Complaints

This profile includes complaints for PadSplit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

PadSplit has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  PadSplit

  Decatur, GA 30030-4559

• 

  PadSplit

  1151 Walker Rd Ste 236 Dover, DE 19904-6600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/01/2025

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into a property advertised by Pad Split that was on the pad split app. The host of the property has been threatening acts of violence towards me. He stated that he doesn't care about Pad Split or the contract he has signed with Pad Split. He asked me to move out based on stereotypes and discrimination. I have kept my account good with ********************** and he doesn't like the fact that Pad Split allows a balance as long as it is under $300. I paid him the rent this morning January 1 ************************************************* I have a balance. I initiated a transfer because the current host lied to Pad Split and said I was co-living. I never had any one else with me. I live alone and I am diabetic. This has caused trauma and I am very nervous and scared with this man threatening me. I have never said anything derogatory to him or violated any Pad Split rules. I reached out to *** and nothing was done about the situation.

  Business Response

  Date: 01/17/2025

  Thank you for your feedback, Reshanna. We are sorry to hear your most recent PadSplit did not meet your expectations. Co-living is not for everyone and not all Members will follow our rules around cleanliness in common areas. We do our best to enforce rules, but if you ever don't feel comfortable at a property you are welcome to utilize our flexible transfer policy. Please contact our Member Support Team directly if you have additional questions or concerns regarding this. 

  Customer Answer

  Date: 01/17/2025

   
  Complaint: 22754084
  
  I am rejecting this response because: The landlord at the property was

  Bodly racist and you're giving me blanket responses as if a computer is answering me. 

  I was told I have to leave the same day I moved in because the landlord of the property was racist and didn't want black tenants. This situation needs a lawsuit, then you guys moved me to another property that was filthy with f**** backed up in the toilet and mold and mildew everywhere.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:12/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tri** to list a property on PadSplit and was having trouble so I call the Atlanta number and was told it would be resolv**.After a few weeks the property still wasnt active. I tri** to delete the listing but the site would not allow it.Assuming there was a glitch I start** a duplicate listing and again it was not activate.I then receiv** an email from someone nam ** **** ****** stating PadSplit does not take properties where a Host Lives.This is not stat** on the Website anywhere. Encouraging host to list but not disclosing you cant host and live on-site is unfair business practice

  Business Response

  Date: 01/14/2025

  Thank you for your feedback, MJ. We are sorry to hear that our current policy for host-occupied properties does not align with your expectations. PadSplit is growing quickly and covers many jurisdictions, and our current policy may change in the future. We hope we will be able to partner with you to help provide affordable and flexible housing options in your area. Please contact our Growth team directly if you have additional questions or concerns about becoming a host with PadSplit. 

• Initial Complaint

  Date:12/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The front door is extremely old multiple people have asked for it to be repainted but its too the point where it needs to be replaced if your standing inside of the house you can see through the cracks in the door. Padsplit has completely ignored maintenance requests on this issue

  Business Response

  Date: 01/17/2025

  Thank you for your feedback, ******. We are in contact with your Host regarding this to ensure the maintenance issue with the front door is resolved. If you have additional concerns, please contact our Member Support team directly. 

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The host states there's a water issue from a broken pipe at the home and claims it will take an extended amount of time which makes no sense I've had water issues before that took maybe three days and it was fixed so I don't believe that story. If it is true she needs to give an approximate date when the water will be back on. She states that I need to leave the home since when because of a water issue doesn't make sense. She stated I could transfer for what when it can be fixed in a few days by getting a plumber if I have to leave the other members need to leave also.

  Business Response

  Date: 01/17/2025

  Thank you for your feedback, Tonique. I see the water issue was resolved by your Host. Certain maintenance issues can be severe enough that the best option for both the Host and Members is to offer transfers to another property while the maintenance work is completed. If you have additional questions or concerns about how PadSplit Hosts respond to maintenance issues at properties, please contact our Member Support team directly regarding this. 

• Initial Complaint

  Date:12/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have told padsplit numerous times about the girl in room 1 and her noise level and nasty guest in the middle of the night from 1am to 5am she has all kind of weird men in the house and is abusing her dog that she shouldnt have padsplit claim they will fine members for violating the rules but no one takes the rules seriously because padsplit does not do ANYTHING. They send out a message threatening to fines members who violate rules but never actually do it

  Business Response

  Date: 01/14/2025

  Thank you for reaching out and sharing your concerns with us, ******. We understand that co-living situations can sometimes lead to challenges, and its important for you to feel comfortable in your home. If you're facing any issues with PadMates or rule violations, please dont hesitate to report them to your Host so they can address them. Keep in mind it can take time to resolve managing rule breaking PadMates out of a PadSplit. 
  
  Additionally, if you feel that this property isnt the right fit for you anymore, we encourage you to take advantage of our flexible transfer policy. We want to make sure you find a place where you feel completely at ease. If you have any further questions or need assistance, please reach out to our Member Support team directly. We hope we can find a resolution that works for you.

• Initial Complaint

  Date:12/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against PADSplit due to their unacceptable customer service practices and lack of *************************** Customer ******************************* support team is only reachable through email or by creating a ticket via phone. Despite my repeated efforts to contact them, I have not received any response to my inquiries. This lack of accessibility has left me unable to resolve pressing issues regarding my *************** Termination Without Proper Resolution:Within a 48-hour window, PADSplit both issued a termination of my lease and stated that they would respond to my concerns within the same time frame. This has left me in an extremely vulnerable position, especially as the holidays approach. I am now at risk of being locked out of my residence without any clear resolution or support.3.Negligence in Providing Timely Assistance:Despite the urgency of my situation, I have yet to receive any follow-up from PADSplits support team. This disregard for their tenants needs is deeply concerning and demonstrates a lack of accountability and professionalism.I am seeking assistance in holding PADSplit accountable for their actions and ensuring they address my concerns promptly. Their failure to provide adequate customer service and their abrupt lease termination have caused significant stress and uncertainty during a critical time.Thank you for your attention to this matter. Please let me know if additional details or documentation are needed to proceed with this complaint.

