Complaints

This profile includes complaints for Anthem Pest Control, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Anthem Pest Control, LLC

  2825 Breckinridge Blvd Ste 170 Duluth, GA 30096-7601

  
• 

  Anthem Pest Control, LLC

  1710 Cumberland Point Dr Ste Marietta, GA 30067

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Anthem pest control are one of the worst companies I have ever dealt with. On 08/24/2022 a sales rep by the name of ******************** came knocking while I was not home. My father whom doesnt speak English, answered the door and was misinformed by *******. He was driven to believe that the treatment for indoor and outdoor was a one time fee of $21.65. ******* pushed and pushed until he got signatures on a contract locking in my father in a contract that he did not understand since it was in English. I understand that some blame is put on us since my father signed a document that he did not understand but ******* took advantage of the situation by locking us in on a contract even though there was clearly a language barrier. I tried to call and cancelled and was informed that we would have to pay a high fee to cancel since we took advantage of an offer for the first time fee being so low. I figured even though ******* was wrong and was furious with this person, I wouldnt mind the pest control so I left it. Fast forward a couple of services later, the reps say they are 25 mins out yet never show up. Go on the website and their notes say cx was not home did exterior even though I am home all day since I work from home and I have clear view of my front and backyard absurd service and a robbery. If this issue is not resolved I will be seeking legal actions since ******* provided a contract to a client whom did not understand what he was signing and was misinformed about payments going forward

  

  Business Response

  Date: 04/14/2023

  Hello, Mr/Mrs. ********************** you for sending some feedback regarding your account and previous experience. After further review of your account, you agreed to a 12 month quarterly service, which is a total of 5 services. As of March 22, 2023, services completed are 4 of required 5. Every account that we service is on a minimum 12 month agreement. Our initial service can be as low as $20 in some instances, but that is only for the very first treatment. As for the Spanish speaking, we apologize if there were some missed information after the first conversation with our salesman. When there is some information not being understood, we have open lines of communication via phone, sms and email, and even using technology such as ****** Translate to communicate. We do acknowledge that there were several conversations with the adult son of ************ that services were rendered inside and out. Throughout those interactions and every phone call are prime to address any still pending concerns. Regarding the technician saying the exterior was completed, we again can apologize for this error. We would definitely like to speak with you directly to speak through any unclear, any unanswered questions and offer our best efforts to make this situation right, not only for you, but for Anthem as well. Our goal here is to provide the best pest control service and customer service as possible. Please allow us the opportunity to repair. 

   

  Thanks

  Anthem Pest Control 

  ****** Location Management

• Initial Complaint

  Date:03/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Anthem Pest Control did not show up for the last appointment that was scheduled for my home on Friday, March 17. Someone came to my house on Monday without calling or letting me know. I was not available at that time. I then received a message from Anthem that my account had been closed due to "refusal of service" and stating that I owe a cancellation fee of $249. I never cancelled the account, and I will not pay a cancellation fee. These charges need to be reversed.

  

  Business Response

  Date: 04/13/2023

  We have closed your account and written off your debt. We cannot issue a refund because we never received the funds for the $249 cancellation fee due to insufficient funds. please see the invoices attached. but you should no longer receive any collection notices from us. 

• Initial Complaint

  Date:11/23/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a service that was not provided. I refuse to pay the cancelation fee when they choose to cancel my accout.

  

  Business Response

  Date: 01/06/2023

  we have responded internally to this matter. 

  I sent this message to ************ on 12/07/202: Good Morning, our records indicate that a recent ACH transaction of yours has been declined by your financial institution. Please contact us at your earliest convenience remit payment for services previously rendered. Thank you. (Anthem Pest Control) ************ Transaction ID: ***********

   

  we cannot refund money that was never given to us in the 1st place. her account is frozen with us. 

  Customer Answer

  Date: 01/07/2023

  I had my bank stop payment, because they dropped me as a customer. Why would I pay a cancelation fee when I did not cancel service.

  

  Business Response

  Date: 01/11/2023

  There have been 2 bounced checks by the customer. At the time they were discovered a text message was sent to let the customer know this had happened. Please see the picture attached. you may verify with your bank. 

  Again, since anthem never received the funds in the 1st place we cannot issue a refund. Anthem also is not liable for over draft fees charged to customers by their financial institutions. 

  Customer Answer

  Date: 01/17/2023

   
  Complaint: 18456260
  
  I am rejecting this response because: there was no bounced check. I did not pay by check. I paid said fee. The second was a stop payment because I did not cancel service so I refused to pay a cancelation fee. 
  
  Sincerely,
  
  ***************

  

  Business Response

  Date: 01/19/2023

  Please review the attached image located in the last response. There is proof of ** not receiving funds. 
  

  further proof is the customer stating here on January 7th that she issued a stop payment. 
  

