Reviews

This profile includes reviews for Anthem Pest Control, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Anthem Pest Control, LLC

  2825 Breckinridge Blvd Ste 170 Duluth, GA 30096-7601

  
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  Anthem Pest Control, LLC

  1710 Cumberland Point Dr Ste Marietta, GA 30067

  

Review Details

• Review fromLovie B

  Date: 02/02/2025

  1 star

  Lovie B

  Date: 02/02/2025

  Im retired & at home most of the time. I e never seen anyone spraying. I believe they are an inferior company & charging for services not rendered!
  

  Anthem Pest Control, LLC

  Date: 02/14/2025

  Hi *****, Thank you for reaching out regarding your experience with us. Upon reviewing your account I do show that you have our Termite Standalone treatment. As a result our technicians would not be treating your property with any spray treatments. For our termite services we install bait stations around the foundation of your property and then we annually inspect those stations for activity and rebating when needed. I would love to speak with you about adding pest control treatments to your account if that is needed. Thank you again and please reach out with any questions.

• Review fromJaimie N

  Date: 12/05/2024

  1 star

  Jaimie N

  Date: 12/05/2024

  Absolutely the worst pest control company out there. Frauds and thieves. They make it so difficult to cancel and then purposely dont knock on the door when theyre there so you cant stop them from servicing the house. I came out just as they finished their 3 minute ******** job and now they wont let us cancel because we have a past due for billing. We tried canceling over text, phone and in person multiple times and they will not complete it. Go literally anywhere else.
  

  Anthem Pest Control, LLC

  Date: 02/14/2025

  Hi ******, Thank you for your review as it provides us with an opportunity to improve not only your experience but for all of our customers moving forward. Upon reviewing your account, I can see that your original agreement has been completed and you are able to end your services with us at any time with a 30 day written notice as per the agreement. If account cancellation was requested within the 30 day period that your upcoming services were due, you are liable to receive the next service per the agreement. The last thing we ever want for our customers is to feel that we have deceived them in any way regarding the services they will be receiving which is why we make the effort to have 2 different employees explain the agreement prior to rendering the first treatment at your home. Each interaction is notated and signed by on both the Agreement and Contract Verification form regarding your responsibility as a customer to end services with us. I do apologize for the frustration you have felt in attempting to cancel your services with us and I would love to discuss this with you further if you have any additional questions. I look forward to helping resolve this issue for you. Thank you.

• Review fromAmber C

  Date: 11/08/2024

  1 star

  Amber C

  Date: 11/08/2024

  I understand we live in a wooded area and we have bugs, but for an entire year we've had techs lie about coming to spray (we have cameras, dummies), not doing what they say, or just do a terrible job. We've been begging to end our contract for 6 months(they wouldn't allow it) and finally were told in August our contract ends after 1 more spray. My wife made it very clear, for the 6+ time that we do NOT want to renew our contract and expressed the multitude of reasons why-service *** said okay. Then out of nowhere, they showed up while no one was home on 10/31 and sprayed outside....now claiming we owe them money for a service we canceled and didn't ask for. Now they're claiming we had to call back AGAIN after the last spray of the contract to inform AGAIN we wanted to cancel....because we didn't, they AUTORENEWED our services and even though the service *** didn't say that, it's somehow our fault. I am so beyond livid and have never dealt with such terrible service. The customer service ***s are extremely rude and argue every time you call them. This place is just awful all around
  

  Anthem Pest Control, LLC

  Date: 02/21/2025

  ***** ******, Thank you for your feedback. Our customer's experience is the most important thing to us and it's clear that we have missed the **** with you and your home. We take these types of complaints very seriously and I am here to resolve them for you. First, your claim that our technicians have not been servicing your home is extremely alarming and does not meet standards here at Anthem. I would like to look into this further with you to ensure that we do our due diligence and act accordingly from there. Next, you claim that you have had difficulty in closing your account. Again, this is not something that should be a problem in doing assuming that all requirements of the agreement have been met. I would like to look into this with you further and resolve this as soon as possible. I am unable to locate your account with the limited information provided to us with this review so if you are able to respond with your account number I will go from there in resolving your issues. Thank you and I look forward to hearing from you. Take care!

