Complaints

This profile includes complaints for PadSplit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PadSplit

  Decatur, GA 30030-4559

• 

  PadSplit

  1151 Walker Rd Ste 236 Dover, DE 19904-6600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had no billing issues at my first home in ******* Fl I paid my rent on time every two weeks, my roommates and I were forced to move out after 2 hurricanes I chose a property in ***** but was charged a $65 move-in fee, even though I never moved in it. PadSplit refused to refund the move-in fee because I didnt take photos of the poor conditions. In ********, I rented Room 1 at *********************************** for $191 a week ($382 every two weeks). Later, Room 2 in the same house became available, and since it was larger, I requested to move in over the weekend of December 6, 2024. The host/landlord agreed, stating the transfer would be completed by Monday, December 9, 2024.The landlord informed me that I wouldnt be charged until December 9. (Monday) with permission, I began moving some of my things from RM 1 to RM 2 on Dec 5, 2024, and cleaned RM 1 the next day. I took photos of the cleaned room and sent them to the owner. However, I still had work equipment in Room 1, which I planned to move by Saturday, December 7. Based on the agreement, I believed I had until December 9 to complete the move without additional charges.I was charged for for a month of of of unexpected fees. Their policy states that if a member moves out of a house before 12 weeks, they are penalized with two weeks of member dues or basically rent, I didnt move out of the houseI simply moved to another room within the same property! (From RM 1 - RM 2)On top of this, I was charged additional fees, a move-in fee, and the weekly rent of $206 for the new room resulting in over $600 dollars in charges just to move into the new room for 2 weeks!!! To date, *** paid a total of $2,762.04 to PadSplit since moving into the ************** on November 3rd 2024! While living here, despite the advertised rate being $191 every two weeks, and I pay $382 every two weeks plus some other fees that actually caused me to pay $422 every 2 weeks. Ive contacted PadSplits customer service multiple times.

  Business Response

  Date: 12/11/2024

  Thank you for your feedback, ******. I see you were in contact with our Support team regarding this issue and they were able to resolve it and issue you a credit on your account. We hope this resolution meet your expectations and if you still have concerns or questions, please reach out to our Member Support team directly so we can assist you.  

• Initial Complaint

  Date:12/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today December 5 Authorized charge was made to my card in the amount of 135. I called PadSplit to inform them about what happened and they told me they couldnt do anything so then I called my bank. My bank said it is still a pending transaction and all they had to do was cancel the transaction. When I call, the Lady was rude. The transaction was for an amount I owe, but the amount was discussed between me and the landlord to be distributed within a few weeks for me to pay it off. I had owed 275 for a door frame I have broken. I had made a few payments already. But the rest I had owed was 135. I paid yesterday 250 for the door and the rent which is only 175. They lady said I had memebership fee waved but the amount she told me wasnt the amount they charge. She told me they took off 40. They charge a 25 and the charge was supposed to be made two times. And she also told me the amount of 135 was apart of the membership fees. But that doesnt make any sense if I had paid the day before rent and the part of the DOOR.

  Business Response

  Date: 12/11/2024

  Thank you for your feedback, ******. I see you were in contact with our Support team regarding this and we were able to come to a resolution, and your Host was able to waive late fees for you. Please contact our Member Support directly if you have additional questions or concerns we can help you with. 

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a room on Padsplits website. The website only has pictures available and I was not allowed to visit the property prior to booking. The window for move in day is only a 12 hour window from 9am to 9pm and I was unable to visit the location before the window to cancel my commitment ended. Later on I noticed the owner had lied on the listing about having a washer and dryer. Then I found out theres no running water in the bathrooms. I cant seem to do what I need to do here and I want to recuperate however much money I can that Ive spent with them already. This is my first day here, and it is 10:58am on 12/5/24. I wont be staying.

  Business Response

  Date: 12/17/2024

  Thank you for your feedback, ******. Your Host has offered you a refund as soon as you are able to confirm your actual move-out date. You scheduled a move-out date of 1/4/25. Please contact our Member Support team directly if you have questions regarding this. 

