Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received mail, envelope stamped "Second Notice", appears threatening. When opened it's a SPAM solicitation.No name beyond the generic, no street address, just a PO Box. ALL red flags of a possible SCAM.Based on the extreme number of other complaints we can only infer this is a predatory attempt to separate innocent people from their identifying information and/or money. These mailings must stop IMMEDIATELY.

  Business Response

  Date: 10/31/2023

  Dear **********************,

  We have receiv** your concerns via the Better Business Bureau.  Thank you for expressing them.

  Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public.  We mail for many insurance companies and agents.  Our mailers are requir** to be generic and not reference any specific plan information because we are not sure at the time of mailing which company/agent will receive the return** lead.  So, by law we are requir** to be generic in our messaging.  Also, since we are not the licens** insurance agent we cannot talk about specific plans.  We mail generically and then forward leads to agents who are interest** in buying leads in the geographic areas in which leads have come in.  That is also why there is no insurance company/agent list** on the mailer as it may not go to that company/agent.  When we are talking about new benefits, we are referring to the many new plans that come out each and every year.  For example, there recently has been a new plan that will cover up to $ ********* in funeral expenses.  This plan was not around in previous years.  Again, since we cannot be specific to a plan we have to speak in general terms.
  

  It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailings have caus** you.
  

  I hope that we have address** your concerns.  We have opt-** you out of our future mailings as per your request.  If you wish to opt out of mail similar to this, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)
  

  Respectfully Submitt**,
  

  Distribution Processing Center
  
  

  Customer Answer

  Date: 10/31/2023

   
  Complaint: 20803910
  
  I am rejecting this response because:

  Same trite, canned response it has given every other complainant. 

   

  Although a Goggle search brought me to the BBB page first, I went back and reviewed the full number of search results.  It is STAGGERING to see the number of single complaints posted on other websites and warnings from consumer protection businesses regarding this business.  

   

  How is this permitted to continue?

  
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 11/01/2023

  Dear **********************,

  We understand that you did not appreciate the mailing you received from us and have since removed you from any future mailings we produce.
  
  In response to your rejection of our initial reply, wed like to emphasize that our business operates in compliance with multiple governing bodies to produce mail campaigns that generate consumer interest in legitimate insurance, financial,and other products. We are not engaged in phishing, scams, or misleading consumers nor are our many reputable clients.
  
  In many industries, including ours, leads are often generated without an intended end client or sales agent in mind. Therefore, it is important that mailers remain generic enough to be followed up on by the most appropriate provider of the desired products or services in the responding individuals area. This is also meant to enhance the consumer experience by allowing them to be paired with the best fit for their needs.  We utilize generic design and basic form elements to help facilitate the intake of important contact information in a limited amount of space. 

  I hope we have addressed your concerns.

  Respectfully Submitted,
  
  Distribution Processing Center

• Initial Complaint

  Date:10/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a suspicious mailing from DPC indicating I may be eligible for state benefits to cover funeral expenses. The envelope stated second notice which implies the correspondence is urgent in nature. Id like to be removed from the mailing list and receive no additional communications from DPC.

  Business Response

  Date: 10/23/2023

  Dear ******************,

  We are in receipt of your correspondence through the Better Business Bureau.  Thank you for taking time to express your concerns.  It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caused you.

  As per your request, we have opted you out of our future mailings.  If you wish to opt out of similar mailings, it is best to use a national DNM Registry such as DMAChoice (DMAChoice.org)
  

  I hope this has addressed your concern.
  

  Respectfully Submitted,
  

  Distribution Processing Center

• Initial Complaint

  Date:10/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from Distribution Processing Center on October 11th, 2023. It was addressed to my wife. The structure of the correspondence is such that it is vague but impressing urgency upon the recipient. The design of the form is such that it echoes Federal and state tax forms. I hate to receive these emails.

  Business Response

  Date: 10/23/2023

  Mr. & ******************,

  We are in receipt of your correspondence through the Better Business Bureau.  Thank you for taking time to express your concerns.  It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caused you.

  As per your request, we have opted out the name you supplied from our future mailings.  If you wish to opt out of similar mailings, it is best to use a national DNM Registry such as DMAChoice (DMAChoice.org)
  

  I hope this has addressed your concern.
  