• Review fromWilliam H

  Date: 11/05/2024

  1 star

  William H

  Date: 11/05/2024

  This company is the worst pest control company I have ever used. The salesman said that I could cancel at anytime and after I wasnt satisfied with the third service I tried to cancel the service and was told that it would cost me the remainder of the contract. I didnt care just close to account. The services are quick the *** sprays the house in a hurry it took 9 minutes to service my 3200 square foot house. The *** said there was a fence there and he didnt want to go inside the fence if I wasnt home. When complained about the services they wanted to try and sale me a new package.
  

  Anthem Pest Control, LLC

  Date: 02/21/2025

  ******* ********, Thank you for your feedback and I hope to resolve your concerns as soon as possible. First, your comments about the salesman stating that you can cancel your account at any time. This is a confusion we make a great effort to avoid. We do this by ensuring that every new customer is explained the agreement not only by the sales **** but also by another member of our staff through our Contract Verification form. This ensures that each customer is provided details of their agreement twice prior to the first service being performed. The last thing we want is for our customers to feel that we have deceived them in any way so we make sure these 2 steps take place prior to starting service at your home. Next, your dissatisfaction with the service. If I find that services were completed in 9 minutes, then I absolutely agree that we did not meet the service standards set here at Anthem. I will need to look into your account to confirm this claim. I am unable to locate your account with the limited information provided in this review so if you are able to reply with your account number I will look into it further. Thank you again for your review and I look forward to resolving your concerns shortly. Take care.

• Review fromBenjamin E

  Date: 10/21/2024

  1 star

  Benjamin E

  Date: 10/21/2024

  I echo all the complaints on here. I was lured in by a quick talking sales guy who was extremely pushy and even came back. Even though our neighborhood has a no solicitation policy and I ha ea sign posted. When the "schedule" service they send you a text and say they focus on the out side of the home and if you want inside service you have to call them to set that up. Then they will show up and do the outside work; which is totally ineffective; and you don't get the inside done. It's taken multiple emails, phone calls, and texts to try and get this cancelled. I locked my CC so they can't keep charging me, but they keep trying I have 5 attempts where they are trying to change me $240 for cancelling. Also they are so poorly run they don't even have record of when they did their services. This company is predatory and fraudulent, oh and did I mention their products done even work. At the end of the day shame on me for doing business with them. Hope this helps someone out there.
  

  Anthem Pest Control, LLC

  Date: 02/21/2025

  ******** ******, Thank you for taking the time to leave us a review as it provides us an opportunity to not only resolve your concerns, but to improve our customer experience for all customers moving forward. First, our goal is never to make our customers feel as though we pulled a fast one on them with our sales team. This is why we require that all new customers are explained the agreement no less than twice prior to performing any services at your home. Upon looking at your account I can see that both the Agreement and Contract Verification forms were completed and signed by you. At that point, we have done our due diligence to ensure that you are aware of the agreement you have entered into. I would love to discuss this further with you if you have any questions. Next, you claim that the services are ineffective. Pest control is a process and in most cases, a general treatment every few months is enough for us to keep the pest issues at bay. That being said, certain homes can require additional treatments depending on the severity of the issue. I can see that you only had 2 services performed at your home which might be the cause of the issue. We simply weren't given enough time to get rid of your issues. I would love to look into this with you to ensure that services were performed correctly. You obviously signed up for a reason, and we would love to actually help rid your home of the pest issues. Again, thank you for your feedback and I look forward to helping you resolve any remaining concerns. Take care.

• Review fromDawn S

  Date: 10/18/2024

  1 star

  Dawn S

  Date: 10/18/2024

  I called them to get a termite bond to sell my house. The sale was within 48 hrs. I explained this to the sales ***. ***** sales *** signed me up for some annual renewal service. WHY WOULD I SIGN UP FOR ANNUAL SERVICE ON A HOUSE I WAS SELLING IN LESS THAN 48 HRS. ***** *** screwed up and now they are calling me daily for a past due payment. I have explained my self daily - and now I'm taking legal action - And they will not let me speak to the owner, they won't put the owner on the phone. I swear this is the worst company to ever do business with. They keep hanging up on me.
  

  Anthem Pest Control, LLC

  Date: 02/21/2025

  **** *****, Thank you for leaving your review as it allows us an opportunity to not only resolve your concern but improve the experience for all of our customers moving forward. I do see that since the time of your review you were able to speak to the manager over our termite department and have this issue resolved. I do want to apologize for the misunderstanding that occurred between what you needed versus what you received through our sales department. We hope you are enjoying your new home! Take care!

