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Business Profile

Consumer Finance Companies

Lendmark Financial Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for Lendmark Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 280 total complaints in the last 3 years.
    • 106 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have fallen victim to identity theft and have observed unauthorized transactions and other suspicious activities associated with my identity. I have already filed a police report to address this issue. To aid in my recovery from these financial losses and to help clear my name, I am seeking your assistance in removing the fraudulent account from my credit report. I appreciate your support in resolving this matter. -----------LENDMARK- Opened On - 1/1/2023, Account Number - ***********. -----------

      Business Response

      Date: 05/14/2024

      Dear **************************************************,
      Lendmark Financial Services, LLC (hereinafter referred to as "Lendmark") is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
      If you believe you are a victim of identity theft, Lendmark asks that you please provide: 1) a certified copy of the police report or a completed signed copy of the ************************ (FTC) identity theft report, with the account number listed and 2) A copy of the customer's government issued identification document such as a driver's license or state issued ID.  Once all documents above are completed and collected, please mail a copy of each to: Attn: *************** ********************************************
      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address. ***************************************

      Sincerely,
      *************************
      Chief Risk Officer

    • Initial Complaint

      Date:04/30/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this **** with charter communications, I do not have contract with LENDMARK, they did not provide me with the original contract as i requested.

      Business Response

      Date: 05/07/2024

      Dear ********************,
      Lendmark Financial Services, LLC (hereinafter referred to as "Lendmark") is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
      On May 3, 2019, you entered into a loan agreement with Lendmark Financial Services. Your original balance was $4500.00 which was financed for a term of 48 months with a payment of $206.95, due starting on September 15, 2019, and monthly thereafter.
      Lendmark has mailed a copy of the Disclosure Statement,Promissory Note and Security Agreement ("Contract") with the customer's signature, along with a copy of the customer's payment history to provide the ledger of account payment activity, to the address on file to provide proof of debt.
      Additionally, we understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the CRAs. As the information reported to the CRAs regarding your account was accurate, ****************** is unable to accommodate your request.
      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address. ***************************************

      Sincerely,
      *************************
      Chief Risk Officer

    • Initial Complaint

      Date:04/26/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like for *************************, the Branch Manager, to stop sending me these "We've reserved $1000 for you" letters when this individual specifically has declined me over and over for loans (despite them claiming to help those less fortunate on their website). I have called and requested that these letters be stopped; and still, she continues to have them sent. I would like my name taken off their **** mailing list permanently and for them to stop contacting me with these bs letters immediately - or else!

      Business Response

      Date: 05/03/2024

      Dear *******************,

      Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.

      Thank you for bringing your concerns to our attention, this matter has been addressed internally with the Branch Manager and AVP of the branch. As of April 16, 2024, you have been removed from all Lendmark solicitations. Please allow at least 30 days for all solicitations to cease. Additionally, your telephone number has been restricted and you will no longer receive communication.

      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
      *************************************** 

      Sincerely,

      *************************
      Chief Risk Officer

      Customer Answer

      Date: 05/07/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:04/25/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been paying on the same loan for years, paying more than what was given to me. They need to resolve this with a debt management company

      Business Response

      Date: 04/30/2024

      Dear *******************************,

      Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
      You obtained an installment loan secured by personal goods with Lendmark on September 2, 2020, for the purpose of household expenses in which $ ***** was given directly to you. As fully disclosed on the Disclosure Statement,Promissory Note, and Security Agreement, (the Loan Agreement) the original amount financed of $ ******** interest rate of *****%, a total payment of $4,938.12 to be repaid over 36 months in $ ****** monthly payments.

      This loan has been renewed three times with the most recent occurring on September 8, 2022. The amount paid directly to you was$ ******* and $6,076.74 was paid on the prior loan. The Amount financed was $ ******** with an interest rate of *****% for a total of $ 13, ****** to be repaid over 54 months in $257.36 monthly payments. There have been 12 payments made on the account with the last one being made on November 8, 2023. Additionally on December 26, 2023,you requested to no longer be contacted by telephone and your account was notated and calls were restricted.