  Respectfully Submitted,
  

  Distribution Processing Center
  

• Initial Complaint

  Date:10/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continually receive these mailings for funeral expenses as an intimidation from companies for pursuing a business in technology/ real estate as a minority womens business enterprise or their deeming I am not justified to be doing so?. I have also had prior issues with a technology company using my non public data without my knowledge and consent. So, I perceive these mailings to be a threat as well as the online emails I recieve almost daily from Globe Life telling me to purchase burial insurance. Society isn't made up of one size fits all and I as a WOB, African American, U.S., citizen have every right to pursue innovation in tech, education or any other business I choose without the subliminal threats coming from the masses who can't accept that this is a FREE country with the rights' to life, liberty and the pursuit of happiness. These mailings electronic and otherwise are an unlawful act, which will not work. The hidious individuals need to be tracted by the authorities and need to cease in their doings.

  Business Response

  Date: 10/20/2023

  Dear ******************,

  We have receiv** your concerns via the Better Business Bureau.  Thank you for expressing them.

  Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public.  We mail for many insurance companies and agents.  Our mailers are requir** to be generic and not reference any specific plan information because we are not sure at the time of mailing which company/agent will receive the return** lead.  So, by law we are requir** to be generic in our messaging.  Also, since we are not the licens** insurance agent we cannot talk about specific plans. We mail generically and then forward leads to agents who are interest** in buying leads in the geographic areas in which leads have come in.  That is also why there is no insurance company/agent list** on the mailer as it may not go to that company/agent.  When we are talking about new benefits, we are referring to the many new plans that come out each and every year.  For example, there recently has been a new plan that will cover up to $ ********* in funeral expenses.  This plan was not around in previous years.  Again, since we cannot be specific to a plan we have to speak in general terms.
  

  It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailings have caus** you.
  

  I hope that we have address** your concerns.  We have opt-** you out of our future mailings as per your request.  If you wish to opt out of mail similar to this, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)
  

  Respectfully Submitt**,
  

  Distribution Processing Center

  Customer Answer

  Date: 10/20/2023

   
  Complaint: 20746653
  
  I am rejecting this response because:  I am also receiving daily emails from Globe Life dubbed "Your Burial Insurance."  It appears since I am not responding to them you state you work with various companies who have products and services whom you solicit for without any mention of their businesses this is another way to send subliminal messages to people who do not request this type of coressspondence, which is very harassing to say the least.  This is occurring at a time where I am having or have had several issues with certain companies using my propietary data without my consent and would like me to discontinue challenging that issue.  So, I therefore take this as a threat and request that you cease and desist from sending any future emails to my business address or anyone located in the proximity of the same address as this will be sent for further investigating.  Thank *****    
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 10/20/2023

  Dear ******************,

  We understand that you did not appreciate the mailing you received from us and have since removed you from any future mailings we produce.
  
  In response to your rejection of our initial reply, wed like to emphasize that our business operates in compliance with multiple governing bodies to produce mail campaigns that generate consumer interest in legitimate insurance, financial,and other products. We are not engaged in phishing, scams, or misleading consumers nor are our many reputable clients.
  
  In many industries, including ours, leads are often generated without an intended end client or sales agent in mind. Therefore, it is important that mailers remain generic enough to be followed up on by the most appropriate provider of the desired products or services in the responding individuals area. This is also meant to enhance the consumer experience by allowing them to be paired with the best fit for their needs.
  
  We often utilize generic design and basic form elements to help facilitate the intake of important contact information in a limited amount of space, but these designs are not intended to mimic any other documents. We do not send emails or use telephone calls to solicit sales.  If you wish to opt out of similar mailings, it is best to use a national DNM Registry such as DMAChoice (DMAChoice.org)

  It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caused you.

  I hope we have addressed all of your concerns.
  
  Respectfully Submitted,
  
  Distribution Processing Center

• Initial Complaint

  Date:10/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They may not be breaking any laws but they are clearly an unethical company based on the complaints received. I also received a letter with "second notice" and "important document enclosed" on the envelope. The paper inside targets Michigan residents claiming that they may qualify for $35000 life insurance/funeral benefits and by saying it is a state regulated program attempts to trick people into thinking it is a legitimate government program without crossing the line into actual fraud. They also offer no-cost information about free dental, vision, hearing, and prescription discount plan. It really says a lot when searching for "Distribution Processing Center" returns this BBB complaint page about them. I don't seek their canned response to my complaint but I would like to be excluded from any future mailings or contact of any sort in the future. It should be against the law to operate a business in the way they do and hopefully if enough people complain something will change to put a stop to it.

