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Business Profile

Direct Mail Advertising

Distribution Processing Center, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Direct Mail Advertising.

Complaints

Customer Complaints Summary

  • 125 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please remove me from the mailing list or direct me how to opt out. Thank you!

    Business Response

    Date: 04/24/2023

    Dear **************,

    Thank you for your contact through the Better Business Bureau.  As per your request, you have been opted out of our clients future mailings.

    Respectfully Submitted,

    Distribution Processing Center

     

  • Initial Complaint

    Date:04/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps sending mail to our address with the name of an individual who has never lived at this address. It is mail fraud. The **** is also looking into this matter.

    Business Response

    Date: 04/24/2023

    Dear ****************,

    I am in receipt of your email to the Better Business Bureau.  I apologize for the stress this unwanted mail has caused you.

    As per our records, we have been mailing to Roun Lim at the address you supplied.  Our clients purchase lists which are obtained through credit bureaus, which has this name linked to your address.  I would advise you to register with a National Do Not Mail registry to ensure you and Roun Lim are blocked from receiving all similar mail.

    I have opted out *********** from our clients future mailings, as well as you.

    I hope we have addressed your concerns.

    Respectfully Submitted,

    Distribution Processing Center

  • Initial Complaint

    Date:04/13/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I received some document that at the envelope say second notice and they say as a resident of ***** I have some benefits, I dont remember been requested any service or help from the estate or the government, im not judging nobody but Im not that person. Im tired of all this mail, that only make feel bad cause Im thinking something is wrong, as well I receive e very day many calls asking straight for my name, I been asking them to delete my number of their list, but the calls continue also I receive texts , this is so annoying. And make me feel depressed and anxious. Please help me or tell me how to manage this situation. Thank you

    Business Response

    Date: 04/17/2023

    Dear *****************,

    We have receiv** your concerns via the Better Business Bureau. Thank you for taking the time to outline them.  It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caus** you. I will try to alleviate any concerns we may have caus** by addressing them below.

    Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public. We mail for many insurance companies and agents. Our opt-out site was built to try to help consumers. We are not requir** to do this, but we built the site so that consumers could easily opt out of all mailings we do on behalf of our clients.We even go as far as providing them information to opt out of mailings nationally. The sole purpose of this site is maintaining a complete and comprehensive Do Not Mail list.

    DPC does maintain a global do not mail list for any consumer wishing not to receive mail from ANY of OUR clients. We have opt** you out of our clients future mailings.  We DO NOT solicit customers by phone or email.

    I hope that we have address** your concerns. We have opt-** you out of our future mailings as not to cause you any additional stress. If you wish to opt out of mail similar to this, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)

    Respectfully Submitt**,

    Distribution Processing Center

     

  • Initial Complaint

    Date:04/12/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sends you mail with lettering in red that imitates that of an overdue bill or something legitimate. The letter inside attempts to mimic tax forms by imitating the way dates are filled in with the last two numbers of the year and not filled in for the first two numbers, almost exactly like what you see on a Form ****. Clearly this business preys on elderly and/or vulnerable people receiving state benefits hoping to sell them extra, unwanted, and unneeded policies from external insurance organizations. This kind of tactic should be illegal and is absolutely immoral. The letter on the inside requests personal information about you/your spouse under the guise of being eligible for more benefits from your state of residence. This mail comes absolutely unsolicited; you have to manually go to them to opt out of this trash or add yourself to a federal do-not-mail list, hoping they abide by it!

    Business Response

    Date: 04/17/2023

    Dear Mr **************** apologize for any inconvenience this unwanted mail has caused you. We will ensure that you get added to our Do Not Mail List.

    Distribution Processing Center is a third- party mail processor. We work with legitimate insurance entities distributing their mail responses and maintaining their do not mail lists. The information mailed is an offer for legitimate insurance products by one of our many clients. DPC does maintain a global do not mail list for any consumer wishing not to receive mail from ANY of OUR clients. We will opt you out immediately. Many mailers look the same so it is important to note that opting out with us will only prevent our clients mailers from being mailed to you. It will not prevent you from receiving similar looking mailings from the hundreds of other companies mailing for such offers.

    I would advise you to register with a National Do Not Mail registry to ensure you are blocked from receiving all similar mail.Helpful resources include: National Do Not Mail List ************** manages the national do not mail list. All marketing organizations that are members of the *** must follow the ***choice guidelines. We have opted you out of our clients future mailing. For more information on DPC, you can visit our opt-out website at dpcoptout.com or call ************.

    Respectfully Submitted,

    Distribution Processing Center

    Customer Answer

    Date: 04/18/2023

     
    Complaint: 19928592

    I am rejecting this response because I never should have received this nonsense in the first place.  This practice should be illegal and I want this complaint to be public.

    Sincerely,

    ***** Heater

    Business Response

    Date: 04/18/2023

    Dear Mr. **************** have responded to your complaint and are disappointed that it does not meet your satisfaction.

