Complaints
Customer Complaints Summary
- 91 total complaints in the last 3 years.
- 20 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order #**** 11/24/23 3 total offers ordered; 1 was not received: Winter Wonders event $17 + s/h $20 total Reference Ticket No: ****** 12/01/23 I followed up with several emails (12/12/23, 12/20/23, 01/17/24, 01/23/24, 2/4/24). This was a limited time event.
Business Response
Date: 02/14/2024
Hi ****,
We're sorry to hear that.
This deal was to be picked up from the Station, per the Purchase Agreement.
Since the event has passed, we have refunded you for this order and further refund details have been emailed to you directly.
We apologize for any inconvenience this may have caused.
For additional assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:02/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased voucher for 1 year **** Club membership at half price from sweetdeals.com for $25. Received same day email from ****************************************************************************************** with coupon ID and link to redeem the voucher for $0 due for **** Club membership. Order *********, coupon ID ************, however it does not work (returns "That promo didn't do the trick."). Incentrevdeals customer service ticket was submitted on their website on 1/27/2024, however no resolution communication has been received thus far, and direct phone/chat is not offered on their site.Business Response
Date: 02/14/2024
Hi ****,
We're very sorry to hear that the code provided to you is invalid and/or not working!
We have emailed you directly with a new code for the ********** deal, which has been tested and verified.
We hope this resolves your issue and we sincerely apologize for any inconvenience.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
Customer Answer
Date: 02/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:02/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint against this company for a refund of $28.75 and I also want to see if something can be done about their bad business practices. The company offers gift certificate for half-price every Thursday on a local news channel. They advertise on television and send out emails. Often times, I will be on the payment of a transaction and it will not advance for purchase. I will not get the gift certificate BUT I will have been charged for it. This has happened on numerous occasions. One time, I was charged 3 times but the certificate was never processed. This company NEVER refunds the charged amount on their own - you always have to email them and request a refund. Therefore, if someone (not familiar with their poor business ethics) did not check their credit card statement, they would pay for a gift certificate that they will never receive.You also have to email them about the charges - they offer no phone number and say they only respond to emails and it can take up to ten days. Meanwhile, I am paying interest on a purchase that I will NEVER receive.This seems like an illegal practice and should be investigated. I am also going to contact the attorney general about this. They need to update their purchasing system because I think that it can't handle the volume of purchasers when the gift certificates go on sale.Business Response
Date: 02/09/2024
Hi ******,
We sincerely apologize for any inconvenience this has caused.
The erroneous charge(s) were credited back to your account and further details were emailed to you directly on 2/7.
We are treating this issue with the upmost importance and are already implementing solutions to prevent this issue from occurring in the future.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:02/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to get my issue resolved since November 2023. I purchased a $50 gift certificate for ******* Restaurant at 50% off. I was delivered an envelope that was never sealed shut (which I still have in my possession) and contained nothing inside. It undoubtedly fell out during the whole mail delivery process. I've sent a bunch of emails to them but they never agree to resolve the issue. This is crazy, it's been nearly 3 months. I would like to have the giftcard replaced, but at this rate I would take a refund. Please see the requested info:Name: ********************************* Address: ************************ ********, ** ***** Please help me get this resolved. I am extremely disappointed at the lack of attention and respect!Name of Deal: Incentrev half off certificate for ******* restaurant Order number: ********* Order date: 11/15/23Business Response
Date: 02/06/2024
Hello *********,
We're sorry to hear that!
We have refunded this order due to non-receipt and further details have been emailed to you directly.
We apologize for any inconvenience this may have caused.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:01/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered 4 Mystery Box - Get Minimum Of $75 Worth Of Items on 12/14/2023 Jan 7, I emailed to get update, Jan 17, I emailed again to get update, Jan 22, I emailed again & finally on 1/30/2024 I got an email saying that the item was delivered. I contacted ********** & they had 1 tracking number for 4 Mystery boxes. The packages were not delivered, I do not even believe that they were shipped out! I never received any of them & this needs to be addressed and my money refunded! This is the info on my Sweet Deals account: ********* Mystery Box - Get Minimum Of $75 Worth Of Items #***H3121070491 ********* Mystery Box - Get Minimum Of $75 Worth Of Items #***H7223396471 ********* Mystery Box - Get Minimum Of $75 Worth Of Items #***H6294896088 ********* Mystery Box - Get Minimum Of $75 Worth Of Items #***H6191223158 Invoice Number: *********Business Response
Date: 02/01/2024
Hi *****,
We're very sorry to hear this.
