Complaints
Customer Complaints Summary
- 91 total complaints in the last 3 years.
- 20 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a travel voucher from sweet deals. I am unable to use the voucher, because ***** was flagged by the destination company. No where did it state people in the same residential area could not book together.
Business Response
Date: 03/14/2024
Hi ****,
We're sorry to hear that and we apologize for any inconvenience.
We have responded directly back to your support ticket, via email.
We are happy to refund this order, but it will need to be in the form of a paper check due to the age of the transaction.
We look forward to your response back to the support ticket and resolving this matter as quickly as possible.
Please reach out to halfoffhelp.com for additional assistance.
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:03/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am getting very poor response from Sweet Deals. They finally gave me a refund from my last complaint where I purchased two couple tickets for a wine tour and I only wanted one. Now I have a $60 credit and I can't use it. I just recently purchased an order for $60.01 and my $60 credit was not used. I reached out to support to ask them how to use the credit and heard nothing, and it has been over 10 days. I again reached out to support over email and asked them to use my $60 credit toward my order and I haven't gotten a response yet. I would like the $60 refunded back to my credit card for the order that I just initiated. Please use my $60 credit on file to initiate the refund. Thank you.Business Response
Date: 03/06/2024
Hi ****,
We're sorry to hear this.
Your order has been refunded due to the credit listed on your account and further refund details have been emailed to you directly.
We apologize for any inconvenience this may have caused.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
Customer Answer
Date: 03/06/2024
Complaint: 21376344
I am rejecting this response because: unfortunately that doesn't help me. I still see the credit on my Sweet Deals account and I still want the items that I ordered! I want a refund of the items that I just paid for, since I had a credit. So I want what I ordered plus the $60 refunded back to my credit card, and the $60 credit made $0. Why is that so difficult? Notes on the Sweet Deals account say that my order is voided! Why?! The credit was given on 2/2 and I placed the order on 2/28!
Sincerely,
*************************Business Response
Date: 03/06/2024
Hi ****,
Apologies for any confusion.
The items on your most recent order were refunded, which came to the same total amount as the credit on your account.
The items on the credited order that were marked void at the time of refund have all been mailed already, so you will still receive them. They have been marked active again, to avoid further confusion.
The credit *** still show on your account, unfortunately, but it has been used and cannot be applied towards another order.
If you *** need additional assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support TeamCustomer Answer
Date: 03/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:02/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 2/17/24 I purchased a voucher for a **** club membership. The voucher stated that it was redeemable by clicking on the voucher number URL in the upper corner. There is a voucher number in the upper corner but it is not clickable. I tried this on both a laptop and a phone and neither worked. I immediately emailed the company(they do not offer phone support) and received an automated email on 2/18/24. It said they returned emails in the order they were received and it could take up to 10 business days. Ive allowed 9 business days to pass but feel uneasy given there still has been no response for what should have been an easy email. After speaking to my husband and my bank I am concerned about the company actually being fraudulent. This was more than a 50% savings on what would have been a good deal but the company didnt provide it. From the looks of other better business complaints it seems that they are running some sort of a problem business.Business Response
Date: 02/29/2024
Hi *****,
We're sorry to hear that and sincere apologies for any inconvenience.
We have looked into this further and just emailed you directly with instructions that will help to redeem your deal.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
Customer Answer
Date: 03/01/2024
Complaint: 21364019
I am rejecting this response because:The response the company sent did not work when I tried the steps provided by them. I replied back within 30 minutes of receiving the email and have not heard back from them. I still to date do not have a working membership. And have not received a response back from them that actually works
Sincerely,
*************************Business Response
Date: 03/04/2024
Hi *****,
We're sorry to hear that.
The link we provided is working on our end, but since it is not working for you, we have provided a refund.
Further refund details have been emailed to you directly.
We apologize for any inconvenience this may have caused.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:02/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I odered "tickets" or voucher for the Hy Vee Indy Race Weekend for $350.00 plus fees and never heard from the buisness again. Phone number on my bank statement is disconnected- Venue knows nothing about this offer and radio station did not respond. Simply want the vouchers for the tickets.Business Response
Date: 02/29/2024
Hi ******,
We're sorry to hear this and apologies for any inconvenience!
The market is working on sending these digital tickets out to buyers and additional information has been emailed directly to you regarding when you should receive them.
For further assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:02/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 1/8/2024 I received an email offer from 207Deals (incentrev) for a Percussion Massager, for $29.95. I ordered one and was billed on my **** on that day. Shipment confirmation email was received on 1/15, noting to contact them if not received by 2/5/24. No shipping or tracking info was provided. The item was never received. I filed a ticket on 2/7, no confirming ticket number was provided. Responding email noted response may take up to 10 days. I responded again on 2/19, requesting a response, have had no response at all from them other then one automated email to the ticket filing. I attempted calling the business using the phone number listed on BBB. Recorded message says they dont provide phone support and directed me back to the website to file a ticket. My order/invoice number is 4245. I did file a claim with **** for a refund, have not heard back on that.Business Response
Date: 02/26/2024
Hi *******,
We're sorry to hear this.