      We have not had any contact with a debt management company on your behalf. We encourage you to reach out to your local branch to provide the contact information and for any available options you may have to bring your account current as soon as possible.

      A copy of the promissory note and payment history has been mailed to you for review.

      We trust this resolves the complaint brought forth.Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
      ***************************************  

      Sincerely,

      *************************
      Chief Risk Officer


    • Initial Complaint

      Date:04/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has a system that claims you don't make your car payment on time and tanks your credit report with late payments. The management is so horrible and degraded me for asking for a hardship deferment. Which I signed and agreed too. Then claimed a late payment every month since June 2023. Then calls me stated I missed April's payment tanking my credit score more. I don't want my car they can come have it. And I want all my money back that I have paid ****** for 21 months as of April 2024. I also want restitution for harassment and emotional distress as well as my destroyed credit score. Will be contacting lawyer.

      Business Response

      Date: 05/07/2024

      Dear ***********************,
      Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
      You have two installment loan accounts with ******************. The first account is direct consumer installment loan entered April 29, 2022, to finance the purchase of a 2010 ****** Corolla (vehicle) from 83 Autos, LLC.As disclosed on the Disclosure Statement, Promissory Note, and Security Agreement, (the Loan Agreement) the original amount financed was $8,225.53 with an interest rate of *****% for a total of payments of $13,511.82 to be repaid over 48 months in $281.25 monthly payments. In April ************************************************************************************** bringing the account current. The status of this account is current and due June 01, 2024; no late payments are reporting for this account.

      The second account is a sales finance installment loan entered September 27, 2022, to finance the purchase of auto accessories with the original amount financed was $1,588.00 with an interest rate of *****% for a total of payments of $2,182.68 to be repaid over 36 months in $60.63 monthly payments. There were three payments made on this account with the last payment being on December 28, 2022,and late payments being reported until it was charged off on August 25, 2023.      

      A copy of both loan agreements and payment histories have been mailed to the address on file for your review.

      Should you wish to voluntarily surrender your vehicle we suggest you contact the ****,Pa branch as soon as possible to discuss further.

      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
      ***************************************

      Sincerely,
      *************************
      Chief Risk Officer

      Customer Answer

      Date: 05/10/2024

       
      Complaint: 21624517

      I am rejecting this response because: I did not fall behind I made a deferment that your company refused to honor for over a year and the. Tried to say I didn't make April's 2024 payment and that's not even the first time your company tried. Take the car or legal action will be filed for the false destruction of of my credit with the car. Your company is a joke and in violation of the Consumer Protection Act I have already spoken to a lawyer.

      Sincerely,

      ***********************

      Business Response

      Date: 05/10/2024

      Dear ***********************,

      Please contact the ****, ** branch to discuss the voluntary surrender of your vehicle as soon as possible.

      We trust this resolves the complaint brought forth.

      Sincerely,

      *************************
      Chief Risk Officer


    • Initial Complaint

      Date:04/19/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 08/15/21 I entered into a settlement agreement with LENDMARK FINANCIAL Attorneys **************** On 04/09/24 I paid the final settlement agreement amount. I paid the settlement on time as agreed NEVER LATE each month throughout the agreement. Unfortunately, LENDMARK FINANCIAL has relentlessly and intentionally sabotaged all three trade lines manipulating the monthly update. Finally, Im requesting LENDMARK update my trade line status to settlement paid as agreed never late with all Four credit bureaus, ************ Experian, and Equifax.

      Business Response

      Date: 04/29/2024

      Dear *********************************,

      Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the concerns as follows.

      You entered an unsecured installment loan with Lendmark on April 6, 2018, amount financed $5,000.13,at an interest rate of *****%, for a total balance of $8,679.60 to be repaid in 60 monthly payments. This account charged off on April 25, 2019, due to nonpayment as contractually agreed, with a balance of $ 4, ****** owed.

