Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wow, lots of complaints about this company for same reasons. We are tired of getting your typical garbage you send us. You are creating mailers now that are deceptive from the beginning. All complaints above are accurate. Your suggestion to stop getting this mail is for us to find a website and then try to go thru process you setup to get you to stop sending us this trash. Your goals are to get folks to call you not understanding what your motivations are and try to sell them on a product. Why should we have to go thru the steps to opt out. This takes time and time is very precious and we shouldnt be obligated to spend our time removing ourselves from a list that you setup. You created this and by law you have to offer an opt out but u dont have to make it easy. You should be required to remove us. At least the employees that do the work will be paid for it. I much rather send a BBB and add to the growing list of people that are tired of receiving this garbage and to be tricked into thinking its a government entity or something important. This is a terrible way to market Americans. We need to strengthen the laws and require companies like you to just stop being deceptive and instead of requiring us to do the work of removing ourselves from something we didnt know or want to be involved in. My fianc received this letter. Im not giving her name because you wont remove her anyway so why should I.

  Business Response

  Date: 12/18/2023

  Dear ************,
  Thank you for expressing your concerns through the Better Business Bureau.
  

  Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public.  The communication you received is a legitimate service.  Consumers who are not interested in the products can opt out of any future mailings processed by DPC so they will no longer receive them.   
  

  As you did not supply your finace's complete name and address, we cannot opt you out from all future mailings of our clients processed by Distribution Processing Center.  You can respond to this correspondence or visit our opt-out site at www.dpcoptout.com to be added to our Do Mot Mail List.

  If you wish to opt out of similar mailings, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)
  

  We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.
  

  Respectfully Submitted,
  

  Distribution Processing Center

• Initial Complaint

  Date:12/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted XFINITY about not going into my bank account to take money out and they did it twice on the same account. They overcharged me as well. The account is being paid by ACP. Also, I spoke to the staff twice to tell them as well and I change it in my account online and they still did it any way without my consent.

  Business Response

  Date: 12/11/2023

  Dear ********************,

  We are in receipt of your complaint to the Better Business.  We are sorry for your problems, but we have nothing to do with Xfinity.  Please do some research and contact the correct company.

  We hope you get your issues resolved.

  Respectfully Submitted,
  

  Distribution Processing Center

   

  Customer Answer

  Date: 12/11/2023

   
  Complaint: 20947571
  
  I am rejecting this response because: I have contacted FCC to rectify my application with them online and by phone and no one has been able to help me as of yet. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 12/28/2023

  Dear ********************,

  We are in receipt of your rejection to our response via three Better Business Bureau.  We are sorry you are having issues with Xfinity; however, our company is not associated with them in anyway.

  We hope you get your issues resolved.

  Respectfully Submitted,

  Distribution Processing Center

• Initial Complaint

  Date:11/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tired of receiving unwanted mail about paying for my funeral. I don't want their trash.

  Business Response

  Date: 12/11/2023

  Dear **************, 

  We have received your concerns via the Better Business Bureau.  Thank you for expressing them.

  Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public.  We mail for many insurance companies and agents.  

  We do have an Opt-Out Site (www.dpcoptout.com) that can be used instead of filing a BBB complaint.  Our opt-out site was built to try to help consumers.  We are not required to do this, but we built the site so that consumers could easily opt out of all mailings we do on behalf of our clients.  We even go as far as providing the consumer information to opt out nationally.  The sole purpose of this site is maintaining a complete and comprehensive Do Not Mail List.
  

  Many mailers look the same so it is important to note that opting out with us will only prevent our clients mailings from being mailed to you.  It will not prevent you from receiving similar-looking mailings from the hundreds of other companies mailing such offers.
  

  It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailings have caused you.
  

  We have opted you out of our future mailings.  If you wish to opt out of similar mailings, it is best to use a national DNM Registry such as DMAChoice (DMAChoice.org)
  

  I hope that we have addressed your concerns. 
  

  Respectfully Submitted,
  

  Distribution Processing Center

  Customer Answer

  Date: 12/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been getting letters from Response Processing Center every month. And they're trying to get me to fall for their scam on life insurance that's up to $35,000.00. And I never respond to their scam.

  Business Response

  Date: 11/15/2023

  Dear **************,

  Thank you for expressing your concerns through the Better Business Bureau.

  Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public.  The communication you received is a legitimate service.  Consumers who are not interested in the products can opt out of any future mailings processed by DPC so they will no longer receive them.  We understand you are frustrated.  We have opted you out from all future mailings of our clients processed by Distribution Processing Center.

