Complaints

This profile includes complaints for Lendmark Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lendmark Financial Services

  2118 Usher St NW Covington, GA 30014-2434

• 

  Lendmark Financial Services

  4905 Stockdale Hwy Bakersfield, CA 93309

• 

  Lendmark Financial Services

  2499 Forest Avenue Suite 100 Chico, CA 95928

• 

  Lendmark Financial Services

  306 W El Norte Parkway Suite A Escondido, CA 92026

• 

  Lendmark Financial Services

  39146 Fremont Hub Fremont, CA 94538

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been paid and should not be reporting negative on my credit report.

  Business Response

  Date: 04/08/2024

  Dear ***************************,
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  Lendmark has completed an investigation into your dispute and your tradeline has already been deleted by the credit reporting agencies, due to the age of the account. Please note that the credit reporting agencies are separate entities from Lendmark and Lendmark does not control the amount of time it may take for the credit reporting agencies to process this request.  If 30 days have passed since you received this letter and your credit report does not reflect this change, we ask that you contact ** in writing at ************************************************************** order to investigate.
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address. ***************************************
  
  Sincerely,
  ***********************;      

  Chief Risk Officer

  Customer Answer

  Date: 04/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I borrowed money against my ****** ******** motorcycle lend **** kept ****** so now Im ready to pay it off but they dont have my ****** so I moved from ***** to ******* and I cant register the ****** without the ****** lend **** said I would have to get a lost ****** replacement but the tag office wont let me get ****** because ***** wants everyone on ****** to signs form and I bought the motorcycle years ago and dont know how to get in touch with the two previous owners i gave lend **** my ****** they told me I would get it back when loan is paid but now they said they cant find it and wont do anything to get one

  Business Response

  Date: 04/02/2024

  Dear ***********************,

  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. Currently we are unable to locate a Lendmark account with the information provided. Please provide the application number and/or the account number utilizing the email address below as soon as possible.
  ***************************************
  
  Sincerely,

  
  *************************
  Chief Risk Officer 

• Initial Complaint

  Date:03/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constantly sending me mail indicating that I have been approved for a loan I did not apply for and a check in it for $2000. I have called the local branch numerous times for over 1 year and the headquarters asking to stop sending me mail. I also filed a complaint with NCDOJ because at the bottom of the Lendmark letter it is written to stop receiving mail call this number And the customer service representative says they need my social security number before they can remove my name. Sounds like a scam. My brother and my son have also received approved loans from them at my address and them have not lived here for years ! They live in another state.and CSR replied they had to call Lendmark themselves to get off the list! Sounds like a scam

  Business Response

  Date: 04/03/2024

  Dear *****************,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  
  As of April 1, 2024, you have been removed from all Lendmark solicitations. Please allow at least 30 days for all solicitations to cease.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  *************************************** 
  

  Sincerely,
  

  *************************
  Chief Risk Officer

  Customer Answer

  Date: 04/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ??
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:03/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ********************** for *** years I have paid off over ****** dollars in loans from them recently everyone has fallen into debt bc of the economy we are tight on funds as a valued and loyal customer you would think they would work with you on payments and help you settle but they refuse to do anything and now my credit is taking the brunt of it after building it up for 4 years has gone back to sqaure one.

  Business Response

  Date: 04/03/2024

  Dear *****************,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  
  You entered an installment loan secured by a 2010 Buick Enclave with Lendmark on September 21, 2023. The amount financed was $6,903.35 at an interest rate of *****%, for a total balance of $11,427.27 to be repaid in 48 monthly payments. You were unable to make your first payment and as a result were granted a 2-month payment deferment.
  
  To date you have failed to make any payments to the account and it is now being handled by **************************************************************. Please direct all inquiries to them by telephone ************.
  
  We trust this resolves the complaint brought forth.

  
  Sincerely,
  

  *************************
  Chief risk Officer

• Initial Complaint

  Date:03/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Account was paid . i was told if paid that the account would be deleted off my credit report. it was not. please see attachment.

