Complaints
Customer Complaints Summary
- 91 total complaints in the last 3 years.
- 20 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased tickets, I was told my purchase did not go through but the money was taken out of my account ****************************, 14 days later I have no refund and nobody is responding to my communications with this company
Business Response
Date: 06/11/2024
Hi ****,
We're sorry to hear about this!
We have refunded that erroneous charge back to your account, as it doesn't appear to correspond with a successful order placed.
We apologize for any inconvenience.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
~Your incentRev Customer Support Team
Initial Complaint
Date:06/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 05/03/2024 14:23:25 i purchased 2 rolls of forever stamps for $68. The stamps are fraudulent and I've asked for a refund multiple times. I'm being ignored now. ******************************************************************************* **************************************************************** ******************************** Re: STAMPS - Half Off Customer Support Ticket No (#*******.Business Response
Date: 06/04/2024
Hello ******,
We're sorry to hear this.
We verify our vendors and weve sold thousands of the stamps without any issue. They are not counterfeit.
The stamps are a couple of years old which may diminish the color, but they are not counterfeit nor is it illegal to resale them.
They are older forever stamps that can legally be resold for any value.
We have gone ahead and refunded your order of Stamps in good faith.
We hope that you will continue shopping with us and give us the pleasure of serving you again in the future.
Kind regards,?
?~ Your incentRev Customer Support TeamCustomer Answer
Date: 06/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Please note the stamps are fakes per USPS.
Sincerely,
***************************Initial Complaint
Date:05/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered stamps from Sweet Deals on 5/3/24. I have yet to receive them. I emailed them this morning (5/28). Ive received 5 canned responses saying the exact same thing. I want a refund. This is not the way to do business. Extremely disappointed as I hear them advertised on the radio a lot.Business Response
Date: 06/04/2024
Hi ****,
We're sorry to hear this.
It sounds like you have received your Stamps as of now, according to the email we received from you yesterday.
Apologies for the inconvenience with the slow delivery!
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
~Your incentRev Customer Support Team
Initial Complaint
Date:05/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4-20-24 I was charged ***** for no apparent reason. I did not purchase anything from sweet deals but was just charged for no reason. 11 days later I was credited the money back. Now on 5-11-24 I was charged again and I haven't even been on their site. I have purchased in the past but not within the last 3 months. I tried to contact sweet deals but there is no phone number to contact them. I filed with them but have gotten no response as to why they are randomly taking money from my bank.Business Response
Date: 05/28/2024
Hello *****,
First, I want to thank you for being such a great customer. We truly appreciate your business. We were made aware that a billing error occurred on our platform on 03/15/2024. While your order was successfully placed and delivered, due to an error by our credit card gateway your payment was not processed on the day of the transaction.
We have resolved the issue and wanted to make sure that you were made aware that the payment has since been posted to your account. Please note charges on your credit card will appear, as always, as INCENTREV HALF OFF CER.
To clarify, that charge that you are seeing in the amount of $32.90 is a delayed billing charge for the Wienerschnitzel order that was placed on 3/15/24.
We sincerely apologize for any inconvenience this has caused.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
~Your incentRev Customer Support TeamCustomer Answer
Date: 05/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:05/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 28, 2024, I placed an order (#*********) with SweetDeals/Incentrev for a BOGO of 100 US Postage stamps (2 rolls of 100stamps) and the funds were deducted from my bank account that day ($76.50). They were supposed to be delivered within 7-10 days and I gave them ample time before contacting them through a support email. After 10 days they responded with a tracking number and told me to wait another 15-30days! I would like a refund please!Business Response
Date: 05/28/2024
Hi *****,
We're sorry to hear that.
We have gone ahead and refunded your order, as the tracking shows no movement on the package, unfortunately.
You will receive additional emails with further refund details.
We sincerely apologize for the inconvenience.
