Complaints

This profile includes complaints for Lendmark Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lendmark Financial Services

  2118 Usher St NW Covington, GA 30014-2434

• 

  Lendmark Financial Services

  27955 US Hwy. 98 Suite AA Daphne, AL 36526

• 

  Lendmark Financial Services

  2701 Mall Road Suite 14 Florence, AL 35630

• 

  Lendmark Financial Services

  510 E. Meighan Boulevard Suite A-4 Gadsden, AL 35903

• 

  Lendmark Financial Services

  4925 University Drive NW Suite 160 Huntsville, AL 35816

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I received a loan from Lendmark financial while in a hard place due to family issues.We paid on the loan from 8/21/2019 up until my husband lost his job and I was the sole provider. 12/28/2022 was our last recorded payment. We knew at the time this was wrong but I couldnt afford a place to live let alone all of our bills and to eat. So we did what we needed to and I stopped paying. We just received paperwork on 1/3/2024 from the District court of MD with a court date and judgement amount of *******. I immediately when I could contacted Lendmark and they gave us the number to the law office to try and reach a settlement, I spoke to a ******************** from the law firm who told me that after speaking with Lendmark the actual amount I owe to settle this is ******* cents. I asked why my court ordered document has a price lower for the judgement then what was being quoted me and she had no answer for me. I still offered a settlement every ***** in my account ****. She contacted Lendmark they immediately declined my offer and wont take anything below ******* wouldnt even counter my offer. Lendmark will not work with me in order to settle this, and on top of that going to court is cheaper then trying to work with them? This makes absolutely no sense and is unethical. I feel like I have been completely taken advantage of. I paid on the loan for 3 years, my family was going through a crisis and I couldnt pay any longer. Now they wont even help me with a counter offer to make things right? And quoted me 2 thousand dollars additionally which bring the balance to way more then I even borrowed from the company to begin with. This place should honestly be shut down.

  Business Response

  Date: 01/22/2024

  Dear *********************************,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  
  You entered an installment loan secured by consumer goods with Lendmark on August 21, 2019. The amount financed was $5762.86 at an interest rate of *****%, for a total balance of $10,001.81 to be repaid in 60 monthly payments. The last payment you made on this account was December 28, 2022.
  
  This account is now being handled by the ********** of *************************************, please direct all inquiries to them directly using the information below.
  
  *************************************
  ******************************************************************
  (p)************
  
  We trust this resolves the complaint brought forth.

  
  Sincerely,
  

  *************************
  Chief risk Officer

• Initial Complaint

  Date:01/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My current loan number is 0068-115316. This loan evolved from an initial loan of $11500 from I believe October of 2021 for the purchase of a Polaris SXS. The loan originated from the ********** Lendmark. I do not have that original loan number because its not available on the app. account. The interest rate from this loan was **** percent for 48 months . At the signing I declined life insurance in order to keep the loan at an affordable price. I have nothing but good things to say at the time for my lendmark worker, *****. We communicated several times regarding the loan and met in person at the store a couple of times. She was very friendly, easy to talk too, and appeared trustworthy. I felt like I got to know her. So in March of 2022 something came up that I needed a $1000 so I called ***** and asked her about the $1000. She advised me they she could do that and "could just tack it on to my current loan." She advised me that she would send me something to docusign and then deposit the money into my checkings account. I had no reason not to trust *****. So, she sent me the docusign form, and since I was at work and I trusted her. I signed it and submitted it back to her. I understand that I didn't read what I was signing, but again, i had dealt with her personally on the first loan and had developed a trust. Plus, I was at work and didn't have time to read. This transaction appeared to go fine, as did the original. I continued to make my payments and the payment, The payment didn't increase much so I was not alarmed to anything nefarious regarding this second transaction. I thought it was like she said, "tacked on to my loan". Nothing alerted me regarding the payment amount that anything drastic was different. I continued making the payment on the from **** until **** when I was in the process of relocating for a new job. I needed money to help me move. So once again I contacted ***** some 14 months after "tacking on" the $1000 the fir

  Business Response

  Date: 01/26/2024

  Dear *********************,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  
  You entered a precomputed installment loan secured by 2018 Polaris Sport Side by Side with Lendmark on October 18, 2021, with an amount financed of $11,022.00,interest rate of *****%, term of 60 mos., with a payment of $321.33. The first payment was made on December 3, 2021, and the last payment was made on March 3,2022. You paid on this loan for 4 months before refinancing the loan because you needed additional funds to cover personal expenses.
  
  On March 16, 2022, the previous loan was refinanced, the amount financed was $12, ******, at a *****% interest rate, for 60 mos., with a payment of $318.50. You made ten payments of which seven were made late and resulted in late fees being accessed to the account. The last payment made on this account was April 28, *********** refinancing the loan to obtain additional funds to cover personal expenses.
  
