Reviews

This profile includes reviews for Floor & Decor's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Floor & Decor has 74 locations, listed below.

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  Floor & Decor

  2500 Windy Ridge Pkwy SE Atlanta, GA 30339-5677

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  Floor & Decor

  1200 Ernest W Barrett Pkwy NW Kennesaw, GA 30144-7557

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  Floor & Decor

  6681 Stanford Ranch Rd Unit 631-1 Rocklin, CA 95677-2644

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  Floor & Decor

  8415 Lockwood Ridge Rd Sarasota, FL 34243-2931

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  Floor & Decor

  1690 Northeast Expy NE Brookhaven, GA 30329-2003

Review Details

• Review fromLauren M

  Date: 09/02/2024

  1 star
  We came to floor and decor to get a prefab granite countertop, like we have in the past. We have always used our vehicle with signing a release of liability to pick up the countertops, but this store wouldnt allow it. After explaining our process, they took the money for the countertop but afterwards wouldnt load it. They also wouldnt refund the money same day so I was out $400 until my bank decided to refund it. *** the manager kept stating that these were company policies but refused to show me the policies, and obviously they were false because we have done this multiple times at other floor and decor stores. Very displeased with the customer service and will not be returning.

• Review fromBrandi A

  Date: 07/23/2024

  1 star
  How you stay in business is beyond me, I thought that a well known and nation-wide institution could be trusted to sell an at least half-way decent product but absolutely not. We bought the most expensive "Luxury" vinyl plank flooring available in our local warehouse which boasts a "lifetime" warranty and also boasts 100% waterproof. WHY ON EARTH IS MY FLOOR BUCKLING AND EXPANDING AFTER A SMALL LEAK THAT WAS WIPED UP AND DRIED WITH A FAN IMMEDIATELY? Not to mention the plethora of scratches all over the place (after the ridiculous salesman made a spectacle of himself supposedly trying to scratch up the display piece with a boxcutter) which I now realize was some kind of ridiculous theatrical performance. I want my money back. Oh and that includes the $500 roll of protective underlayment I bought to ensure any warranty claims would be a non-issue.

• Review fromNanci M

  Date: 06/30/2024

  1 star
  I've purchased flooring here several times, for a house and a condo I own. I never had a problem until I tried to return flooring that was not acceptable for what I needed. When I get the flooring to the place, I open it up and lay several pieces out to make sure it' the right look. Did the same for this project and didn't like it so I returned it. They don't accept open boxes, not installed pieces, any open box! How can you tell it's good unless several pieces are laid out and viewed in different spots? Is it because I'm a female? I feel cheated. I found a better product at ********** who will accept any return, even opened (not installed!) boxes. I know who will get my business this summer, my many neighbors too.

• Review fromStacy H

  Date: 06/17/2024

  1 star
  We purchased ******* European Brushed Oak flooring at $13/sq foot. It was recommended by F& D over other products due to the Colorado climate. We used the recommended installers, "Installation Made Easy", used the recommended glue down process to prevent cracking and warping, we seasoned the floors for 8 weeks prior to install. We then noticed after about 24 months, that three boards, all adjoining were cracking through the entire board. We contacted Floor and Decor, we were told to obtain an independent inspection, by their recommended inspector, Qwest for $450, then told to get the installer to quote the repair. Flawless Floors, $1,200. We were then told that the damage was "site related" and offered a free box of flooring for $247 but only after signing a Release of liability for the entire floor. ($30K worth of materials and labor). How are these people still in business????

• Review fromjaime v

  Date: 05/30/2024

  1 star
  Compre 10 Cajas de tile .en la ******************************* CA. i uno de los tiles salio Quebrado fui a que me lo cambiaran able con el manager I le di el recibo de compraI el manager fue a revisar las cmaras aver si yo lo abra comprado despus de un buen rato regreso i me dijo falsamente que el tile ava **** mal cargado en la camioneta ,que el tile sala fuera de la caja . Esto es mentira ya que un trabajador de floor and decor me ayud a cargarlo .el tile estaba cargado en la caja i parte del tailgate de la camioneta. Creo que me descrimino por que mi ingls no era muy bueno i me vio todo sucio. Por que andaba trabajando . Yo e comprado mucho tile en la ******************************* I nunca ava ****** problema para cambiar tile quebrados. Pero cuando un manager va a revisar las cmaras para cambiar un simple tile uno solo un solo yo creo que ese manager tiene un problema.mas bien floor and decor tiene una problema con ese manager por que yo no regreso a *** tienda