  Business Response

  Date: 04/02/2024

  Dear ***************************,
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  Lendmark Financial Services has completed an investigation into your dispute and submitted a request to Equifax to update your tradeline associated with the loan account referenced in your complaint. The tradeline was updated to reflect the date closed as December 5, 2022.
  Please note that the ***s are separate entities from Lendmark and Lendmark does not control the amount of time it may take for the ***s to process this request.  If 30 days have passed since you received this letter and your credit report does not reflect this change,we ask that you contact us in writing at the address provided below in order to investigate.
  Additionally,Lendmark reports tradelines to the ***s for the required 7 years from the date of last activity or date of first delinquency, whichever is older.  After that date, it is the responsibility of the *** to delete your tradeline.
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address. ***************************************
  
  Sincerely,
  *************************

  Chief Risk Officer

• Initial Complaint

  Date:03/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to be removed from all mailing and email marketing. I called a requested twice in the past. I moved and now I am still receiving marketing in the mail. I also put return to sender on the mail and "please remove me from mailing list". I am still receiving mail. I had loan with temporary in the past. The worst experience in my life. I paid my loan off and I am done with this company.

  Business Response

  Date: 04/02/2024

  Dear *******************,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  
  As of March 25, 2024, you have been removed from all Lendmark solicitations. Please allow at least 30 days for all solicitations to cease.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  *************************************** 
  

  Sincerely,
  

  *************************
  Chief Risk Officer

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 18, 2024 To whom It May ********* went to Lendmark in ********, ** at 4:30pm, on 3/11/24 to pay ****** on my account. I enter the building and gave the payment to the lady sitting at the desk near the front door. She tried entering the payment but didn't know how. She said she was in training. I said "it's ok." Then another lady came to assit her with the payment. Before she could help her. ***************************** came and took the money order out of her hand and went to the computer in the back to put in the payment. He started yelling at me. " You are ****** behind and you came bring ******. I called a lawyer on you last week." I told me to give me a receipt for my money order or give it back to me. He got up from the computer and start yelling at me saying "you need to tell my why you are late on your payments, you took my money and you know you are not going to pay it back." I didn't answer him. He started yelling louder saying" the business you work for close down." He continued yelling at me about the payment being late. He said " I didn't answer him when he call my phone." I didn't say anything to me. He was trying to intimidate and harassment me. He came up to me a gave me back the money order. I left out the door. ****************** came running out the door behind me yell at me. I was afraid of ******************. I didn't know what he was going to do. I was in my vehicle. I told him "I didn't want to talk to him." The female employee in the office witness him behavior. The business has camera that caught his action. I called his Administator (*****) ************* at 4:44pm 3/11/2024. I left a message on his cellphone about ****************** harassment. I talked to ***** at 8:02pm that night. He started off the conversation about paying a lawyer 20%. I told him I was calling him about how ***************** treated me. He did address that thought at all. He kept telling me that they was going to *** me. I told him I was going to *** him for ************************ me. I said" I reported his behavior to you before and you didn't do nothing about his behavior." I also told him that "he didn't want the payment he gave it back to me." He told me to bring it back to the location. "I ask him would he sent his wife back to the location after ******* treated me that way." He said don't talk to him. I told him I want not going back over there. Then he told me to take the payment to the *********** location. He said they will date the payment for 3/11/24. I took the payment to the *********** location on 3/12/24 as he ask me. In December of 2023, I call to change a payment date over the phone and ************************* me on the phone. I called his Administator (*****) at that time a report his behavior. This is when I was given ***** cellphone number. The worker(********) witness the phone call. When I talked to ***** about his behavior in December. I told him that he harass me on the phone. He also calls my number 3 to 4 times 5 days a week and Saturday. I have the phone records to prove the harassment. Then there are calls from employee's personal cell phone and call from the Lendmard branch in *********** to my phone. I explained to ****************** that there was a reduction in work hours at my job. I was going to bring my account current as soon as I could.Finally, According to the Federal Guideline ********'s employee's behavior is prohibited.Thanks in advance to your immediate attention to this matter. I look forward to hearing from you.Sincerely, *************************** email- ******************

  Business Response

  Date: 04/02/2024

  Dear ***************************,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  
  Thank you for bringing your concerns to our attention and this matter has been addressed according to our internal policy, with the Branch Manager and AVP of the branch.
  Additionally,we have offered you the option of applying for a loan modification and/or the option of a two-month payment deferment to assist you in making on time payments;however, you declined to pursue either option. Should you decide to explore the above-mentioned hardship options please contact the branch as soon as possible to discuss further.
  