  I had my bank stop payment, because they dropped me as a customer. Why would I pay a cancelation fee when I did not cancel service.

   

  again if the funds were never paid to us because of a stop payment or insufficient funds the result is the same, anthem did not receive any funds. Therefore the result of a refund is impossible because we never received the funds from this customer in the 1st place 

  Customer Answer

  Date: 01/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolved as I stopped the payment.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:10/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife entered a giveaway that Anthem Pest had that had, 1 grand prize winner that would receive 1 year of pest control & a $500 Amazon gift card, & 5 runner ***.The 5 runner *** would receive a trip excluding taxes & $240 towards a service from Anthem Pest. My wife has entered these leader board giveaways before & knows to read the rules to make sure the winner is not picked at random. The giveaway page stated that there will be 1 grand prize winner & 5 runner ***, in total of 6 participants. At midnight she was still in first place. My wife went to check the giveaway & the giveaway timer ran out, & she was so excited that she won. Then she went & checked again & the timer restarted & said there was 8 hours left, & the leader board disappeared. She got a call from ****** last Friday & was told she was not the grand prize winner & that she was a runner up, even though my wife was in first place. My wife took pictures of the rules **************** after the call with ****** the rules have now changed at the bottom of the rules saying the winner will be picked at random. A leader board is a leader board for a reason. What's the point of even having a leader board if the winner will be picked at random in the first place? 1st place is 1st place. Also, I'd like to include that my wife has received almost 20 messages so far from the people that had used her link saying that they all received the same message around the same exact time stating they all were runner ***. How is that even possible if there is only 5 runner ***? ?? This is not fair to my wife & the honorable & right thing to do would be for Anthem to honor her prize. We were told by ****** that he would call ** Monday to follow-up & didn't receive a call. I tried to reach out to the *** via email & got no response. This is unprofessional & it seems like there was no giveaway at all & they were using the giveaway as a way to collect peoples information so they could get leads for new potential customers.

  

  Business Response

  Date: 11/15/2022

  Satisfied internally 

  Customer Answer

  Date: 11/15/2022

   
  Complaint: 18323517
  
  I am rejecting this response because: I have not received any response from Anthem and no resolution has been made.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 11/16/2022

  *****, 

  I called and left a voicemail on your phone yesterday around 3:53pm. please contact me at your earliest convenience via the phone number I left you on your voicemail and we can resolve this issue. thank you. 

  Customer Answer

  Date: 11/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I became an Anthem customer when approached by a door-to-door salesman one day. I was given the standard quick-talk, verbal-promise nonsense that is to be expected by any salesman. Being that we had a newborn child, and some ant and wasp issues, I decided to try them out. Anthem would service my home 4 times over the course of a year, I would not be providing my bank card information as I was not yet familiar with their system security and I may want to pay with a different card. On the first treatment visit I requested that that employee that came to my home would be the only one going forward as nobody likes letting random people onto/into their property, especially when they are connected to a shady business. That tech performed what was expected, I paid, and he left. Upon electronic receipt of payment, I noticed there was a link to access my account dashboard and so I checked it out. There was no login or verification system at all, and I am greeted with all of my personal information including my bank card information that was now saved in their systems, which I deleted due to my original request and the severe lack of security protecting their customers private information. Very alarming and disappointing. On the next visit, a new guy was sent. He walked around spraying what I assume to be water, I say this because their service yielded no results, and so I decided it was pointless and unnecessary to have. I paid, he left, electronic email receipt, I check portal again and like last time, my bank card is re-saved to an insecure and poorly built system against my wishes. At this point I notified Anthem that I would no longer be requiring their services, and for them to delete my information from their system and have a nice day. I am told it will cost me $280 to cancel, which I did not agree to, because that is obviously fraud. $280 for what? I've already paid $130 and notified 3mo in advanced. Another tech was sent still, and they persist to spam for money.

  

  Business Response

  Date: 10/26/2022

  Hello **********************,

   

  Thank you for reaching out and allowing us to offer clarity on your account. From the beginning of your relationship with Anthem and the salesman that you spoke with, you all agreed to a 12 month quarterly service, which is a total of 5 treatments. We have attached a copy of the original agreement you signed with the salesman and the 2nd verification form that was signed when the 1st tech arrived to begin the treatment. Both state that if the total 5 services are not completed and declined by you, then you are responsible for the cancellation fee in the amount of $280 plus tax. Regarding your request to have only one technician complete every service, I'm sure this has already been expressed but we did notate your file of the request for the first technician. Our policy states, even as this is requested we do not guarantee but whenever possible, we try to make those adjustments with best interest for you our customer and the technician. Speaking of the service, and being that pest control is an active, moving responsibility, generally 1-2 services are designed to deploy an integrated pest management process. So we can figure out what type of issues, cultural surrounding, biological components and then providing the proper chemical solution for the problem. As of now your account has been closed, but the fee will remain due to breaking of the agreement. We would like to speak with you and resolve any further questions or concerns you may have in a speedy manner. 