• Review fromJENNYFER C

  Date: 08/22/2024

  1 star

  JENNYFER C

  Date: 08/22/2024

  ***************** BEWARE!!!******* from DULUTH ANTHEM came to my home on 7/3 at almost 9pm with a promotional "July 4th"deal that ended up not being what he said. Now I am stuck in a contract paying over $50 more per visit than originally agreed.Tried working it out with the office and sent them the correspondence between **************** that shows we discussed the error in pricing I was told the promotion was only for one of the services and the rest would be full price, and I could cancel for $300. ************* I wasn't looking for pest control but was lured in by a fake deal.I should have trusted my first mind and sent him away.
  

  Anthem Pest Control, LLC

  Date: 02/21/2025

  Thank you for reaching out and sharing your concerns. Im deeply sorry to hear about the confusion and frustration youve experienced with the promotion and contract. This certainly does not reflect the level of service or integrity we aim to provide.I understand how disappointing it must be to feel misled, especially regarding pricing and expectations. The situation youve described is concerning, and we take these matters very seriously. We do not want our customers to feel taken advantage of in any way, and I can see how the miscommunication around the promotion has led to ************** like to personally look into this and see how we can resolve the issue. Ill review the details of your contract and the communication with ******* to determine what went wrong and ensure that you're not paying more than you should be. If there was an error on our part, we will make it right.Please reach out directly so I can work with you to find a fair solution. Again, I apologize for the inconvenience, and we will do everything we can to regain your trust. Thank you for bringing this to our attention.

• Review fromCalvin H

  Date: 07/05/2024

  1 star

  Calvin H

  Date: 07/05/2024

  This company is a complete rip off. The salesperson didn't explain you can't cancel your program you signed up for without these clowns trying to charge you $212. Then they Force you to schedule an appointment you don't want, after 3 attempts, or they will charge you the $212. The customer, in this great country, *******, can't choose when they want to this ridiculous company to come out to your home on your property without paying the $212 penalty. In other words you're stuck with this unethical POS company. Then to make things worse, the first trip out to my home to remove warps from the front of my home, the guy they sent didn't even have a ladder. He also didn't clean up the dead warps from the front of my home. I had to sweep them up myself. What a worthless POS company. I'm canceling my credit card and reporting this business to the Better Business Bureau.
  

  Anthem Pest Control, LLC

  Date: 02/24/2025

  Thank you for reaching out and sharing your feedback. Im truly sorry to hear that youve had a frustrating experience with our service. Id like to take this opportunity to clarify the situation and address your concerns directly.First, I want to express that we take all feedback seriously, and I understand your frustration. However, there seems to have been a misunderstanding regarding the terms of the agreement you signed. When you signed up for our service, you agreed to a contract that includes specific terms and conditions, one of which is that canceling the service before the completion of the contracted period would result in a reimbursement fee. This is outlined in the agreement and we do make sure all customers are informed about these terms before they agree to the ********** for the scheduling, our policy does require that customers schedule the services within the agreed-upon timeframe to avoid penalties. We try our best to work with customers on their schedules, but if appointments are repeatedly missed or rescheduled without notice, we do have to enforce these terms to ensure we can fulfill the service. Were sorry if this caused any inconvenience.Regarding the issue with the technician who arrived without a ladder and did not clean up the area properly, I deeply apologize for the lack of professionalism you experienced. This is certainly not the standard we strive for, and I will be addressing this directly with the team to ensure that our technicians provide the level of service and care that our customers expect.I understand that you feel upset by these circumstances, and I truly wish we could have done more to meet your needs. If you'd like, I would be happy to personally review your account and see if we can come to a fair resolution that works for you, whether thats a cancellation or some other solution.I regret that weve lost your trust, but Im here to help and make things right if possible. Please feel free to reach out to me directly, and Ill be sure to assist you in resolving this matter.

• Review fromKim W

  Date: 06/14/2024

  1 star

  Kim W

  Date: 06/14/2024

  Truth in advertising? I think not! My sales representative did an amazing job selling me on the service. His high-pressure tactics worked to a T. I signed up with Anthem Pest Control without doing my due diligence and boy am I paying for it now. Pretty much most of the selling points that I found to be so appealing are the areas in which I did not receive service. I needed pest control in my attic, the technician didn't even leave the ladder to inspect or put in traps. The technician was supposed to get down the spider webs in the garage and other areas, still have spider webs and the technician was extremely tall. I was charged for services twice in a span of less than four weeks and told that my plan only comes with 5 treatments instead of 12. I was supposed to have the entire baseline of my house sprayed (I have no bushes against my house) that did not happen. I was supposed to have my yard sprayed, but the technician did not even attempt to go into my yard at all. The person answering the phone stood ten toes down on the correctness of the charge and offered no alternatives. Had I looked at the lack of accreditation I would have stayed with my former company. This business should be shut down immediately because of their unethical business practices.
  

