Complaints

This profile includes complaints for Lendmark Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lendmark Financial Services

  2118 Usher St NW Covington, GA 30014-2434

• 

  Lendmark Financial Services

  4871 Montgomery Highway Suite 10A Dothan, AL 36303

• 

  Lendmark Financial Services LLC

  6653 Atlanta Highway Montgomery, AL 36117

• 

  Lendmark Financial Services

  1963-B Cobbs Ford Road Prattville, AL 36066

• 

  Lendmark Financial Services

  2600 McFarland Blvd. East Unit 14 Suite K-2 Tuscaloosa, AL 35404

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contact Information ****** ***** Personal Statement First Name:Last Name:Address: Phone: Email: ************************************************************************************************** ************ Accounts Affected by the Crime Account Number: ******* 2/2025 **************************** or CREDIT COLLECTION Organization: SERV Original creditor:ESURANCE AN ALLSTA Date fraud began: Date that I discovered it:Total fraudulent amount: $ 800 ******************************************************* Page 1 of 2 ************************** 3/5/25, 12:04 ********** or Organization:Account Number:2/*************************** SER *********** Date fraud began: Date that I discovered it:Total fraudulent amount: $ ***** Fraudulent Information on Credit Reports Accounts or Charges Personal Information Credit Inquiries Yes, fraudulent accounts or charges appear on my credit report Addresses: ***************************************** CHAS,6423 ST JPMCB CARD, **********,PUBLIX EMPLOYEES FED C LENDMARK FINANCIAL Under penalty of perjury, I declare this information is true and correct to the best of my knowledge.I understand that knowingly making any false statements to the government may violate federal, state, or local criminal statutes, and may result in a fine, imprisonment, or both.****** ***** 3/5/2025 ****** ***** Date

  Business Response

  Date: 03/18/2025

  Dear ****** *****,
  
  Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.
  
  Lendmark has completed an investigation into your dispute and can confirm your tradeline is reporting correctly with the ************************* (CRAs). As of the date of this letter, your account is reporting as a charge-off with an outstanding balance of $13,75716. Your date of last payment was in May ************************************************** May 2023.
  
  Lendmark has mailed a copy of the fully executed loan agreement to you as well as a copy of the payment history as Lendmark still has ownership of this debt as of the date of this response. Additionally, we understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ******* the information reported to the **** regarding your account was *************************** is unable to accommodate your request.
  
  If you believe you are a victim of identity theft, Lendmark asks that you please provide: 1) a certified copy of the police report or a completed signed copy of the ************************ (FTC) identity theft report, with the account number listed and 2) A copy of the customer's government issued identification document such as a driver's license or state issued ID.  Once all documents above are completed and collected, please mail a copy of each to Attn: Loan **************** ***************************************
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below.
  
  **********************************************
  
  Sincerely,
  Lendmark *********************

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was denied loan forgiveness after a recent diagnosis of *******************************. They harassed me and my family daily. After my denial I made a payment and they still filed for a judgment against me.

  Business Response

  Date: 03/13/2025

  Dear ******** ****,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
  
  You and ******* ***** entered an interest-bearing direct consumer installment loan secured by consumer goods on September 12, 2023, in which $5,000.00 was paid to you directly in cash proceeds. As fully disclosed on the Disclosure Statement, Promissory Note, and Security Agreement, (the Loan Agreement) the original amount financed was $ ******** with an interest rate of *****%, a total payment of $10,322.88, to be repaid over 48 months in $215.06 monthly payments. You made 10 payments on this loan, twelve late fees were assessed, and two payments were returned incurring an *** fee.
  
  Throughout the course of the loan,you were granted two payment deferments to assist with your financial hardship.However, you have failed to make timely payments as required to satisfy the terms of the installment loan and as a result Lendmark initiated its collection process which includes legal remedies.
  
  A copy of the promissory note and payment history has been mailed to the address on file for review.

  
  We believe this satisfies the requirements of your inquiry. Should you have any additional questions please contact your local branch or email us at *************************************** . 

