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Business Profile

Mobile Phone Service

Cricket Wireless, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Cricket Wireless, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cricket Wireless, LLC has 629 locations, listed below.

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    Customer Review Ratings

    1.12

    Average of 163 Customer Reviews

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    Review Details

    • Jesus Osbaldo M

      Date: 08/07/2024

      On 2019 I got an Iphone 7 plus and stayed with them for 3 years, I got my pin number that I wrote down, now on 2024 I called to unlock the Iphone 7 plus and the pin is not working, then they told me I have to answer the security question, Asking for who was my first boss. They made up that question because they had never asked me that question before. I will never pick that question because I don't even remember who was that. Since they were not able to identify me on the phone, they asked me to go to a store and bring my ID to identify me. I did but they said they can no open my account because I do not have the pin or the security answer. The pin or security question is to identify myself, but they do not accept my ID in person, so no body, not even the supervisor was able to help me. Thy never unlock the phone and told me they were not able to help me. They told me I have to get services again with them in order to log in to my account.Not fair for the consumers if not willing to do business again with them.

    • Trenisha S

      Date: 08/06/2024

      I have been a Cricket customer for 2yrs I will be canceling my services with this company due to lack of support! My service has been down for 6 days now I have missed important calls from doctors for my sick premature twins! I expressed my concerns and was told its nothing that can be done I have to wait until it comes back up! No Accommodation, No Concern, No type of care, and yet I was still told I will have to pay my monthly bill in full! I used bridge pay until my service was restored they took my money 55 dollars suspended my account and now making me pay 106 dollars to restore my service! Let alone the service is still not working I rate this company a -0 this is the most horrible service I have ever experienced since ***** I do not recommend anybody to get Cricket Wireless

    • Olivia B

      Date: 07/24/2024

      I have been a Cricket customer for 10 years and will soon be canceling my service because of this incident. I went in store to get help with my phone service, and was told an option would be to reset the **sim. The employee ************ told us that if the reset does not work, then we can get a refund for it. The reset did not solve the problem, we were able to later fix the issue ourselves. He gave us a receipt and told us to contact customer service to complete the refund. I then had the following calls with customer service- 27 minute phone call at ****** on July 11th, 2024 , on this call I was told that I would receive a refund as a courtesy. She said that it should have been done in store, but she was sorry for the inconvenience and she would process it for us. That refund never came. 51 minute phone call at 1:17pm on July 24th, 2024 to 611 , with ****** and ****- They said they would review the call recording and call me back. 6 minute phone call at 3:12pm on July 24th, 2024, with ****, they refused the 9.99 refund, she wouldn't answer my question about what the recording said and whether or not it was stated on the call that I would get a refund. As I continued asking her that question, she refused to answer the question, she just kept saying that the option of a refund was unavailable at this time. I asked for an employee ID to be able to contact corporate, and she refused to give me any information. She then hung up on me in the middle of a sentence. This is not the way your customer service should be operating, please review the phone calls and try to maintain a higher level of professionalism with your employees.

    • Ann B

      Date: 07/22/2024

      Signed up for cricket in April, told the employees at the location that I will be going to ***** this summer and they said it should be a problem. Just before leaving I sign up for "international talk and text". I arrive to ***** and NO SERVICE! Got on wifi and finally talked to cricket and they do not have service out of *************, they refused to unlock my phone so I can use my phone with a travel sim card, and only refunded me half of what I spent on the international talk and text... Ooo $7 back, wth!

    • laura m

      Date: 07/01/2024

      Horrible customer service. Don't stand by their rules. Service is horrible.

    • Hannah B

      Date: 06/10/2024

      Haven't received my refund!! I purchased a phone online, returned it within the 7 day return policy timeframe, and haven't received my refund! Called customer care and the warranty **** and no one will give me a straight answer and I've even been hung up on several times! This has been ongoing since April. I've been a loyal customer for years,, but this will cause me to end my service with them. Note to anyone- don't buy a phone online, buy in store so you can actually get your money back!

    • Laketra L

      Date: 06/08/2024

      I have not been using my ipone 8 because it has a carrier lock on it and i called cricket customer service to ask for a code unlock for my phone and so they ask me for the ein number and my old phone number but i told them I havent had service with them in 2+ years and i found a cheaper plan so they said hold old so they can unlock my phone and i was waiting but then they said they couldnt unlock it and told me to call apple support but i knew they were supposed to fix the problem but they still refuse to unlock my phone i need help with this issue i will never use this service again. 6-8-2024

    • Marcus H

      Date: 06/07/2024

      I want to warn anyone to not use bridge pay service with cricket website link the.. you will receive a error message telling you your credit card information is incorrect even if you use a different card this force you to call them to make a payment over the phone and they will charge you for it

    • Talana M

      Date: 06/01/2024

      I have been with Cricket for years and I do not know what happened with their once good customer service.I bought a phone that worked for 2 weeks,thwy would not do anything about it.To top this off ,my plan was$30 a month.I noticed yesterday,they were takinh$55.put of my checking account.I went to the store on Little Rd.well I guess this was not my problem.They said that is what you signed up for.I have been on $30 a month for probably 3 years.I tried to call customer service and finally got through,but no got disconnected twice with no call back.Cricket is nothing but a scam as far as I am concerned.

    • Rodney R

      Date: 05/31/2024

      I purchased an iPhone 12 from a friend who tried Cricket Wireless. She was not happy with the service or the iPhone. She went to another career. I purchased the phone from her which was paid in full, and she owned the phone outright, and I purchased it from her. When I contacted Cricket to have the phone unlocked from the carrier they refused. Because she did not have 6 months of continuous service with them. This renders the phone useless. I offered to pay to have them unlock the phone and they said no. That is criminal in my mind, especially when I offer to pay to have them unlock my phone.

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