• Review fromMonike W

  Date: 04/18/2024

  1 star
  We purchased Forest Oaks grey colored laminate flooring for the purpose of being able to hold up to our dogs' paws and was advised by the consultant in the store that this was the perfect product for my expectations, also for maintenance was recommended to use only water and a mild soap such as **** which I have only used since these floors has been installed. However recently I have noticed scratches appearing wherever my dog walks and thus reached out to Floor & Decor's customer service in regard to the issue since the product clearly states scratch, stain, and fade resistant with a 25-year warranty. It's only been just at 4 years, and I was told by a ************************************ that although the product states scratch resistant, they are really not her words exactly. This is false advertisement on several levels not only the product itself, but the consultant sold us this flooring with scratch resistant being the primary purpose and advising of the warranty and to just be shoved off without even a consideration for this is just absolutely disgusting. I have reached out to my attorney in regard to this has this is completely false to do this to their customers. I will never shop at Floor & Decor or recommend them or their products to anyone else again.

• Review frombrandon c

  Date: 04/16/2024

  1 star
  I was a former employee at the ******** store ************ *******, I was let got do to upper management miscounting points (they have a point system for lateness or tardiness) I was let got with only having 7 points their point system goes to 10, at the time of my "let go" other employees had 10 plus points and they still have their jobs, I was used as a example, I was for 3 yrs minus 8 months of me leaving due to personal reasons, HR informed me that after 6 months I can reapply,but in the past it was always 6months

• Review fromAngela S

  Date: 04/12/2024

  1 star
  Beware and consider the multiple reviews warning about dirty return policies from this terrible business. There is a 90 day return policy, which is ridiculous for a business selling items used in home renovations. That being said, I attempted to return items after this date in perfect sellable shape and with my online receipt. The worker at check out attempted a return and then said we could get store credit. We agreed but she was then unable to process. Instead of saying, you can't return, she suddenly handed us a receipt with a phone number for ***************. We reloaded everything back into the car and I had to wait until Monday to call. I had no idea what these people were talking about ... after multiple calls, they told me my return is denied but I should enter a "dispute" by email. I did so then did not hear back for 4 weeks. I called two consecutive weeks more in a row, with them telling me to call back again, and on the 6th week, I got an email that might as well have been gibberish. I called again and they said, "you returned outside the return window so it's denied." All that for the same (lack of) answer as on day one. I have never felt more disrespected by a company. I am a physician who, like all everyone other hardworking citizen, DOES NOT HAVE TIME FOR GAMES. Also, *************** is the most confusing middle man out there; I still have no idea the intent of this company and they utilize the last 4 digits of your driver's license and a long ticket number to look you up. So every time you call you need to get your driver's license out just to have them tell you words that make no sense. Floor & Decor does not care and will not be receiving any more of my money. Please save yours as well.

• Review fromKevin K

  Date: 03/29/2024

  5 stars
  My wife and I went here from a recommendation. It was obvious when we arrived we had no idea what we were doing. As soon as we walked in we were greeted by just a wonderful lady. We told her what we were interested in and she politely and professionally took us to what we were looking for. (I did not get her name, unfortunately.) She turned us over a young lady named *****, which is why I am writing this. She was absolutely fantastic. She was patient, professional, friendly and stayed with us from start to finish. I couldnt find another venue to show our appreciation. I hope this gets to her and management. ??

• Review fromFrances J

  Date: 02/21/2024

  1 star
  Disappointed in **** and Decor closing out several complaints about a defected possible toxic problem with a Cayenne Wood Plank Porcelain Tile. A **** sq ft flooring was purchased from **** and Decor and installed throughout our condo. Its like a black die coming through the Cayenne Wood Plank Porcelain Tile. We cannot walk without shoes for our feet would be black. After steaming and scrubbing it continues to come thru the tile. **** and Decor wouldn't even send an expert out to test or examine the floor. We pleaded and time after time they denied and closed case. A Cayenne Wood Plank Porcelain Tile floor was purchased five years ago from the previous owner, which before our closing of our Condo they completely renovated and left us all the receipts from flooring to appliances incase of any problems. They paid approximately $25,000 to have the whole Condo done with Floor and Decor flooring. **** and Decor said we were not the original purchasers even though we had the receipts and name of original purchasers which they could see it was the same address. A plea to BBB for help or direction.