    You have been added to OUR Do Not Mail List effective April 13, 2023 and removed from OUR client's future mailings.  As ******************************* is also linked to the address you requested to be opted out on, I have also opted her out on our DNM List as well.

    Our clients are not in the practice of mailing to customers who do not wish to receive their mailers, as it costs money.  Once a customer requests to be added to OUR Do Not Mail List or opt out online, this is done in a timely manner.
    Many mailers look the same so it is important to note that opting out with us will only prevent our clients mailers from being mailed to you.It will not prevent you from receiving similar looking mailings from the hundreds of other companies mailing for such offers. I would advise you to register with a National Do Not Mail registry to ensure you are blocked from receiving all similar mail.

    You have been added to OUR Do Not Mail List and will not receive any additional mailers from OUR clients.  I encourage you to follow up with the National Do Not Mail List or OptOutPrescreen to have your issues resolved.

    Respectfully Submitted,

    Distribution Processing Center




    For more information on DPC, you can visit our opt-out website at dpcoptout.com or call ************

  • Initial Complaint

    Date:04/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to be taking off the mailing list and never contact me again. You send this letter that says second notice important document in closed and it's not an important document and it's not a 2nd notice. It's junk mail wanting your information...stop sending this s*** to me.

    Business Response

    Date: 04/11/2023

    Dear **************,

    We have received your concerns via the Better Business Bureau. Thank you for taking the time to address them. It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caused you.  As per your request, we are opting you out of our clients future mailings. 

    I hope that we have addressed your concerns. If you wish to opt out of mail similar to this, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)

    Respectfully Submitted,

    Distribution Processing Center

  • Initial Complaint

    Date:03/30/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They've sent me an explanation envelope with the words "Second Notice" in red ink clearly designed to stand out to create the appearance of an unpaid overdue bill. I find it annoying and intrusive as I pay my bills. Then they request on a form inside to get personal info on my family under the guise of a life insurance program. I didn't request this! This is exactly how they scam ******** beneficiaries into thinking they aren't getting all the benefits they are entitled to. I want my personal information removed from all mail and phone solicitations immediately.

    Business Response

    Date: 03/30/2023

    Dear **************,

    We are in receipt of your concerns through the Better Business Bureau.  We sincerely apologize for the stress the unwanted mail is causing you.

    Distribution Processing Center is a third-party mail processor. We work with legitimate insurance entities distributing their mail responses and maintaining their do not mail lists. The information mailed is an offer for legitimate insurance products by one of our many clients.  DPC does maintain a global do not mail list for any consumer wishing not to receive mail from ANY of OUR clients.

    As per your request, you have been opted out of our client's future mailings.  Many mailers look the same so it is important to note that opting out with us will only prevent our clients mailers from being mailed to you. It will not prevent you from receiving similar looking mailings from the hundreds of other companies mailing for such offers. If you wish to opt out of mail similar to this, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)

    I hope that we have addressed your concerns.

    Respectfully Submitted,

    Distribution Processing Center

     

    Customer Answer

    Date: 03/30/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:03/28/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Now they show up at my house,saying I signed the card.i said remove me.then they send more people to my home.call and email me. Message me.they will not stop.there trespassing and I told them.im going to call police.they don't care,I'm in a gated community.its all because of that offer for life insurance.

    Business Response

    Date: 04/05/2023

    Dear ****************,

    We have received your concerns via the Better Business Bureau. Thank you for taking the time to express them.

    As per your request, I have opted you out from our clients future mailings.  It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caused you.

    I hope that we have addressed your concerns. If you wish to opt out of mail similar to this, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)

    Respectfully Submitted,

    Distribution Processing Center

     

  • Initial Complaint

    Date:03/24/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please stop sending this mail. Thank you

    Business Response

    Date: 03/26/2023

    Dear ****************,

    As per your request on 3/24/23 from the Better Business Bureau, we have opted you out of our client's future mailings.

    We hope this has resolved your issue.

    Respectfully Submitted,

    Distribution Processing Center

     

  • Initial Complaint

    Date:03/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Deceased person continues to get mail from this company

    Business Response

    Date: 03/24/2023

    Thank you for your correspondence through the Better Business Bureau.

    As per your request, we have opted out ********************* (at the address provided) from our clients future mailings.

    I hope this has addressed your issue.

    Respectfully Submitted,

    Distribution Processing Center

     

  • Initial Complaint

    Date:03/20/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stop mailing me. Add me to you do not mail list.

    Business Response

    Date: 03/20/2023

    Dear Ms. ************* are in receipt of your request from the Better Business Bureau to be opted out of our clients mailings.

    As of today, March 20, 2023, we have added you to our Do Not Mail List.

    I hope this addresses your concerns.

    Respectfully Submitted,

    Distribution Processing Center

     

     

     

    Customer Answer

    Date: 03/20/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ***

Distribution Processing Center, LLC is NOT a BBB Accredited Business.

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