Reviews

This profile includes reviews for Cricket Wireless, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cricket Wireless, LLC has 629 locations, listed below.

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  Cricket Wireless, LLC

  1025 Lenox Park Blvd NE Brookhaven, GA 30319-5309

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  Cricket Wireless, LLC

  1000 Lowes Blvd STE 100 Killeen, TX 76542-5277

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  Cricket Wireless, LLC

  1030 Norwood Park Blvd STE 406 Austin, TX 78753-6610

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  Cricket Wireless, LLC

  11087 Northwest Fwy Houston, TX 77092-7311

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  Cricket Wireless, LLC

  1120 Lancaster Dr NE Salem, OR 97301-2933

Review Details

• Review fromBrenda M

  Date: 04/14/2023

  1 star
  I called on March 10 asked if they could suspend phone line. I either lost phone or stolen. Called back on the March 14 said I found phone. Please turn back on. I have to say each time I called I was on the phone an hour. They said ok. They had put it on the stolen list. Well one call turned into at least 8 more calls ( an hour each time) with them all telling me different things . I had to do to get the back on. Well none of them worked. I talked to supervisor at least 8 times with getting no where. I asked that person if I could talk to someone above him. He said their ain't no one. I was really mad. We go and one call they went in manually took it off stolenl list. We'll that didn't work. I tried to find corporate phone number with no answer. I asked them for number. They said don't have one. Need to say I have only been with this company for 2 months.i was very upset. I asked them if they would pay for a service if they couldn't use their phone. No reply. So we keep going to April first phone call or around then . They now tell me . It's my fault and I have to ask them to remove from stolen list. I all along was asking that. **************** had no clue what they were talking about, couldn't understand them all the time. From a different country. They were rude. Would give me no information after waiting on phone for an hour. First of all to get through to customer service it takes about 15 minutes. Each time the same message. So your already not a happy camper. It was after April 4th before the phone was on. I asked for credit. They told me no it was my fault. I was really upset. I was on ****** for at 2 days trying to find a way to get a hold of corporate. I got numbers but none of them worked. I do believe I need to be refunded the days I had no service. I am not I am going to continue to search and do what I have to do to be refunded. Don't call customer service tgey have no clue what's going on. The worst service ever.

• Review fromSheldon L

  Date: 04/12/2023

  1 star
  Cricket wireless sim locked my BYOD iphone, not allowing me to use the e-sim from the other carrier. I've been calling the customer service more than 10 times from last year, no use. Simply don't want me to unlock my own phone! I cannot use my own phone when I travelled abroad. I am on the monthly no contract plan. It is a huge scam for the claim of no contract, no penalty. I would've give it a zero star if I can.

• Review fromKhai B

  Date: 04/12/2023

  1 star
  They will overcharge you after disconnecting your phone BEFORE midnight. Claiming that the time zone theyre in, is after midnight. Even though you may have NEVER been to that time zone, LET ALONE; THATS NOT where you signed & agreed to services

• Review fromlarry j

  Date: 04/04/2023

  1 star
  Brought two iPhone 11 from cricket wireless paid cash. not happy with there service wanted to take my phone and switch service but cricket would not unlock the phones. they hung up on me twice

• Review fromSil M

  Date: 03/27/2023

  1 star

  Sil M

  Date: 03/27/2023

  This is the worst full service that anybody could ever decide to get. They rip you off they don't reimburse you for time that you have not use your service. They made a mistake on my account and then they wanted me to pay activation feed. I WI wouldn't know the Carrier and they would import my number over I bought my number to them. But I had to pay a full month phone service in order for them to port. My number and they were so disrespectful on the phone. They kept hanging up on the other customer service rep from the other phone company. And she even acts me to accept? Am I gonna get reimbursed for the service that I? I'm. Not going to use and cricket set no. They are the worst world's worst and my sister's in everybody in my family. That was on the family plant. They all went with another Carrier because they did the same thing to them cricket. I do not know how this company has been in service for such a long time. They are the worst.

  Cricket Wireless, LLC

  Date: 03/30/2023

  Hello, 

  Please message us at our handles below:

  @CricketSupport for ******* and ******** at m.me/cricketwireless

  We would love to help!

• Review fromJose R

  Date: 02/23/2023

  1 star
  I pay for a service where I'm suppose to get unlimited 5g . I get unlimited 2g service. I hate calling customer service. They don't help. And specially don't listen to your concern. I been calling for almost 2 years. No help from Noone. Well actually I person did solve my issue . But when I mention it to the operator. They don't wanna help me out . I tired of going thru the same thing everyday. Its bs.

• Review fromKevin B.

  Date: 01/31/2023

  1 star
  Terrible/Vindictive ***************** I called to resolve an ongoing issue with my hotspot service dropping. This time the representative, *****, indicated that my phone was not compatible with that service. I explained that I've used it before, how could that be? She insisted that the service I used, two weeks ago, was not compatible with my phone and would not offer further assistance. I asked for the last billing day of my cycle so that I can cancel, which she provided. However, as soon as I hung up the phone my line was mysteriously forwarded to a *** line. I could not receive any incoming calls I could only make outgoing calls - I confirmed that the line was forwarded and not hacked! Terrible service, vindictive, lazy, moving my family plan to another provider.

• Review fromRishi N

  Date: 01/23/2023

  1 star
  Buy the year & save BIG every month Get an up to $180/year discount on our 10GB rate plan when you BYOD. Online only offer.**Get the 10GB/mo. plan for $25/mo. with $300 prepayment. Must open new account with new single line of service. Terms, ******************** apply. Subject to change. See offer details.TECH SUPPORT SAYS DEAL BEEN OVER A MONTH AGO BUT STILL ON WEBSITE and charging customer $40/ month instead if paid full year its $25 amonth

• Review fromBenjamin S

  Date: 01/20/2023

  2 stars
  I've been with Cricket for a year, and I have been enjoying the service. We have had good reception most places that we have been. Our county receives the Affordable Connectivity Program for all the children in school, so we signed our son up for a plan, and I got a new line along with him. In the month of January, the government didn't make our *** payment on time, and Cricket suspended our service. When we contacted Cricket and the *** department corrected things and paid the balance that was owed, Cricket told us we had to pay $15 to reactivate our account. We argued that the late payment was not our fault. Our portion was paid on time, but Cricket would not remove the $15 fee since the government didn't pay their portion on time. We will not support this kind of terrible customer service, so we are taking our business elsewhere.

• Review fromFord R

  Date: 01/16/2023

  1 star
  So far I have had my phone shut off over a dozen times. Each time it turns off and downloads a bunch of apps before I can use it again. I have missed quizzes and tests due to Cricket disabling hotspot even though I pay for it. When I call for customer support I have to listen to ad after ad and then they just hang up on me. I can't afford to fail college courses just because these scammers stole my money.