We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Direct Mail Advertising

Distribution Processing Center, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Direct Mail Advertising.

Complaints

Customer Complaints Summary

  • 125 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We keep getting junk mail from this company and its upsetting. Its junk and we do not want to keep receiving them.

    Business Response

    Date: 07/20/2023

    Dear ****************,

    We have receiv** your request via the Better Business Bureau. Thank you for taking the time to express your concerns.  It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caus** you. 

    As per your request, we have opt-** you out of our future mailings as not to cause you any additional stress. If you wish to opt out of mail similar to this, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org). 

    I hope this has address** your concerns.

    Respectfully Submitt**,

    Distribution Processing Center

  • Initial Complaint

    Date:07/11/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dont want anymore Junk Mail/Solicitations from this company. *** tried returning to sender but it hasnt worked. And the fact that they put second notice/third notice, Important documents enclosed makes it seem like its some legal matter regarding medical/insurance benefits. I take care of my mom and she gets the same junk in the mail (same address) This upsets her when she gets these letters because she thinks something is wrong. So I want us both to be taken off of all mailing lists and call lists.

    Business Response

    Date: 07/12/2023

    Dear ****************,

    We have receiv** your concerns via the Better Business Bureau. Thank you for taking the time to express your concerns.

    Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public. We mail for many insurance companies and agents.  

    It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caus** you.

    As per your request we have opt-** you out of our clients' future mailings.  We do not have another name associat** with your address.  As many mailers look the same, it is important to note that opting out with us will only prevent our clients mailers from being mail** to you.  It will not prevent you from receiving similar looking mailings from the hundr**s of other companies mailing for such offers. I would advise you to register with a National Do Not Mail registry to ensure you are block** from receiving all similar mail. Helpful resources include National Do Not Mail List (************** manages the national do not mail list). All marketing organizations that are members of the *** must follow the ***choice guidelines. 

    If you decide to supply your Mom's name, I can opt her out as well or you can visit our site and opt her out there. (www.dpcoptout.com)

    I hope that we have address** your concerns. We have opt-** you out of our clients' future mailings as per your request. 

    Respectfully Submitt**,

    Distribution Processing Center

    Customer Answer

    Date: 07/12/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:07/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Continue to receive mailings from this entity that doesnt have any reason to contact me. The mail raises concern with Second Notice across the outside of the envelope in Red for no apparent reason. This is just llc is a spammer with lipstick. If this was received via email it would be considered suspicious. It xontains all the red flags such as urgency, no sender information requesting perdonal odentifoable information. Stop sending mailimgs to the residents of our address.

    Business Response

    Date: 07/07/2023

    Dear ******************,

    We have receiv** your concerns via the Better Business Bureau. Thank you for taking the time to express your concerns.

    Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public. We mail for many insurance companies and agents. Our mailers are requir** to be generic and not reference any specific plan information because we are not sure at the time of mailing which company/agent will receive the return** lead. So, by law we are requir** to be generic in our messaging. Also, since we are not the licens** insurance agent we cannot talk about specific plans. We mail generically and then forward leads to agents who are interest** in buying leads in the geographic areas in which leads have come in. That is also why there is no insurance company/agent list** on the mailer as it may not go to that company/agent. When we are talking about new benefits,we are referring to the many new plans that come out each and every year. For example, there recently has been a new plan that will cover up to $50,000 in funeral expenses. This plan was not around in previous years. Again, since we cannot be specific to a plan we have to speak in general terms.

    It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caus** you.

    I hope that we have address** your concerns. We have opt-** you out of our future mailings as per your request. If you wish to opt out of mail similar to this, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)

    Respectfully Submitt**,

    Distribution Processing Center

  • Initial Complaint

    Date:06/29/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has sent me mailers week after week from this business regarding insurance., I sent the mailers back with do not contact/take me off list and nothing has happened. Today is the last straw as I have a new piece in my mailbox. I am just asking for the junk insurance mailers to stop-it is not important documents enclosed as described on front of mailer, and it is not my second notice. I will not purchase or respond to any type of sale or plan for insurance that I don't already have. I am a senior citizen and enough is enough.