  Business Response

  Date: 12/23/2024

  Thank you for reaching out to us and sharing your concerns, ******. I can see that your issue has been addressed with your Host, and your Membership has been reinstated. We genuinely hope that your experience with PadSplit moving forward is a positive one. If there's anything more we can do to assist you, please dont hesitate to contact our Member Support team. 
  

• Initial Complaint

  Date:12/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Padsplit location at ***************** has several city code violations that Padsplit customer service has been contacted about. There are No working smoke/carbon Monoxide detection/Monitoring in the Padsplit. No Fire extinguisher present in case of fire. No handicap entrance to the home. Padsplit host does not maintain the property with cleanliness, does not cut the yard. The company does not respond to complaints submitted by the Padmates.

  Business Response

  Date: 12/19/2024

  Thank you for your feedback, *****. We have escalated your concerns and your Host will address any issues with the property not meeting PadSplit minimum standards. We take Member safety very seriously and want you to feel comfortable in your PadSplit. If you prefer to move to another PadSplit, please utilize our flexible transfer policy. Please contact our Member Support team directly if you have additional concerns or questions regarding this. 

• Initial Complaint

  Date:12/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I was in a previous padsplit and someone rated me as yelling at my dog and my dog jumps on people my dog is a service animal she would never jump on people nor will I yell at her with no proof this rating is effecting me renting a room I have been denied like 4 times and Im baffled that someone can post a rating with no proof I really need to stay in my price range I cant afford to do instant book because it cost so much. ********* and **** talk to me a little however they just stop responding. Im extremely sad that someone can say something bad about my service animal and it effects me booking a room in am so upset that I can not dispute it. I like padsplit it provides me somewhere cheap to live but if I have to instant book it I cant afford it

  Business Response

  Date: 12/17/2024

  Thank you for your feedback, ********. We are sorry to hear about your experience with a former PadMate. We understand co-living requires compromise and our Member Rating system is a way for Members in a PadSplit to communicate issues and help improve the co-living environment. We're glad to see you have found a new PadSplit and hope your experience is more positive there. Please contact our Member Support team directly if you have additional questions or concerns regarding this. 

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 22656283
  
  I am rejecting this response because:

  now Im in a room where I put in a maintenance request dec 5th the host responded to my maintenance request the 17th. Im literally sleeping on the floor and they want to charge me to move out that is ridiculous your customer support is no help Im not paying anything to move out when my maintenance request has not been fulfilled and the host is slow to respond
  
  Sincerely,
  
  ******** *******

   

   

  Business Response

  Date: 01/08/2025

  Thank you again ******** for your feedback regarding your time with PadSplit. We are sorry to hear they did not meet your expectations and have waived the commitment break penalty from your account. If you would like to try another PadSplit, we would be happy to offer to waive the move-in fee. Please contact our Member Support team directly if you have additional questions regarding this. 

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began to have issues with a Padmate who was breaking the Padsplit rules up to the point where I had to submit a safety report. When I did, the Padmate was informed by Padsplit that I submitted it and put my safety at such risk that I had to move out. Padsplit has done nothing to answer my concerns or revoke the membership of the aggressive, abusive Padmate.I found blood, ****, pee in the bathroom floors and walls. We dealt with insane music 24/7 causing all of us to lose sleep.

  Business Response

  Date: 12/12/2024

  Thank you for your feedback, *********. We know co-living can be difficult and PadMates will not always get along, and we're sorry to hear your experience was so negative you had to move on. We would be glad to offer to waive the move-in fee for your next PadSplit if you decide in the future to try another property. Please contact our Member Support team directly for more details or if you have additional questions or concerns. 

  Customer Answer

  Date: 12/12/2024

   
  Complaint: 22654415
  
  I am rejecting this response because: I will not be staying with Padsplit in the future. I urge upper level management to care about the good people using their housing program, a number of us have left due to unsafe and unsanitary conditions and a coupon code does nothing to honor that.
  
  Sincerely,
  
  ********* ********

  Business Response

  Date: 02/04/2025

  Thank you for your feedback, *********. We understand co-living is not for everyone. We are still happy to honor waiving a move-in fee if you ever decide to give PadSplit another chance in the future.  

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22654415
  
  I am rejecting this response because: it doesn't answer my complaints in any way. My life was put in danger by Padsplit, I will never be returning to the company.
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been living in padsplit for two years. There is a woman that moved into room 1 in July. She plays music very loud at 2,3,4 oclock in the morning. She also has a dog that she beats up on, on a regular. Today I asked her to calm it down with her and the dog she has thats not supposed to be here. I told her I would call the police on her if she kept beating on the dog. I dont know if she is even paying to live here she is not a member on padsplit anymore. After I said something about the police she starts threatening me and saying she doesnt care about the police they bleed like her and now she is about to become a real b****. If I am a valued member on padsplit Im asking that if she is paying that she be transferred for safety reason. If she isnt paying I ask that she be removed from the property as soon as possible

  Business Response

  Date: 12/11/2024

  Thank you for your feedback and for reporting your concerns, ******. Your Host is looking into your report and I see they recently sent a warning to the property regarding PadSplit rules. Please continue to report any rule breaking to your Host if you witness it. If you no longer feel comfortable at the property, please utilize our flexible transfer policy to find another PadSplit that better meets your needs. Please contact our Member Support team directly if you have additional questions or concerns regarding this.