  Business Response

  Date: 10/17/2023

  Dear **************,

  Thank you for expressing your concerns through the Better Business Bureau.

  Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public.  The communication you received is a legitimate service.  Consumers who are not interested in the products can opt out of any future mailings processed by DPC so they will no longer receive them. 

  We understand you are frustrated.  We have opted you out from all future mailings of our clients processed by Distribution Processing Center.
  

  If you wish to opt out of similar mailings, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)
  

  We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.
  

  Respectfully Submitted,
  

  Distribution Processing Center
  
  

• Initial Complaint

  Date:10/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Latest mailing oct 12, 2023.Anonymous company offering life insurance under the guise of **************** government.Incessant mailings.Obvious scam to me, but elderly will fall for this unethical mailing company's tactics.

  Business Response

  Date: 10/17/2023

  Dear ********************,

  We have receiv** your concerns via the Better Business Bureau.  Thank you for expressing them.

  Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public.  We mail for many insurance companies and agents.  Our mailers are requir** to be generic and not reference any specific plan information because we are not sure at the time of mailing which company/agent will receive the return** lead.  So, by law we are requir** to be generic in our messaging.  Also, since we are not the licens** insurance agent we cannot talk about specific plans.  We mail generically and then forward leads to agents who are interest** in buying leads in the geographic areas in which leads have come in.  That is also why there is no insurance company/agent list** on the mailer as it may not go to that company/agent.  When we are talking about new benefits, we are referring to the many new plans that come out each and every year.  For example, there recently has been a new plan that will cover up to $ ********* in funeral expenses.  This plan was not around in previous years.  Again, since we cannot be specific to a plan we have to speak in general terms.

  It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailings have caus** you.
  I hope that we have address** your concerns.  We have opt-** you out of our future mailings as per your request.  If you wish to opt out of mail similar to this, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)

  Respectfully Submitt**,
  

  Distribution Processing Center
  
  

• Initial Complaint

  Date:10/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every month I get this letter from distribution processing center asking for my information, it seems that they have my info being I get the notice every month offering me $35,000 of free coverage of life insurance. I need the name of the company they are representing. Please stop trying to trick people into handing of their information for monies you know they will not get. And the response is we will take you off our mailing list no!! Dont take me off delete me I dont want to receive another one of these notices Period!!!!

  Business Response

  Date: 10/17/2023

  Dear ******************,

  Thank you for expressing your concerns through the Better Business Bureau.

  Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public.  The communication you received is a legitimate service.  Consumers who are not interested in the products can opt out of any future mailings processed by DPC so they will no longer receive them.   
  

  As you did not supply your complete address, we cannot opt you out from all future mailings of our clients processed by Distribution Processing Center.  You can respond to this correspondence or visit our opt-out site at www.dpcoptout.com to be added to our Do Mot Mail List.

  If you wish to opt out of similar mailings, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)
  

  We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.
  

  Respectfully Submitted,
  

  Distribution Processing Center

• Initial Complaint

  Date:09/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested to be removed from this companys mailing list in the past and somehow theyve begun sending me their scam mailings afain.

  Business Response

  Date: 09/25/2023

  Dear **************,

  We are in receipt of your correspondence through the Better Business Bureau.  Thank you for taking time to express your concerns.  It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caused you.

  Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public.  We mail on behalf of many insurance companies and agents.  Many mailers look the same so it is important to note that opting out with us will only prevent our clients mailings from being mailed to you.  It will not prevent you from receiving similar-looking mailings from the hundreds of other companies mailing such offers.

  We do have an Opt-Out Site (www.dpcoptout.com) that can be used instead of filing a BBB complaint. Our opt-out site was built to try to help consumers.  We are not required to do this, but we built the site so that consumers could easily opt out of all mailings we do on behalf of our clients.  We even go as far as providing the consumer information to opt out nationally.  The sole purpose of this site is maintaining a complete and comprehensive Do Not Mail List.

  We have opted you out of our future mailings.  If you wish to opt out of similar mailings, it is best to use a national DNM Registry such as DMAChoice (DMAChoice.org)
  

  I hope this has addressed your concern.
  