We have refunded your order of four (4) Mystery Boxes, in which you did not receive.
Further details on the refund have been emailed to you directly.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:01/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/15/2023, I placed an order for 120 AA batteries via Sweet Deals powered by cumulus media. Order #********* for $22.49. I emailed a complaint ticket on 1/12/2024 to ***************************************** I have not received the batteries, a response, a tracking number, an email, a voicher. Not one word! Nothing. My next step is to file a fraudulent charge claim with my Mastercard.Business Response
Date: 01/18/2024
Hi *****,
We're sorry to hear that.
A refund has been processed for this order and further details have been emailed to you directly.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased two mystery boxes with an a value of ***** each, only received one and its limited contents were not worth 5 dollars. Cheap vending machine trinketsBusiness Response
Date: 01/16/2024
Hi *****,
We're very sorry to hear that you did not receive one of your boxes and that you are not satisfied with the items you did receive.
We have refunded your order for the 2 Mystery Boxes and further details have been emailed to you directly.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:01/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Forever Stamps ordered and paid for. Never received. Order was placed on 11-30-2023. No phone number operating to contact customer service. No response to emails.I expect product to be delivered or full refund. Items advertised by 207 half off.Business Response
Date: 01/11/2024
Hi *****,
We're sorry to hear that.
We're showing that this order was refunded on 1/8/23 and an email was sent to you on that date as well with further details.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
Customer Answer
Date: 01/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:12/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company practices fraud. They sell more gift certificates for hotel stays than there are rooms available at the hotel, and then tell you there are no refunds.Business Response
Date: 12/19/2023
Hi *****,
We're very sorry to hear about that.
We have refunded you for the order and further details have been emailed to you directly.
We apologize for the inconvenience this may have caused.
If you may need additional assistance, please don't hesitate to contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
Customer Answer
Date: 12/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:12/08/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am requesting a refund on the $28.95 I paid for Half Off Certificates to be used at a local bakery through an advertising promotion sponsored by a local radio station (Z95.1). All supporting documents are attached for your reference. On 10 Nov 2023 I placed an online order through the IncentREV website for five half-off certificates at a price of $28.95 to be mailed within **** days. On 17 Nov 2023 I received an email from IncentREV notifying me that my ****** Local Deals order had shipped. On 05 Dec 2023 I contacted IncentREV to report nonreceipt of my order and to request they initiate a tracer action with the US *************** On06 Dec 2023 IncentREV replied to my inquiry indicating they would not resend the missing certificates until 28 business days had passed. I replied to that email questioning the long delay for resending missing items when the ************** First Class delivery timelines are only 1-5 days.Business Response
Date: 12/11/2023
Hi *******,
Thank you for reaching out to us and we understand your concerns.
We are more than happy to reissue any orders that have not been received.
Before doing so, we must allow enough time for **** to deliver each order as the delivery times do vary.
We have reached out to you directly with next steps on this matter.
We apologize for any inconvenience this may have caused.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind Regards,
Your incentRev Customer Support Team
Customer Answer
Date: 12/11/2023
Complaint: 20977800
I am rejecting this response because:I am requesting a refund of $28.95, not a reissuance of the certificates. It has been four weeks since I placed this order and I have no confidence IncentRev will be able to deliver the certificates in time to be used over the holidays.
Sincerely,
***************************Business Response
Date: 12/12/2023
Hi *******,
We have refunded you for the order.
Additional details have been emailed to you directly.
Again, we apologize for any inconvenience this may have caused.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
Customer Answer
Date: 12/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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