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Business Profile

Contact Lenses

America's Best Contacts & Eyeglasses

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Contact Lenses.

Reviews

This profile includes reviews for America's Best Contacts & Eyeglasses's headquarters and its corporate-owned locations. To view all corporate locations, see

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America's Best Contacts & Eyeglasses has 381 locations, listed below.

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    Customer Review Ratings

    1.57/5 stars

    Average of 228 Customer Reviews

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    Review Details

    • Review fromPatricia J

      Date: 02/24/2023

      1 star
      When I got my eyes checked at *************** I took the prescription into America's Best. They were so busy they rushed me out the door when I went to pick the glasses up. Driving at night could have gotten us all killed, I was having double vision. Took them back & the prescription was WRONG in my glasses. Nearly 2 weeks later got the "supposed" to be correct prescription. I'm having sharp pains in my left ******* can see things better with my cheap readers then I do the prescription glasses they gave me a SECOND time. I go on Monday to ******** clinic AGAIN to see what America's Best has done to me. I have a feeling I will have to pay for the second time around at Wolf so I'll probably be contacting my attorney general about America's Best footing the bill for it. I wouldn't recommend anyone go to these people. Due to the fact that I had my eyes tested at the "best" optometrists here in my city I didn't have the option for the buy one get one. I ended up paying nearly $400.00 for ONE pair of glasses that have been worthless ever since day one. My Insurance only covered $200.00 of that $400.00, I could have bought a c*** load of cheap readers for that amount of money. America's Best my @#%
    • Review fromShelton I

      Date: 02/17/2023

      1 star
      America's best in ******** ** ***** #americasbest My wife went to this place over a month ago to get a set of glasses. These morons did all the tests and was given instructions on the type of glasses required. Her current glasses are 3 years old. These morons went off a prescription from 2010 and failed to listen to my wife.So the dumb doctor, receptionist, and order person put in the old order. The glasses arrived and of course were wrong. She called a total of 5 times to explain what happened and was told a lie. She went into the store and found out the truth.My wife had to go back to see another doctor and do the tests all over again.The same people wanted to charge us for their mess up. Now, this is the fourth week she is waiting on her glasses from these lying sacks of mess.The customer service is very lacking and unprofessional. The first doctor was incompetent. *******
    • Review fromElise G

      Date: 02/13/2023

      1 star
      I called to request my prescription over the phone at the Greenfield location. They gave me the prescription over the phone but in a format that was not understandable. I then called the Oak Creek branch to get more clarity on my prescription and was told that I cannot receive it over the phone after just getting it at another office. I was then transfered to a manager who told me that I cannot recieve this information over the phone because it is against HIPPA law, which it is, in fact, not. According to America's Best's website, "If your health information is maintained in an electronic format, you have the right to request that an electronic copy of your record be given to you or transmitted to another entity. We will make every effort to provide access to your health information in the form or format you request, if it is readily so producible. If it is not so producible, your record will be provided in either our standard electronic format or a readable hard copy form, as you choose." The manager told me that I could have the information faxed as well but that they do not have email capabilities. I am disappointed in the lack of care on their part and their violation of HIPPA law and the Eyeglass Rule as governed by the Federal Trade Comission. Please do not go to Americas Best. They want you to comply to their false rules as a money grab rather than serve their patients their proper and complete medical history as they so deserve. Would give zero stars if I could.
    • Review fromKen v

      Date: 02/12/2023

      1 star
      Total scam! No way can you purchase two pairs of glasses for the advertised amount of $79.00! The special is never offered to you at anytime during the sales process. I spent $264.00 for two pairs of glasses.These guys make their money from all the options that really are requirements if you want glasses with coating, transition lenses, polarized, all extra! Would never go back!
    • Review fromRHONDA W

      Date: 02/08/2023

      5 stars
      The location at Shamrock Plaza in Decatur, GA is an excellent business. Even when I called for information, they were patient, informative, and helpful. I spoke with Jennifer, and she was a great customer service professional.
       
    • Review fromLinda S

      Date: 02/06/2023

      5 stars
      Dr. Kate ******* is the best person to see for an eye exam if you have eyesight disabilities and need extra time to make decisions when asked which is the better of two lens settings. Other people try to rush patients and tell them that the immediate first impression is what they need. This can result in incorrect prescriptions if there are other problems in the eyes. This could include retina, eye movements and eye tracking. It is wonderful to see this kind and understanding doctor. I could make longer time appointments in the middle of the day, so that I had a full hour for the exam to get an accurate prescription.
       
    • Review fromlisa w.

      Date: 02/04/2023

      1 star
      I was under the assumption I would be getting 2 pair of glasses for 79.99 well that is a gimmick just to get you in the store. I understand the additional cost for extra that i choose for my glasses but once you add anything to your glasses, They separate the glasses you choose and no longer get 2 pair for one money. It's a scam. My 2 pair of glasses for 79.99 ended up costing me 253$ They should l have made it clear that if you did any extra to glasses not only will you pay for the extra but also you pay each individually pairs of glasses. I will never go to this place again and the only thing they are americas best at is scamming you. The only thing good about this place was the eye doctor. Also no one would help me when picking out glasses and they did not inform me if I added glare or scratch to my glasses it no longer qualified 2 for one money. It’s a gimmick a scam to get you in the door. Do NOT go here, unless you plan on paying double or triple what they say. I talked to the CEO and all they tried to do is play a numbers game n me and talk in circles. It’s a lie a trick a gimmick a scam
       
    • Review fromErik M.

      Date: 02/01/2023

      1 star
      Been waiting for 4 months on contacts I ordered. They have no sense of urgency.
    • Review fromChristina M

      Date: 01/29/2023

      2 stars
      False advertising (or at least intentionally misleading). Went in for $79.99 eye exam and 2 pairs of glasses. Spent the extra $20 for glaucoma test. Found two of the cheapest frames (that said they were part of the promotion) and was told my total purchase would be $189 because without insurance they needed to charge me a "package plan" of $26 per lens. Who realistically calls frames glasses?! I just paid for the for the exam and left. Two pairs of glasses should be two pairs of functional glasses. I wouldn't be so upset if they let me know before the exam (when I informed them I was taking advantage of the deal), or before I selected frames, or, honestly, at anytime before they gave me the bill. It is even more frustrating because the last time I used them, it was two pairs of functional glasses that were received. They need to update the verbage on their signs to stop enticing people in under false pretenses.
    • Review fromYolanda W

      Date: 01/24/2023

      1 star
      The **************** is HORRIBLE at the *************************************************************************. The ******************************** is one of the worst Managers I have EVER witnessed in ANY industry.!! I would not recommend that location for ANYONE to do business! She is a horrible representation of the company.! 4 thumbs down! The one thumb was actually an accident and couldnt delete it! HORRIBLE CUSTOMER SERVICE!!!!!

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