Complaints

This profile includes complaints for Lendmark Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lendmark Financial Services

  2118 Usher St NW Covington, GA 30014-2434

• 

  Lendmark Financial Services

  4871 Montgomery Highway Suite 10A Dothan, AL 36303

• 

  Lendmark Financial Services LLC

  6653 Atlanta Highway Montgomery, AL 36117

• 

  Lendmark Financial Services

  1963-B Cobbs Ford Road Prattville, AL 36066

• 

  Lendmark Financial Services

  2600 McFarland Blvd. East Unit 14 Suite K-2 Tuscaloosa, AL 35404

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Landmark financed my car thru a dealership. The dealership gave me a temp tag three months in a row. After I further investigated I realized I was not the owner of the car and Lendmark was not the lien holder. I bought this to their attention in November 2024. I was paying for a car I am not the owner of and they are not the lien holder. I told them and I am continuing to pay for something I dont own and they have no interest in the car. I called head quarters and filled a complaint and wanted to know why wasnt the loan cancelled out and my account credited, no one ever called me back. I was told the complaint is open and ****** will follow up with me. Its been over a week and still no call from corporate. The office finally called wanting a payment for January and I asked them if I paid the loan off today what will I receive, not a title to a car Im paying on. The agent said nothing and this has been known since November!

  Business Response

  Date: 02/20/2025

  Dear Questine ******,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and have addressed your concerns as follows.
  
  Thank you for bringing your concerns to our attention. We have initiated an internal investigation and external investigation with the ************************************* to resolve the matter. In the interim there has been a payment deferment processed on your account pausing payment until March 19, 2025.
  

  We will keep you informed of the results of the investigation findings as it becomes available. Should you have any additional questions please contact your local branch or email us at *****************************************  
  
  Sincerely,
  Lendmark Compliance Department

• Initial Complaint

  Date:02/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Lendmark Financial Services. I do not have a contract with Lendmark Financial Services. They did not provide me with the original contract as requested.

  Business Response

  Date: 02/19/2025

  Dear ***** *****,
  
  Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.
  
  Lendmark has mailed a copy of the fully executed loan agreement to you as well as a copy of the payment history as Lendmark still has ownership of this debt as of the date of this response. Additionally, we understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ******* the information reported to the **** regarding your account was *************************** is unable to accommodate your request.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below.
  
  **********************************************
  
  Sincerely,
  Lendmark *********************

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from ************ Sales through Lendmark and didn't know the car had a salvage title to it.The vehicle was purchased December 2023.Discovered that the title was salvage in February 2023 when I went to retrieve the hard plates from the ***.Contacted Lendmark and asked do they finance salvage title cars and I was informed that they don't, and, that's when I informed them that the lady at the *** told me the car had a salvage title. Lendmark reassure me that it wasn't ,and then they asked was I having any issues with the car and I informed them that I was.Vehicle broke down in June 2023 Paid for repairs to the total of 1200 dollars Car didn't last a week it broke down again August of 2023 and has been down ever since.

  Business Response

  Date: 02/14/2025

  Dear ******** ********,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and have addressed your concerns below.
  
  You obtained an interest-bearing direct consumer installment loan on to purchase a 2010 Buick, Enclave from ****************** (Dealership) the dealership of your choice on December 26, 2023. As fully disclosed on the Disclosure Statement, Promissory Note, and Security Agreement,(the Loan Agreement) the original amount financed of $6,397.31 interest rate of *****%, a total payment of $10,668.54 to be repaid over 42 months in $253.23 monthly payments. The last payment you made on this account was September *******. Additionally, Lendmark has perfected its lien for the collateral used to secure the installment loan and have confirmed with the ******************************************* that there is no branding/salvage indication on the title.
  
  Further, Lendmark has no knowledge of the transaction between you and the dealership or vehicle of choice beyond providing financing therefore you were directed to bring all issues concerning the functionality of the vehicle to the attention of the dealership at the time of the occurrence.
  
  Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  
  ***************************************************************** ****************************************************************************

