Business Profile

Consumer Finance Companies

Lendmark Financial Services

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Complaints

This profile includes complaints for Lendmark Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

280 total complaints in the last 3 years.
106 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/06/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Dispute of Unauthorized Account - ********************** To Whom It May ********* recently reviewed my credit report and found an error related to an account listed under **********************. The account details are as follows:Opened Date: 07/14/2021 Account Number: ********** High Credit: $5,323 I am a victim of identity theft and have filed a complaint with IdentityTheft.gov in this regard. Enclosed, you will find copies of my complaint and related documents.Please assist in resolving this matter by removing the unauthorized account from my credit report. Thank you for your assistance in this matter.
Business Response
Date: 08/07/2024
Dear *******************************,
Lendmark Financial Services, LLC (hereinafter referred to as "Lendmark") is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
If you believe you are a victim of identity theft, Lendmark asks that you please provide: A copy of your government issued identification document such as a driver's license or state issued ID. Once the document above is collected, please mail a copy to the following address: *************************** ***************************************

We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email ***********************************************

Sincerely,
*************************
Chief Risk Officer
Initial Complaint
Date:08/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ***/*****,I hope this letter finds you well. I am writing to you regarding my account with Landmark **********************, account number [***********]. I am seeking your understanding and assistance in removing two late payments from my credit report.During the period when these late payments occurred, I faced some unexpected personal and financial challenges that temporarily impacted my ability to make timely payments. I deeply regret this oversight and have since taken significant steps to ensure it does not happen again. I have maintained a good payment history before and after this period, demonstrating my commitment to fulfilling my financial obligations.Currently, I am in the process of trying to purchase a home for my family, but these late payments on my credit report are significantly affecting my ability to secure a mortgage. I am respectfully requesting a goodwill adjustment to remove these late payments from my credit report to help me achieve my goal of homeownership.I sincerely appreciate your consideration of my request. I value my relationship with Landmark Financial and am grateful for your assistance in this matter. Thank you for your time and understanding. I look forward to your positive response.
Business Response
Date: 08/07/2024
Dear *******************************,
Lendmark Financial Services, LLC (hereinafter referred to as "Lendmark") is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
We understand that you have requested that Lendmark remove certain information associated with the tradeline for the above-referenced Lendmark loan account that was furnished to the credit reporting agencies (****) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ****.As the late payments reported in November and December 2022, to the **** were accurate, Lendmark is unable to accommodate your request.

We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email ***********************************************

Sincerely,
*************************
Chief Risk Officer
Customer Answer
Date: 08/07/2024

Complaint: 22085941

Thank you for your prompt response to my complaint. However, I must respectfully reject your resolution for the following reasons:

Firstly, I would like to bring to your attention that the address associated with the account in question is one that I have never lived at or been associated with. This raises significant concerns regarding the accuracy and legitimacy of the account. As such, I request that a thorough investigation be conducted to verify the details of this account.

Secondly, while I understand the requirements of the Fair Credit Reporting Act (FCRA) to report accurate information, I firmly believe that the information reported in relation to this account is not accurate, as the account was not opened by me.

Given these circumstances, I kindly request that Lendmark Financial Services re-evaluate the information associated with this account and take appropriate action to remove this inaccurate and potentially fraudulent entry from my credit report.

I trust that Lendmark Financial Services values the integrity and accuracy of the information reported to the credit reporting agencies, and I hope for a resolution that reflects this commitment.

Should you require any additional information to facilitate this investigation, please do not hesitate to contact me.

Thank you for your understanding and cooperation.

Sincerely,
*******************************

Business Response
Date: 08/09/2024
Dear *******************************,
Lendmark Financial Services, LLC (hereinafter referred to as "Lendmark") is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
Lendmark Financial Services has completed an investigation into your dispute and can confirm your tradeline is reporting correctly with the credit reporting agencies. The tradeline is reporting as Paid/Closed with a payment rating of 60 - 89 Days Past Due Date, and a first delinquency date of December 9, 2023.
Lendmark has mailed a copy of your payment history to provide the ledger of account payment activity to the address listed in the complaint.
Additionally,Lendmark Financial Services has received several indirect credit disputes submitted from the credit reporting agencies initiated by you and has previously responded to the initiating, if any, within the required timeframe for response.
Lastly, we have reviewed your account and can confirm, the address provided by you in this complaint, is the mailing address on file for you.
We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address. ***************************************

Sincerely,
*************************
Chief Risk Officer
Customer Answer
Date: 08/10/2024

Complaint: 22085941

I am rejecting this response because:

Thank you for your response to my complaint. However, I must respectfully disagree with your findings and would like to clarify the ongoing issues:

1. Inaccurate Address on File: Your response indicates that the address associated with my account in your records matches the one provided in my complaint. I would like to reiterate that the address associated with this account is incorrect and is not, nor has it ever been, my address. This discrepancy is a significant concern, as it suggests that the account may have been fraudulently created or manipulated without my authorization.