• Initial Complaint

  Date:11/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 27, 2024 I signed up for PadSplit flexible stay and moved into a room. After complications at that home I moved into another pad split room on October 8th. I have never felt safe at any home that I was in and continued searching for a safe place to live. I was able to find something and requested to move out of pad split. I was unfortunately charged for moving out even though I signed up for flex stay. The business is falsely advertising flexible commitment plans. I bought into the plan uncertain of whether I was going to stay with PadSplit or not. Unfortunately finding an apartment after double hurricanes was extremely hard, but still I was able to find something within 2 months, Just shy of the 3 month commitment. Since I was under the impression I was under flex program I eagerly moved into my new place. On my move out day November 30th I was charged for 2 weeks stay for breaking my lease. Thats not what I signed up for. I attempted to resolve this issue weeks ago and was advised it will be resolved upon move out. Now pad split is charging me for 2 extra weeks and have refused to refund me. I will continue to warn people about this company and advise them to steer ******** addition to refund issues there is a large culture of drugs, illegal vehicles on property, no respect for quite hours, sexual harassment, rude roommates, felony convicted criminals, and having roommates invite people over so your home is constantly full of strangers which was terrifying as a single female. I never felt safe to even boil water in a PadSplit home. Despite the homeowners best efforts the homes remain dirty and unkept. The ac is pumped as cold as possible like in the hospitals without any option to change it. The rooms are small and the bathrooms are shared. After paying thousand of dollars to live in a PadSplit home and feeling unsafe the entire time I will not recommend it to anyone consider or ever move into one of these rooms or work with this company

  Business Response

  Date: 12/05/2024

  Thank you for your feedback, *****. We are sorry to hear your PadSplit did not meet your expectations and hope you will try another in the future. I see we were able to process your refund earlier this week. Please contact our Member Support team directly if you have any additional concerns or questions regarding this. 

• Initial Complaint

  Date:11/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in a residence operating with Padspilt. ***************************************************. The electricity in my room was blown out while blow drying my hair. This took place around 1-2AM 11/29. I submitted a maintenance request as soon as it happend to my host Jauzer and his team. I have now been sitting with no electricity in my room for more than 24 hours. Yes I understand it's the holiday but I also have yet to get a response and its going on 2 days after said holiday!! I escalated the situation to the phone number provided for emergency maintenance requests and the response they gave me is to wait 2 days for a response!!!! I even offered to fix it myself because its just a power box switch reset for my room. Which is more frustrating might I add. Something soooo simple taking 2 daysWith no electricity mind you.. I also have just made my weekly rent on the 28th just a few hours before this happened because I get paid Wednesday nights/ Early Thursday mornings. Imagine just paying that to receive this treatment moments after. I am extremely disappointed. More so due to the fact that I WORK FROM HOME. So now I have to charge my laptop outside my work area and hope that it doesn't die while on call. That was stressful but I am resourceful and made it work.. I have now been forced to go to a family members house because I still have not received electricity or a response from my host or his team. I have been more than patient. I didn't escalate the call until the next day during my lunch after receiving no concern or response from my host.

  Business Response

  Date: 12/05/2024

  Thank you for your feedback, ****. We understand the inconvenience and frustration this situation has caused, especially given its impact on your work and daily routine. This is not the experience we strive to provide our members. Wed like to offer you a free transfer to another property to ensure your living situation is resolved quickly. Please contact our Member Support team at ************** to initiate the transfer process. Your patience and resourcefulness during this time are greatly appreciated, and were committed to resolving this matter for you as soon as possible.

  Customer Answer

  Date: 12/05/2024

   
  Complaint: 22622218
  
  I am rejecting this response because:
  This transfer is not free I have to pay to for transportation to move and find somewhere suitable to go. I am upset with the response from padsplit and that there is no emergency maintenance actually provided when I reached the response was to wait for the hosts response.. which I was already doing. I would like to be compensated for the 3 days I was forced to sit with no electricity. Yes it went from 2 days to 3 because I had to wait until mid day Monday for this to be fixed. The host gave some half assed apology aswell.
  Sincerely,
  
  **** ******

  Business Response

  Date: 01/08/2025

  Taja we see you have recently vacated from your PadSplit. We're sorry to see it did not work out and hope you will try us again. We will be happy to offer to waive the move-in fee if you decide to make a new booking with PadSplit. Please contact our Member Support team directly with any questions regarding this. 