  Respectfully Submitted,
  

  Distribution Processing Center

   

• Initial Complaint

  Date:09/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received two separate mailings from this company. It makes it appear as if they are from a government agency, stating that we can get $35,000 free life insurance. This needs to stop. Anyone who opens this would be led to believe that it is the government and would fall for it if they did not research it.

  Business Response

  Date: 09/18/2023

  Dear **********,

  Thank you for expressing your concerns through the Better Business Bureau.

  Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public.  The communication you received is a legitimate service. Consumers who are not interested in the products can opt out of any future mailings processed by DPC so they will no longer receive them. 

  We understand you are frustrated.  We have opted you out from all future mailings of our clients processed by Distribution Processing Center.

  If you wish to opt out of similar mailings, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)
  

  We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.
  

  Respectfully Submitted,
  

  Distribution Processing Center

• Initial Complaint

  Date:09/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from this unnamed company on September 11th, 2023. It was addressed to my father, but sent to me by mistake.The structure of the correspondance is such that it it vague but impressing urgency upon the recipient. The design of the form is such that it echoes Federal and state tax forms, and is clearly intended to trick people into sending their information back to whoever this is.This is a scam, pure and simple.

  Business Response

  Date: 09/12/2023

  Dear **********************,

  We are in receipt of your correspondence through the Better Business Bureau.  Thank you for taking time to express your concerns.  It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caused you.

  Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public.  We mail for many insurance companies and agents.

  We do have an Opt-Out Site (www.dpcoptout.com) that can be used instead of filing a BBB compliant.  Our opt-out site was built to try to help consumers.  We are not required to do this, but we built the site so that consumers could easily opt out of all mailings we do on behalf of our clients.  We even go as far as providing them information to opt out nationally.  The sole purpose of this site is maintaining a complete and comprehensive Do Not Mail List.

  We have opted you out of our future mailings.  As we do not have your father's information, we cannot opt him out.  You may reply to this correspondence or use the opt-out site (www.dpcoptout.com) to have your father added to our Do Not Mail List.  If you wish to opt out of similar mailings, it is best to use a national DNM Registry such as DMAChoice (DMAChoice.org)

  I hope this has addressed your concern.
  

  Respectfully Submitted,

  Distribution Processing Center

  Customer Answer

  Date: 09/12/2023

   
  Complaint: 20587676
  
  I am rejecting this response. These letters are clearly designed to create a sense of urgency in the recipient, illicit information that wouldnt otherwise be shared, and deliberately misleads people by making their firm look like tax documents.

  The rejoinder stipulated that these letters are sent out in behalf of legitimate businessesnone of which are cited or specified. Its not even clear who sent this letter claiming ***** on behalf of other companies. 

  This is analog phishing, pure and simple.

  -J *****************************

  Business Response

  Date: 09/20/2023

  Dear *********************,
  
  We understand that you did not appreciate the mailing you received from us and have since removed you from any future mailings we produce.
  
  Weve also provided instructions for adding your late father to our Do Not Mail list, as well as several other National databases you can utilize to reduce mail from other vendors, too.
  
  In response to your rejection of our initial reply, wed like to emphasize that our business operates in compliance with multiple governing bodies to produce mail campaigns that generate consumer interest in legitimate insurance, financial,and other products. We are not engaged in phishing, scams, or misleading consumers nor are our many reputable clients.
  
  In many industries, including ours, leads are often generated without an intended end client or sales agent in mind. Therefore, it is important that mailers remain generic enough to be followed up on by the most appropriate provider of the desired products or services in the responding individuals area. This is also meant to enhance the consumer experience by allowing them to be paired with the best fit for their needs.
  
  You expressed that we intentionally send mail that looks like tax forms. We often utilize generic design and basic form elements to help facilitate the intake of important contact information in a limited amount of space, but these designs are not intended to mimic any other documents. Any likeness you may have perceived is unintentional and likely a result of the basic nature of our mailers.
  
  Respectfully Submitted,
  
  Distribution Processing Center

  Customer Answer

  Date: 09/20/2023

   
  Complaint: 20587676
  
  I am rejecting this response because it's obvious that these mail pieces are intended to deceive recipients, instill a sense of urgency, and ****** information that would not otherwise be volunteered if not for the aforementioned.
  
  -J *****************************