2. Incorrect Reporting of Tradeline: The reporting of the tradeline as "60 - 89 Days Past Due Date" is inaccurate and does not reflect my actual payment history. This erroneous reporting is negatively affecting my credit score and my ability to obtain a mortgage, as I am currently in the process of purchasing a home. Under the Fair Credit Reporting Act (FCRA), 15 U.S.C. 1681s-2(a), you are required to report accurate information to the credit reporting agencies. The inaccurate reporting of this account is in violation of these provisions.

3. Request for Immediate Correction: Given the inaccuracies in both the address and the payment history, I am formally requesting that Lendmark Financial Services immediately correct these errors. Specifically, I ask that you remove the incorrect address from my records and update or delete the erroneous tradeline from my credit report. Failure to correct these inaccuracies constitutes a violation of my rights under the ***** and I will pursue all legal remedies available to me.

4. Further Actions: Please be aware that I have also filed disputes with the major credit bureaus (Experian, Equifax, and TransUnion) and a complaint with the Consumer Financial ***************** (CFPB) regarding these issues.

I urge Lendmark Financial Services to take this matter seriously and to take immediate action to resolve these discrepancies. I look forward to your prompt response and the correction of my credit report.

Sincerely,
****************************;
Business Response
Date: 08/14/2024
Dear *******************************,
Lendmark Financial Services, LLC (hereinafter referred to as "Lendmark") is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
Complaint #1 Inaccurate Address on File: As stated in our previous response, we have reviewed your account and can confirm, the address provided by you in this complaint, is the mailing address on file for you.
Complaint #2 Incorrect Reporting of Tradeline: Lendmark Financial Services has again completed an investigation into your dispute and can confirm your tradeline is reporting correctly with the credit reporting agencies. The tradeline is reporting as Paid/Closed with a payment rating of 60 - 89 Days Past Due Date. On January 15, 2024, you authorized a one-time internet payment of $493.08 to pay off the account however, at that time the account was past due for November 9, 2023.
Lendmark has mailed a copy of your payment history to provide the ledger of account payment activity to the address listed in the complaint.
Lastly,if you believe you are a victim of identity theft, Lendmark asks that you please provide: 1) a certified copy of the police report or a completed signed copy of the ************************ (FTC) identity theft report, with the account number listed and 2) A copy of the customer's government issued identification document such as a driver's license or state issued ID. Once all documents above are completed and collected, please mail a copy of each to ********************************************
We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address. ***************************************

Sincerely,
*************************
Chief Risk Officer
Initial Complaint
Date:08/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a long-time customer of **********************. This current loan I am sending a complaint about was done in July 2019, because of the very high interest all payments made are basically only 1/2 to principal and 1/2 for the high interest rate. Although I may pay my payment after the due date, the 5th of each month, I pay before it's a 30 day late for the entirety of this loan. The harassing collections calls have recently been unbearable the entire month of July 2024. More specifically this week 7/29-7/31 I have received calls back-to-back, even from (Potential Spam) numbers that coincide with my area code (540) back-to-back. Before I had a problem with them contacting my referrals and work number. To my knowledge they have not attempted as of late. I am asking that this business does not call my cell phone, home phone, work phone, referrals etc. They can continue writing me at the same address that is listed on my loan in which I currently reside. I do not wish to ever receive any further offers of additional funding from this company due to the excessive phone calls.
Business Response
Date: 08/06/2024
Dear *************************,

Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.

Thank you for bringing your concerns to our attention, this matter has been addressed internally with the Branch Manager and AVP of the branch. As requested, we can confirm that all telephone numbers associated with your account have been restricted to no longer receive telephone communication as of August 5, 2024. You have an interest-bearing installment loan account with ****************** which means interest for this loan is calculated using the daily simple interest rate. Accordingly, interest accrues daily on the unpaid portion of the principal balance. All payments made on the principal account were applied in accordance with the terms of the loan agreement, which states each payment you make on this loan will be applied first to late charges (when applicable), then to interest that is due, then to principal that is due and then to any other charges due hereunder. A copy of your payment history has been mailed to the address on file for your review.
We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
***************************************