  Anthem Pest Control, LLC

  Date: 02/24/2025

  Thank you for taking the time to share your feedback. I truly regret that youve had such a negative experience, and I want to take the opportunity to address the concerns you've raised. As the **************** Manager, its my responsibility to ensure our customers feel heard and that we clarify any misunderstandings related to the services provided.First, I want to acknowledge that we take your concerns seriously, especially regarding the issues you've mentioned with the service and the miscommunication. After reviewing your account and the details youve provided, it appears there were some discrepancies between what was expected and what was delivered. I sincerely apologize for any service issues that fell short of what was promised during the sales ********** seems there may have been some confusion around the specific scope of the services included in your plan. While the sales representative may have outlined a broad range of services, the service agreement you signed details a set number of treatments (5) as you mentioned which appears to be the root cause of the confusion. However, the first two services occur within 3-5 weeks of each other as explained in the Agreement and Contract Verification forms. We strive to ensure that all terms of our agreements are transparent, but I recognize that you feel this wasn't done adequately at the time of the sale. Regarding the pest control work itself, we have a strict standard of care for every technician, including making sure all specified areas, like the attic and yard, are covered. Its clear from your experience that our technician did not meet those standards, and I will be investigating this with the team to make sure that these areas are not overlooked in the future. The spider webs in your garage should have been addressed as part of the service, and I apologize that this wasnt done.Finally, I regret that you felt our customer service team was not more flexible or helpful when addressing your concerns about charges. We always aim to find solutions that are fair and reasonable, and I apologize if you felt the response was rigid. I will personally follow up with the team to ensure we are offering the best possible customer support.I want to assure you that we do care about our customers and that we are committed to addressing any service shortcomings. Id be happy to discuss this further with you and find a fair resolution. If you would like to explore options, please reach out to me directly, and Ill ensure we do everything we can to assist you moving forward.

• Review fromJamaal P

  Date: 07/28/2023

  1 star

  Jamaal P

  Date: 07/28/2023

  The customer service is very poor. Communication between the sale, management, and the customer service **** to the fullest. They come and spray and I still continue to see pest and spider and when you call them to report the issue, they always have weirdest excuse or the stupids excuse that they make up. I was inform the reason why I am seeing the pest still is that the spray that is done to house it take couple day to activate. It has been over two when they spray and I am still waiting for it activate. In my **** dream. They are suppose to clean all the spider web and ant nest and any other pest housing around the house so that can cut down the amount of pest that try establish a home around your house. The come up every time and they just completely skip that entire step. When you call customer service they just make excuse and send them out again and have them wasting my time. Not for their poor a** management, they are never available, never return call, and never follow up on the customer service poor service and so overall everyone seem to operate as they are covering for each other. As much as they continue messing up and not doing there job as they should, they never want to issue a refund. I surely will never use this company again.
  

  Anthem Pest Control, LLC

  Date: 02/26/2025

  Thank you for sharing your feedback. We sincerely apologize for the experience youve described and deeply regret that our service has not met your expectations. We understand how frustrating it must be to feel that your concerns are not being addressed *********** is clear from your message that there were several communication and service issues that need immediate attention, and for that, we are truly sorry. Our goal is to provide effective pest control services and ensure that our customers feel heard, valued, and supported. Its concerning to hear that the communication between our sales team, management, and customer service team has caused you stress, as this is certainly not the experience we aim to deliver.We also understand your frustration regarding the persistence of pests after our treatment, and we want to assure you that your concerns are valid. We will review our procedures to ensure we are meeting the highest standards and making the necessary adjustments to improve the overall experience. Regarding the spider webs and ant nests, we apologize if this step was missed, as it is part of the service we provide.I would like to personally ensure that we address your specific situation in a way that is both thorough and timely. If you would be open to it, I can arrange for a member of our management team to reach out directly to discuss your concerns and explore a resolution that meets your needs. We understand the importance of clear communication, and we are committed to making this right.Once again, we apologize for any inconvenience this has caused and appreciate your patience as we work to improve.