We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Consumer Finance Companies

Lendmark Financial Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for Lendmark Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lendmark Financial Services has 470 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 279 total complaints in the last 3 years.
    • 105 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LENDMARK FINANCIAL SER Opened: 12/28/2022 Account Number: ********** Amount: $640.00 Dispute Reason: This account is fraudulent and was not authorized or opened by me. I am a victim of identity theft. I demand the immediate removal of this account from my credit report to prevent further damage to my financial standing.

      Business Response

      Date: 09/09/2024

      Dear *****************************,
      Lendmark Financial Services, LLC (hereinafter referred to as "Lendmark") is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
      If you believe you are a victim of identity theft, Lendmark asks that you please provide: 1) a certified copy of the police report or a completed signed copy of the ************************ (FTC) identity theft report, with the account number listed and 2) A copy of the customer's government issued identification document such as a driver's license or state issued ID.  Once all documents above are completed and collected, please mail a copy of each to Attn: Loan Administration ********************************************
      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email ***********************************************

      Sincerely,
      *************************
      Chief Risk Officer

    • Initial Complaint

      Date:08/29/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with LENDMARK FINANCIAL SERVICE, I do not have a contract with PLAZA, they did not provide me with the original contract as I requested

      Business Response

      Date: 09/09/2024

      Dear *******************,
      Lendmark Financial Services, LLC (hereinafter referred to as "Lendmark") is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
      On November 30, 2018, you entered into a loan agreement with Lendmark Financial Services. Your original balance was $1812.75 which was financed for a term of 24 months with a first odd payment of $99.72 due starting on January 4, 2019 and payments of $95.15, monthly thereafter.
      The Lendmark account referenced in your complaint was charged off on September 25, 2020 and subsequently sold to Plaza Services. Lendmark is no longer attempting to collect this debt. You should contact Plaza Services for information regarding the account. You may reach ************************** at ************.
      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email ***********************************************

      Sincerely,
      *************************
      Chief Risk Officer

    • Initial Complaint

      Date:08/28/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 3, 2024 I sent a certified letter to Lendmark Financial asking them to validate the accuracy of my account that has been charged off. Despite the 30 day timeframe outlined by the Fair Credit Report Act for such responses it has been well over 6 months and I have not received any communication from them regarding my request.As of August 28, 2024 Lendmark Financial has not issued the necessary 1099C form which is required by law when a debt is forgiven or cancelled,I request that the BBB intervene to ensure that Lendmark Financial,1. Provides a timely and thorough validation of accounts in question.2. Issues the 1099C form as legally required for the charge off accounts I am eager to resolve this issue as soon as possible and appreciate your prompt attention to this complaint.

      Business Response

      Date: 09/04/2024

      Dear *************************,
      Lendmark Financial Services, LLC (hereinafter referred to as "Lendmark") is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
      On October 26, 2021, you entered into a loan agreement with Lendmark Financial Services. Your original balance was $6444.32 which was financed for a term of 48 months with a first odd payment of $254.01 due starting on December 2, 2021 and payments of $221.44, monthly thereafter.
      Lendmark has mailed a copy of the Disclosure Statement, Promissory Note and Security Agreement (Contract) with the customers signature and a copy of the payment history, to provide ledger of account payment activity, to the customers address on file to provide proof of debt.
      Additionally,if Lendmark Financial Services was forgiving the loan balance, you would be receiving a 1099-C, however since you are still responsible for the loan, you will not be receiving a 1099-C.
      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email ***********************************************

      Sincerely,
      *************************
      Chief Risk Officer

    • Initial Complaint

      Date:08/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear ***/*****,I recently reviewed my credit report and discovered an error that indicates I am a victim of identity theft. I have enclosed copies of the relevant reports and documentation for your reference.The following account does not belong to me:Creditor: LENDMARK FINANCIAL SER Opened Date: 12/20/2021 Account Number: ********** High Credit Amount: $15,499.00 I request that you investigate this matter and remove the fraudulent information from my credit report as per the Fair Credit Reporting Act (FCRA).Thank you for your prompt attention to this issue.

