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Business Profile

Direct Mail Advertising

Distribution Processing Center, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Direct Mail Advertising.

Complaints

Customer Complaints Summary

  • 125 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is sending mail saying second notice and using a old adress of ***************************************************** ***** I have been dealing with getting mail at this adress and Someone using my name to obtain some kind of insurance I know I believe whom the person is but I dont want mail or am I interested in what ever this company has to offer

    Business Response

    Date: 09/12/2023

    Dear ********************,

    We are in receipt of your correspondence through the Better Business Bureau.  Thank you for taking time to express your concerns.  It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caused you.

    As per your request, we have opted you out of our future mailings.  If you wish to opt out of similar mailings, it is best to use a national DNM Registry such as DMAChoice (DMAChoice.org)

    I hope this has addressed your concern.

    Respectfully Submitted,

    Distribution Processing Center

  • Initial Complaint

    Date:09/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A scam letter was sent from this company offering life insurance. It requested my name and telephone number. I have been receiving these mailings for well over a year and would like them to discontinue.

    Business Response

    Date: 09/11/2023

    Dear ******************,

    Thank you for expressing your concerns through the Better Business Bureau.

    Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public.  The communication you received is a legitimate service. Consumers who are not interested in the products can opt out of any future mailings processed by DPC so they will no longer receive them.   

    As you did not supply your complete address, we cannot opt you out from all future mailings of our clients processed by Distribution Processing Center.  You can respond to this correspondence or visit our opt-out site at www.dpcoptout.com to be added to our Do Mot Mail List.

    If you wish to opt out of similar mailings, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)

    We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.

    Respectfully Submitted,

    Distribution Processing Center

  • Initial Complaint

    Date:08/31/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stop sending your junk mail to my address for strangers that dont ***********.

    Business Response

    Date: 09/05/2023

    Dear ****************,

    We are in receipt of your correspondence through the Better Business Bureau.  As per your request, we have opted out you and *********************** from our clients' future mailings using the address you supplied.

    If you wish to opt out of similar mailings, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)

    We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.

    Respectfully Submitted,

    Distribution Processing Center

     

     

     

     

     

  • Initial Complaint

    Date:08/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A scam letter was sent from this company pretending to offer life insurance. It requested my name and telephone number.

    Business Response

    Date: 08/22/2023

    Dear **********************,

    Thank you for expressing your concerns through the Better Business Bureau.

    Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public.  The communication you received is a legitimate service.  Consumers who are not interested in the products can opt-out of any future mailings processed by DPC so they will no longer receive them.  We understand you are frustrated.  We have opted you out from all future mailings of our clients processed by Distribution Processing Center.

    If you wish to opt out of similar mailings, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)

    We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.

    Respectfully Submitted,

    Distribution Processing Center

     

  • Initial Complaint

    Date:08/14/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2ND NOTICE SCAM LETTER from Distribution Processing Center!!!!I received this unsolicited letter from DPC informing me of "phantom benefits" I did not ask for. Please stop these people from this phishing junk.

    Business Response

    Date: 08/15/2023

    Dear ****************,

    We are in receipt of your correspondence through the Better Business Bureau.  Thank you for taking time to express your concerns.  It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caused you.

    As per your request, we have opted you out of our future mailings.  If you wish to opt out of similar mailings, it is best to use a national DNM Registry such as DMAChoice (DMAChoice.org)

    I hope this has addressed your concern.

    Respectfully Submitted,

    Distribution Processing Center

  • Initial Complaint

    Date:08/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting a letter addressed to my deceased brother-in-law who never lived at my address! I get one of these every other month for the last couple of years ever since he passed away two years ago! I have sent the document back to them by mail letting them know that he is deceased and he never lived at this address and do not send me any more letters with his name on it and they keep sending them to me ! I dont want to receive any more mail from this business! I even mailed them the program from his funeral and they sent me another letter!

    Business Response

    Date: 08/15/2023

    Dear ***************,

    Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public.  The communication you received is a legitimate service.  Consumers who are not interested in the products can opt-out of any future mailings processed by DPC so they no longer receive them.

    We understand you are frustrated.  As you have not supplied your deceased brother-in-law's complete information to opt him out of our mailings, we cannot add him to our Do Not Mail database.  Please go online to www.dpcoptout.com to accomplish this or respond to this email.  Once the Opt-Out information is received, we will automatically remove your brother-in-law from all future mailings processed by Distribution Processing Center.  We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.  