If you may have any questions or concerns, please contact us at halfoffhelp.com
Kind regards,
~Your incentRev Customer Support Team
Customer Answer
Date: 05/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:05/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 3 I purchased stamps from *********************** LLC through sweetdeals.com.I get emails from the website as I was signed up through a local radio station. The site is affiliated with Cumulous Media (I believe).I have periodically received emails adverting half priced stamps. At first, I thought it was too good to be true. After months (perhaps years) of periodic advertisements, I thought that if is was a scam or too good to be true someone (BBB or ***** would have stopped the scam. Apparently not.So I purchased the stamps (200 for the price of 100). My credit card has been charged and the balance paid. I have a tracking number but the package has not been shipped (the package has supposedly been waiting for **** acceptance for 2 weeks).After my purchase, I brought it up with a family member. Their response was "I read that all discounted stamps are fraudulent." Upon contacting ****, their response was the same. Any discounted stamps are fraudulent.Please protect consumers and have sweet deals.com stop allowing fraudulent stamps to be sold on their website. If this has been done already, I would not have made my purchase.Business Response
Date: 05/21/2024
Hi ****,
Thank you for contacting us and we understand your concern.
Regarding the stamps, we verify our vendors and weve sold thousands of the stamps without any issue. They are not counterfeit.
The stamps are a couple of years old which may diminish the color, but they are not counterfeit nor is it illegal to resale them.
They are older forever stamps that can legally be resold for any value.However, we have gone ahead and refunded your purchase to resolve your complaint.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
Customer Answer
Date: 05/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:05/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered Postal Stamps 4/5/2025 haven't received anything. I paid 68 dollars for buy of 100 get one free. That's 200Stamps. Sent email 5/2/205 still nothing. I was given ticket#******. My chrg card was chrg ***** by Inventrev Half off Cert.Business Response
Date: 05/13/2024
Hi *****,
We're sorry to hear this.
We have refunded you for the missing order and further refund details have been emailed to you directly.
We apologize for any inconvenience this may have caused.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
Customer Answer
Date: 05/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:04/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 15th, I purchased 2 discounted gift certificate vouchers to *****************************. The charge showed on my account as pending, then dropped off a few days later. I DID receive the vouchers within the time period promised, however, it's almost a month later and I've still not been charged for them. I understand it's unusual to complain for NOT being charged, but I'm afraid I'll forget and the charge will come randomly at another time once the mistake is realized.I followed the "Contact Us" link on their site, and completed the inquiry form on the IncentRev site. A few days later on March 29th, I was sent the response template for someone complaining about not receiving their certificates and what the process would be for that. I emailed back again stating I DID receive my certificates but have not been charged. No response. I emailed again yesterday, April 8th, and still no response.Business Response
Date: 04/10/2024
Hi ******,
Thank you for bringing this to our attention.
We are investigating this with our bank and will be in touch directly with an update as soon as we hear back!
We apologize for any inconvenience this may have caused and if you may need additional assistance in the meantime, please contact us at halfoffhelp.com
Kind regards,?
~Your incentRev Customer Support TeamInitial Complaint
Date:04/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 2/6/2024 I purchased online 2 sets of **** tickets at $27.46 each as advertised on their website, sweetdeals.com/**********/deals for a total of $84.12 with fees.I paid them online, received a confirmation number ********* with a receipt of confirmation.Later that same day I received an auto generated email that I was getting a refund for the above purchase. I wrote back asking why all on 02/06/24. On 02/07 I received an auto generated email saying they'd get back to me within 10 business days.Hadn't heard anything and on 2/27/24 I replied again asking what's going on as I want the Indy tickets that were purchased.Finally on 3/11/24 I received an email saying "we had a system error that changed the pricing on items to an incorrect purchase amount".On 3/13/24 I responded back and asked/explained that I understand computer glitches happen, I work in the IT industry as well; however, I saw an ad online and I purchased Indy tickets for said price and I'd like them to honor that price and provide me with the tickets that I received confirmation for. This is what my company does with computer glitches, we stand behind them and honor them.I have not heard back from Sweet Deals - I try to give them their 10 business days but they are horrible at responding and definitely don't want to even try to make a resolution.Business Response
Date: 04/10/2024
Hi *******,
We're very sorry to hear this.
Unfortunately, the deal you purchased was not listed at an authorized price, which resulted in a ************ to your account.
We understand that this has caused an inconvenience for you, and we completely understand your frustration. We apologize greatly.
At this time, we are unable to provide this deal at the unauthorized price, unfortunately.
However, we have reached out to you directly with an offer that we hope does restore your faith within our company.
We look forward to hearing back from you and resolving this matter.
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:03/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought 5 certificates for a business at 30% off each, so $17.50 5. The business has since closed and I requested a refund. Was only given 2 of the 5 refunds due to the other 3 being purchased in 2021, they told me was too far in the past to credit online and would send me a paper check. Its has been well past the 12 weeks promised once approved for the check and I still have not received the money.
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