    Business Response

    Date: 06/29/2023

    Dear ******************,

    Thank you for expressing your concerns through the Better Business Bureau.

    Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public.  The communication you received for final expense insurance is a legitimate service.  Consumers who are not interested in the products can opt-out of any future mailings processed by DPC so they will no longer receive them.  We understand you are frustrated.  As per your request, we have opted you out from all future mailings of our clients processed by Distribution Processing Center.  

    If you wish to opt out of mail similar to this, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)

    We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.   

    Respectfully Submitted,

    Distribution Processing Center

    Customer Answer

    Date: 07/05/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:06/21/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting these mailers from this company offering burial insurance. I keep sending return to sender, but keeps coming. There's no way to tell these folks to stop sending me these mailers. Quit making it sound like I forgot to do something, 2nd chance, etc.. PLEASE STOP SENDING YOUR MAIL. DONT WANT IT!!! PLEASE TAKE ME OFF YOUR LIST

    Business Response

    Date: 06/26/2023

    Dear **********************,

    We are in receipt of your complaint through the Better Business Bureau.  We thank you for expressing your concerns.

    Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public. We mail for many insurance companies and agents. It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caus** you.

    We have establish** an opt out site for consumers who which to be remov** from our clients future mailings.  As per your request, we have opt-** you out of our client's future mailings and plac** you on their Do Not Mail list.

    I hope that we have address** your concerns. . If you wish to opt out of mail similar to this, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)

    Respectfully Submitt**,

    Distribution Processing Center

    Customer Answer

    Date: 06/27/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:06/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WHO and for WHAT reason am I receiving this mailing ? Is it from a Scammer hoping to sell or move my health Insurance ?? Using the hope of more benefits or final expenses money in hopes of me giving them permission to call me ?? I want to KNOW why this company send me this letter or notice or what ever you want to call it -- since it's heading is --- " 2023 BENEFIT INFORMATION FOR ******* RESIDENTS " --- I know no one in Georgia wanting to really help anyone in ** unless it lines their pockets with MONEY !! Let me know the answers to my questions and please take me off any and all of your mailing list(s)!

    Business Response

    Date: 06/19/2023

    Dear ******************,

    We have received your request via the Better Business Bureau. Thank you for taking the time to express your concerns.

    Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public. We mail for many insurance companies and agents. Our mailers are required to be generic and not reference any specific plan information because we are not sure at the time of mailing which company/agent will receive the returned lead. So, by law we are required to be generic in our messaging. Also, since we are not the licensed insurance agent we cannot talk about specific plans. We mail generically and then forward leads to agents who are interested in buying leads in the geographic areas in which leads have come in. That is also why there is no insurance company/agent listed on the mailer as it may not go to that company/agent. When we are talking about new benefits,we are referring to the many new plans that come out each and every year. For example, there recently has been a new plan that will cover up to $50,000 in funeral expenses. This plan was not around in previous years. Again, since we cannot be specific to a plan we have to speak in general terms.

    It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caused you.

    I hope that we have addressed your concerns. You have been opted out of our clients future mailings and have been put on our Do Not Mail List.  To ensure that you stop receiving all similar mailings, it is imperative that you put yourselves on a National Do Not Mail List such as DMAChoice (DMAChoice.org).  We know this is frustrating to you, but we have done everything possible to stop ALL mailings coming from OUR CLIENTS.

    Respectfully Submitted,

    Distribution Processing Center

  • Initial Complaint

    Date:06/10/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've received mail from this business on at least 3 occassions if not more and when they started using what seemed to me like threatening language in the letters it made me question if my current benefits were somehow going to be negatively effected so I contacted my caseworker and she informed me that this is likely not legit or a scam. I told her they wanted my Social Security number and birthdate on the form and she said that was the biggest red flag of them all. I'm asking you to please take me off your mailing list. I receive benefits. I'm satisfied with my benefits. I do not need any help from your company!

