told them I have no way to get the ps5 and they knew this I was at work on sat Sept 3 when my son who is 12 was home Aarons knocked at door hid who they were by parking out back and not making themselves visible through perp hole my son answered door and the man ***** MANAGER ADKED IF THEY COUKD SEARCH THE HOME FOR THE ps5 after I already spoke with them and said it was not at my home my son told them no and they proceeded to press him and ask questions he is 12 years okd it made him uncomfortable and he was nervous cuz they wanted to come in my home with no adult there this is not ok

  

  Business Response

  Date: 09/20/2022

  ************, thank you for your feedback. I have forwarded your comments to the area and store manager for review and response. 

  Customer Answer

  Date: 09/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase with Aarons about a year and a half ago. Recently my wallet was stolen and I was unable to make a payment on time so I contacted the office and let them know the payment would be handled the following Monday - which they were okay with. A day later a representative showed up at my mothers house, not the address I reside at, and the man at the door threatened my mother. He said she needs to come up with the money "or else". When I heard about this I called the store and spoke to the account manager. He was the same man who made the threats and began berating me. He told me that he was allowed to call me once every thirty minutes (which he did), and show up to my house whenever he wanted, because I had violated contract by being late. There was nothing to gain in speaking to this man as he cursed at me, made threats towards my mother again, and denied any previous arrangements that were made in regards to the account. I then called customer service who put me in contact with the regional manager. He was sincere in his apology, but was supposed to follow up with me once the issue was handled and he failed to do so. While waiting for the return call from the regional manager I received another threatening call from the account manager located in Perth ********* this call I agreed that he should just take the furniture back, as we would no longer be doing business. We agreed on a time, and since I now live out of state I agreed to bring the furniture to my mothers address for pick-up, as long as they did not actually go onto the property - my mother was very shaken by the threats at this point. I rented a u-haul and went to the agreed address, but Aarons never showed. I made many attemps to call, and not only are my calls not being answered but I am not allowed to leave a message. Since then I have called once a day hoping to reach someone, and even followed up with customer service who can not help me. We do not want the furniture,.

  

  Business Response

  Date: 09/07/2022

  ****************, 

  Thank you for your business. I have forwarded your concerns to the regional manager for prompt review and response. 

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At 2:24 p.m. on September 6, 2022, I received a phone call from Aarons ******************************** asking if I knew or was a relative of a certain person. The person's name was unknown to me. I asked the caller why Aarons was calling asking me about this person. They responded that the person had an account with them and they were calling anyone that *** be acquainted with him. The caller confirmed all she had was a name and phone number of people to call. My concern is regarding privacy. What algorythim did Aaron's use to suggest that I was connected with this person? How did they get my name and my phone number? One can only assume that the person in question has defaulted on thier rental agreement, but how is it good business practice to haphazardly call unsuspecting people about who they do or do not know? Gathering my personally identifiable information to question me about someone else is not OK.

  

  Business Response

  Date: 09/07/2022

  Ms. *******,

  Thank you for your feedback. Please provide more information so that I can properly redirect your concerns to the correct department. Do you have the call back number or first and last name of the person Aaron's was attempting to locate?

• Initial Complaint

  Date:09/05/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aarons in ************ on Northfield. I would never ever purchase anything from Aarons again. And if anyone else do I wish they wouldn't. A big ripoff. And the black guy there is a smartass.

  

  Business Response

  Date: 09/07/2022

  **********************,

  Thank you for being an Aaron's customer. Your feedback has been shared with the the management team of the store you mentioned.  

  Customer Answer

  Date: 09/13/2022

  I wasn't satisfied with the guy that pick the fireplace and range up.  He's the black guy that everyone's has been complaining about.  My husband said he tried to be smart.  And he works for Aarons in ************ on ********************.  I think they need to get rid of him.  That's why I'll never go back to that store ever because of him

    He needs to be gone.

• Initial Complaint

  Date:09/02/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a problem with Aaron's since I got them back from hurricane *** the are i'm unprofessional, rude and very much harassment. I have called the regional office more than 6 times nothing had gotten done I even asked to be moved out of the local store to another near by and still nothing

  

  Business Response

  Date: 09/07/2022

  ******************, 

  Thank you for your feedback. Your concern has been forwarded to the general manager for review and resolution. Please hold for a response to your concern.

   

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 02.13.2022 I purchased a washer/ Dryer from Aaron's ************************************************************** ************** My payments of ****** are deducted from my account every 1st of the month. However, since my pay period changed from weekly to semi weekly 8th. and 23rd of the month I paid my September 1, 2022 payment on August 23, 2022 upon paying my bill, I explained to the young lady at the store that the payment was for September 1, 2022 payment and to notate that in their system, so they would not be double charging me or taking another payment out on September 1, 2022. She assured me that would not happen, because the payment made on 08.23.2022 was showing on my ledger as paid for 09.01.2022. I checked my account on 09.01.2022 and notice they had charged ****** on my card. I Immediately contacted the store and spoke with a ****** who assured me that he would reverse the payment. However, I contacted my bank and was told they did not see where the payment was reverse and I would have to wait 3 days to see if it will be charged. I contacted Aarons and told them I needed my funds because I had other bills coming out and without that money; my over will be over drafted. They said there was nothing further they could do to resolve the matter. First, I'm upset because i was lied too, second, it Aarons drafted it out they should be able to reverse the draft. Third, my account without those funds will be in the negative. Bad Business Practices.

  

  Business Response

  Date: 09/07/2022

  ************************, 

  Thanks for your feedback. Your concerns have been forwarded to the area manager of your store location for review and response.
  

  Customer Answer

  Date: 09/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  La;*******************************

• Initial Complaint

  Date:09/01/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a washer and dryer as well as bunk beds from Aarons in *****. I called back in march to pay off my remaining balance of both leases. I spoke to Buch/**** and he gave my the total for both leases and I paid them in full. He confirmed the payments and said I had a $0.00 balance. The next month I was charged for both leases totaling over $260. I called and spoke to buch/**** again and he confirmed that he took the payment I made and then lied about the balance. I asked for paperwork to show I still owed that balance, he never sent it and has still denied my refund of the wrongful charge. And now all my phone called get ignored or blocked. I would like the full refund owed to me for the wrongful charge.

  

  Business Response

  Date: 09/20/2022

  Thanks for your feedback. I have forwarded your complaint to the store's general manager to do an accounting review of your account and respond. 

  Customer Answer

  Date: 09/20/2022

   
  Complaint: 17811417
  
  I am rejecting this response because:
  The company didnt respond with any solution. They simple said they would look into it. I would like a resolution. 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 09/28/2022

  ********************,
  Thank you for being an Aaron's customer. From my review, the general manager reached out to you and addressed your concerns. If you have questions, please back out to the general manager of the store. We now consider the matter resolved. 

  Customer Answer

  Date: 09/29/2022

   
  Complaint: 17811417
  
  I am rejecting this response because they over charged me and know that they did. I would like the recorded phone call between me and Buch from when I called to pay off my full balance in march. 

  
  Sincerely,
  
  *******************************