Reviews

This profile includes reviews for Cricket Wireless, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cricket Wireless, LLC has 629 locations, listed below.

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  Cricket Wireless, LLC

  1025 Lenox Park Blvd NE Brookhaven, GA 30319-5309

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  Cricket Wireless

  10006 W Florissant Ave Saint Louis, MO 63136-2102

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  Cricket Wireless, LLC

  1008 Taylor Ave Towson, MD 21286-8312

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  Cricket Wireless, LLC

  1024 Harlow Rd Springfield, OR 97477-1141

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  Cricket Wireless, LLC

  1050 W Colfax Ave STE E & F Denver, CO 80204-2071

Review Details

• Review fromBethann F

  Date: 01/12/2023

  1 star
  This company is very tricky and will steal your money. They would NOT let me make a payment on due date so they could charge me a reactivation fee. I tried for 30 minuetes last night and their system would not accept my payment. Guess what? After the reactivation charges were added they had no trouble SCAM!!! When you call customer service pray hard that you talk with someone who has the mentality over the age of 5 because chances are very slim

• Review fromWendy J

  Date: 01/08/2023

  1 star
  They shut our phones off when they had no right

• Review fromdorothie s.

  Date: 01/08/2023

  4 stars
  i am impressed w cricket wireless they show so much respect to their customers , my first phone w them broke and they send me a new refurbish phone in 7 days wow ! they answered my questions w respect and honesty

• Review fromEduardo S

  Date: 01/07/2023

  1 star
  I have a screenshot of the advertising for a family plan which is different than multi line account. However, Cricket does not individualized the lines within the account or on caller id for the individual family members. I had to run back to the previous carrier to preserve our individual lines

• Review fromAndrew C

  Date: 01/06/2023

  1 star
  I have been with this company for over five years and the past two years customer service and phone service has been getting worse over time. Every time I would go to the shop here in my town they would never have phones that I wanted in stock. So therefore I had to go somewhere else to buy a phone I bought three iPhones one iPhone 12 and two iPhone 13s from somewhere else now that I am going to another company they have one of my iPhones locked. They are refusing to unlock my iPhone, so I can switch carriers. They told me that with cricket phones they can do whatever they want with them. I did not buy the phone from Cricket. I paid full price for the iPhone and they lock you out and force you to take their services or your phone will be useless and any other character I do not think this is right I do not think it is ethical They will not transfer me to someone who can give me a straight answer. They will not give me any corporate information. And all I got on customer service was them laughing thinking this was a joke and pretty much telling me sorry about my luck. I would strongly advise no one to go to this company. There are other companies that take better care of their customers, especially customers that have been there, for a long time I have spent a lot of money with this company, me and many others and get treated like we dont matter I cannot get anyone to fix the problem or help in anyway I would give them no stars if it would let me.

• Review fromShanna C

  Date: 12/21/2022

  1 star

  Shanna C

  Date: 12/21/2022

  I ordered a new phone and it would not connect to the network. I returned the phone and was told I would be refunded in 2 weeks. After 30 days, I was told by the warranty rep the phone was received and was approved for refund; but I would have to speak to customer care to request a refund. I spoke to 3 separate customer care reps that disconnected my call when they did not want to assist me. I still have not received a refund, so I have disputed the charge with my credit card company.

  Cricket Wireless, LLC

  Date: 12/22/2022

  We apologize for all the frustration this has caused. As much as we strive to provide the best customer service, we deeply regret when breakdowns like this occur. We will make sure to take your feedback and send it over to our customer care to ensure the proper coaching is set in place.

  for assistance with the online order refund please reach out to us by:

  Phone: 1-800-CRICKET (274-2538)
  Chat: https://www.cricketwireless.com/contactus
  Facebook: (m.me/cricketwireless)
  Twitter: (@cricketsupport)
  E-mail: ************************************
  