   

  Sincerely,
  
  Lendmark Compliance Department  

  
  

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 23004204
  
  I am rejecting this response because: I had no way to know I was going to be diagnosed with another mental health condition. I was not intentionally not making my payments. I was told if there was an illness preventing me from paying my loan it would be forgiven through the companys insurance. I was recently diagnosed with *******************************. I already was previously diagnosed with ****************. So yes one condition I have was a preexisting condition which is why they denied my loan forgiveness. But they based that on the date I started seeing my psychiatrist. Not by knowing anything else about my condition. This is unfair. I dont care what Lendmark claims about my payments made. Its irrelevant to the problems I have. If I wasnt disabled I would be making my payments. 
  
  Sincerely,
  
  ******** ****

  Business Response

  Date: 03/24/2025

  Dear ******** ****,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
  
  Thank you for bringing your concerns to our attention, this matter has been addressed internally with the Branch Manager and AVP of the branch.
  If you are experiencing financial hardship, please reach out to ******** ****, Branch Manager ************** of the ************, ** branch to discuss available repayment options.
  

  Sincerely,
  

  Lendmark Compliance Department

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told over the phone by ******* that I was approved for a loan. I drove almost an hour to the branch to be told that there was an "exception " in the computer system preventing me from being able to close the loan. I have no problem at all with the fact that I was not approved, it was the unprofessionalism in allowing me to drive almost an hour there, wasting my time and my gas, to be told that unfortunately her previous approval was incorrect. When I asked for a manager, she stated that "HE had already looked at it", when in fact the manager is a female. Make sure the information you are given is correct before driving to this business and wasting your time!

  Business Response

  Date: 03/03/2025

  Dear ***** ********,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
  
  Thank you for bringing your concerns to our attention, this matter has been addressed internally with the Branch Manager and AVP of the branch.
  On February 25, 2025, you were contacted by ***** *********, AVP of your local branch and this matter was resolved.
  
  Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  ***************************************************************** 
  

  Sincerely,
  

  Lendmark Compliance Department

  
  

• Initial Complaint

  Date:02/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to dispute an account that has been incorrectly reported on my credit report. This account was fraudulently opened in my name, and I believe I am a victim of identity theft. Below are the details of the fraudulent account:Creditor Name: LENDMARK Opened Date: 7/10/2020 Account Number: ***********I did not authorize or open this account, and I insist that you conduct an immediate investigation into this fraudulent activity. The presence of this account on my credit report is severely affecting my financial standing, and I request that it be permanently removed.I expect swift and decisive action in resolving this issue. Attached are the necessary documents to support my dispute and facilitate your investigation.Thank you for your prompt attention to this matter. I look forward to a quick resolution.

  Business Response

  Date: 02/27/2025

  Dear ****** ******,
  
  Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.
  
  If you believe you are a victim of identity theft, Lendmark asks that you please provide: 1) a certified copy of the police report or a completed signed copy of the ************************ (FTC) identity theft report, with the account number listed and 2) A copy of the customer's government issued identification document such as a driver's license or state issued ID.  Once all documents above are completed and collected, please mail a copy of each to Attn: Loan **************** ***************************************
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below.
  
  **********************************************
  
  Sincerely,
  Lendmark *********************

• Initial Complaint

  Date:02/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not accountable for the debt associated with LENDMARK. There is no contract between me and LENDMARK, and they have not provided the original agreement as requested.

  Business Response

  Date: 02/27/2025

  Dear Ziere *****,
  
  Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.
  
  The Lendmark account referenced in your complaint was charged off in September 2021 and subsequently sold to Plaza. Lendmark is no longer attempting to collect this debt. You should contact Plaza for information regarding the account. You may reach Plaza at ************. Lendmark has also mailed you a copy of the original contract as well as a copy of the payment history.
  
  Additionally, we understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ****. As the information reported to the **** regarding your account was accurate, ****************** is unable to accommodate your request.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below.
  
  **********************************************
  
  Sincerely,
  Lendmark *********************

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed ****************************/1301137****/$3,391.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 02/27/2025

  Dear ******** ******,
  
  Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.
  
  Lendmark has completed an investigation into your dispute and can confirm your tradeline is reporting correctly with the ************************* (CRAs). As of the date of this letter, your account is reporting as a charge off with no outstanding balance as the debt was sold to *****************. The date of first delinquency occurred in July 2022 and the account continued to escalate until it was charged off in January 2023.
  
  As noted above, the Lendmark account referenced in your complaint was charged January 2023, and subsequently sold to ****************. Lendmark is no longer attempting to collect this debt. You should contact ***************** for information regarding the account. You may reach ***************** at ************.
  