We have refunded you for the item you did not receive, and further refund details have been emailed directly to you.
We sincerely apologize for any inconvenience this may have caused.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:02/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a **** Club membership through Sweet deals, and I received an email with a voucher. But the voucher did not work. The code did not apply and I did not receive my membership. I emailed them a ticket for the problem and I got a response back that it would be 10 business days till I would hear from someone, that is poor poor ***************** They have my money and I want it back or send a new voucher that works. I would not recommend this company as there is no customer service, no one to talk to or chat with to resolve the problem.Business Response
Date: 02/22/2024
Hi ******,
We're very sorry to hear this!
We have looked into this issue and have emailed you directly with information that should resolve this concern.
We sincerely apologize for any inconvenience this may have caused.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:02/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 2/17/24 I went on this site and purchased a voucher for $19.99 for a ********** membership. After they sent voucher via email with Sweet deals, it gave instructions to click on voucher and fill out info. The site doesn't work. I have contacted them several times with no reply.Business Response
Date: 02/22/2024
Hi ****,
We're so sorry to hear that!
We have looked into this issue and have emailed you directly with further information which should resolve this concern.
We sincerely apologize for the inconvenience this may have caused.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
Customer Answer
Date: 02/22/2024
Complaint: 21316198
I am rejecting this response because:
I have tried everything this company has sent to no avail. Cannot do anything with the message.
Sincerely,
*********************Business Response
Date: 02/22/2024
Hi ****,
We have refunded this order on your account.
Further refund details have been emailed to you directly.
If you may need additional assistance, please contact us at halfoffhelp.com
Again, we sincerely apologize for the inconvenience.
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:02/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a voucher from Sweet Deals on 5/24/2023 for $99 for an all inclusive in ********** at the ********** ************* Resort. When I went to book the stay, they tried to put me at Condo Vac (a dumpy, much less desirable resort that I would NEVER have purchased a voucher for).. Global Solutions, the travel company, acknowledged the bait and switch and refunded me the additional fees I paid for the stay, and even offered to help me get the $99 back from Sweet Deals (please see their attached email which also has my voucher number for proof of purchase). I have emailed Sweet Deals over 20 times over the past month requesting a refund (they conveniently do NOT have a phone number for customer service) and I have never received a reply. All I want is my $99 refunded to me. Thank you.Business Response
Date: 02/21/2024
Hi *****,
We're sorry to hear this.
A refund has been processed for this order on your account and additional refund details have been emailed directly to you.
We sincerely apologize for the inconvenience this may have caused.
If you may need further assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:02/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 5, ****, I purchased a voucher good for a Valentine's *** bouquet of 24 roses to be honored by the company **** Farmers. I was emailed the voucher. I attempted to use the voucher at the website of **************** as provided in the voucher. The voucher code was not accepted. I attempted several times to use the voucher, but each time it was refused. I immediately emailed their customer service department, since they offer no other way to communicate a problem. Despite the rose bouquet being advertised as a Valentine's *** gift, their customer service did not respond to me until February 14, ****, i.e., Valentine's ***. They informed me that the voucher was now working. I informed them that it was useless to me now as it was a Valentine's *** bouquet and they delayed responding until the actual day. I asked for a refund but they refused. I am now challenging the charge through my credit card.Business Response
Date: 02/16/2024
Hi ***********,
We're very sorry to hear that you've had this unfortunate experience.
We have refunded this order on your account and further details have been emailed to you directly.
We apologize for any inconvenience this may have caused.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:02/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 1/9/24 I purchased a promotional ********* $10 gift card for $8. The e-gift card was delivered to my email, but I was not able to redeem it. The process was very opaque and complicated, then it eventually said it had already been redeemed. ********* gift card support was contacted and they directed me to IncentRev/Sweetdeals. I reached out to them, but they only had an email that took 10 business days, and once received, it had not even addressed my question and clearly had not been read. The amount of money is not a lot, but I feel it important to hold businesses accountable for questionable practices.Invoice Number: *********Business Response
Date: 02/14/2024
Hi *******,
We're sorry to hear that.
We're showing that the ********* voucher was sent via email on the date of purchase, however, the eGift Card is found by following the link in the upper right-hand corner of that voucher.
The ********* eGift Card has just been emailed over to you directly, you may print or scan the barcode on your phone to pay at participating ********* stores!
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
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