  Thanks!
  Cricket Wireless

• Review fromLaura T

  Date: 12/20/2022

  1 star

  Laura T

  Date: 12/20/2022

  I had an account with Cricket that had two lines on it. I moved the accounts primary number to a new service in September. When I tried to check on the second line (the number that had not been moved) to discontinue service, I had no online access to the account at Cricket anymore. Nothing would load in the app and the login information was not recognized as an account on Crickets website. It appeared that moving the primary number had closed the account. However, Cricket continued to charge my card for the second line. I never received a text or email notifying me that charges were being made, and I didnt realize charges were occurring until December, by which time three $50 charges had been made to my card without my knowledge. I tried again to access my old account online, but the information was not recognized as belonging to a current account. I tried calling the customer service hotline and was placed on hold for 9 minutes then disconnected in the first attempt and was placed on hold 8 minutes and disconnected in the second attempt. I visited a local Cricket outlet and was informed that Cricket could continue to charge me on autopay for the second line until I discontinued it. I asked how I could have discontinue the line when my account no longer existed and when I was denied access to make changes to the account. I was told that I should have gone by a Cricket retail store and made sure that the autopay was discontinued. I was told that no one could reimburse me for the errant charges. I contacted Cricket on their chat feature on their website and was told that they could continue charging the autopay on the remaining line until it was discontinued, no reply was received to the query of how I should have done so without account access, and I was again told that they would not reimburse me for the charges made in October, November, and December for $50 each.

  Cricket Wireless, LLC

  Date: 12/22/2022

  Hello *****, the best option would be to contact our care to create a refund case. Please contact 1-800-CRICKET.

• Review fromFederico M.

  Date: 12/15/2022

  1 star
  The agentcricket Wireless store on 37th and Penn street sold me an ** phone but maintained administrative access over it. I am unable to register the phone as mine nd am restricted from adjusting privacy and security settings. This person has my phone rooted to some computer and can access and modify the settings on my phone, view my location, and all my personal information and online activity. It is very concerning that instead of providing a solution to my legitimate complains , Cricket Wireless instead covers for these employees benefiting from the access they have to our credentials. This willfully negligence does not releif Cricket from their"duty of care" respinsibilty to their costumers safety. It is not safe for me not to be able to update my emergency WiFi location. It is not safe for me not to be able to encrypt my messages, or enable VPN settings and it's not safe for my device information to be remotely accessible. I have called several times and tried to contact online support but I can't even access my online account "oops our system is having trouble" " oh no, the server unexpectedly quit" "the page is no longer available" are the prompts I receive when attempting to resolve the issue. Calling will do no good either because the reps answering the cells do not have authority to actually fix the issue nor permission to acknowledge there is an issue at all. If I can't use my unlimited data , there is an issue. Everything may look well on your end but if I camt contact my loved ones give me back my money so I can purchase some walkie talkies. Far more reliable . crooked.

• Review fromKathryn F.

  Date: 12/14/2022

  1 star
  False advertising, overcharging and promising to fix everything. I only got a phone from 2018 I did not want and a $60 charge for deal I never got. Never got the credit I was told I would get either. Shame on you!!! Customer service told me they had to give me the iPhone if it was in stock (it waws), and they still refused after 3 or 4 very long trips spent in store (all within the same week). Funny how they approved me for the other phone but not the one I wanted (believe it was same ad choice of phone). Story Mgr. called and they told her they had been getting a lot of the same calls; yet Regional Mgr. still would not authorize advertised phone! He said I would get a credit and no such credit was done. I wanted to return the phone within the 7 days because I did not want the giant ******** they pawned off on me, that is when they gave me a 2018 ******* (smaller) phone that I also did not want. Have feeling it was franchise by way I was treated by Regional or District Mgr. and this is classic bait and switch, totally against the law. I had never been a customer or ever purchased anything which is why I came in for the deal it was only for NEW customers. They tried to tell me it was because "SOMEONE AT MY OLD ADDRESS BOUGHT FROM THEM." Really, that is ridiculous. First of all, that was an address I had not lived at for years, not my name, my new (2yr old) address would not work, her mother's name did not work. BATE AND SWITCH!!!!! All the way around. Why is it your manager cannot fix this??? Your "Regional" Mgr. can't fix this...YOUR ADVERTISED PRICE! I have a 3yr old iphone that I could have just taken to another company and gotten a $15 sim card to turn it on; instead, I got an almost 5yr old ******* phone to replace my 6-7 yr old *******. WTH??? This phone won't be good for long. Where is my refund? Needless to say, the 3 mins the regional spent with us did nothing for me but make me angry that I was blown off like that. Crooks!!! 1 rating

• Review fromShane J

  Date: 12/08/2022

  1 star
  I ask for my money back is I switch to a different phone company and they charge me for one line and now they will not refund me And I even talked to a manager about it to they owe me $229