Sincerely,
*************************
Chief Risk Officer
Initial Complaint
Date:07/18/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this **** with charter communications, I do not have contract with LENDMARK, they did not provide me with the original contract as i requested.
Business Response
Date: 07/30/2024
Dear *****************************,
Lendmark Financial Services, LLC (hereinafter referred to as "Lendmark") is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
On May 14, 2020, you entered into a loan agreement with Lendmark Financial Services. Your original balance was $2957.65 which was financed for a term of 36 months with monthly payments of $115.15 due starting on June 14, 2020.
Lendmark has mailed a copy of the Disclosure Statement, Promissory Note and Security Agreement (Contract) with the customers signature and a copy of the customers payment history to the customers address on file to provide proof of debt.
Additionally,Lendmark Financial Services has received several indirect credit disputes submitted from the credit reporting agencies initiated by you and has previously responded to the initiating agency with updated information, if any,within the required timeframe for response.
We understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the CRAs. As the information reported to the CRAs regarding your account was accurate, ****************** is unable to accommodate your request.
Lastly,the Lendmark account referenced in your complaint was charged off on February 24, 2022, and subsequently sold to Plaza Services. Lendmark is no longer attempting to collect this debt. You should contact Plaza Services for information regarding the account. You may reach ************************** at ************.
We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address. ***************************************
Sincerely,
*************************
Chief Risk Officer

Customer Answer
Date: 07/30/2024
Correction to my credit report,
I demand this account be removed
from credit report
Business Response
Date: 07/30/2024
We understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the CRAs. As the information reported to the CRAs regarding your account was accurate, ****************** is unable to accommodate your request.
Initial Complaint
Date:07/18/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently discovered that I am a victim of identity theft. While reviewing my credit report, I noticed an account opened in my name without my knowledge or consent. I immediately contacted the creditor to request proof of my authorization for this account. However, I have yet to receive any documentation or evidence from the creditor verifying that I initiated or authorized the opening of this account. Given the lack of evidence provided by the creditor, it is clear that this account does not belong to me and has been opened fraudulently using my personal information. Below are the details related to this incident from my credit report:Account Name: ********************** SER Account #: *********** Date Opened: 08/31/2018
Business Response
Date: 07/22/2024
Dear *******************************,
Lendmark Financial Services, LLC (hereinafter referred to as "Lendmark") is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
On August 31, 2018, you entered into a loan agreement with Lendmark Financial Services. Your original balance was $6921.40 which was financed for a term of 60 months with a first odd payment of $222.25 due starting on October 1, 2018, and payments of $216.88, monthly thereafter.
Lendmark has mailed a copy of the Disclosure Statement, Promissory Note and Security Agreement (Contract), with the customers signature, and a copy of the customers payment history to provide the ledger of account payment activity, to the customers address on file to provide proof of debt.
If you believe you are a victim of identity theft, Lendmark asks that you please provide: 1) a certified copy of the police report or a completed signed copy of the ************************ (FTC) identity theft report, with the account number listed and 2) A copy of the customer's government issued identification document such as a driver's license or state issued ID. Once all documents above are completed and collected, please mail a copy of each to ****************************** ********************************************
We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address. ***************************************
Sincerely,
*************************
Chief Risk Officer
Initial Complaint
Date:07/16/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Unauthorized Account - Identity Theft Notification Dear Sir/*****,I am writing to report an unauthorized account opened in my name with LENDMARK FINANCIAL SER. I recently discovered this fraudulent activity and did not authorize the creation of this account. Below are the specifics of the unauthorized account:Creditor Name: LENDMARK FINANCIAL SER Date Opened: 02/27/2023 Account Number: ********** Date Opened: 08/09/2019 Account Number: ********** I kindly request that you take immediate action to close this account and expunge any negative records associated with it from my credit report. Please confirm the closure of the account and provide documentation related to this fraudulent activity.Thank you for your prompt attention to this matter.
Business Response
Date: 07/22/2024
Dear ***********************,
Lendmark Financial Services, LLC (hereinafter referred to as "Lendmark") is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
Account # ***********: On February *******, you entered into a loan agreement with Lendmark Financial Services. Your original balance was $8000 which was financed for a term of 60 months with a first odd payment of $251.12 due starting on April 3, 2023, and payments of $230.09,monthly thereafter.
Account # ***********: On August ******, you entered into a loan agreement with Lendmark Financial Services. Your original balance was $8057.35 which was financed for a term of 60 months with a payment of $231.74 due starting on September 9, 2019, and monthly thereafter.
Lendmark has mailed a copy of the Disclosure Statement, Promissory Note and Security Agreement(Contract), with the customers signature, and a copy of the customers payment history to provide the ledger of account payment activity,to the customers address on file to provide proof of debts.
If you believe you are a victim of identity theft, Lendmark asks that you please provide: 1) a certified copy of the police report or a completed signed copy of the ************************ (FTC) identity theft report, with the account number listed and 2) A copy of the customer's government issued identification document such as a driver's license or state issued ID. Once all documents above are completed and collected, please mail a copy of each to ****************************** ********************************************
We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address. ***************************************
Sincerely,
*************************
Chief Risk Officer
Initial Complaint
Date:07/11/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I trust this letter finds you well. My name is *****************************, and I am writing on my own behalf as a natural person, consumer, with no association to any third party. Having recently examined my credit report, I discovered several errors, including issues related to mistaken identity, fraud, and potential stolen identity. In adherence to my rights under the Fair Credit Reporting Act (FCRA), Consumer Credit Protection Act, and Fair and Accurate Credit Transactions Act of 2003 (FACTA), I am taking necessary actions. I have formally requested a comprehensive accounting and five years' worth of records pertaining to the accounts listed on my credit report to ascertain their compliance with the Fair Credit Billing Act. Additionally, I have sought signed contracts, agreements, or any legal documentation linking me to these accounts. To preempt any legal complications arising from inadequate reporting, I have asked for either the deletion of the accounts or the issuance of a certificate confirming Metro 2 formatted reporting perfection. Pursuant to 15 U.S.C. 1681b, consumer reporting agencies are permitted to furnish a consumer report only in accordance with written instructions from the consumer. I DEMAND immediate verification or removal of the following account entries: ********************** # ***********
Business Response
Date: 07/16/2024
Dear *****************************,
Lendmark Financial Services, LLC (hereinafter referred to as "Lendmark") is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
Lendmark Financial Services has completed an investigation into your dispute and submitted a request to each of the three credit reporting agencies to which we report to, to update your tradeline associated with the loan account referenced in your complaint. The tradeline was updated to reflect:
Account Status: L- Charged off
Special Comment: Purchased by Another Lender

