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Business Profile

Direct Mail Advertising

Distribution Processing Center, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Direct Mail Advertising.

Complaints

Customer Complaints Summary

  • 125 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Keep getting letters from this Distribution processing Center saying second notice ect never did any business with this company please have them stop ever sending me mail on contacting me . I understand from the Web some kind of scam company not sure . want them to stop it dont send letters notices nothing stop harassing me . Im ******************************************** harassment. thanks R B

    Business Response

    Date: 05/24/2023

    Dear ************,

    We are in receipt of your request through the Better Business Bureau.

    Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public.  The communication you received for final expense insurance is a legitimate service.  Consumers who are not interested in the products can opt-out of any future mailings processed by DPC so they will no longer receive them. 

    As per your request, we have opted you out of our client's future mailings.  We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.  . 

    Respectfully Submitted,

    Distribution Processing Center


  • Initial Complaint

    Date:05/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WHO and for WHAT reason am I receiving this mailing ? Is it from an ***************** hoping to sell or move my health Insurance ?? Using the hope of more benefits or final expenses money in hopes of me giving them permittion to call me ?? I want to KNOW why this company send me this letter or notice or what ever you want to call it -- since it's heading is --- " 2023 BENEFIT INFORMATION FOR ************************* RESIDENTS " --- I know no one in Georgia wanting to really help anyone in ** unless it lines their pockets with MONEY !! Let me know the answers to my questions and please take me off your mailing list

    Business Response

    Date: 05/22/2023

    Dear **************,

    We have receiv** your concerns via the Better Business Bureau. Thank you for taking the time to express your concerns.

    Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public. We mail for many insurance companies and agents. Our mailers are requir** to be generic and not reference any specific plan information because we are not sure at the time of mailing which company/agent will receive the return** lead. So, by law we are requir** to be generic in our messaging. Also, since we are not the licens** insurance agent we cannot talk about specific plans. We mail generically and then forward leads to agents who are interest** in buying leads in the geographic areas in which leads have come in. That is also why there is no insurance company/agent list** on the mailer as it may not go to that company/agent. When we are talking about new benefits,we are referring to the many new plans that come out each and every year. For example, there recently has been a new plan that will cover up to $50,000 in funeral expenses. This plan was not around in previous years. Again, since we cannot be specific to a plan we have to speak in general terms.

    It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caus** you.

    I hope that we have address** your concerns. We have opt-** you out of our future mailings as per your request. If you wish to opt out of mail similar to this, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)

    Respectfully Submitt**,

    Distribution Processing Center

    Customer Answer

    Date: 05/22/2023

    Please do not send me any more mailers

     

    thank you  

    ***********************

     

    Business Response

    Date: 05/22/2023

    Dear *************,

    As per my response earlier this morning, we have opted you out of our client's future mailings.

    I hope this resolves your issues.

    Respectfully Submitted,

    Distribution Processing Center

  • Initial Complaint

    Date:05/18/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unwanted JUNK , SPAM , SCAM mail .

    Business Response

    Date: 05/19/2023

    Dear ****************,

    We are in receipt of your request through the Better Business Bureau.

    Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public. We mail for many insurance companies and agents. It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caus** you.  As per your written request, we have opt-** you out of our clients future mailings.

    I hope that we have address** your concerns. If you wish to opt out of mail similar to this, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)

    Respectfully Submitt**,

    Distribution Processing Center

  • Initial Complaint

    Date:05/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want the junk mail to stop. You made it look like I default with the second notice envelope. Take my address off your list.

    Business Response

    Date: 05/16/2023

    Dear ****************,

    We are in receipt of your request through the Better Business Bureau to be opted out of our client's future mailings.

    We have added you to our Do Not Mail list and have opted you out of future mailings.

    We hope this addresses your concerns.

    Respectfully Submitted,

    Distribution Processing Center

     

  • Initial Complaint

    Date:05/10/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    M-2 Final mortgage notice. Stop sending me any mail. Take me off mailing list

    Business Response

    Date: 05/15/2023

    Dear **********************,

    As per your request through the Better Business Bureau, we have opted you out of your client's future mailings.

    I hope this has addressed your concerns.

    Respectfully Submitted,

    Distribution Processing Center

  • Initial Complaint

    Date:05/04/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern,Distribution Processing Center continues to send mail to ***************** - I've reached out on serval occasions request to STOP sending letters for ***************** to ******************************************************************* - she not reside at the above mention address nor never live here - please place me on the Do Not Mail List.Thank you,***********************************

    Business Response

    Date: 05/05/2023

    Dear ******************,

    I am in receipt of your complaint through the Better Business Bureau.  As per your telephone request yesterday, May 4, 2023, I had opted out ***************** from our clients future mailings and posted her to our Do Not Mail list.

    As per your request today, I have opted you out as well.

    I hope this addresses your concerns.

    Respectfully Submitted,

    Distribution Processing Center

     

    Customer Answer

    Date: 05/05/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:04/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want the junk mail to stop. You made it look like I default with the second notice envelope. Take my address off your list.

    Business Response

    Date: 04/27/2023

    Dear ********************,

    As per your request through the Better Business Bureau, we have opted you out from our client's future mailings.

    Respectfully Submitted,

    Distribution Processing Center LLC

     

     

  • Initial Complaint

    Date:04/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please do not send me any more mail.

    Business Response

    Date: 05/01/2023

    Dear ******,

    We are in receipt of your request through the Better Business Bureau.  We have opted you out of our client's future mailings.

    I hope this resolves your issue of having no further contact with us.

    Respectfully Submitted,

    Distribution Processing Center

     

  • Initial Complaint

    Date:04/24/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to be taking off the mailing list and never contact me again. You send this letter that says second notice important document in closed and it's not an important document and it's not a 2nd notice. It's junk mail wanting your information...stop sending this s*** to me. stop mailing me s*** cause it ain't no second notice so stop before you have legal trouble and federal charges on u

    Business Response

    Date: 04/24/2023

    Dear ****************,

    We have receiv** your concerns via the Better Business Bureau. Thank you for taking the time to express them.

    Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public. We mail for many insurance companies and agents.

    It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caus** you.

    We have opt-** you out of our client's future mailings as per your request. If you wish to opt out of mail similar to this, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org) 

    I hope we have resolv** your issues.

    Respectfully Submitt**,

    Distribution Processing Center

    Customer Answer

    Date: 04/24/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:04/22/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear *** or Maam, Respectfully, take me off the mailing list and never contact me again. You send this letter that says second notice important document in closed and it's not an important document and it's not a 2nd notice. Thank you.

    Business Response

    Date: 04/24/2023

    Dear ****************,

    As per your request, we have opted you out of our client's future mailings and added you to our Do Not Mail List.

    Respectfully Submitted,

    Distribution Processing Center

     

Distribution Processing Center, LLC is NOT a BBB Accredited Business.

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