  On May 17, 2023, the previous loan was refinanced, the amount financed was $13,359.97 at a *****% interest rate, for 60 mos., with a payment of $388.49. The first payment made on this account was July 21, 2023, and you have made five total payments on the accounts to date.
  
  During the loan transactions all loan terms were explained, reviewed, and executed by you.Additionally, a copy of the loan agreements and disclosures were also provided at the time of loan closings. As of January 26, ****, the Single ********************* has been cancelled and the prorated amount of $755.25 has been credited to your account.
  

  We trust this resolves the complaint brought forth.Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  *************************************** 
  

  Sincerely,
  

  *************************
  Chief Risk officer

• Initial Complaint

  Date:01/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt. I do not have a contract with Lendmark or this collection agency. They did not provide me with the original contract as requested not have a copy of the original contract as requested.

  Business Response

  Date: 01/05/2024

  Dear *************************,
  
  Lendmark has completed an investigation into your dispute and submitted a request to each of the three credit reporting agencies (CRAs) to which we report to, to update your tradeline associated with the above-referenced loan account. The tradeline will be deleted, as the loan was voided.
  

  Please note that the CRAs are separate entities from Lendmark and Lendmark does not control the amount of time it may take for the CRAs to process this request.  If 30 days have passed since you received this letter and your credit report does not reflect this change, we ask that you contact ** in writing at the address provided below in order to investigate.
  
  Loan Administration Department
  ************************************************************

• Initial Complaint

  Date:01/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Lendmark Financial Services. I do not have a contract with Lendmark Financial services. They did not provide me with the original contract as I requested.

  Business Response

  Date: 01/08/2024

  Dear *************************,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  
  The referenced Lendmark account was charged off on March 27, 2023  and subsequently sold to *****************. Lendmark is no longer attempting to collect this debt.
  
  You should contact ***************** for information regarding the account. You may reach ***************** at **************.
  
  We trust that this addresses your concerns.        
  
  *************************
  Chief Risk Officer
  
  
  
  
  
  

• Initial Complaint

  Date:12/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the late payment the month of AUG 2023 with LENDMARK FINANCIAL SERVICES, a loan extension was agreed upon and signed to prevent a late payment.

  Business Response

  Date: 01/04/2024

  Dear ***********************************,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark)is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  
  Thank you for bringing your concerns to our attention, which have been addressed internally with the Branch Manager and AVP of the ********, ** branch.
  Additionally, as of January 4, ****, a total of $63.40 in late fee credits have been applied to your installment loan account.
  

  We trust this resolves the complaint brought forth.
  

  Sincerely,
  

  *************************
  Chief Risk Officer

  Customer Answer

  Date: 01/04/2024

   
  Complaint: 21054062
  
  I am rejecting this response because: A payment was made on the account before 1/4/2024 for the original monthly payment amount and I current do not see any late payment applied to my account as of 1/4/2024.
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 01/05/2024

  Dear ***********************************,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark)is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  
  As of January 4, ****, a total of $63.40 in late fee credits has been applied to your installment loan account. Please contact your local branch with any additional questions.
  

  We trust this resolves the complaint brought forth.
  

  Sincerely,
  

  *************************
  Chief Risk Officer

  Customer Answer

  Date: 01/08/2024

   
  Complaint: 21054062
  
  I am rejecting this response because: There is no late fee applied to my account from January 4th as of verifying current account status on January 7th. Also, this does not satisfy the initial request sent pertaining to the late payment in August 2023. There was a loan extension agreed upon and signed to prevent a late payment at that time.
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 01/09/2024

  Dear ***********************************,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark)is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  
  Please contact your local branch with any additional questions.
  

  We trust this resolves the complaint brought forth.
  

  Sincerely,
  *************************
  Chief Risk Officer

• Initial Complaint

  Date:12/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been taken advantage of by a predatory *************** with excessively high interest rates for bad credit loan.Due to health related problems involving depression with recent loss of mother and other related issues have not been able to make payments in loan due to a court order involving making ****** monthly alimony payments. Currently on a fixed income; can only afford a payment of ***** each month.Their computer does not like the amount of payment; not sure why having to answer to a computer ? LandMark Financial Services from ************* and ********* ** have Been calling me to harass me for a payment which I cannot afford to make.LandMark Financial Services has failed to arrange lowest payments that I can make. What they have been doing is granting forbearance on payments thus making payments much higher than I can afford to make. Wife and myself are on Social Security and I am working part time due to having two bad knees along with depression issues LandMark Financial Services in ********** ** continued to fail to assist and help me resolve any issues at all up to this point.Wanted to reach out and ask for help! Very tough issues to resolve without some help. *******************

  Business Response

  Date: 01/03/2024

  Dear *************************,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  
  On December 12,2023, you notified the branch that you were having a financial hardship and were unable to make your monthly payments. The loan consultant attempted to assist you and you stated you would call back later. On December 20, 2023, you left a voicemail stating that you no longer wanted to receive calls from the local branch and at that time your account was notated,and telephone calls were restricted. Furthermore, we have no record of discussing a $50.00 payment option purposed by you.
  