  Customer Answer

  Date: 02/17/2025

   
  Complaint: 22898260
  
  I am rejecting this response because: I was informed by the local ********** that the title was a savage title and this woman gave me this bit of information  without hesitation. I hadn't even ask for it, so I was very shocked when she told me this. Plus the registration clearly states 100% total loss claim. I informed the Lendmark office in *********** immediately after finding out, and told them my concerns then. This was February of 2024, I purchased the car in December of 2023 so about a month after. I knew then I made a bad decision. It brokedown on me in June of 2024 not even 6 months after purchasing the car. I  paid for the repairs out of pocket and the car broke down again less then a week later... This experience has really taken a toll on me. Overall worse experience ever purchasing a car...This has hurt me physically and mentally. I'm struggling everyday just to make it to my job, take my children to doctors appointments, grocery shopping and etc. Having to find a ride has been a struggle. My job requires me to have a stable ride and I don't have that. I've missed alot of time from work due to not being able to commute to and from work. This car was my primary mode of transportation. Now I'm use other means to go anywhere. It has become to much and I would like for  Lendmark to come and get the car. I no longer want the car..I know I have a responsibility to pay the loan and I want to do ******* I hope that we can work something out,  but  I  ask you to please take into consideration,  that  I have to pay for rides to and from wherever I go and **** is not cheap. The lowest I've ever paid for a ride is $45 dollars, I'm a single parent  with no other income but from my employer. Maybe we could work out something that's affordable and reasonable. Not asking for sympathy but  some type of understanding. I mean what would you do? I'm just trying to make it and take care of my children. We all have made bad decisions and hopefully learned a ****** behind it. I've learned mines. Now I'm just trying figure out what we could  do to help each other,  because having a vehicle that doesn't run doesn't help me and in return it doesn't help Lendmark because I can't afford to make a payment on a car that doesn't benefit me or my family.
  
  Sincerely,
  
  ******** ********

  Business Response

  Date: 02/24/2025

  Dear ******** ********,

  Lendmark has confirmed with the ******************************************* that there is no branding/salvage indication on the title however, if you have supporting documents from the *** stating otherwise please submit them for review.

  Thank you,

  Lendmark Compliance Department

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid on this for over two and a half years my amount never went down for my loan we refinanced it they never took off any of the finance charges I tried to get another vehicle before the motor and the transmission went they said that they would do it and they didn't and it's just been horrible since I started the whole thing

  Business Response

  Date: 02/13/2025

  Dear ***** ********,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and have addressed your concerns below.
  
  On September ******, you obtained a direct consumer installment loan to finance their purchase of a 2007 ********** Endeavor (collateral), as-isfrom ************** the car dealership of choice. As fully disclosed on the Disclosure Statement, Promissory Note, and Security Agreement, (the Loan Agreement) the original amount financed was $5,820.84 with an interest rate of *****% for a total of payments of $5,820.84 to be repaid over 36 months in $161.69 monthly payments.

  On September 8, 2023, you refinanced the previous loan. The amount paid on the prior loan was $ ******** and $1,000.00 was given directly to you. As disclosed on the Disclosure Statement, Promissory Note, and Security Agreement, (the Loan Agreement) the original amount financed was $4,253.64 with an interest rate of *****%, for a total of payments of $ ******** to be repaid over 36 months., with a payment of $ ****** per month.
  

  On January 25, 2024, you informed the local branch that the collateral had mechanical issues, and the approximate repair cost was $4,000. On April 4, 2024, we received a call from ***************************** stating they had the collateral repair cost was $4,000 and the storage fee was $1900. On May 8, 2024, Lendmark released its lien on the collateral so you could provide the clean title to ********* Automotive, and you were granted a two-month payment deferment to assist you in bringing your account current. You failed to make any payments on the account after the deferment period ended.
  

  A copy of your loan agreement and payment history has been mailed to your address on file. We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  

  *****************************************************************  
  

  Sincerely,
  Lendmark Compliance Department

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to ongoing inaccuracies on my credit report caused by this company's reporting. These errors are negatively impacting my credit score and financial stability, despite my repeated attempts to resolve them directly with the company.Given that these issues remain unresolved and continue to harm my credit, I am reaching out to the Better Business Bureau for assistance in ensuring a prompt and thorough review. I kindly request that this company either correct or remove the inaccurate items from my credit report. Thank you for your attention and assistance in resolving this matter.Details of the account involve are as follows;Account Name: ********************** Account Number: ***********Date Opened: 10/01/2020 Balance: $0.00

  Business Response

  Date: 02/12/2025

  Dear ******* *******,
  
  Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.
  
  We have received the required documentation, but as a result of our investigation, we have determined that the documentation does not support a finding of identity theft.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below.
  
  **********************************************
  
  Sincerely,
  Lendmark *********************

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Borrowed money. Was told my payment would be less than $132.00 . They did tell me the first payment would be $220.00, it was also reinstated to me the remaining payments were less than $132.00! The payments are $192.00 a month. Had I known that it was that high, I wouldnt have borrowed the money. I am on a fixed income. Help please I can make the $132.00 payment.

  Business Response

  Date: 02/10/2025

  Dear ******* ******,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and have addressed your concerns as follows.
  
  You entered an interest-bearing direct consumer installment loan secured by a 2014 ******, Titan with Lendmark on October 23, 2024. As fully disclosed on the Disclosure Statement, Promissory Note, and Security Agreement, (the Loan Agreement) the original amount financed was $ ******* with an interest rate of *****%, a total payment of $9,510.28,to be repaid over 48 months in $197.40 monthly payments with the first payment being $232.48.
  
