We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mobile Phone Service

Cricket Wireless, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Cricket Wireless, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cricket Wireless, LLC has 629 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.12

    Average of 164 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Ashunte R

      Date: 11/24/2023

      Ashunte R

      Date: 11/24/2023

      I wish could it 0 stars. Anyways I order a *** card kit from this bogus company with the janky phone and services, I paid ***** on 10/02/23 and I received the *** card in the mail to my address. So I received the *** card and put it into my phone and soon I went to activate the *** card is was locked, they didnt set up a cricket wireless account for me, I didnt have a pin access code and the *** card was broken and defected. I went to cricket wireless on 10/04/23 and was there for 3 hours cause the young gentleman lied and said he could fix it when he couldnt and explained your company sold me a broke defected *** card offline and he said we apologize but it is nothing we could do about it. I said well can I get a replacement *** card since this one doesnt work in my iPhone 13 and he said you have to purchase another one Now why would I spent another ***** for the same exact problem to happen all over again, they really think people stupid and dont know what they doing. They are very slick and also BEWARE they SCAM and stole money out of my US BANK account when I provided documentation and proof of everything of the charges and *** card not working and me going inside of they company. I want my ***** back into my account. I never had a problem with any phone company like this one here beside ******** and Cricket wireless worst phone company ever honestly need be shutted down, sued. But it is explains why they have a major lawsuit on them though.

      Cricket Wireless, LLC

      Date: 01/26/2024

      Hi *******, this is Cricket Wireless, we are sorry to hear about your experience. Please reach out to our Support Team on ******** (m.me/cricketwireless) or ******* (@cricketsupport), where we can assist you further.

    • charlene b.

      Date: 11/09/2023

      charlene b.

      Date: 11/09/2023

      bought a phone two weeks ago and it is defective...the store where I bought it did nothing to replace it...not a cheep phone and I got no help at all. I called customer service...they said go to the original store...called the original store and they said too bad so sad go through the manufacturer which I tried to do....they said too bad so sad you will have to pay a bunch more money to get us to send a new one...Now I am stuck...I have been with Cricket for over 12 years...even recommended it to friends...definitely switching to somewhere else say bye bye to a good customer.

      Cricket Wireless, LLC

      Date: 01/26/2024

      Hi ********, this is Cricket Wireless, we are sorry to hear about your experience. Please reach out to our Support Team on ******** (m.me/cricketwireless) or ******* (@cricketsupport), where we can assist you further.

    • Valerie K

      Date: 11/01/2023

      Valerie K

      Date: 11/01/2023

      If you're willing to waste much ********* then Cricket Wireless has you covered! Bought a Cricket phone, accessories, service plan at ******** only to waste not only my $, but 4 days worth my time just trying to get it activated which never happened! I was shuffled from online support, back to ******** Cricket customer service, then to a local ******************** store, only to end up right back at ******* returning everything I purchased 4 days earlier, with exception to the "$50 service plan card, which are non refundable! Soooo, it cost me $50+ tax, to purchase a phone I couldn't activate, after dealing with every possible customer service, support, etc. available for 4 days, only to end up right back where I started 4 days earlier, with no phone still, & out $50 for a service plan that I cannot even use, & 4 days of wasted time, & still without a phone!!! I don't understand how this company can possibly still be in business with this sort of treatment of consumers, & potential customers that they have definitely lost this potential customer for ever! So if you're looking to purchase a cell **************** Do yourself a huge favor, forget Cricket Wireless even exists, unless you have much ******** to lose!!!

      Cricket Wireless, LLC

      Date: 01/26/2024

      Hi *******, we are sorry to hear about your experience. Please reach out to our Support Team on ******** (m.me/cricketwireless) or ******* (@cricketsupport) or contact one of our customer CARE specialists at **************************** ***************) or chat, where we can assist you further.

    • Allison C

      Date: 10/26/2023

      Allison C

      Date: 10/26/2023

      I have spoken to cricket on several occasions and they over charged me and refuse to refund the extra $60.00 . I am on a fixed income and that was money of the other bills. I just want them to do the right thing and give me the money back

      Cricket Wireless, LLC

      Date: 01/26/2024

      Hi *******, this is Cricket Wireless, we are sorry to hear about your experience. Please reach out to our Support Team on ******** (m.me/cricketwireless) or ******* (@cricketsupport), where we can assist you further.