  In order for us to assist further you must speak with a loan consultant at the branch over the telephone or in person. Please contact your local branch as soon as possible to discuss payment options to bring your account current.
  
  We trust this resolves the complaint brought forth.
  
  Sincerely,
  

  *************************
  Chief Risk Officer

• Initial Complaint

  Date:12/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Defenders. I do not have a contract with LENDMARK FINANCIAL SERVICES 130113XXXXX they did not provide me with the original contract as I requested.They did not Provide me with the original contract as I requested. This Account has been paid in full with a zero balance.

  Business Response

  Date: 12/15/2023

  Dear ***********************,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  
  The referenced Lendmark account was charged off on February 24, 2023  and subsequently sold to *****************. Lendmark is no longer attempting to collect this debt.
  
  You should contact ***************** for information regarding the account. You may reach ***************** at **************.
  
  We trust that this addresses your concerns.         
  
  *************************
  Chief Risk Officer
  
  
  

• Initial Complaint

  Date:12/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never applied for this loan called local office and they couldnt help,, this company is a Fraud

  Business Response

  Date: 12/06/2023

  Dear *******************************:
  
  Lendmark Financial Services (Lendmark) has reviewed your BBB Complaint dated December 5, 2023, and submits this letter in response.
  
  Lendmark has completed an investigation into your dispute and has submitted a request to Equifax to delete the inquiry. Please note that the CRAs are separate entities from Lendmark and Lendmark does not control the amount of time it may take for them to process this request.  If 30 days have passed since you received this letter and your credit report does not reflect this change, we ask that you contact us in writing at the address provided below in order to investigate.
  
  We trust that this addresses your concerns.

  Loan Administration Department

• Initial Complaint

  Date:12/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LENDMARK FINANCIALS 2022-10-20 !I was surprised to see that there were a few companies on my credit report that I didn't recognize. It looks like they put an inquiry on my file without me knowing, but this shouldn't be possible unless it's something approved by me first. I checked the U.S. Code and it looks like Section 604 states that all users must have a permissible purpose under the Fair Credit Reporting Act to obtain a consumer report. Can you please remove this inquiry from my credit file or provide me with documentation (physical proof) that you have a permissible purpose for it? In appreciation The document I have sent you includes my concerns about the accuracy and truthfulness of your reporting. The law requires that you follow certain procedures to ensure this, but according to what's required by both FCRA as well Metro 2 --it needs certified compliant.***************************************

  Business Response

  Date: 12/04/2023

  Dear ***************************,
  
  Lendmark Financial Services (Lendmark) has reviewed the complaint dated 12/1/2023 and submits this letter in response.
  
  *************************** filled out an application for credit with Lendmark by filling out an application with one of Landmarks approved third party sales finance companies on 10/20/2022.
  
  At the time of application, in order for Lendmark to assess the creditworthiness of an application Lendmark requests the customers credit report. This is fully disclosed up front at the time of loan application in writing on Lendmarks application for credit.  On 10/20/2022 the customer gave consent to ****************** to pull their credit.
  
  We trust that this addresses your concerns.
  
  
  Loan Administration Department
  
  
  

  Customer Answer

  Date: 12/04/2023

  Based on,
  
  
  15 U.S. Code $ ****c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt.
  It has been 30 days and you are in VIOLATION of this law because I am a victim of identity theft!! Please delete these items as soon as possible!
  These accounts should not be furnished on my consumer report as they are in VIOLATION!!!
  Under, 15 U.S Code ****b - Permissible purposes of consumer reports (a) IN GENERAL Subject to subsection (c) any consumer reporting agency may furnish a consumer report under the following circumstances and no other: (2) In accordance with the WRITTEN INSTRUCTION of the consumer to whom it relates. I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT. As a consumer I am demanding the deletion of the accounts listed IMMEDIATELY.

   

  You have not provided my "written consent" to furnish anything on my credit report. Ive stated i am a victim of identity theft several times please delete the items or i will be suing your company. Pursuant to 15 USC **** section 602 A states I have the right to privacy. Pursuant to 15 USC **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish accounts without my written instructions.