    Business Response

    Date: 06/12/2023

    Dear *****,

    We are in receipt of your request through the Better Business Bureau.  Thank you for taking the time to express your concerns.

    Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public. We mail for many insurance companies and agents.

    It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caus** you.

    We have opt-** you out of our client's future mailings as per your request. If you wish to opt out of mail similar to this, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org). 

    I hope that we have address** your concerns.

    Respectfully Submitt**,

    Distribution Processing Center

    Customer Answer

    Date: 06/14/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:06/08/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stop sending me junk mail. I've already written an mailed a letter telling you to take me off your mailing list. DO NOT SEND ME ANOTHER PIECE OF JUNK MAIL AGAIN.

    Business Response

    Date: 06/08/2023

    Dear ****************,

    We are in receipt of your request through the Better Business Bureau to be opted out of our client;s future mailings.

    You have been added to our Do Not Mail List and we have opted you out of our clients future mailings.

    I hope this resolves your issues.

    Respectfully Submitted,

    Distribution Processing Center

     

  • Initial Complaint

    Date:06/02/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***************************** ******************************************************************* I WANT THIS COMPANY TO STOP SENDING ME DOCUMENTS TO SIGN. I WILL NEVER SEND PERSONAL INFONMATION TO ANYONE ONLINE OR BY MAIL???? Third part or first party I WILL NOT MAIL ANY PERSONAL INFORMATION TO ANYONE ON PLANET EARTH!!!!!!! THE ***** IS A **** SCAM.

    Business Response

    Date: 06/08/2023

    Dear **************,

    We are in receipt of your complaint through the Better Business Bureau.  We also received your telephone message dated 6/2/23. 

    As per your telephone request, as of 6/2/23, we have opted you out of our clients future mailings and placed you on our Do Not Mail List.

    I hope this resolves your concerns.

    Respectfully Submitted,

    Distribution Processing Center

     

  • Initial Complaint

    Date:05/30/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received unwated solicting ******** mail who passed away over 5 years ago. Even ******** knows that she has passed and per the ****************************** open enrollment ended on March 31, 2023. THIS IS A SCAMMER TRYING TO ENROLL THE DEAD AND GET THEIR PERSONAL INFORMAITON.

    Business Response

    Date: 05/31/2023

    Dear ********************,

    We have receiv** your concerns via the Better Business Bureau. Thank you for taking the time to express your concerns.

    Distribution Processing Center is a third-party mail processor. We work with legitimate insurance entities distributing their mail responses and maintaining their do not mail lists. The information mail** is an offer for legitimate insurance products by one of our many clients.  DPC does maintain a global do not mail list for any consumer wishing not to receive mail from ANY of OUR clients.

    We have add** the names ********************************* and *************************** and your address to our Do Not Mail Registry effective today. 

    Our clients purchase lists which are obtain** through cr**it bureaus, which has ********************** name link** to your address.  I would advise you to register with a National Do Not Mail registry to ensure you and ****************** are block** from receiving all similar mail. Many mailers look the same so it is important to note that opting out with us will only prevent our clients mailers from being mail** to you. It will not prevent you from receiving similar looking mailings from the hundr**s of other companies mailing for such offers.

    It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caus** you.

    I hope that we have address** your concerns. We have opt-** you and ****************** out of our future mailings as per your request. If you wish to opt out of mail similar to this, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)

    Respectfully Submitt**,

    Distribution Processing Center

    Customer Answer

    Date: 05/31/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  If we get any further soliciting mail from them, we will take legal actions against them for not removing our address from their mailing list 

    Sincerely,

    ***************************

Distribution Processing Center, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.