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Business Profile

Contact Lenses

America's Best Contacts & Eyeglasses

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Contact Lenses.

Reviews

This profile includes reviews for America's Best Contacts & Eyeglasses's headquarters and its corporate-owned locations. To view all corporate locations, see

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America's Best Contacts & Eyeglasses has 381 locations, listed below.

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    Customer Review Ratings

    1.57

    Average of 228 Customer Reviews

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    Review Details

    • Michael P

      Date: 12/03/2022

      I had terrible customer service they would not listen to me. They felt they already had the answers to my problem. Therefore, nothing got resolved. My prescription was out of whack and they would not make it right accusing me of waiting too long when I clearly went in during the warranty period and explained to one of their customer representatives that my eyesight was not right on one of my lenses. They basically told me I had to pay for another exam when the lens was not correct from the get-go. I will definitely not go back there again. I dealt with two very surly customer representatives.

    • Irini I

      Date: 12/01/2022

      I ordered my contact lenses from them- the lenses are custom made. They said they are going to be ready in **** business days-and they were delayed. When I called to ask about the delay, they said the wait would be 4-6 weeks. I said it is only fair to get some of my out of pocket expenses back for the inconvenience, and the manager said she gave me a full refund- and cancelled my order! I was flabbergasted. I was very upset, however I did not want to deal with their horrible service and I asked them if they canceled the insurance claim. She said yes- and two days later it is still not canceled. I called the store and they hang up when things got inconvenient to them. This is the most unprofessional service I ever had to deal with.

    • Deborah C

      Date: 11/30/2022

      Glasses were not usable. Refused to credit back for eye exam even though it was incorrect. Very rude at ******* ******* store. Basically we left with no glasses and an incorrect prescription and they kept our $59.00. Laughed at ** as we left. Beware this store. Manager ***** was very rude and condescending. Store Mgr ****** refused our refund even though exam was wrong. Contacted corporate. No help. We just lost our money.

    • Maria M

      Date: 11/29/2022

      I buy a pair of sunglasses and I waiting for more than 2 months and I call them and they left me on line and never answered

    • Lois J

      Date: 11/28/2022

      Best friendliest service from front desk, eye technician, optometrist to ordering contacts.

    • Chris G

      Date: 11/23/2022

      I purchased a pair of transition eyeglasses from America's Best. Total cost for one pair - $503.95. I walk a few miles every day and my glasses are exposed to perspiration. After a few months I noticed the frames around the lenses started to turn green. Then the hinges started to rust. I took them in for inspection and repair. I was told the hinge mechanisms had failed and there was nothing they could do for me. I said they are only a few months old. Sorry, we only have a 30 day warranty.

    • Victoria W

      Date: 11/16/2022

      I visited ******************** America's Best Contacts and Eyeglasses in *******************, last evening. I have never had a better eye exam experience. ************ was very calming, extremely informative, and very patient with my questions. Her explanations definitely provided me with all the answers I had to my questions, and even though I had many questions she never rushed me.In fact every single employee at America's Best left me feeling welcome and appreciated. I was the last customer in the office last night and not one person rushed me out the door. *****, ***** and ***** were all so genuinely professional and helpful. At the end of a busy day, to be treated so nicely, and see so many kind smiles, and then in addition to that receive such great service. I will definitely be returning to America's Best ********* location.Thank you ************, *****, *****, and *****. I really appreciate you.

    • Samuel H

      Date: 11/12/2022

      How can the advertised price of $79 for 2 pairs and a free eye exam go up to $680?? Scammers!!

    • Gregory P

      Date: 11/08/2022

      I made an appointment with Americas Best ********************************************** When I got to my appointment I was kindly greeted as I walked thru the door, with smiles and It made me feel very comfortable. I was helped with my registration paperwork. I did not wait very long until I was seen by the Optician, for my complete eye exam. then I saw the Dr. just after that was over. Both the Dr. and the Optician were both friendly and knowledgeable, and they laughed at my awkward sense of humor. I was then again greeted by a salesperson, who helped me with my glasses selection. no pressure no rush. Now I could have taken my prescription anywhere or gone online to get my prescription fulfilled. However I was able to find just what I wanted and needed. The salesperson actually went out of her way to save me money instead of pressuring me to get more than I needed. I will go back here time and time again. Thank you: *****, ***, *****, and ******************** so very much I appreciate you all.

    • Kim B

      Date: 11/06/2022

      They kept blaming my optometrist for a wrong prescription. They were very rude and accusatory towards me. They finally admitted they were wrong. I had to go back more than 4 times to have them adjust my glasses. I went last week to adjust them just because they were getting loose. The lady was so rude and she handed me the glasses with all her finger prints in them. I had to ask to clean them. Every time I go in, the staff is so rude. They are always in the defensive. I never see the same people working there. Store in ********* *********.

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