      On October 25, 2018,Lendmark was granted the below judgment:

      Principal sum of $ ********;
      Prejudgment Interest $ 455.30;
      Filing Fee $ 74.00;
      Attorney Fee $716.46
      Other Fee $ 57.88
      Total $ 6,080.03

      On July 30, 2021,you entered a settlement agreement with ******* & *****, P.A. to pay $2500.00 in $50.00 consecutive monthly payments for 50 months to satisfy the judgment. The last payment made to satisfy the settlement agreement was made on April 9, 2024, please allow 30 to 45 days from this date for the credit reporting agencies to update the tradeline reporting associate with the account. Additionally, the tradeline associated with the account would be updated to report as settled for less than the full balance.

      We also contacted ******* & *****, P.A. to confirm that no other agreement was made as to how information would be reported to the credit reporting agencies.

      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
      ***************************************

      Sincerely,

      *************************
      Chief Risk Officer

    • Initial Complaint

      Date:04/13/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My father, *******************, was diagnosed with cognitive decline before he took out this loan. His ENTIRE monthly income is $1600 from social security. He has no assets. He has multiple credit card debts, medical debts and I don't believe he "passed a credit check".Lendmark is a predatory loan shark.

      Business Response

      Date: 04/17/2024

      Dear ***********************************,

      Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.

      We have reviewed the customers account which has not been authorized for third party communication. If you would like to discuss matters concerning Mr. ***** account, we must receive written or verbal authorization from the account holder.

      Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
      ***************************************  

      Sincerely,

      *************************
      Chief Risk Officer


    • Initial Complaint

      Date:04/11/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with Lemdmark financial services, I do not have a contract with lendmark, they did not provide me with the original contract as I requested.

      Business Response

      Date: 04/11/2024

      Dear *****************,
      Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
      Lendmark is unable to investigate your dispute at this time because you have failed to provide enough information to identify your application. If you choose to resubmit your request, please provide Lendmark with the following:

      Your social security number or account number

      Once we are in receipt of the information listed above, we will investigate your dispute in connection with your application and provide a response. You may send this information and any additional questions or concerns that you may have to the following address: Att: Loan Admin **********************************************************

      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address. ***************************************

      Sincerely,
      *************************                                                                                                                                                        Chief Risk Officer

    • Initial Complaint

      Date:04/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of identity theft. I've noticed unauthorized transactions and suspicious activities linked to my identity. I've filed a police report, but I need assistance in resolving this issue. I hope to recover my financial losses, clear my name, and request your help in removing this inquiry from my credit report. Please help meinthismatter. ------ LENDMARK FINANCIAL S, - 11/14/2022. -------

      Business Response

      Date: 04/16/2024

      Dear Dear *************************

      Lendmark Financial Services (Lendmark) has reviewed your letter and submits this letter in response.

      Lendmark has completed an investigation into your dispute and has submitted a request to Equifax to delete the inquiries. Please note that the CRAs are separate entities from Lendmark and Lendmark does not control the amount of time it may take for them to process this request.  If 30 days has passed since you received this letter and your credit report does not reflect this change, we ask that you contact ** in writing at Attn: Loan Admin ******************************************************************* to investigate.

      We trust that this addresses your concerns.

      Loan Administration Department

    • Initial Complaint

      Date:04/03/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is paid in full and still reporting negative on my credit.

      Business Response

      Date: 04/08/2024

      Dear *************************,
      Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
      Lendmark has completed an investigation into your dispute and your tradeline has already been deleted by the credit reporting agencies, due to the age of the tradeline. Please note that the credit reporting agencies are separate entities from Lendmark and Lendmark does not control the amount of time it may take for the credit reporting agencies to process this request.  If 30 days have passed since you received this letter and your credit report does not reflect this change, we ask that you contact ** in writing at ************************************************************** order to investigate.
      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address. ***************************************

      Sincerely,
      *************************                                                                                                                                                        Chief Risk Officer

      Customer Answer

      Date: 04/08/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    Lendmark Financial Services is NOT a BBB Accredited Business.

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