  I challenge the accuracy, compliance and reportability of this listing. Please validate this information with LENDMARK FINANCIAL and provide me with copies of any documentation associated with this account, bearing my signature. In the absence of any such documentation bearing my signature, I formally request that this information be immediately deleted from the credit file you maintain under my Social Security number. Please note that you have 30 days to complete this investigation, as per the Fair Credit Reporting Act section 611(a)(1)(A), and I am keeping careful record of your actions, including your Method of Verification. 

  Business Response

  Date: 12/05/2023

  Dear ***************************, 
  

  Lendmark Financial Services ("Lendmark") has reviewed the complaint dated 12/1/2023 and submits this letter in response. 
  

  *************************** filled out an application for credit with Lendmark by filling out an application with one of Landmarks approved third party sales finance companies on 10/20/2022. 
  

  At the time of application, in order for Lendmark to assess the creditworthiness of an application Lendmark requests the customer's credit report. This is fully disclosed up front at the time of loan application in writing on Lendmark's application for credit. On 10/20/2022 the customer gave consent to ****************** to pull their credit. 
  

  We trust that this addresses your concerns. 
  

  Loan Administration Department 

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opened a loan 2020. Was not supposed to be interest bearing. The vehicle motor blew in 02/2023. They declined the 50% requested to add to the loan to fix vehicle. Asked to pick vehicle up. Cx declined. Showing 09/2022last payment. Their customers service stated they charged interest for a tear and have my last payment April. My balance is **** higher than total cost of vehicle after paying almost 3 years and fixing **** worth of issues in 2021

  Business Response

  Date: 12/05/2023

  Dear ***************************,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  
  You entered an installment loan secured by 2006 ****** Pathfinder with Lendmark on October 9, 2020. The amount financed was $6,718.59, at an interest rate of *****%, for a total balance of $11,035.68 to be repaid in 48 monthly payments. The last payment you made on this account was September ******* and the account charged-off on July 26, 2023.
  
  On June 19,2023, Lendmark was granted a Default Judgement, details below:
  
  $ ******** Principal
  $ ******* Interest
  $ ***** Late Charges
  $ ***** Insufficient funds fee
  Plus, court cost and future interest at a rate of ******%. This account continued to accrued interest until it was charged off.
  
  We can confirm the information reporting to the credit reporting agencies regarding the tradeline associated with your account is accurate.
  
  We trust this resolves the complaint brought forth.Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  ***************************************
  

  Sincerely,
  

  *************************
  Chief Risk Officer

  Customer Answer

  Date: 12/05/2023

   
  Complaint: 20939226
  
  I am rejecting this response because: my point is the company did not close the account when I informed them of the vehicle $4000 requirement to be fixed and I had half. They allowed it to sit from that time until I made my last payment in September.  The vehicle had been tore up and you all were asked to pick up the vehicle months before my last payment.  You all neglected the customer and her request when asked. You all allowed it to sit there to add interest. Then the ********** ** location also was closed and I was having to call surrounding places to make payments and funding options.  The location and people whom I originally was dealing with that office closed without notice to the customer. It was a huge run around and dealing with different individuals and told different things each time regarding repairs..hint why I made a payment in Sept. They allowed my vehicle to sit way over a year before filing anything..even when the cx asked them to do so..I am seeing other individuals with this same issue with thus company. Lawsuits are filed and all as a result. I also have filed with magistrate ***** due to the neglect of the communication and availability to the company location loan was placed. The location closed and don't think it has reopened to this day.  They were not on my last payment date.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/18/2023

  Dear ***************************,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your rejection of the initial complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  
  Due to unforeseen circumstances outside of our control the **********, ** office was relocated, and notices were sent to all customers of that branch as well as signs placed on the location door. Additionally, during the relocation time to current account information was available by contacting us by using the www.Lendmarkfinancial.com website or by telephone *************** or **************) as stated on billing statements.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  ***************************************
  

  Sincerely,
  

  *************************
  Chief Risk Officer

  Customer Answer

  Date: 12/18/2023

   
  Complaint: 20939226
  
  I am rejecting this response because: a letter may have thought to have been sent but it was not received. I as well as many others were very much unaware.  The letter posted only stated to call another location. I drove over an hour more than once to the location. You all still neglected to close a loan when I was denied for it to be fixed. The loan sat possibility because the location was closed and in Sept when I spoke with another location reason I made the last payment.  I asked repeatedly to close account. Your company neglected to assist the customer to the best interest and save the customer thousands of dollars due to the closing and dealing if that location. My loan sat over  year incurring interest. No explanation for that
  
  Sincerely,
  
  ***************************