Complaints
Customer Complaints Summary
- 91 total complaints in the last 3 years.
- 20 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/19/24 I purchased a voucher in the amount of $28.95 for *******************. On 5/17/24 I purchased a voucher for *********** Grille. Both were purchased through the online company Sweet Deals. On May 10, 2024 I reached out to their online support department to let them know I still hadn't received my vouchers in the mail (in the screen shots you will see they both say they will be shipped via mail). A rep responded within a day or two stating that "they were emailed" and to check my Spam folder. I did and there was no voucher, nor was there supposed to be since it clearly stated at time of purchase & confirmation they would be sent via mail.I had the same issue on 5/17/24 when I purchased a $28.95 voucher for *********** Grille. No voucher via email or mail & no response from customer service despite outreach attempts on 5/24/24 & 6/10/24; therefore, there has been no part on the company to resolve the issue since they have only responded one time and the information they provided was incorrect.I would like a timely refund or replacement for these items as it's not been close to 3 months that I've paid for 2 items that I have not received.
Business Response
Date: 07/08/2024
Hi *****,
We're so sorry to hear that!
We would love to reissue the missing items for you ASAP and have reached out to you via email directly requesting confirmation on the mailing address.
Once provided, we can get these certificates sent out again so that you may enjoy your purchases!
We greatly apologize for any inconvenience this may have caused and look forward to resolving this matter for you.
Kind regards,
Your incentRev Customer Support Team
Customer Answer
Date: 07/08/2024
If possible, can we keep the claim open until the replacement certificates are received? I did receive a response from them finally and sent them all info requested for replacement. Thank you.Initial Complaint
Date:07/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ky3 (local *** affiliate Springfield MO) offers a Deal of the Day, usually for local businesses/products, etc. A new offer every day is advertised on air and social media and email. On 5/23/2024 I purchased an offer: Shepherd of the Hills Shepherd of the ******************** 2 for 1 admission to Shepherd of the ******************** ($50 value!). I purchased 4 2 for 1 admission tickets for $100 plus a handling or postage fee of $10. I received 4 1 admission, which is no deal, I should have received 8 tickets. My disappointment lies in only being able to correspond by Email, upon my initial email, I was told it could take 10 business days to respond. They did respond initially on 5/28 and after several back and forth messages acknowledged 6/8 they are aware there was an issue. They have not refunded or filled my order. I did reach out to my credit card company and they are also reviewing. Mistakes happen and I do understand, the reason for my complaint is the customer service or fixing the issue does not seem like a priority. The KY3 Deal of the Day is every day so this company is advertising through tv, social media and email with offers from local businesses and yet they have limited accessibility to resolve a customer issue. This is concerning to me and not a good business practice. I would like the merchandise I paid for or a refund. I have all the Email correspondence available if needed.************************************************** ********************************************* ************************Business Response
Date: 07/08/2024
Hi *****,
We're very sorry to hear that you did not receive your full order of 8 tickets to Shepherd of the *********************
We are having the missing tickets mailed to your address ASAP and apologize greatly for any inconvenience this may have caused.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:06/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on June 3 and have not received. I have contacted them and was told to check my junk/spam email however I never received my order. The website says multiple things. One says it will be and email from Ticketmaster and another says I will be sent the certificate in the mail. The event is coming up soon. There is no phone number to contact company and I havent received resolution via email.Business Response
Date: 07/02/2024
Hi ***,
Apologies - it seems there was a delay with getting these sent out.
The market confirmed that they finished sending all digital tickets out at 5:33p EST last Thursday, 6/27.
Please be sure to check your spam and junk folders for these tickets, if not found in your inbox.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
~Your incentRev Customer Support TeamInitial Complaint
Date:06/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction took place on June 19th 2023. I called my credit card company *********** when I noticed a cash advance fee appeared along with the $68 charge on my credit card statement. I called my credit card company and they informed me that the vendor treated this transaction as a wire transfer resulting in me being charged a $10 cash advance fee in addition to the $68 I paid for the product. The company did not inform me prior to purchasing the product that this would be considered a cash wire transfer transaction. I demand that this company pay me back for this $10 fee as they did misrepresented the transaction as a credit card transaction when in fact it was a money wire transfer. Shame on this company for their shady and deceptive business practices.Business Response
Date: 07/02/2024
Hi *****,
We deeply regret the charge applied to your account labeled as a "cash advance fee."
This occurrence was an unexpected issue stemming from our banking institution, that was totally beyond our control.
Rest assured, the amount in question will be refunded to your account within the upcoming 10 business days.
Should you require additional support, please do not hesitate to contact us at halfoffhelp.com
Warm regards,
Your incentRev Customer Support TeamCustomer Answer
Date: 07/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:06/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 3 gift cards and did not receive them. I emailed the company and asked about them and they sent me 2 of the 3. I have continued to ask for the 3rd one and have never received it and now they will not respond to **** told them I would like a refund now since it has been so long and it was a gift for someone. I am missing a $50 gift card for Port City Brew. I have attached my email communication.Business Response
Date: 07/02/2024
Hi ****,
We greatly apologize for the inconvenience this may have caused.
