Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Heating and Air Conditioning

Coolray Heating & Air Conditioning

Reviews

This profile includes reviews for Coolray Heating & Air Conditioning's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Coolray Heating & Air Conditioning has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    4.22/5 stars

    Average of 158 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromCheryl M

      Date: 05/29/2025

      5 stars

      Cheryl M

      Date: 05/29/2025

      Service man was very nice and answered all my questions

      Coolray Heating & Air Conditioning

      Date: 05/30/2025

      Thank you so much for your positive feedback, ******! We appreciate your business!
    • Review fromRich S

      Date: 05/28/2025

      5 stars

      Rich S

      Date: 05/28/2025

      I have been using Cool Ray for years all of the service personnel have been fantastic. However, this latest ***, ******* wrote the book on politeness and professionalism. Very personable. Very thorough. Excellent service. Thank you **** ******* marietta Ga

      Coolray Heating & Air Conditioning

      Date: 05/30/2025

      We thank you for your business, ***** Looking for to many more years serving your in home needs.
    • Review fromChip V

      Date: 05/27/2025

      5 stars

      Chip V

      Date: 05/27/2025

      Got routine 6 month maintenance performed on our 6 year old hvac system. The technician was prompt, efficient, respectful & answered any questions with professionalism. Coolray has always treated us with respect.

      Coolray Heating & Air Conditioning

      Date: 05/30/2025

      Chip! Thank you so much for sharing your positive feedback. We certainly appreciate your business!
    • Review fromDavid W

      Date: 05/27/2025

      5 stars

      David W

      Date: 05/27/2025

      CoolRay has done an excellent job on bi-annual maintenance of our 2 systems. I also had one system replaced with a heat pump. We had a couple of problems initially (wrong size heat strip that tripped the supply), but they came out promptly and fixed it. All the technicians have been professional and considerate.

      Coolray Heating & Air Conditioning

      Date: 05/30/2025

      Thank you, *****! We appreciate your feedback and are pleased to hear we were able to get back out to get you taken care of.
    • Review fromKEVIN S

      Date: 05/22/2025

      5 stars

      KEVIN S

      Date: 05/22/2025

      Had my spring maintenance done today with ******* ****** from Coolray he did a very good job very thorough and professional thank you...

      Coolray Heating & Air Conditioning

      Date: 05/27/2025

      Thank you so much for taking the time to leave such a positive review for *******. I will be sure to pass this along. We appreciate your business!
    • Review fromAndy K

      Date: 05/21/2025

      1 star

      Andy K

      Date: 05/21/2025

      I wouldn't recommend this company for ANYTHING. After charging me 18k for an AC that I have had nothing but issues with and had to have them out on MULTIPLE occasions to repair because they never got it right then on a regular service maintenance call (which I paid for) I am informed I need to buy a $500.00 surge protector????!!! DUDE I JUST PAID 18K FOR YOUR CRAPPY AIR CONDITIONER! WHY DIDNT IT COME WITH A SURGE PROTECTOR?!?!?!?

      Coolray Heating & Air Conditioning

      Date: 05/22/2025

      Mr. ******** thank you for bringing this to our attention. We understand hearing about more items to add on to the system after making that much of an investment can be frustrating. Allow me to clarify surge protectors are not typically included with system installs being it's consider an add on and is not needed for your system to function as it's designed. We would be happy to work with you on pricing if you are interested in having them added to the system but please know it's not an requirement. As for the maintenance you should not have been charged as you were given a free agreement if you were charged please give our office a call at ************ and we can further assist you. We appreciate your feedback.
    • Review fromArnab G

      Date: 05/20/2025

      1 star

      Arnab G

      Date: 05/20/2025

      Brand new HVAC Unit by Coolray is Leaking after regular annual maintenance by certified technicians

      Coolray Heating & Air Conditioning

      Date: 05/22/2025

      Thank you for bringing this to our attention. We certainly apologize for any inconvenience. Would you please give our office a call ************ we would like to look into this further and assist in any way we can. Look forward to hearing from you.
    • Review fromRichard L

      Date: 05/17/2025

      5 stars

      Richard L

      Date: 05/17/2025

      Always good. Never a problem. Would not use anyone else.

      Coolray Heating & Air Conditioning

      Date: 05/22/2025

      Awesome! Thank you so much, ******* for your continued support and loyalty. We appreciate your business!
    • Review fromMarshall C

      Date: 05/17/2025

      5 stars

      Marshall C

      Date: 05/17/2025

      My family and I replaced our whole home HVAC system. The crew was very communicative, knowledgeable, and tidy. I was very pleased with how quickly they completed the work and very satisfied with the end result.

      Coolray Heating & Air Conditioning

      Date: 05/19/2025

      Thank you, ********! Glad to hear you are satisfied with your service. Thank you for your business!
    • Review fromSunjoy P

      Date: 05/16/2025

      5 stars

      Sunjoy P

      Date: 05/16/2025

      I have a life time warranty with CoolRay and they having always committed to their work and give great service. No complaints. Their prices are comparable to others.Good job coolray!

      Coolray Heating & Air Conditioning

      Date: 05/19/2025

      Thank you, ******! Glad to hear you are satisfied with your service. Thank you for your continued business!

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.