Reviews

This profile includes reviews for Cricket Wireless, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Cricket Wireless, LLC has 629 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Cricket Wireless, LLC

  1025 Lenox Park Blvd NE Brookhaven, GA 30319-5309

• 

  Cricket Wireless, LLC

  1000 Lowes Blvd STE 100 Killeen, TX 76542-5277

• 

  Cricket Wireless, LLC

  1030 Norwood Park Blvd STE 406 Austin, TX 78753-6610

• 

  Cricket Wireless, LLC

  11087 Northwest Fwy Houston, TX 77092-7311

• 

  Cricket Wireless, LLC

  1120 Lancaster Dr NE Salem, OR 97301-2933

Review Details

• Review fromJesus G

  Date: 06/25/2023

  1 star
  I am paying for unlimited wireless and their wireless service is below mediocre. Its always lagging and slow.

• Review fromJeannie G

  Date: 06/23/2023

  1 star
  I am very disappointed in this business since I purchased a brand new phone and had to have a brand new number. I was not provided a brand new secure number and had someone who had previously had the number responding to my messages between my daughter and I. This was a total violation of privacy and a major security issue. The only way the company could correct the problem was to issue me a totally new phone number which should have been done, but they would not do so without charging me a $15.00 fee. In other words, I had to pay them a $15.00 charge to resolve a problem that I had nothing to do with creating and for which they were totally responsible. I in essence wound up paying for their mistake. I just think that someone should know about this since it's extremely poor business practice. Thanks.

• Review fromNatalie C

  Date: 06/06/2023

  1 star
  I had the most appalling experience today with Cricket wireless. I spoke with agent ******* and he was very disrespectful and terribly rude. I kept on advising him he was speaking to me in an extremely unprofessional manor, and he stated he had been there a long time and he would speak as he wanted. I am beyond appalled how he spoke to me. I then via chat as no email option is available I tried to resolve my issue with ********** who refused to provide a reference number when I requested 7 times. I brought an unlocked phone into Cricket Wireless, and used it three months. I switched carries and now it is locked by Cricket. They stated the phone was never used on their network when it was used for three months. I only need it unlocked. After two hours nothing was resolved, they stated the phone was never on the network. I was treated so badly. I will never recommend the company. My phone can't be used until it is removed from the network. I do hope ******* received coaching on how to speak with customers. I will go to the apple store and see if they can assist me. I am repulsed by my interaction today, lack of professionalism, and respect. The issue is Cricket's and nobody was will to assist and resolve them.

• Review fromDonna S

  Date: 06/05/2023

  1 star
  Their cell service is inadequate I paid for unlimited data, cell service and text. I doordash for work and I can't hardly do my job using this particular service I am losing money. They seriously need to be shut down and made to close the doors I am pretty sure I'm not the only one leaving this type of review

• Review fromTamekka B

  Date: 06/02/2023

  1 star
  Been a customer for idk, 20+ yrs. I currently recieve ***. They pay half my bill, $30 of $60, each month. Couldn't afford to pay the $30 I owed for the next bill cycle. So, I set up my account and was told i needed to pay a $15 bridge pay for an extra 7 days. Ok so, I went to pay and was told, I owed $0 today for bridgepay. They took the $15 from the $30 payment the *** made. Told me total due was $30.Couldn't believe it (extra money in my pocket) lol Anyway I wanted to be sure so I checked my account online. It said the same, $30 is owed. 7 days later I made an online payment. It said amount due is $30, it had a "pay now" auto button. I pressed it, and was told success. The following morning my phone was off. To be reconnected, I needed to pay the full amount of $60. Was told my amount due was actually $35. A $5 charge for bridgepay was added on, without my knowledge. I complained until I couldn't anymore because I didn't have any more money. I am on a strict budget. Was told if the agreement to pay balance $30 was not paid by the seventh day, then the full balance $60 would be due.Operator told me they sent a text implying I owed $35. I get reminders all the time. ****% of those messages say the same thing. My point is, I heard the txt, saw it in my notification. it was Cricket reminding me, ( I assumed because the message starts out *Reminder) it was telling me to pay $30, as I've confirmed the amount due, at least 3 times.This same thing has happened to a friend and daughter. Its not fair, this underlying way of receiving an extra month's money. In total, Cricket should absolutely state that there's a $5 bridgepay charge. Also the amount should have been updated as soon as I set up the payment arrangement. Really, why would I pay $30, leave a $5 balance. To have line suspended, to lose the $30 I just paid, and the $30 the government paid, to owe another $60? Make it make sense! They may have intentionally left that detail out to charge an extra $60

• Review fromErin O

  Date: 05/28/2023

  1 star

  Erin O

  Date: 05/28/2023

  They sold me a defective phone-a flip phone for 2x the other prices; had $68 in fees they did not disclose in advance; when I tried to get them to replace it (a week later)-they refused and told me it was because I bought a flip phone. I went back 2 months later and had to use one of their phones to talk to customer service. Although I was standing in the Cricket store, they made me go to *** to have it "checked" and then had to wait 2 days while they mailed me a new phone with the EXACT same problem.When I contacted them by computer chat they wanted me to do the same thing all over again. The problem with the phones is that the person on the other end of any conversation just hears a lot of breaking up and if it is a robo answering service just hangs up on me. They are trying to force ** to buy smart phones.

  Cricket Wireless, LLC

  Date: 06/02/2023

  We will reach out to customer to resolve her issue. 

• Review fromSarena B

  Date: 05/04/2023

  1 star
  Cricket is just stealing money from people. My account due date is the 3rd of each month. They shut my cell off on the 31. On Monday the 1st. I was charged $72 and cell was back on. On the early morning (2am) on the 4th they shut my cell off again and charged me another $15.80 to turn it back on. I have the $65 unlimited plan. My bill runs me $68 on the auto pay. I am leaving Cricket after this cell plan runs out at the end of the month. I called about it and they did nothing! Thieves!!!!

• Review fromAmy S

  Date: 05/01/2023

  1 star
  Ported numbers over on a Friday evening from straight talk. Spent 2 hours in store to leave with 2 non working phones because the gentleman had trouble figuring out how to Get them to activate. Next day 1 phone activated. Called and spoke with 3 different representatives totaling 1.5 hours and no one could figure out why it wasn't active yet. Went to a different store woman was great but with contacts with customer service they advised her I would need to change my number because they believed it had a porting issue. The woman tried 2 other SIM cards and 2 other "e-****" and still nothing she had no other option but to change my number. Once that happened the phone still wasn't active. They sent me on my way again after 2 hours again working phone. On my way home from the store I figured out the issue. Called customer support to receive some sort of compensation for a force number change and 3 days with no service. I was offered a one time credit of $5.00. Which I feel is ridiculous. **************** is terrible. I contacted the first guy and he said he was going to do something and now he has stopped responding. I feel like I should get more than $5 for all of my time and having to change a number I had for a very long time.

• Review fromDonald M

  Date: 04/25/2023

  1 star
  They charged me $25 to keep my phone on for 7 days. But cut my phone off less than that. They are a whole scam.I tried to speak to customer service about this they hung up several times. The most unprofessional company. I would prefer if nobody else got scammed as I did. Please help. Cause they won't. & I can't keep getting beat outta my money. If you need receipts I have them.

• Review fromcornelious w

  Date: 04/21/2023

  1 star
  Verified my phone was compatible with the company by giving them my IMIE # and after them saying yes paid for the service. Then support told me it is NOT. And they cant give me a refund. No refund for the sim card and no refund for the $30 service. This is what they told me after only twelve hours of doing business with them.