  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  ***************************************
  

  Sincerely,
  *************************
  Chief Risk Officer
  

  
  

• Initial Complaint

  Date:03/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear LENDMARK,I am writing to dispute the alleged debt currently being pursued by your organization. It has come to my attention that this debt is subject to the arbitration agreement outlined in the LENDMARK agreement, to which I am a party.I am aware that initiating arbitration involves significant costs, and given that your organization likely acquired this debt for pennies on the dollar, I am offering you an opportunity to settle this matter amicably before pursuing legal action. I propose a settlement amount of $6,000, which accounts for the mental distress, anxiety, emotional distress, and financial hardship that this situation has caused me.Furthermore, as part of the settlement agreement, I insist on the following:Payment of $6,000 as compensation for the aforementioned distress and hardship.Removal of any reporting of this debt from all credit reporting agencies.This settlement offer is contingent upon your prompt response and compliance within [reasonable timeframe, e.g., 30 days] from the date of this notice.In accordance with 15 USC 1692c(c), I demand that you cease and desist from all illegal activities and mediums of communication regarding this debt, including any communication on a consumer report, except for your response via mail with a settlement check or a letter notifying me of the deletion of the account from my consumer report.Should you choose not to accept this settlement, I want to make it clear that I am fully prepared to initiate arbitration proceedings. The associated fees and costs will be substantial and include:Filing Fee for both parties.Arbitration Initiation Fee.Arbitration Deposit.Legal Costs incurred throughout the arbitration process.It is in both our interests to resolve this matter amicably and avoid unnecessary expenses associated with arbitration.I expect a timely response to this notice, and I trust that we can reach a fair resolution.Sincerely, ***************************

  Business Response

  Date: 03/25/2024

  Dear ***************************,
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers
  You entered into an installment loan agreement with Lendmark on July 16, 2020, with an amount financed of $14018.09, interest rate 23.98%,term of 60 months, with a payment of $407.42. The last payment you made on this account was July 27, 2022 and the account was charged off on March 27, 2023,due to the terms of the loan agreement not being satisfied.
  We understand that you have requested that Lendmark remove certain information associated with the tradeline, for the Lendmark loan account referenced in your complaint, that was furnished to the credit reporting agencies (CRAs) by Lendmark however, this is a charged-off account which is considered a delinquent occurrence and can remain on your credit report for 7 to 10 years from the first date of default. With that being stated, we can confirm the information reporting to the credit reporting agencies regarding your account is accurate and under The Fair Credit Reporting Act Lendmark are obligated to accurately report this information.
  We received your Cease-and-Desist request originally in December 2023, please be advised your account was updated then to no longer receive calls from Lendmark Financial Services. You will continue to receive legally required notices.
  Additionally, Lendmark Financial Services has received indirect credit disputes submitted from the credit reporting agencies initiated by you and has previously responded to the initiating agency with updated information,if any, within the required timeframe for response.
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address. ***************************************
  
  Sincerely,
  *************************                                                                                                                                                        

  Chief Risk Officer

  
  

• Initial Complaint

  Date:03/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Lendmark Financial Services. I do not have a contract with Lendmark Financial Services. They did not provide me with the original contract as requested.

  Business Response

  Date: 03/25/2024

  Dear ***********************************,
  Lendmark Financial Services, LLC (hereinafter referred to as "Lendmark") is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customer's concerns as follows.
  You entered into an installment agreement with Lendmark on November 18, 2022; the account was then charged off on October 26, 2023, and subsequently sold to *****************. Lendmark is no longer attempting to collect this debt. Per your request we have mailed your contract to the address on file.
  You should contact ***************** for information regarding the account. You may reach ***************** at ************.
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  ***************************************
  
  Sincerely,
  *************************
  Chief risk officer

• Initial Complaint

  Date:03/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an account with ****************** for about 4 years now and I recently needed some documentation regarding my account for a home loan I am applying for. I have been asking them for about a month for these documents and over this time they keep telling me that they cant provided me any information about my account, my transactions history, not even a copy of my original contract I signed. They have not provided me with any help, ignored my emails, they also ignored 5/3rd emails (my home loan Im applying for) when they tried to reach out to them about these documents and ****** replied to any of our attempts and I emailed the bank Manager ************************* directly.

  Business Response

  Date: 03/14/2024

  Dear ***************************,
  

  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
  Thank you for bringing your concerns to our attention. We are working with the branch to obtain the requested information.The ******, ** Branch Manager will be reaching out to you directly with more information.
  
  Sincerely,
  
  *************************
  Chief Risk Officer