Reviews

This profile includes reviews for Cricket Wireless, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cricket Wireless, LLC has 629 locations, listed below.

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  Cricket Wireless, LLC

  1025 Lenox Park Blvd NE Brookhaven, GA 30319-5309

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  Cricket Wireless, LLC

  1000 Lowes Blvd STE 100 Killeen, TX 76542-5277

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  Cricket Wireless, LLC

  1030 Norwood Park Blvd STE 406 Austin, TX 78753-6610

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  Cricket Wireless, LLC

  11087 Northwest Fwy Houston, TX 77092-7311

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  Cricket Wireless, LLC

  1120 Lancaster Dr NE Salem, OR 97301-2933

Review Details

• Review fromJeffrey K

  Date: 11/26/2022

  1 star
  Moved carriers and tried bringing along a cricket phone to the new carrier. Cricket would not unlock the phone.

• Review fromPaula S

  Date: 11/18/2022

  1 star
  I will not do business with Cricket again. I purchased a phone from Cricket in August 2022. This month (November 2022) it stopped working. It got stuck on visually impaired and would not allow me to use it. I took it back to the ********* ** store where I purchased it and the rep there could not fix it. I was at the store for several hours. Finally, I just bought a new phone thinking I could get my money back eventually. After all, why should I have to purchase a new phone when it was not my fault that the old one was not working. When I called Cricket, I was told I had to go back to the store, return the new phone I just bought and get a new phone . The downloading process of my pictures and contacts would have to be done again. The problem with this is that the rep could not get my pictures and contacts transferred to my new phone. I worked through that awful process myself at home. I am not willing to go through that again. Cricket made it so inconvenient that I decided to keep my new phone at my expense. The store should have simply exchanged the old phone for a new one. I would have been glad to pay other service charges that go along with the new phone but the phone itself should have been free. This is horrible customer service. An extra note, the store in Watertown is over a half hour away and I am not familiar with the area and since I could not use ****** maps on my phone I had to inconvenience a friend to drive me there. The whole experience was negative. Finally, when I filed a complaint at Cricket ***************** I was told no one would look at my complaint. What is the point then?? I am done with Cricket.

• Review fromRa P

  Date: 11/11/2022

  1 star
  Just do not select Cricket. The Cricket's phone/Wireless service is downed every Friday in my area. They do not have any respect for their customers. They do not deserve for even one star.

• Review fromDavid M

  Date: 10/29/2022

  1 star
  Cricket offered a phone for free if multiple criteria were met and you paid for a certain plan and activation. All criteria were met and the phone was listed as free in the store and was quoted as free by the employee. When checking out, we were told the phone was going to cost $100 plus the plan and activation. There was a price change, even though we had already been quoted free and the signage in the store listed the phone as free. We realized there would be activation, plan, and charges, but the phone was on their free list. The manager called the district manager who said it was their mistake and to fix it. We could hear entire conversation over the managers phone. The manager offered 10-20% off accessories if we paid $100 for the phone. I asked to speak to the district manager, their manager or someone at corporate and was promised someone would contact me. I even contacted the number the manager said was their cell phone number. She didnt respond and I didnt not hear from anyone. I was promised I would be contacted and she would check on the situation to see what could be done and that I was contacted. No one ever reached out.

• Review fromShaniva S.

  Date: 10/14/2022

  1 star

  Shaniva S.

  Date: 10/14/2022

  I have been a loyal customers of cricket wireless I have been having a issue with my phone I dont get service while its on if someone calls it goes to voicemail I have been contacting the for months they said my SIM card was old. I replaced the sim the rebooted the network and phone still not I have insurance I was told it could be the phone I put a claim in for the phone weeks has went by and I still havent heard anything from them . Its not fair Im paying for service that Im not getting and they arent trying to resolve this issue so the next thing is file a complaint and go to small claims court I have a recording of me recording our conversation the rep ******* say anything then he hung up on me . I pay my bill faithfully so I should have service.

  Cricket Wireless, LLC

  Date: 10/17/2022

  Hello *******,
  
  We are sorry to hear that you are having problems with the network and phone.
  If the call is going to your voicemail but your phone is not ringing, the issue is with the equipment. The insurance is a third-party company but, when you process a claim, they respond immediately. Visit phoneclaim.com/cricket or call ************ to check current claims.

• Review fromMelody T.

  Date: 10/10/2022

  1 star
  Store on ******** in **********, ** has terrible business tactics, policies and procedures. **************** doesn't exist here. I was overcharged for phone than advertised, insurance program is bogus nor would your agents utilize for insured. Overcharged for replacement stating no incentives for customer of 7 yrs. Phone issues only in the last month. No morals from customer service only sales-highest price, lied about stock of lower priced phones. Just terrible

• Review fromDebra A

  Date: 10/02/2022

  1 star
  The store at ******************************************************** will tell you anything and when you know better then they get a attitude and refuse to sell to you. They tried to tell me that i could not buy just the phone for ****** that i had to buy the phone package which us ******.

• Review fromGwen M

  Date: 09/15/2022

  1 star
  Worse company I have ever dealt with. Watch what they tell you..all lies. Located in ************ **. Stay away!!

• Review fromMarie T

  Date: 09/07/2022

  5 stars
  I've been with several companys. Got tired of fees added on with no sensible explanation. No more contracts!!!! Then I went to straight talk. I had great service, but bad customer service. Went to ********************. I love them. The savings are great. The customer service is good. Ive moved from ******** to ******* and service is great. I live out in the middle of a swamp. No wifi. My phone is all I have to depend on. Cant ask for better.

• Review fromLisa G.

  Date: 09/03/2022

  1 star
  Beware of this company! **************** is bar none the worst I have ever dealt with. if you call them, and they don't know how to answer you, they will hang up. I know this because it happened to me twice, and the third time I mentioned it to a representative, and he actually said to me, yes we do that if we feel like the customer is not listening to us. Many times, the representative does not know what they're doing. Also, I have dealt with liars in the company. I went to the store and to buy a backup phone. I wanted the same phone that I had, but he told me another phone was the same one but with a better camera. So I bought it. Come to find out it was a big lie. The company would not let me return it for the phone that I had originally wanted. they told me they were not responsible, even though their employee was the one that lied. This company is not trustworthy in any way. I regret the day that I ever joined this company, and as soon as possible I will be getting away from it. I wish there was a way that I could shout it from the rooftops to stay away from this company!