  If you wish to opt out of similar mailings, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)
  

  We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.
  

  Respectfully Submitted,
  

  Distribution Processing Center

• Initial Complaint

  Date:11/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sent my mail that was designed to look and even read as a government related and required document. It mimics the size and shape and layout of certain tax documents such as a w-4 or other statement.They do not give a company name, nor any information that this is some kind of authorization for them to give your contact information to others for commercial profit.This is an attempt at fraud in my opinion, as the release of personal information to government as a requirement is a LOT different than the release of information for commercial purpose.

  Business Response

  Date: 11/16/2023

  Dear ****************,

  We have receiv** your concerns via the Better Business Bureau.  Thank you for expressing them.

  Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public.  We mail for many insurance companies and agents.  Our mailers are requir** to be generic and not reference any specific plan information because we are not sure at the time of mailing which company/agent will receive the return** lead.  So, by law we are requir** to be generic in our messaging.  Also, since we are not the licens** insurance agent we cannot talk about specific plans. We mail generically and then forward leads to agents who are interest** in buying leads in the geographic areas in which leads have come in.  That is also why there is no insurance company/agent list** on the mailer as it may not go to that company/agent.  

  It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailings have caus** you.
  

  I hope that we have address** your concerns.  We have opt-** you out of our future mailings as per your request.  If you wish to opt out of mail similar to this, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)
  

  Respectfully Submitt**,
  

  Distribution Processing Center

• Initial Complaint

  Date:11/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is sending out deceitful forms that look like genuine government documents specifically IRS-type forms for soliciations for life insurance. The forms, and the name of the company, are very carefully crafted to look official, including bar coding and pre-printed business reply ************** when one searches for the "small print" literally about 4pt type does one see the line "Not affiliated with or endorsed by any government agency."

  Business Response

  Date: 11/16/2023

  Dear ****************,

  We have received your concerns via the Better Business Bureau.  Thank you for expressing them.
  

  Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public.  We mail for many insurance companies and agents.  Our mailers are required to be generic and not reference any specific plan information because we are not sure at the time of mailing which company/agent will receive the returned lead.  So, by law we are required to be generic in our messaging.  Also, since we are not the licensed insurance agent we cannot talk about specific plans. We mail generically and then forward leads to agents who are interested in buying leads in the geographic areas in which leads have come in.  That is also why there is no insurance company/agent listed on the mailer as it may not go to that company/agent.  When we are talking about new benefits, we are referring to the many new plans that come out each and every year.  For example, there recently has been a new plan that will cover up to $ ********* in funeral expenses.  This plan was not around in previous years.  Again, since we cannot be specific to a plan we have to speak in general terms.
  

  We do have an Opt-Out Site (www.dpcoptout.com) that can be used instead of filing a BBB complaint.  Our opt-out site was built to try to help consumers.  We are not required to do this, but we built the site so that consumers could easily opt out of all mailings we do on behalf of our clients.  We even go as far as providing the consumer information to opt out nationally.  The sole purpose of this site is maintaining a complete and comprehensive Do Not Mail List.
  

  Many mailers look the same so it is important to note that opting out with us will only prevent our clients mailings from being mailed to you.  It will not prevent you from receiving similar-looking mailings from the hundreds of other companies mailing such offers.
  

  It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailings have caused you.
  

  We have opted you out of our future mailings.  If you wish to opt out of similar mailings, it is best to use a national DNM Registry such as DMAChoice (DMAChoice.org)
  

  I hope that we have addressed your concerns. 
  

  Respectfully Submitted,
  

  Distribution Processing Center

• Initial Complaint

  Date:11/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 times I have received letters from this company stating second notice about funeral things... I have called and requested that I be removed from their mailings trying to pressure me into filling out the forms. I only want to be completely removed from their mailing list and not receive any more mailings from them. I'm nor looking for monetary compensation unless they keep mailing the junk mail to me.

  Business Response

  Date: 11/16/2023

  Dear ****************,

  Thank you for expressing your concerns through the Better Business Bureau.

  Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public.  The communication you received is a legitimate service. Consumers who are not interested in the products can opt out of any future mailings processed by DPC so they will no longer receive them.  We understand you are frustrated.  We have opted you out from all future mailings of our clients processed by Distribution Processing Center.

  If you wish to opt out of similar mailings, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)
  

  We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.
  

  Respectfully Submitted,
  

  Distribution Processing Center

• Initial Complaint

  Date:11/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received multiple envelopes from DPC indicating that my father AND my mother may be eligible for state benefits to cover funeral expenses. The envelopes both stated second notice which implies that the letters are important and being ignored. My father passed away in 2015 and my mother passed away less than a year ago. I find this correspondence insensitive and hurtful. Please stop.