Unfortunately, there was a glitch within our system at the time of your purchase which caused issues with certain orders not populating correctly.
We have refunded you for the ********* Brew Card and you should see the funds returned to your account within 3 to 10 business days depending on your banking institution.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind Regards,
Your incentRev Customer Support Team
Initial Complaint
Date:06/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Orlder a golf card from Rock 102 and Lazer 99.3 & 98.5. If was ********* Card South. They charged by credit card on 4/30 for $94.73. Contacted them they never got back to me the ticket number is ****** from IncentRev, **** They said they would get back to me in 10 days it's been over that. Still have not received the golf card.Business Response
Date: 06/17/2024
Hi *****,
Apologies - It looks like this order has been submitted for reissue today.
We're sorry to hear that the original order did not arrive, however, the reissued order is being mailed out soon!
We apologize for any inconvenience this may have caused.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:06/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 2 tickets for the ************** at **************** and Gardens- ******** on April 23, 2024. My credit card was charged *****. I have not received the certificates, I filed a complaint twice with them and no resolution. They do not have a number to call. I checked my spam and trash boxes and I don't have anything. Please help. thankyou!Business Response
Date: 06/17/2024
Hi *****,
We're sorry to hear that.
We have just emailed these vouchers to your email directly.
We apologize for the inconvenience.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:06/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 2 sets of BOGO gift certificates for Bagel on Pointe on April 26thand they were never delivered by Sweet Deals Company.Business Response
Date: 06/17/2024
Hi *****,
We're so sorry to hear that.
We show that these vouchers were purchased under another email address: ***********************
The vouchers can be found in your online Sweet Deals account, and they have also been emailed to you recently for your convenience.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:06/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 05/19/2024 10:04:46 and again at 11:24:11, I purchased 2 sets of - BOGO: BUY ONE 100-PACK OF **** AMERICAN FLAG FOREVER STAMPS, GET ONE FREE at $68 each, my credit card was debited immediately and a notification was sent for the order received. The next day, 5/20/2024; I received a shipping notification stating that a label was created and a tracking number - **** tracking #: 9400111206239928191017.As of 6/7/2024, I have made multiple attempts to rectify the issue seeing as my orders have gone beyond the 10 business days to yet be received. Order numbers:********* - $68.00 ********* -$68.00 I have filed multiple disputes through **** for missing package, through to IncentRev and SweetDeals. After not receiving responses in my filed claims, I decided to check BBB and to my dismay, many others have noted on BBB the same file complaint for the purchase of the same product!I have asked for a refund multiple times, noted below from SweetDeals (IncentRev):6/7/2024 9:37am EST, ticket #:395639 for order numbers: ********* and ********* 6/11/2024 1:11pm EST; ticket #:396048 for order number: ********* 6/11/2024 1:00pm EST; ticket# ****** for ********* I want a refund for product ordered and never received credited back to my original payment in the amount of $68 for each order ********* and *********, equaling a refund total of $136.00!I have placed a dispute with my credit card company for merchandise not received!Business Response
Date: 06/17/2024
Hi *******,
We're very sorry to hear this.
We're showing that one of your stamp orders is out for delivery today!
We have requested the tracking info from our vendor for the second order, which we will provide direct to your email once received.
Please note, we make every effort to process and ship orders within 7 business days.
However, since your order is shipped pre-paid, the service level and carrier are determined to be the most economical by our vendor.
The actual delivery time once shipped is based on the carrier's service standard.
We apologize for any inconvenience.
Kind regards,
Your incentRev Customer Support Team
Customer Answer
Date: 06/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:06/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/3 this company listed a deal to get 1/2 off admission to a local animal park. I attempted to get this deal but when I tried to process the payment it said I was blocked, so I tried a different browser on my phone and was blocked again. I then get on my computer and attempt to purchase on that thinking that using my phone was the issue. It wasnt. I then noticed a few days later that I had 4 charges of $47.90 each. They were processing at that point - I figured that would fall off since the transaction did not go through. I was wrong and the payments have been posted for a month now. I did reach out to the company and after 10 days they told me to wait as they were probably still processing and not posted but that they saw no transactions on my account. I waited a few more days and responded to them letting them know that the charges were still in fact on my account and I provided them when additional information they requested. I have yet to hear back from the company and it has been almost 2 weeks.Business Response
Date: 06/11/2024
Hi ********,
We're sorry to hear that!
We have refunded these erroneous charges back to your account, as they do not appear to correspond with successful orders placed.
We apologize for any inconvenience this may have caused.
If you may need additional assistance, please reach out to us at halfoffhelp.com
Kind regards,
~Your incentRev Customer Support Team
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