  You were provided with a disclosure in addition to the application,loan agreement, and privacy policy. The disclosure outlines Lendmarks intentions as it relates to credit reporting: Fair Credit Reporting Act Notice: We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report. Lendmark has mailed a copy of your contract, payment history, and the privacy policy.
  
  Lastly, We understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ****. As the information reported to the **** regarding your account was accurate, ****************** is unable to accommodate your request.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below.
  
  **********************************************
  
  Sincerely,
  Lendmark *********************

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came in yesterday talking with ***** she went over my payment Schedule she told me that my first payment will be March 18 but this morning money was taking out my account and left me in a minus so I try calling to see what was going on I called the first time to speak with ***** the receptionist told me she was busy and can she help me I told her and she said that she will let her know. 3 hours then went by so I called again I ask for ***** and the receptionist said she went to lunch so now I am angry so I waited till after lunch to call and when I did no one answer all I want is for them to put my money back in my account.

  Business Response

  Date: 03/04/2025

  Dear ****** ********,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
  
  Thank you for bringing your concerns to our attention, this matter has been addressed internally with the Branch Manager and AVP of the branch.
  On February 20, 2025, the additional payment that was processed on your account was refunded back to you in the form of a check and mailed to your address on file.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  ***************************************************************** 
  

  Sincerely,
  

  Lendmark Compliance Department

  
  

• Initial Complaint

  Date:02/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with charter communications, I do not have a contact with complaint location they did not provide me with the original contract as i requested

  Business Response

  Date: 02/21/2025

  Dear ****** *****, 
  
  Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.
  
  Lendmark has mailed a copy of the fully executed loan agreement to you as well as a copy of the payment history as Lendmark still has ownership of this debt as of the date of this response. Additionally, we understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ****. As the information reported to the **** regarding your account was accurate, ****************** is unable to accommodate your request.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below. 
   
  ***************************************************;
  
  Sincerely, 
  Lendmark Compliance Department
  
  

• Initial Complaint

  Date:02/11/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got some truck accessories from ************************* and used Lendmark to finance it all. The things I got was all wrong so Leonards reordered it and everything was correct besides the brush guard so they had to reorder it. It came in and I got it installed nearly 4 months after my original purchase date. I encountered many other issues with Leonards so filed a report on them and was contacted by the manager of Leonards which told me hed give me $1300 credit due to everything. I agreed and decided to go for a trailer instead of replacing the damaged cover. I was told the trailer would be mine and was a completely different deal from the other items. Well it turns out they removed the cover and added the trailer to the original contract without my consent or knowledge. I immediately reached out to Lendmark who assured me nothing would be finalized without my consent. I was then contacted by a manger of Lendmark who did say he had a personal relationship with the manger I spoke with from Leonards and that I needed to return everything or the contract was valid. Never once to look at my proofs that this trailer was not apart of the other items. An issue with Leonards was that the items I got was cheaper than what was originally ordered and Leonards admitted that yet still filed the contract without the incorrect prices. Under no circumstances should a manager of a financial institution have a personal friendship with a company they work with. I want the lien released from my trailer and the prices corrected. Lendmark should have told Leonards that they need to fix the issues with me or they wouldnt accept the much altered contract they was given. Also absolutely under no circumstances should Lendmark have accepted a contract that was 4 months old! Definitely some illegal, unprofessional, and predatory practices occurring here.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in regards to Lendmark account number **********. Both the local *******, Ga branch manager ******* ******* and personnel at the *************, Ga corporate office have refused repeated written requests via email to the branch, and oral request in the case of the corporate office, to provide me a detailed payment ledger of how each months payment was applied to principal, interest and deferred interest.I have great concern about an extremely long extended maturity date on my loan and excessive interest payments made not applied to principal. I have personal perspective that Lendmark acts in a predatory manner not in the interest of consumers and am preparing a investigation request for the Federal Consumer Financial ***************** which I disclosed to Lendmark in making the request for the detailed payment ledger.

  Business Response

  Date: 02/25/2025

  Dear ****** *****,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
  
  Thank you for bringing your concerns to our attention, this matter has been addressed internally with the Branch Manager and AVP of the branch.
  A copy of your payment history was mailed to your address on February 12, 2025.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  ***************************************************************** 
  

  Sincerely,
  Lendmark Compliance Department