      Business Response

      Date: 08/30/2024

      Dear *************************,

      Lendmark Financial Services, LLC (hereinafter referred to as "Lendmark") is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
      On 12/20/2021, you entered into a loan agreement with Lendmark Financial Services. Your original balance was $15499.95 which was financed for a term of 60 months with a first odd payment of $588.28 due starting on 2/3/2022 and payments of $445.72, monthly thereafter.

      Lendmark has mailed a copy of the Disclosure Statement, Promissory Note and Security Agreement (Contract) with the customers signature and a copy of the payment history, to provide ledger of account payment activity, to the customers address on file to provide proof of debt.

      If you believe you are a victim of identity theft, Lendmark asks that you please provide: 1) a certified copy of the police report or a completed signed copy of the ************************ (FTC) identity theft report, with the account number listed and 2) A copy of the customer's government issued identification document such as a driver's license or state issued ID. Once all documents above are completed and collected, please mail a copy of each to Attn: Loan ************************* *******************************************

      We trust this resolves the complaint brought forth.Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email ***********************************************

      Sincerely,

      *************************
      Chief Risk Officer


    • Initial Complaint

      Date:08/24/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Spring Leaf Financial services, I do not have a contract with Lendmark Financial Services they did not provide me with the original contract as requested.

      Business Response

      Date: 08/29/2024

      Dear ***************************,
      Lendmark Financial Services, LLC (hereinafter referred to as "Lendmark") is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
      On 10/16/2017, you entered into a loan agreement with Lendmark Financial Services. Your original balance was $4887.95 which was financed for a term of 48 months with monthly payments of $588.28 due starting on 2/3/2022 and monthly thereafter.
      Lendmark has mailed a copy of the Disclosure Statement, Promissory Note and Security Agreement (Contract) with the customers signature and a copy of the payment history, to provide ledger of account payment activity, to the customers address on file to provide proof of debt.
      We understand that you have requested that Lendmark remove the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (****) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ***** As the information reported to the **** regarding your account was accurate, ****************** is unable to accommodate your request.
      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email ***********************************************

      Sincerely,
      *************************
      Chief Risk Officer

      Customer Answer

      Date: 09/03/2024

       
      Complaint: 22191372

      I am rejecting this response because:

      Sincerely,

      ***************************

      I Have yet to receive any documentation or contract with Lendmark Financial, they have noted on 2/22022 an agreement which I have no contract or documentation of. I am requesting original contract and documentation signed with my signatures, with Lendmark Financial. As noted that Lendmark has sent or mailed a copy of the disclosure statement, promissory Note or security agreement with signature, they have not done this to this date 9/3/2024. To state again I would like this removed from my credit report as I do not have a legal agreement with Lendmark Financial. 

      Business Response

      Date: 09/04/2024

      Lendmark has re-mailed the requested Disclosure Statement, Promissory Note and Security Agreement (Contract) as of today, September 4, 2024. If you do not receive this in a by September 9, 2024, please let us know. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address. ***************************************

      Sincerely,
      *************************
      Chief Risk Officer

    • Initial Complaint

      Date:08/22/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took a loan from Lendmark to try to get caught up on debt. After taking the loan, my financial situation got worse due to my husband being denied disability and I had to enter into Debt Consolidation through another company in order to lower all payments and reconfigured how bills were being paid. Since entering into Debt Consolidation, Lendmark has been calling and harassing me at work. I have repeatedly asked that they do not call me at work but they continue to call daily. ***************** called today, 8/23/24 at 2:25 PM and harassed me. They have even called and spoken to my coworkers about my situation.

      Business Response

      Date: 08/23/2024

      Dear ***********************,

      Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.

      Thank you for bringing your concerns to our attention, this matter has been addressed internally with the Branch Manager and AVP of the branch. As of August 23, 2024, we have restricted the telephone numbers associated with your account to no longer receive calls.