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The second week ****** the host was desperately demanding money and if he didn't get it in a timely manner he threatened to throw my things in the trash he also text my cell phone talking trash and then came over to attempt to illegally evict me and had been harassing me every since ive sent padsplit numberous complaints and proof of what he's done including called police on him and nothing's been said or done to resolve this instead harassment on both ends mainly from padsplit while I'm already going through pain and suffering from the things he's doing to me that I'm suffering from

  Business Response

  Date: 12/06/2024

  Thank you for your feedback, ******. If you have screenshots or evidence of inappropriate messages sent to you by your Host, please submit this to us directly so we can investigate this further. The charges on your account are accurate and reflect your stay beyond your move-out date at the property. Please contact our Member Support team to discuss your concerns regarding this. 

• Initial Complaint

  Date:11/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "The room I reserved was not as advertised on the website. Upon arriving at the property, I discovered an eviction notice on the door, blood stains on the floor, and a tenant who was familiar with my door code. This created a significant safety concern, as I could not be assured of the room's security. Due to these circumstances, I decided to leave the property and not proceed with my stay. However, when I requested a refund of the move-in fee, Padsplit denied it. This decision is unacceptable, especially given their inability to ensure the safety and exclusivity of the room."

  Business Response

  Date: 11/22/2024

  Thank you for your feedback, *******. We understand not every property will be a good fit for every member, which is why we offer a flexible transfer policy which I see you were able to take advantage of to find a different PadSplit. Timely reports of maintenance or move-in issues to the Host gives them the ability to address any concerns as soon as possible, but Members always have the choice to transfer if they are dissatisfied. Please contact our Member Support team directly if you have additional questions or concerns regarding this. 

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/16/2024 - I paid for for a private room and bathroom using padsplit. When I arrived to the house on the 16th the room was filthy and pre occupied. I took pictures to aid my claims and disappointment.I spent $413 on the room and paid for the cleaning fee before my arrival. The room was obviously not cleaned at all as you can see in the pictures. I reached out to the host that listed the home on PadSplit the same day. I did not get a response from him until the 18th.I reached out to not only the host but customer service to get my refund. I feel like I am being scammed and not heard. They said my refund of $413 should be in my account the next following week. Fast forward to today 11/20/2024 PadSplit took $494 from my account because I moved out before my commitment date. The room was pre occupied when I arrived so how was I supposed to stay there?? They are also not releasing the funds to my bank account instead they are trying to give me PadSplit credit. I want my funds back to the card I used to pay for their service. I have many pictures and receipts to aid me in getting all my money back. This has been detrimental and stressful for me. All Im asking is that I get my refund of $413 and $494.

  Business Response

  Date: 11/22/2024

  Thank you for your feedback, ******. I see we have processed your requested refunds. We are sorry to hear your first experience at a PadSplit did not meet your expectations and hope you will try another property. Please contact our Member Support team directly if you have additional concerns. 

• Initial Complaint

  Date:11/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the year of 2023, I acquired a Padsplit so that I would have a place on my own to live and I wanted to move out of my Auntie house. After I applied for the Padsplit, I was awarded to move into a Padsplit several blocks near my Auntie. Although my code did not work, I called Padsplit several times and the Host would not allow me to come in. I had to wait until another tenant arrived to gain access to my room. After several months of non self access, I move back home with my Auntie. In the meanwhile, Padsplit had continue to debit my account and I informed them I will not return to house due to the inability to access entrance into the home. Now, I am informed Padsplit is trying to collect ****** from me although I had to leave and could not enter the home

  Business Response

  Date: 11/21/2024

  Tell us why here...Thank you for your feedback on your experience with PadSplit, ******. We are sorry to hear the property you stayed at did not meet your needs. We hope you will give PadSplit another try. We have waived your outstanding balance and you can use the promo code CXMOVE24 to waive the move-in fee if you make a new booking. Please contact our Member Support team directly if you have additional concerns or need assistance making a new booking. 

• Initial Complaint

  Date:11/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The house I stayed in was ***** infested and cold. The heat didn't work in the room in freezing cold conditions. It felt inhumane. The roommates seemed incompetent and there was a crazy Jamaican theif living there who stole my planner out of my room with my personal information in it. When I emailed support, they said to call the police to file a complaint. They didn't have any concern for my things or wellbeing. Completely unsafe and disgusting.

  Business Response

  Date: 11/15/2024

  Thank you for your feedback, ******. We're sorry to hear your experience with PadSplit did not meet your expectations. Timely reports of maintenance issues is the best way to alert your Host and give them time to address. We know co-living is not for everyone which is why we offer a flexible transfer policy. Please contact our Member Support team directly if you would like to discuss this further.