  Additionally, if you are experiencing financial hardship, please reach out to the Branch Manager, *** ******* of the ****, MO branch at ************** as soon as possible to discuss available options.
  
  A copy of your loan agreement and payment history has been mailed to your address on file. We trust this resolves the complaint brought forth.  
  

  Sincerely,
  

  Lendmark Compliance Department

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i receive multiple phone calls a day from this loan provider starting the day after my due date if i am late. its harasment to receive 2 or 3 phone calls a day

  Business Response

  Date: 02/06/2025

  Dear ***** *********,
  

  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  

  Thank you for bringing your concerns to our attention, this matter has been addressed internally with the Branch Manager and AVP of the branch.
  We have reviewed the calls placed on your account and can verify they were made within Lendmarks policy. The calls were being made to contact to bring your installment account current. If you are experiencing financial hardship, we always encourage you to contact the *************, ** branch for payment options available to assist with bringing your account current as soon as possible.
  

  Additionally, as of February 6, 2025, we have restricted all the telephone numbers associated with your account to no longer receive calls.
  

  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  *****************************************************************
  

  Sincerely,
  

  Lendmark Compliance Department 

• Initial Complaint

  Date:01/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was asked if I wanted Nov and Dec off from making payments on my loan to pay the vetinarian for my dog's illness and subsequent death in November 2023. Instead of extending my loan by 2 **** they now show it as paid in full, then started another loan at 4+% higher interest rate! This was not told to me or explained at all. It was deceptive and should be illegal to do that. They are praying on the elderly as I am 76yrs old and they are acting like loan sharks. Yes, I signed some papers over the internet but all i was sent was the signature page. Again nothing was explained to me about what was about to happen.

  Business Response

  Date: 02/03/2025

  Dear ***** ********,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
  
  On November 6, 2023, you voluntarily entered into a precomputed unsecured installment loan agreement with Lendmark. As disclosed on the Disclosure Statement, Promissory Note, and Security Agreement, (the Loan Agreement) the original amount financed was $2,500.00 with an interest rate of *****% for a total of payments of $ ******** to be repaid over 30 months in $127.54 monthly payments with a first payment of $ ******. There were six payments made on this account.
  
  On November 21, 2024, you refinanced the previous loan. The amount paid on the prior loan was $ *******. As disclosed on the Disclosure Statement, Promissory Note, and Security Agreement, (the Loan Agreement) the original amount financed was $******* with an interest rate of *****%, for a total of payments of $ ******* to be repaid over 36 months., with a payment of $ ***** per month. There have been payments made to this account to date.
  At the time of refinance, you were not charged an origination fee therefore it caused the APR to decrease from *****% on the original loan to *****% on the current loan, however the interest rate remained the same. 
  Additionally, if you are experiencing financial hardship, please reach out to the Meridian, ID branch to discuss available options to assist in bringing your installment loan account current.
  
  We believe this addresses the concerns raised. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  *****************************************************************  
  
  Sincerely,
  
  Lendmark *********************

• Initial Complaint

  Date:01/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Plaza I do not have contract with LENDMARK FINANCIAL SER they did not provide me with the original contract as I requested.

  Business Response

  Date: 01/29/2025

  Dear ******* *****, 
  
  Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.
  
  The Lendmark account referenced in your complaint was charged off on May 26, 2021, and subsequently sold to Plaza Services. Lendmark is no longer attempting to collect this debt. You should contact Plaza Services for information regarding the account. You may reach ************************** at ************. Lendmark has also mailed a copy of the signed loan agreement as well as a copy of the payment history for the account. 
  
  We understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ****. As the information reported to the **** regarding your account was accurate, ****************** is unable to accommodate your request.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below. 
   
  ***************************************************;
  
  Sincerely, 
  Lendmark Compliance Department
  
  

• Initial Complaint

  Date:01/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with LENDMARK FINANCIAL S ******************************************************* I do not have a contract with this Original Grantor or their associated collection agency. They did not provide me with the original contract as I requested.

  Business Response

  Date: 01/28/2025

  Dear Leebria *****,
  
  Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.
  
  Lendmark is unable to validate your request at this time because you have failed to provide enough information to identify the specific account. If you choose to resubmit your request, please provide Lendmark with your full name, your social security number, your account number, and, if possible, other supporting document showing that we are collecting or reporting credit for this account.
  
  Please resubmit your request by mail to ***************************************. Once we are in receipt of the information listed above, we will validate the account in connection with account number you provided. 
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below.
  
  **********************************************
  
  Sincerely,
  Lendmark *********************