Reviews

This profile includes reviews for Cricket Wireless, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cricket Wireless, LLC has 629 locations, listed below.

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  Cricket Wireless, LLC

  1025 Lenox Park Blvd NE Brookhaven, GA 30319-5309

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  Cricket Wireless

  10006 W Florissant Ave Saint Louis, MO 63136-2102

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  Cricket Wireless

  1006 SW Military Dr San Antonio, TX 78221-1531

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  Cricket Wireless, LLC

  1008 Taylor Ave Towson, MD 21286-8312

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  Cricket Wireless, LLC

  1050 W Colfax Ave STE E & F Denver, CO 80204-2071

Review Details

• Review fromFEI Z

  Date: 10/03/2024

  1 star
  False and Misleading advertisement *********************** supervisor **** *******: We will not do anything to fix our misleading webpage advertisement, nor do anything to fix this problem nor refund you your pay."So you don't care what the customer thinks? Even when your company's False and misleading advertisement is apparently against California Business and Profession law? If you could fix this, I don't need a refund and I won't report this to ***? ***************** supervisor **** *******: Do whatever you want. I don't *********: After I called the customer service number did I know that multi-month phone plans won't allow you to pair a watch plan. While the watch plan states "*require min $15/mo phone plan." Many hidden policies and requirements only will let you know when you call them. Strict and no refund. Very cold customer service supervisor, who couldn't care less about the customers, laws, or the company's reputation. Think and consult twice before you use their product.

• Review fromElizabeth l

  Date: 09/23/2024

  1 star
  They charge outrageous prices when your on the family plan and miss the renewal date, not just that but their service is horrible.

• Review fromAshley K

  Date: 09/07/2024

  1 star
  I've had cricket for years I use progressive to purchase my phones I've done this several time and each time they have always pressured me into getting more stuff that I didn't need well this last time they made me get a screen protector told me I couldn't have my phone until I purchase one because it's new insurance procedure because the iPhone cost so much I didn't want this I really have had enough of the customer service and hate dealing with them and the poor service we get with the phobes so finally I'm able to afford to switch providers just paid off iPhone 15 from progressive and new after already signing up with another provider and paying ****************************************************************************************** May because my pervious one if you know ***** you understand when they reach certain *** they stop working properly so cricket said we can not unlock your phone because it hasn't had six months of service yet wait are you serious I've been with your company for years never had issues missing payments don't owe any outstanding balances and you can not and will not unlock my phone that I own they tell me no o have yo use it for only cricket for 6 months I can give it to a family member if they gave cricket to use but there is nothing they can do are you serious I paid $1500 for a phone that i now can't use because you refuse to unlock it if I could give them zero stars I would

• Review fromBr D

  Date: 09/07/2024

  1 star
  ******** customer service! Ive been a customer of ******************** for 1+ years. *** decided to move back to ***** Crickets app doesnt work on my phone and when I tried to log into the actual sight from an internet browser on my phone, access was denied and I couldnt log in. I literally had to go into a cricket store to receive assistance. Cricket is horrible!

• Review fromOlivia W

  Date: 08/30/2024

  2 stars
  *** never had a problem with this company until now! First off the charged my card three times thank God I had my banking app in my device! I received three alerts telling me that I got charged three times!! I told the customer representative and she said let me look into sure go ahead I will wait. She she then proceeded to tell me that they will give me a refund. By the way my text notification from them said thank you we received your $25. I was like wait you took $75dollars not $25!!!! I called my bank to alert them of what happened because this is ridiculous!!! Cricket you need to do better if you dont you will lose your customers!!! I called ******************** back than the proceed to tell me oh you have a credit in your account bump that I need a refund because no one told her to charge my card that many times!! This is Ludacris!! I had to make them send me proof that my account is paid and that that are going to send me a refund!!!!

• Review fromKimberly G.

  Date: 08/29/2024

  1 star
  Made a purchase of a phone = $220. The associate said she'd email a receipt except it never came. She also lied a said the insurance was required, billed me and claimed it was free 20 days. i needed to see what else was improperly billed so returned to store. the next associate, Saiyda, said she didnt remember who she worked with just 2 days earlier (the associate who billed me). Saiyda claimed she couldn't print bc the printer was still broken AND couldn't resend my receipt by email. Very dishonest. I still don't have a receipt.

• Review fromPatti S

  Date: 08/21/2024

  1 star
  I had been in good standing with Cricket wireless for more than 10 years I had been paying for the prepaid account earlier than what they were requiring my due date for monthly service was. This prepaid date that I set up was the 6th of the month and no fees were needed to be continuing with any service yet my service was interrupted on the date I had set up to prepay my prepaid service and because I hadn't updated my new auto pay card yet, but my due date still had several days remaining on the previous month my phone service was not working and they were just not understanding anything about what I was saying I know I wasn't able to receive any calls from the device or call out either the only access I was getting was VM and I could only see the messages and not listen to them. I've never had anything like that before and never had any other type of issues but since I decided to go to a different provider that money that was supposed to be able to get me another month of the service I was not able to get it back even though the due date had not been due yet so I lost $30 it's not the amount that some people might be affected by it's the principal of the whole thing because of how long I had paid for my service and always paid in the advanced way and the way I received my income once a month I would make sure it was paid earlier than needed but they decided to cut me off and not refund any of my prepaid prepay fee that's just rotten business and I am not going to stay with a company that practices themselves in that manner. I do however have a hope cross my fingers for a refund on this $30 amount

• Review fromLUIS V

  Date: 08/19/2024

  1 star
  On 8/17/24 around 2:19pm ******************************************************************* I decided to upgrade phone. Although the sales associate ***** was nice they failed to inform the following: Power cord for phone was not adaptable to wall outlet along with no AC outlet plug included in box. She also failed to mention that sim card was email and not physical to put into phone as to when I opened the box. When I got home across town I opened box and noticed the missing items. When I looked at receipt there was NO NUMBER OF STORE LOCATION to call and ask about my issue. The number you provide is a DOES NOT allow you to speak to NO ONE. When I call your support line I got ***** from *********** (outsourcing jobs) I was on hold for 19:35 minutes after speaking with him and asking for supervisor I was put back on hold by this time I was driving back to store location (GAS NO CHEAP) and when arriving at store I showed store associate **** my phone still on hold at 49:13 minutes. This is not customer service and definitely not worthy of a smile like your menu prompt says. Who ever or if ever reads this feedback in this day and age of social media customer feedback reaches far more people. When I work YEARS AGO with a company that purchased Cricket we did not have this type of service or lack of. Not to have a phone number for a customer to reach a store is unacceptable. Cricket did away with senior discounts and all discounts. I also had to make another trip with my disabled spouse to speak with someone. I will be making it my mission to let EVERYONE KNOW how Cricket has gone down in a spiral direction.

• Review fromChristina A.

  Date: 08/15/2024

  1 star
  Unprofessional ***************** I was paying the Business for service.

• Review fromNate N

  Date: 08/08/2024

  1 star
  Tried to get service with cricket and cancelled immediately rejected shipment and never received order got an email even confirming they would not charge card and yet was still charge. They keep saying file dispute with bank but refused to give payment on that dispute now I am out of ******.