   

  Thanks 

  Anthem ********************************

• Initial Complaint

  Date:09/26/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 1, 2022 Anthem Pest Control ****************************************************************** was given a written notice that their services would not be renewed. At the conclusion of the final treatment they were informed that their horrible service was the reason. Anthem continue sending me invoices trying to collect ***** dollars out of desperation. I need all contact to stop.

  

  Business Response

  Date: 10/06/2022

  Good evening, 

  I have reviewed your account. The reason there is an outstanding balance of $89 on your account is because there was a serviced rendered on 06/22/2022. As per the 2nd paragraph of your contract anthem will continue service after the contract is over until a 30 day written notice is provided by you the consumer. (please see your signed agreement attached.) There is no indication of you wanting to cancel in your account until after the service was rendered on 06/22/2022. As of now your account has been cancelled and there is no other services pending.

   

  However the outstanding balance due is over 90 days late and we have sent It off to a 3rd party collections agency. Therefore you will no longer be receiving any messages or collections calls from us but you maybe receiving them from the 3rd party agency. 

  Please let us know if you have any further questions about the verb-age in the the agreement you signed. 

  Thank you, 

  Anthem Pest Control.

  Customer Answer

  Date: 10/12/2022

   
  Complaint: 18131375
  
  I am rejecting this response because: Anthem pest control was given a full page notice 30 days before their last service. I made it perfectly clear that my contract would not be renewed due to horrible service and poor communication on their behalf. Using social media I managed to locate 2 former customers who shared with me that Anthem office manager ************************* tried to force them to pay for unauthorized service after they ended their contract. Anthem tried to charge our credit cards without permission. More information must be gathered before moving forward with legal actions.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 10/13/2022

  Good afternoon ***, 

   

  Im sorry that explanation was insufficient for your liking. At anthem when we have an agreement with a customer for a set period of time we strive to hold up our end of the agreement and expect that the customer does the same. Please review the contract attached. your signature and initials for automatic payments are found there. We don't just charge customers with out contractual consent. The agreement also clearly states 5 services within 12 months to complete your contract. You paid for 4 and we rendered 5 services. That is the reason we were reaching out to you for the final payment. 

  Thank you for your time and your previous business.

  Sincerely,

  Anthem Pest Control

  Customer Answer

  Date: 10/18/2022

   
  Complaint: 18131375
  
  I am rejecting this response because: After further research it has been discovered that Anthem Pest Control and ************************* have a long history of overcharging customers. Gone are the days when consumers allow companies like Anthem Pest Control to use clever marketing and deceptive contracts to defraud consumers. We much use every resource we can to alert current and potential future customers of this practice. Log into ******** and Instagram to view our efforts.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesperson lied to me. I explained that we have an over population of frogs and I am afraid of frogs. I told him that I think it was due to the over population of flies. I asked the salesman specifically, if he could get rid of the flies. He said "if it crawls or flies, they can get rid of it:." Based on that, I agreed to sign up for the service. After the second treatment, I noticed no difference in our fly problem (nor frogs). I called the company and they said that they do not treat for flies. The rep referred me back to the contract that was signed, which I did read and thought that flies fell under on of the other fancy names they had listed of bugs (since I took the salesman word for it). I tried to cancel the contract but the rep told me that I had to pay $250, which at the time was almost as much as completing the contract, so I just kept the service. I am filing this complaint today because I see others on here that this has happened to and I feel something should be done about the salespeople that are lying to customers to get a sale and then the customer is stuck paying for service that is not benefiting them.

  

  Business Response

  Date: 10/06/2022

  Good evening *******************, 

   

  I have reviewed your account. you are 70% through the contract, unfortunately refunds for previously rendered services are not approved. however I did notice that you have not taken advantage of any reservices. that is our warranty that we will comeback between regularly scheduled visits for free. Please contact us ASAP @ ************ and we can provide a reservice asap. 

  As far as frogs are concerned under the agreement terms in the document that you signed we do not cover wild life, just insects. unfortunately frogs are part of wild life and our sprays ***** not be toxic to them. However our granules that we put in the yard may irritate them but it is not a fix all for frogs. If you would like us to granulate heavily on your reservice we can do that for you, again at no charge. 

  Please review the contract attached: If you would like to cancel there is a cancellation fee attached. please see the terms of the agreement in the last paragraph. 