Please note that the CRAs are separate entities from Lendmark and Lendmark does not control the amount of time it may take for the CRAs to process this request. If 30 days have passed since you received this letter and your credit report does not reflect this change,we ask that you contact us in writing at the following address provided below in order to investigate: Attn: Loan Admin ***************************************
Additionally,the Lendmark account referenced in your complaint was charged off on August 25,2023 and subsequently sold to ****************** Lendmark is no longer attempting to collect this debt. You should contact ***************** for information regarding the account. You may reach them at **************.
As requested, Lendmark has mailed a copy of the Disclosure Statement, Promissory Note and Security Agreement (Contract) with the customers signature, along with a copy of the customers payment history, to the customers address on file to provide proof of debt.
We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email ***********************************************
Sincerely,
*************************
Chief Risk Officer
Initial Complaint
Date:07/09/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against company for inaccurately reporting an account on my credit report. The account was listed without my authorization or verification. Despite my efforts to resolve this issue directly with the company, they have not responded or provided verification, violating the Fair Credit Reporting Act (FCRA).
Business Response
Date: 07/16/2024
Dear *****************************,
Lendmark Financial Services, LLC (hereinafter referred to as "Lendmark") is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
At the point of sale, you were provided with a disclosure in addition to the application, loan agreement, and privacy policy. The disclosure outlines Lendmarks intentions as it relates to credit reporting: Fair Credit Reporting Act Notice: We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report.
As stated in the Reasons we can share your personal information section of the privacy policy it states: For our everyday business purposes such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus; or as permitted by law.Does Lendmark Share? Yes. Can you limit sharing? No.
Lendmark has only shared the information which was outlined in the Privacy Policy.Should you want to limit the types of sharing, you can call ************ for further information or questions.
Additionally,Lendmark understands that you have requested that Lendmark remove the tradeline for the above referenced loan. The Fair Credit Reporting Act requires that Lendmark accurately report information to the credit reporting agencies and as the information reporting to the credit reporting agencies regarding your account is accurate, ****************** is unable to accommodate your request.
We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email ***********************************************
Sincerely,
*************************
Chief Risk Officer
Initial Complaint
Date:07/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contacted LendMark corporate office for payoff on 06/21/2024 We were told the payoff $5110.30.I recorded this phone call with the customer service representative, which the State of Georgia is a one party consent State just like ******************************* rep, name withheld due to privacy reasons told us if we payoff with a cashiers check it will speed up the release of the lien and NCDMV would sent us the vehicle title.Cashiers check for $5110.30 was personally delivered to LendMark Financial location ******, **. I have a copy of the cashiers check if BBB needs proof.The Representative said if cashiers check is used it would take less than 10-days.We contacted NCDMV Today 07/03/2024 and we're told that LendMark still hasn't released the title. They encouraged me to file a complaint with the *************** bureau.I was also advised to file a complaint with the ***** and the licensing agency regulations division for finance companies doing business in ***** has been 12-days with no release of the title. I'm going to reach out to my bank who I purchased the cashier check from.
Business Response
Date: 07/05/2024
Dear Mr.Surgeon,

Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and address your concerns as follows.