    • Michel W

      Date: 10/05/2023

      Michel W

      Date: 10/05/2023

      On cricketwireless.com it gives you instructions on how to unlock your phone. These instructions are Sign in, go to Account Settings tab and select Get Code.Scroll down to locate the number of the phone you'd like to unlock.Select Request Unlock.The unlock code will be displayed on screen, as well as texted to your device. See next steps below. When you follow it's steps all the way to "request unlock" it then pops a banner on top of the website saying you HAVE to use the app. However, the app crashes. It won't open at all. I uninstalled and reinstalled the app. Rebooted the phone several times. My boyfriend's mom went to the Cricket store in *************** and they weren't able to help her either. She called twice waiting 20 minutes both times with no answer.

      Cricket Wireless, LLC

      Date: 01/26/2024

      Hi *******! Cricket Wireless here, we have contacted you to further assist you with your concern. You can also reach out to our Support Team on ******** (m.me/cricketwireless) or ******* (@cricketsupport) or contact one of our customer CARE specialists at **************************** ***************) or chat.

    • Greg M

      Date: 10/02/2023

      Greg M

      Date: 10/02/2023

      I been with this company 20 years last 3 months have not been ******** my bill login don't work I spent over a hour trying with customer service change password a few time I was told it work on there side but never worked on my side we tried till I was tired of trying now I need pay again same problem as before when I try to pay it said oops this page not found . And they are quick to tell us about a Reconnection fee, when is there websites problem? Thank you, the internet is full of people like me complaining about cricket and not being able to pay their bills.

      Cricket Wireless, LLC

      Date: 10/05/2023

      Hi *******,We are sorry to hear about your recent experience. Please reach out to our Support Team on ******** (m.me/cricketwireless) or ******* (@cricketsupport) or contact one of our customer CARE specialists at **************************** ***************) or chat, where we can assist you further.

    • Matthew F

      Date: 09/20/2023

      Matthew F

      Date: 09/20/2023

      I have been a cricket customer for a couple of years now and have never been more dissatisfied in my life. They knowingly sold me a defective phone and are trying to charge me minimally $100 to upgrade a defective device. I pay for top notch service and get less than what I pay for. If they do not fix this issue and give me a free upgrade, I will file a formal complaint with the BBB.

      Cricket Wireless, LLC

      Date: 10/05/2023

      Hi *******, Thank you for sharing your feedback with us. We are sorry to hear about recent experience. Please feel free to reach out to our Support Team on ******** (m.me/cricketwireless) or ******* (@cricketsupport) or contact one of our customer CARE specialists at **************************** ***************) or chat for further assistance.

    • Tom R

      Date: 09/17/2023

      Tom R

      Date: 09/17/2023

      1 star is to much. I have a bank statement where on 8/17 i made a payment to cricket on 8/18 my phone was shut off so i paid an additional *****. **** of which was reactivation charge. I got a text message saying that my bill was due on 9/17. There should be a ***** credit. And my phone will be shut off at midnight. I can't get any help either in stores or from customer service. I have the bank statement proving it was paid twice. And cricket does not care or will the correct thier mistake.

      Cricket Wireless, LLC

      Date: 10/05/2023

      Hi ***,Cricket Wireless is always looking to be better and do better. We are sorry to hear about your experience. Please reach out to our Support Team on ******** (m.me/cricketwireless) or ******* (@cricketsupport) or contact one of our customer CARE specialists at **************************** ***************) or chat to assist you further.

    • Marvin B

      Date: 09/13/2023

      I think this company is totally unethical. I paid cash for my phone service didn't work at home(data) went to a different provider they refuse to unlock my phone unless I'm with them 6 months. So I can't do anything with it ever.

    • Michael M

      Date: 09/10/2023

      I have been with Cricket for several years. I would love to understand why my cell phones are unlocked. I just bought a SIM Card last week and immediately my phone was hacked into. I began to start downloading my apps and I could see that it was hacked into. This an alarming storm as it keeps me vulnerable and every client you have that this product you are selling is not protected. It keeps a paying customer vulnerable and exploits our rights of privacy. Now that my phones are ALWAYS unlocked, I can pull my SIM card out of one phone and place it on another and that phone number will ring to the number that SIM card is assigned to. Cricket has the capability to secure our privacy but, in this case, has dramatically failed to do so.

    Cricket Wireless, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.