      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
      *************************************** 

      Sincerely,

      *************************
      Chief Risk Officer

      Customer Answer

      Date: 08/26/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:08/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      im Not liable for this debt with LENDMARK FINANCIAL SERVICES. I do not have any contract with LENDMARK FINANCIAL SERVICES they not provide me with the original contract as i requested

      Business Response

      Date: 08/26/2024

      Dear ***********************,
      Lendmark Financial Services, LLC (hereinafter referred to as "Lendmark") is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
      Lendmark has mailed a copy of the Disclosure Statement, Promissory Note and Security Agreement (Contract) with the customers signature and a copy of the payment history, to provide ledger of account payment activity, to the customers address on file to provide proof of debt.
      Lendmark understands that you have requested that Lendmark remove the trade line for the above referenced loan. The Fair Credit Reporting Act requires that Lendmark accurately report information to the credit reporting agencies and as the information reporting to the credit reporting agencies regarding your account is accurate, ****************** is unable to accommodate your request.
      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email ***********************************************

      Sincerely,
      *************************
      Chief Risk Officer

    • Initial Complaint

      Date:08/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Creditor: LENDMARK Opened Date: 1/0/20 Account Number: ********** I am formally disputing the presence of the "LENDMARK" account listed on my credit report. I have no affiliation with this creditor, and this account has been erroneously reported. According to the ***** all information on my credit report must be accurate, and this account is clearly an error.I demand an immediate investigation and require that this account be verified as accurate or removed within the 30-day timeframe mandated by law. Should you fail to verify this accounts accuracy, I expect it to be deleted from my credit report, along with a written confirmation of this correction.

      Business Response

      Date: 08/26/2024

      Dear *************************,
      Lendmark Financial Services, LLC (hereinafter referred to as "Lendmark") is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
      On January 15, 2020, you entered into a loan agreement with Lendmark Financial Services. Your original balance was $3,699.83 which was financed for a term of 36 months with monthly payments of $145.11 due starting on 2/15/020 and monthly thereafter.
      Lendmark has mailed a copy of the Disclosure Statement, Promissory Note and Security Agreement (Contract) with the customers signature and a copy of the payment history, to provide ledger of account payment activity, to the customers address on file to provide proof of debt.
      Lendmark understands that you have requested that Lendmark remove the tradeline for the above referenced loan. The Fair Credit Reporting Act requires that Lendmark accurately report information to the credit reporting agencies and as the information reporting to the credit reporting agencies regarding your account is accurate, ****************** is unable to accommodate your request.
      Additionally,if you believe you are a victim of identity theft, Lendmark asks that you please provide: 1) a certified copy of the police report or a completed signed copy of the ************************ (FTC) identity theft report, with the account number listed and 2) A copy of the customer's government issued identification document such as a driver's license or state issued ID.  Once all documents above are completed and collected, please mail a copy of each to Attn: Loan ******************* ********************************************
      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email ***********************************************

      Sincerely,
      *************************
      Chief Risk Officer

    • Initial Complaint

      Date:08/14/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spoke with a rep **** at ****************************************************************************************** to speak

      Business Response

      Date: 08/21/2024

      Dear ***********************************,

      Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.

      Thank you for bringing your concerns to our attention, this matter has been addressed internally with the Branch Manager and AVP of the branch.
      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
      *************************************** 

      Sincerely,

      *************************
      Chief Risk Officer

    • Initial Complaint

      Date:08/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a loan with Lendmark that I refinanced back in November of 2023. Upon refinancing the loan, Lendmark released a title to a car that they had a lien on back to me. I was told I would receive the title to this vehicle within a matter of days. After a few weeks I had yet to receive it. I went to DMV and was told Lendmark had yet to release the title. I contacted them several times and was told a 3rd party business was the company that released the title and theyd get back to me. I have reached out several more times and have been given the run around on my title. I have yet to receive it and It has now been almost 10 months now. I really need this title to my car and I am getting no answers from Lendmark.

      Business Response

      Date: 08/14/2024

      Dear *******************************,

      Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and address your concerns as follows.

      Thank you for bringing your concerns to our attention. After reviewing your account, we can confirm that Lendmark released its lien on the collateral as of November 21, 2023, and another lien release request to have the paper title mailed to you at the address on file by the ******************* of Motor Vehicles was submitted on August 13, 2024. As of August 14, 2024, we can confirm the lien release has been processed.

      A copy of Lendmarks lien release letter has been mailed to your address on file. If you have not received your title within the next 10 business days contact your local ******************* of Motor Vehicles for further assistance.

      We trust that this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.

      ***************************************

      Sincerely,

      *************************
      Chief Risk Officer

    Lendmark Financial Services is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.