    Respectfully Submitted,

    Distribution Processing Center

     

    Customer Answer

    Date: 08/15/2023

     
    Complaint: 20426376

    I am rejecting this response because: I mailed the brochure from my brother-in-laws funeral to the business to prove that he is dead!

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/04/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a company posing as a ******** benifits or that the state is providing benifits

    Business Response

    Date: 08/15/2023

    Dear ********************,

    We are in receipt of your concerns through the Better Business Bureau.  Thank you for reaching out to us.

    Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public.  The communication you received is a legitimate service.

    Consumers who are not interested in the products can opt-out of any future mailings processed by DPC so they can no longer receive them.  As per your request, we are opting you out of our client's future mailings.  I hope this addresses your concerns.

    Respectfully Submitted,

    Distribution Processing Center

     

     

  • Initial Complaint

    Date:08/02/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am tired of receiving documents that are being sent to an address that is not my official address. The residence they are sending this junk mail is a rental home and I DO NOT want any more mail delivered there under my name. I am tired of this and I have no other way to make sure they know this other than filing a complaint.It would be greatly appreciated if this would stop immediately.

    Business Response

    Date: 08/03/2023

    Dear **************,

    Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public.  The communication you received is a legitimate service.  Consumers who are not interested in the products can opt-out of any future mailings processed by DPC so they will no longer receive them.

    We understand you are frustrated.  As you have not supplied your complete information to Opt you out of our mailings, we cannot add you to our Do Not Mail database. Please go online to www.dpcoptout.com to accomplish this or respond to this email.  Once your Opt-Out information is received, you will automatically be removed from all future mailings processed by Distribution Processing Center.  We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.  Additional information on our website may be helpful to you as well. 

    Respectfully Submitted,

    Distribution Processing Center

     

    Customer Answer

    Date: 08/03/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have went online and completed the optout page as requested by the company.  If this doesn't resolve the issue, I will simply file another complaint.  I really hope this takes care of it.

    Sincerely,

    *******************

  • Initial Complaint

    Date:07/28/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company frequently send me LIFE INSURANCE final expense notices as if its a bill. They are very deceptive and alarming.

    Business Response

    Date: 07/28/2023

    Dear ****************,

    We are in receipt of your concerns through the Better Business Bureau.  Thank you for expressing them.

    Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public.  The communication you received for final expense insurance is a legitimate service.

    Consumers who are not interested in the products can opt-out of any future mailings processed by DPC so they will no longer receive them.  We understand you are frustrated.  As we do not have your complete information to opt you out of our mailings, we cannot add you to our Do Not Mail database. Please go online to www.dpcoptout.com to accomplish this or forward me your complete address when responding to this communication.  Once your Opt-Out Form/Information is received, you will automatically be removed from all future mailings processed by Distribution Processing Center.  We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.  Additional information on our website may be helpful to you as well. 

    Respectfully Submitted,

    Distribution Processing Center


  • Initial Complaint

    Date:07/22/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not wish to receive any unwarranted solicitation from this entity. If this wasnt an organization built around scamming people, their do not mail to database would be available to opt in without filing a BBB complaint.Please kindly remove me and my family and my address from your database immediately.

    Business Response

    Date: 07/28/2023

    Dear ****************,

    We have receiv** your concerns via the Better Business Bureau. Thank you for taking the time to outline your concerns. It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caus** you. I will try to alleviate any concerns or misunderstandings we may have caus** by addressing them below.

    Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public. We mail for many insurance companies and agents.

    We do have an Opt-Out site (www.dpcoptout.com) that can be us** instead of filing a BBB complaint.  Our opt-out site was built to try to help consumers. We are not requir** to do this, but we built the site so that consumers could easily opt out of all mailings we do on behalf of our clients.We even go as far as providing them information to opt out of mailings nationally. The sole purpose of this site is maintaining a complete and comprehensive Do Not Mail list.

    I hope that we have address** your concerns. We have opt-** you out of our future mailings as not to cause you any additional stress. If you wish to opt out of mail similar to this, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)

    Respectfully Submitt**,

    Distribution Processing Center

Distribution Processing Center, LLC is NOT a BBB Accredited Business.

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