Thank you for bringing your concerns to our attention. After reviewing your account,we can confirm that we received your payoff payment on June 21, 2024. Lendmark has a minimum hold policy of 10 business days for this payment to ensure that it clears prior to releasing title and no later than 15 business days after payment has been received. The lien on your title was released on July 3, 2024, which is within Lendmarks policy. Once Lendmark notified North Carolina of Motor Vehicles the lien has been satisfied the State prints and mails a paper title to the vehicle owner, or a third party designated by the lienholder. If you dont receive your title by July 19, 2024,please contact the branch and they will provide you with a lien release so that you can request a duplicate title if needed.

Additionally, Lendmark submits a report to the CRAs monthly, please allow 30 to 45 days for the tradeline associated with your installment loan account to be updated.
We trust that this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
***************************************

Sincerely,

*************************
Chief Risk Officer
Initial Complaint
Date:07/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Business is trying to charge me over 3000 dollars difference in Balance the what credit Karma is reporting on my overall balance on a four year term loan I think it is But I know credit Karma can't be inconsistent because I have a smaller loan **** another lender and it was dead on and very accurate on actually both lenders one lender is paid of
Business Response
Date: 07/05/2024
Dear ***********************,
You entered an unsecured consumer installment loan with Lendmark on November 24, 2023. As fully disclosed on the Disclosure Statement, Promissory Note, and Security Agreement, (the Loan Agreement) the original amount financed was $4,694.55 with an interest rate of *****% for a total of payments of $8,451.11 to be repaid over 48 months with a first odd payment of $232.69 due starting on January 8, 2024, and payments of $174.86, monthly thereafter.
This is a precomputed loan, the starting balance or the total of payments on the loan reflects both a principal and an interest component and each payment made on the loan is applied to reduce the total of payments. Further, the total amount of interest is computed at the inception of the loan and does not change.
The statement you received from Lendmark reflects the amount you owe if you were to pay off your loan to term (the contracted 48 months), currently $7,344.12.
The balance being reported by the credit reporting agencies reflects the amount you owe if you were to pay off your loan account by the end of the month, last reported at the end of May 2024, is accurately reported as $4,177.46
Lendmark can confirm the balance being reported is accurate as of the date of reporting to the credit reporting agencies.
We trust this resolved the complaint brought forth. Should you or the customer have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below.
**********************************************
Customer Answer
Date: 07/07/2024

Complaint: 21934680

I am rejecting this response because:

Sincerely, Because 7300 dollars and something is incorrect you see on my proof I have sent you what the remaining balance is and it is concurrent and accurate I did refinance a loan about seven eight months ago to get down my payment with no money out without narrowing money but that would have already reported to credit ********

***********************
Business Response
Date: 07/10/2024
Dear ***********************,
Lendmark Financial Services, LLC (hereinafter referred to as "Lendmark") is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
As stated in our previous response, this is a precomputed loan, the starting balance or the "total of payments" on the loan reflects both a principal and an interest component and each payment made on the loan is applied to reduce the total of payments. Further, the total amount of interest is computed at the inception of the loan and does not change. The statement you received from Lendmark reflects the amount you owe if you were to pay off your loan to term (the contracted 48 months), currently $7,344.12. Should you want to pay off the loan off early, there is a potential you will pay less than the total of payments.

The balance being reported by the credit reporting agencies reflects the amount you owe if you were to pay off your loan account by the end of the month, last reported at the end of May 2024, was accurately reported as $4,177.46. The balance reported to the credit reporting agencies as of the end of June 2024 is accurately reported as $4158.01, please note that the CRAs are separate entities from Lendmark and Lendmark does not control the amount of time it may take for the CRAs to process the update.
Lendmark has mailed a copy of the Disclosure Statement, Promissory Note and Security Agreement ("Contract") with the customer's signature, along with a copy of the payment history and detailed payoff, to the address on file to provide proof of debt.
We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address. ***************************************

Sincerely,
***********************;
Chief Risk Officer

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