  Business Response

  Date: 11/16/2023

  Dear ******************,

  Thank you for expressing your concerns through the Better Business Bureau.   We apologize for the hurtful feelings this mail has caused you.

  Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public.  The communication you received is a legitimate service. Mail lists that are purchased, have your parents name associated with the address to which the mail was sent. 

  Consumers who are not interested in the products can opt out of any future mailings processed by DPC so they will no longer receive them.   
  

  As you did not supply the complete names and addresses of you or your parents, we cannot opt you out from all future mailings of our clients processed by Distribution Processing Center. 

  You can respond to this correspondence or visit our opt-out site at www.dpcoptout.com to be added to our Do Mot Mail List.
  

  If you wish to opt out of similar mailings, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)
  

  We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.
  

  Respectfully Submitted,
  

  Distribution Processing Center

• Initial Complaint

  Date:11/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is sending vague, misleading unsolicited mail via the ***** and judging by the other reviews/complaints on the BBB website, they are extremely active during the fall months of 2023. In responses by the company, they are telling complainants to register with DMAChoice or other **************** opt out companies to avoid receiving these unsolicited mailings, however, I have been a paid member of DMAChoice for almost a year. They are violating my request and not honoring people's explicit desire to NOT receive junk or unsolicited shady sales offers like this one. They are lying to people by telling them to use the DMAChoice and other direct marketing opt out programs - they clearly do not honor these programs or requests. Companies should be forced to comply or fined if they violate people's request to not be inundated with junk mail and shady business offers.

  Business Response

  Date: 11/08/2023

  Dear ********************,

  We have received your concerns via the Better Business Bureau.  Thank you for expressing them.

  Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public.  We mail for many insurance companies and agents.  Our mailers are required to be generic and not reference any specific plan information because we are not sure at the time of mailing which company/agent will receive the returned lead.  So, by law we are required to be generic in our messaging.  Also, since we are not the licensed insurance agent we cannot talk about specific plans.  We mail generically and then forward leads to agents who are interested in buying leads in the geographic areas in which leads have come in.  That is also why there is no insurance company/agent listed on the mailer as it may not go to that company/agent.  When we are talking about new benefits, we are referring to the many new plans that come out each and every year.  For example, there recently has been a new plan that will cover up to $ ********* in funeral expenses.  This plan was not around in previous years.  Again, since we cannot be specific to a plan we have to speak in general terms.

  We do have an Opt-Out Site (www.dpcoptout.com) that can be used instead of filing a BBB complaint.  Our opt-out site was built to try to help consumers.  We are not required to do this, but we built the site so that consumers could easily opt out of all mailings we do on behalf of our clients.  We even go as far as providing the consumer information to opt out nationally.  The sole purpose of this site is maintaining a complete and comprehensive Do Not Mail List.
  

  Many mailers look the same so it is important to note that opting out with us will only prevent our clients mailings from being mailed to you.  It will not prevent you from receiving similar-looking mailings from the hundreds of other companies mailing such offers.
  

  It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailings have caused you.
  

  We have opted you out of our future mailings.  If you wish to opt out of similar mailings, it is best to use a national DNM Registry such as DMAChoice (DMAChoice.org)
  

  I hope that we have addressed your concerns.  
  

  Respectfully Submitted,
  

  Distribution Processing Center
  
  

• Initial Complaint

  Date:11/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received two notification soliciting ***************************** for ******************* Stating the about of a loan for $160k Date of Mortgage 10-24-2023 Mortgage ID ********* This is not my mortgage information. I have called several Peoples Banks and they have no record. This information was a Final Notice and the second one was a

  Business Response

  Date: 11/07/2023

  Dear **************,

  We are in receipt of your correspondence through the Better Business Bureau.  Thank you for taking time to express your concerns. 

  Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public.  We mail on behalf of many insurance companies and agents.

  We are in receipt of the mailers that you received.  One of them is ours, the other is not.  Many mailers look the same so it is important to note that opting out with us will only prevent our clients mailings from being mailed to you.  It will not prevent you from receiving similar-looking mailings from the hundreds of other companies mailing such offers, which is what occurred.

  We have opted you out of our future mailings.  If you wish to opt out of similar mailings, it is best to use a national DNM Registry such as DMAChoice (DMAChoice.org)

  I hope this has addressed your concern.
  

  Respectfully Submitted,
  

  Distribution Processing Center