  To insure that our sales representatives do not misrepresent at the door, we have the technician fill out a contract with you on the door as proof and a second witness. please see the 2nd document attached that you have previously signed. If you have any questions please contact us at ************.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled service with this company back in May 2022. Instead of canceling, they sent out another representative to do work outside of my house. The company stated that they sent out another representative to work on my house in June or July. However, they did not come out. When I called customer service about the issue, I informed them that their representative had not been out to my home again and I should not be charged a service visit. I also informed them that I did not sign a contract. They are charging me a $150 cancellation fee plus a service call fee. I called Anthem on numerous occasions requesting to speak to a manager or supervisor to resolve the issue. A supervisor was never available. I am waiting to this date to hear from someone in leadership. Regards,********

  

  Business Response

  Date: 10/10/2022

  good afternoon, 

  It looks like your complaint has been resolved directly by us. I see in your account that a $150 cancellation fee was paid by you on 9/30/2022 and that your account is closed with no further dues or fees. Please contact us at your earliest convenience if this is inaccurate. 

  thank you, 

  Anthem Pest Control

• Initial Complaint

  Date:09/14/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Anthem pest control under contract 2 years ago. I discontinued the service because it seemed that we had an increase in problems with pests and had terrible customer service. I was able to discontinue and paid the $279 without incident per contract. A few months ago a very nice representative came by and talked to me about the change in their services and assured me all was resolved. he told me I was able to go on a month-to-month no obligation lease and could discontinue at any time with no penalty. Upon resigning and execution the contract stated that the billing would be quarterly and that there was an early termination fee. I pointed those things out to him and he said that was standard contracting in the tablet however he would ensure that they would fix and correct my contract. He said it was a new offering and I would get month-to-month billing as well as cancel at any time. I trusted him at this point I initiated the contract. Well lo and behold I continue to have both customer service issues and an increase in ants and spiders. When I first noted this to the worker he said sometimes after the first treatment that happens as it draws the ****** out. However the problem continued so I decided to discontinue the services again. I requested a copy of the contract several times additionally. While my billing was monthly and I paid $39 per month as he assured me I would I felt this was just an oversight. when I called to discontinue the young lady told me I had to pay $279 early termination fee. I explained to her this was not the agreement that I made and I was only doing month-to-month. She asked that I get this in a text message or writing. I was apalled as I told them I was promised a corrected contract would be mailed to me with the monthly billing as I was getting monthly billing despite what the original contract said and that there would be no termination fee. Well not to my surprise they still charged me $279.

  

  Business Response

  Date: 10/10/2022

  Good Afternoon, 

  I'm sorry to hear that you had a negative experience with our sales rep. I have attached 2 contracts signed by you both stating that this was a 1 year agreement. Unfortunately we are in the service industry and we earn our business off of a minimum 12 month agreement. we have never done month to month contracts. We do offer monthly payments to better accommodate the financial needs of our customers and I do see that you had been set up for that. I also attached the screen of your transactions. as you can see the cost of the quarterly service is $119 but we charged you monthly instead of quarterly.

  in addition the reason we have 2 contracts is because we want 2 witnesses to take note that the sales rep did his job, didn't mislead and that the client knows that this is an agreement of 12 months. We try not to take only the sales reps **** for it but the technicians **** as well so that there isn't any confusion. It isn't a perfect system but it seems to work a vast majority of the time. 

  I currently show your account as closed with no outstanding debt. If there is anything further we can help you with please let us know ************.

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to cancel my subscription. Prior to canceling I asked what *******s I had paid for on 8/30/22. ******* the rep i was talking to stated that I was paying for Sept, Oct, and November. I said so I am paid through November. She stated yes. So i told her i would like to cancel and when would i get my refund. She stated you wont get a refund. I asked her why if i had paid in advance. She then said you paid for the August ******* on August 30. I said cancel the *******. She stated she would and email a confirmation. So not happy with her no refund i called the corporate office in Georgia. I asked the representative to explain to me the billing process. She stated what i paid for on August 30 was for Sept, Oct and Nov. I said so if cancel i should get a refund. She stated yes but i would have to go through the local office where my *******s are. I didn't see any reason to contact ******* back since she is the office manager for that branch who had already told me i wasn't getting a refund.

  

  Business Response

  Date: 09/19/2022

  Hello ************************

  Thanks for reaching out so we can address your concerns as urgent as possible. Looking back over your account, the service that was completed on 8/29/22 covered you for the months of August, Sept. & October with your next quarterly service pending the end of October. Each quarterly service and payment pays the next three months upfront, so if you were to have any additional activity throughout that time you have unlimited amount of free re-services. We wouldn't normally refund any fees for a service that was accepted and completed. The quarterly service is what the fee is for, which was completed on the 29th. Again any additional services would be free. Please standby as the branch manager from your local office will call and discuss further with you. If you have any other questions or concerns please let us know. 

   

  Thanks